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Providers Rethink Health Information Management Strategy in Face of Brewing ICD-10 Storm

Regulatory requirements and ICD-10 changes challenge current go-forward strategies     

Orem, Utah – January 8, 2013 – Providers tell KLAS they are reassessing their go-forward health information management (HIM) strategies accompanying ICD-10 to address new challenges around organizational consolidation or expansion, EMRs, and other HIM technology implementations. This and other insights can be found in a new KLAS report entitled HIM Services 2012: Helping to Weather the Storm.

“The monumental shift to ICD-10 has providers worried about keeping up with regulatory requirements, obtaining and retaining the right staff, and handling the fluctuation in volumes and productivity that they predict will occur,” said Graham Triggs, research director. “As volumes increase with 10,000 baby boomers turning 65 every day for the next 18 years, the need for adequate, qualified, and trained staff becomes clear.”

Biggest HIM Department Challenge

To address these staffing and other HIM challenges, some providers are looking to third-party assistance to outsource transcription (MTSO), coding, scanning, or release of information. Providers looking to alleviate ICD-10 coding concerns are also considering computer-assisted coding (CAC) and clinical documentation improvement technology, which are also discussed in depth in this report.

A major focus of this report is a detailed discussion of the turnaround times, report quality, account management, and administrative tools of MTSO firms. Providers have also identified clear distinctions as they examine what firms offer in expertise and tools and their track records of client satisfaction.

Precyse and TransTech top the satisfaction rankings, but more comprehensive offerings by larger firms Nuance and M*Modal continue to dominate market share. Among reasons discussed in the report for Precyse’s and TransTech’s scores are their unique HIM offerings. Precyse offers clients transcription and coding services, a CAC product, and the ability to fully outsource the HIM department. TransTech is onshore only but still delivers consistent report quality and fast turnaround times as well as offering a unique service for radiologists. The key reasons behind Nuance’s and M*Modal’s offerings and market share dominance are discussed at length as well.

Other fully rated MTSO firms include Accentus, Acusis, Nuance (Transcend), and Superior Global. Early data and component firms include Amphion, FutureNet, Keystrokes, MedScribe, M*Modal, NEMT, PJ&A, StenTel, and Transdyne. Findings about Alpha Systems for scanning services and about Healthport and MRO Corp for release of information are also discussed.

To learn more about HIM Services 2012: Helping to Weather the Storm, please visit

About KLAS
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and to be counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. KLAS was founded in 1996, and their staff and advisory board members average 25 years of healthcare information technology experience. For more information, go to,, or call 1-800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter @KLASresearch.

January 31, 2013 I Written By

John Lynn is the Founder of the blog network which currently consists of 5 blogs containing over 11,000 articles with John having written over 5500 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 18 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

WebChartMD Partners with M*Modal to Enhance Transcription Workflow Platform with Speech Understanding™ Technology

M*Modal and WebChartMD today announced the completion of M*Modal’s Speech Understanding technology integration into the WebChartMD platform. The announcement is made in conjunction with the Clinical Documentation Industry Association (CDIA) Annual Conference in Charlotte, NC.

M*Modal’s Speech Understanding Brings Powerful Productivity Capabilities to WebChartMD Customers

Pittsburgh, PA and Johnson City, TN— April 13, 2011 — (CDIA Booths 100 and 101)  M*Modal, the industry leader in advanced Speech Understanding™ technology, and WebChartMD, an advanced web-based application used by thousands of healthcare professionals nationwide for the creation and management of clinical documentation, today announced the completion of M*Modal’s Speech Understanding technology integration into the WebChartMD platform.  M*Modal’s speech understanding technology, now part of WebChartMD’s robust transcription workflow platform, is already being adopted by the almost 100 medical transcription service organizations currently using the WebChartMD platform.  The announcement is made in conjunction with the Clinical Documentation Industry Association (CDIA) Annual Conference in Charlotte, NC.

As an advanced application service provider that works with hospitals, clinics and transcription companies, WebChartMD utilizes M*Modal’s Speech Understanding platform to provide an integrated back-end speech solution for its clients who need to drive efficiencies by turning transcriptionists into highly productive editors.  This move reflects WebChartMD’s strategy of incorporating advanced technologies into its end-to-end workflow system, and the selection of M*Modal brings a proven platform relied on extensively by most of the leading MTSO’s in the industry.

“We are always looking for technologies that will enable our clients to cut costs, grow their businesses, and help provide better healthcare to their patients,” said Mark Christensen, Manager, Business Development, WebChartMD. “M*Modal’s  Speech Understanding solution has a clear record of success in helping its customers deliver on these goals, making it our optimal choice.”

“The technology bar is being raised continually for clinical documentation platforms as MTSOs and other users demand more productivity and intelligence from their narrative documentation,” said Michael Finke, CEO, M*Modal. “We are thrilled that this partnership brings together two technology leaders committed to staying ahead of those growing customer requirements.”

M*Modal works with a wide variety of clinical documentation, RIS/PACS, EHR, and other software and service partners who leverage the company’s unique Speech Understanding platform.

About WebChartMD
WebChartMD is one of the newest and most technologically advanced application service providers in the healthcare industry. WebChartMD was written with entirely new code from cutting edge software advances like Microsoft .Net 3.5, Ajax user interface code and Asterisk open source telephony software. Commercially launched in January 2007, WebChartMD has grown an average of 15% per month, and today has over 5,000 daily users on the system. WebChartMD is based in Johnson City, Tennessee, and currently has 12 full-time employees.

About M*Modal
M*Modal, the market leader in advanced Speech Understanding™ technology, combines industry leading technology and clinical documentation services to produce highly accurate, structured, encoded and shareable medical documents to facilitate the use and adoptability of electronic health records. More than 800 healthcare organizations nationwide utilize M*Modal’s solutions to increase patient safety and promote continuity of patient care. For more information, please visit

April 24, 2011 I Written By