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8,000 Providence Health & Services Clinicians Across 27 Hospitals and 250 Clinics to Leverage Nuance Healthcare’s Voice Recognition to Support Enterprise-wide Electronic Health Record Adoption

Nuance Healthcare announced this morning, that Providence Health & Services will deploy Dragon Medical 360 | Network Edition for its 8,000 clinicians throughout 27 hospitals and 214 clinics. Their unique implementation strategy includes peer training and uniform documentation tools, designed to get the entire facility up and running on an Epic EHR system in a short timeframe.

Dragon Medical Positioned as Standard Practice for Driving EHR Adoption, Creating Comprehensive Patient Notes and Improving Care Coordination 

BURLINGTON, Mass., July 23, 2012Nuance Communications, Inc. (NASDAQ: NUAN) today announced that Providence Health & Services, ranked by Thomson Reuters among the top 20 percent of best-performing health systems in the country, is deploying Dragon Medical 360 | Network Edition across its healthcare enterprise, making medical voice recognition available at 27 hospitals and 250 clinics.  The organization-wide deployment of Dragon Medical will support Providence’s rollout of the Epic electronic health record (EHR) system by empowering clinical staff to document and navigate the EHR by speaking.

Over the next year, Dragon Medical will be seamlessly integrated with Epic for approximately 8,000 Providence clinicians.  Once fully deployed, clinicians will be able to interact with, document and navigate through the EHR simply by using their voice – a workflow that is proven to be more efficient and natural than typing alone, leading to faster EHR system adoption and improved physician satisfaction with EHR use.

“Dragon Medical builds upon our current Nuance-driven background speech workflow through eScription and will give physicians more documentation options,” said Laureen O’Brien, chief information officer, Providence Health & Services.  “We are very excited to make this tool available to all of our providers in order to enable them to be more efficient.  Using Dragon Medical allows clinician findings to be immediately part of patients’ medical records and available to all care providers, improving overall patient care and coordination, the provider’s experience and making healthcare more affordable.”

As part of the Dragon Medical deployment, Providence will provide its clinical staff with physician-led training and standard, voice-enabled documentation templates to enable faster adoption and assimilation with current established workflows.  The combined delivery of peer training and uniform documentation tools will empower physicians to embrace and navigate the EHR with voice, leading to improved adoption and workflow efficiencies.  With a voice-enabled EHR, documentation can be done by speaking in free-form or to trigger various clinical templates and medical record review, and sign-off can occur in real-time – eliminating the time lag and costs associated with medical transcription.

“We are pleased to be Providence’s strategic partner for their Epic EHR implementation.  Deploying voice recognition, at this point, is a standard best practice for electronic physician documentation and EHR adoption,” said Janet Dillione, executive vice president and general manager, Nuance Healthcare.  “Our voice-driven clinical documentation solutions have been embraced by more than 450,000 clinicians across 10,000 healthcare facilities.  Time and again, our solutions have been proven to create efficiencies in capturing the patient story and the required structured data.  Providence’s commitment to ensuring its entire physician base successfully adopts and utilizes the EHR is commendable and will result in high-value captured data that ultimately can be leveraged for better care delivery.”

Dragon Medical 360 | Network Edition is specifically designed for large-scale health systems to support advanced integration with leading EHR systems, within Citrix-based environments.  For information on all versions of the Dragon Medical family please visit: http://www.nuance.com/products/dragon-medical-family/index.htm.  Dragon Medical users have access to nearly 60 medical vocabularies and eight regional accent support models.  Dragon Medical also offers customizable commands such as Voice Shortcuts and Dragon Templates to help clinicians streamline the creation of Progress Notes, History of Present Illness (HPI) Assessments, Consultation and Referral Letters, as well as other Care Plan documentation.

Providence Health & Services

Providence Health & Services is a not-for-profit Catholic health care ministry committed to providing for the needs of the communities it serves – especially for those who are poor and vulnerable. In 2012, Providence affiliated with Swedish Health Services, expanding both organizations’ ability to carry out their individual missions. With this affiliation, the combined scope of services includes 32 hospitals, 350 physician clinics, senior services, supportive housing and many other health and educational services. The health system employs more than 64,000 people across five states – Alaska, California, Montana, Oregon and Washington – with its system office located in Renton, Washington. In 2011, Providence provided more than $651 million in community benefit, including nearly $204 million in free and discounted care for those who could not afford to pay for care. Providence Health & Services continues a tradition of caring that the Sisters of Providence began more than 155 years ago.

Nuance Healthcare

Nuance Healthcare, a division of Nuance Communications, is the market leader in providing clinical understanding solutions that accurately capture and transform the patient story into meaningful, actionable information. Thousands of hospitals, providers and payers worldwide trust Nuance voice-enabled clinical documentation and analytics solutions to facilitate smarter, more efficient decisions across the healthcare enterprise. These solutions are proven to increase clinician satisfaction and HIT adoption, supporting organizations to achieve Meaningful Use of EHR systems and transform to the accountable care model. Recognized as “Best-in-KLAS” 2004-2011 for Voice Recognition we invite you to learn more, http://www.nuance.com/for-healthcare/index.htm.

August 5, 2012 I Written By

Nuance and 3M Team to Deliver Next Generation ICD-10-Ready Clinical Documentation Solutions

Leaders in Healthcare IT Break Barriers in Clinical Documentation Improvement and Coding; CLU-Powered, ICD-10-Ready Solutions to Set Industry Standard for Accuracy and Efficiency

Burlington, MA., February 16, 2011 — Nuance Communications, Inc. (NASDAQ: NUAN) and 3M Health Information Systems, two leaders in healthcare IT, today announced a broad, strategic partnership in which the companies are working together to deliver a suite of next generation, ICD-10-ready clinical documentation and coding solutions.  As part of the collaboration, the companies will introduce Computer-Assisted Physician Documentation™ (CAPD), technology that will provide breakthrough advancements in clinical document improvement (CDI).  Powered by Nuance’s advanced speech recognition and Clinical Language Understanding (CLU) technologies, and integrating 3M’s extensive CDI content and expertise, the use of CAPD will become a core component to provider organizations’ clinical documentation workflow.

CAPD is designed to accelerate healthcare organizations’ transition to ICD-10, a new medical coding standard that will be mandated by the U.S. Department of Health and Human Services in October 2013.  By combining Nuance’s speech recognition and CLU capabilities with 3M’s experience in developing and implementing ICD-10 coding products and services around the world, the companies will deliver solutions to empower healthcare organizations to create and use high-quality clinical documentation to optimize the accuracy and efficiency of their coding.

“High-quality clinical documentation is a driving force behind clinical, business and compliance decisions.  By transforming healthcare organizations’ clinical data into actionable information, we are delivering a new level of medical intelligence that, in the case of Computer-Assisted Physician Documentation, will not only bring substantial improvements to physician workflow; it also will facilitate more precise and complete coding and more accurate claims,” said Janet Dillione, executive vice president and general manager, Nuance Healthcare.  “The combined capabilities of Nuance and 3M will uniquely enable clinical documentation improvement at the point-of-dictation.  Our shared focus is on helping healthcare organizations create ICD-10-ready clinical documentation that will streamline coding, reimbursement and drive financial performance.”

CAPD will support physicians throughout the entire clinical documentation process, providing instant access to information needed to support documentation decisions.  As part of the CAPD workflow, clinicians will be able to use speech-recognized dictation to document patient encounters in their own words, preserving the unique patient story, while also incorporating relevant structured data.  When necessary, automated prompts will signal physicians for additional information to help improve documentation and to generate sufficient detail for both ICD-9 and ICD-10 coding.  Nuance and 3M customers who utilize Dragon® Medical, eScription® or Dictaphone® Enterprise Speech System will have the option to purchase the new CAPD solution.

“Healthcare reform, changes in reimbursement and quality reporting, and the complex transition to ICD-10 are presenting huge challenges to physicians in how they document the patient episode,” said Jon T. Lindekugel, President, 3M Health Information Systems.  “CAPD from 3M and Nuance is a breakthrough technology that will help physicians capture complete and accurate clinical documentation while saving time and reducing costs. Achieving documentation best practices can have a profound impact on a hospital’s efficiency, quality of care, reputation, and profitability.”

By intelligently determining that all required information is present, specific and clear, including accurate reflection of severity and risk of mortality, CAPD will align clinical documentation from the electronic health record (EHR) with what is coded.  This streamlined process is designed to reduce audit risks and significantly decrease CDI staff inquiries to physicians for more information, enabling more time for patient care.

“Computer-Assisted Physician Documentation is a game-changing advancement to what today the healthcare industry calls Clinical Documentation Improvement or CDI.  The ability to prompt physicians for clinical specificity at the time of documentation is really groundbreaking.  It will streamline workflow for physicians and will eliminate time-consuming and distractive queries after the fact,” said Joan Scully, former Senior Director, Revenue Cycle Management at the Cleveland Clinic and President/CEO of Scully Healthcare Consulting.  “The work that Nuance and 3M have underway is going to significantly simplify the process of creating high-quality clinical documentation.  In turn, these companies will help healthcare organizations ensure appropriate reimbursement, reduce compliance risk and meet the challenges of the upcoming ICD–10 transition.”

As part of the strategic relationship, 3M will also license Nuance’s CLU technology to advance its computer-assisted coding products for inpatient and physician-based coding.  The enhanced technology will streamline coding workflow, improve coder productivity under ICD-10, and support integration of 3M’s market-leading coding technology with its suite of mobile physician software applications.

The Nuance and 3M CAPD offering will be demonstrated at the Healthcare Information and Management Systems Society (HIMSS) annual conference and exhibition in Nuance and 3M’s booths (#2744 and #3547), being held in Orlando, Fla., February 20-24.  The companies expect the CAPD solution to be released in the fall of 2011.

3M Health Information Systems

3M Health Information Systems delivers comprehensive software and consulting services to help organizations worldwide improve clinical documentation, quality, and financial performance across the healthcare continuum. 3M offers integrated solutions for medical records coding, ICD-10, dictation and transcription, speech recognition, clinical documentation improvement, quality, and data standardization and vocabularies, effectively meeting the industry’s changing needs. With more than 25 years of healthcare experience and expertise, 3M works as a trusted and stable business partner to provide reliable implementation, training, and support services. www.3Mhis.com

Nuance Healthcare

In the era of Accountable Healthcare, where there is shared responsibility for the quality and cost of patient care, Nuance Healthcare’s portfolio of Medical Intelligence solutions empower healthcare provider organizations, payers and individual physicians worldwide to deliver higher quality care, improve financial performance and enhance compliance efforts.  Nuance Healthcare employs a range of technologies and services as part of its full portfolio – speech recognition, clinical language understanding, decision support, test results management and data analysis.

For additional information on Nuance’s healthcare IT solutions visit: http://www.nuance.com/for-healthcare/index.htm

Clinical Language Understanding (CLU), Driven by Nuance

Nuance’s advancements in CLU empower physicians to document patient encounters and medical decision-making details in their own words via Nuance speech-recognized dictation, while simultaneously extracting key clinical data, including: patient complaints, physician-assessed diagnoses, medication and procedural treatments, and health-related habits.  With CLU healthcare organizations can better use the information captured within disparate medical records to make smarter clinical, business and compliance decisions.

Nuance Communications

Nuance Communications, Inc. is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit www.nuance.com .

Trademark reference: Nuance, the Nuance logo, Dragon and Dragon Medical are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other company names or product names referenced herein may be the property of their respective owners.

Statements in this document regarding Nuance managements’ future expectations, beliefs, goals, plans or prospects constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Any statements that are not statements of historical fact (including statements containing the words “believes,” “plans,” “anticipates,” “expects,” or “estimates” or similar expressions) should also be considered to be forward-looking statements. There are a number of important factors that could cause actual results or events to differ materially from those indicated by such forward-looking statements, including: fluctuations in demand for Nuance’s existing and future products; economic conditions in the United States and abroad; the effects of competition, including pricing pressure; possible defects in Nuance’s products and technologies; the ability of Nuance to successfully integrate operations and employees of acquired businesses; the ability to realize anticipated synergies from acquired businesses; and the other factors described in Nuance’s annual report on Form 10-K for the fiscal year ended September 30, 2010 and Nuance’s quarterly reports on Form 10-Q filed with the Securities and Exchange Commission. Nuance disclaims any obligation to update any forward-looking statements as a result of developments occurring after the date of this document.

February 22, 2011 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 5 blogs containing over 11,000 articles with John having written over 5500 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 18 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.