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CareCloud Reports Record Growth in 2012; Drives Adoption of Cloud-Based Solutions by Physicians Nationwide

Company Accelerates Market Momentum with Launch of New Clinical and Patient Applications, Enterprise Customer Wins, and Leadership Expansion

MIAMI–(BUSINESS WIRE)–CareCloud, a leading provider of cloud-based practice management, electronic health records (EHR), and medical billing software and services, today announced that the company concluded 2012 with its 12th quarter of consecutive revenue growth. Highlights included: the expansion of CareCloud’s customer base of medical groups into 45 states; the achievement of more than $1.5 billion in annualized accounts receivables under management; the inclusion of more than 4.5 million patients on its platform; and the addition of key executives, many from its leading competitors. Across the board, accelerating market demand was driven by practices migrating from outdated client-server technologies to the company’s modern cloud-based clinical and financial applications and services.

“In just three years, CareCloud has made substantial progress in its mission to replace the outdated core of healthcare technology that burdens US medical groups. We experienced our most rapid growth to date during 2012 and concluded the year with more than 2,000 providers in 45 states representing more than 50 specialties, all while securing a 96% client retention rate,” said Albert Santalo, Chairman and CEO of CareCloud. “We also completed a full suite of what is now the industry’s most modern and flexible clinical, financial, and administrative applications. Along the way, CareCloud on-boarded smaller practices at a record pace while also securing significant enterprise accounts.”

Product and Platform Expansion Support Growth

This past year saw CareCloud make substantial innovations to its core software applications and services. The company launched CareCloud Charts, its cloud-based EHR; introduced its new Mobile Patient Portal offering, enabling patients to access their health records through iPhones and iPads; and invested in operational improvements to help practices implement faster, collect more, and run their operations more efficiently. The launch of Charts completed CareCloud’s powerful suite of fully integrated clinical, financial, and administrative applications, accessible by practices 24/7 from any browser, platform, and location. Furthermore, its flexible platform allowed these applications to be made available to practices either as a full suite or on a standalone basis – reflecting a growing market demand.

Company Bolsters Senior Leadership

CareCloud significantly expanded its senior leadership team across sales, marketing, product development, operations, and technology in 2012. The year began with the addition of Paul Henry and Brad Blakey as Vice Presidents of Small Practice and Group Sales, respectively. Mr. Henry, formerly the Vice President of Sales for ADP/AdvancedMD, now oversees CareCloud’s growing small practice sales team. Mr. Blakey leads CareCloud’s group practice sales efforts, leveraging more than two decades of sales operational experience from leadership positions at Nextgen Healthcare Solutions and athenahealth. With the addition of these executives and a growing national sales team, CareCloud was able to experience tremendous momentum across all its product lines, achieving more than a 300% increase in year over year new sales bookings.

2012 also saw major strides in CareCloud’s ability to market its cloud-based solutions, generate qualified leads, and drive overall awareness. Joe Sawyer joined as Vice President of Marketing, bringing significant enterprise software and healthcare-specific marketing experience. Mr. Sawyer had previously worked as Vice President of Marketing for American Well, a Boston-based leader in telemedicine technology, as well as at SAP, Accenture, and Forrester Research. CareCloud also experienced an increase in its public relations and overall awareness capabilities during the year with the addition of John Hallock as its Vice President of Corporate Communications. Mr. Hallock was formerly head of corporate communications for athenahealth.

To fuel product, operational, and technology excellence, CareCloud secured a leader in clinical software applications while expanding its account management and support functions. Edwin Miller joined the company as Vice President of Product Management. Mr. Miller, who most recently held leadership positions at Practice Fusion and athenahealth, is now responsible for the design and rollout of CareCloud’s entire product set. In November, Ralph Catalano joined the company as the new Vice President of Operations. He came to CareCloud after spending nearly 10 years at athenahealth where he held various operational leadership positions, including leading all operations. The year concluded with the hiring of John Walsh as Chief Technology Officer. Prior to CareCloud, Mr. Walsh was Senior Vice President, Engineering and Operations for Constant Contact®, Inc., a leading online marketing company offering email, social media, survey and event marketing tools. He brings unique experience with web-scaling in business-to-business environments that will play a central role in evolving CareCloud’s product architecture moving forward.

Santalo continued, “Heading into 2012, it was critical for CareCloud to recruit and assemble some of the most talented and experienced executives both inside and outside of our industry. I feel we now have an unparalleled senior leadership team. It’s these leaders and their respective teams that will allow us to continue experiencing tremendous growth in all phases of operations, disrupt legacy healthcare IT vendors, and evangelize the ‘cloud’ in healthcare.”

Physicians Making the Switch to the “Cloud”

In 2012, 93 percent of CareCloud’s new customers signed up because they were looking to replace outdated practice management and billing systems, feeling it was critical to maintaining their financial success. During the past year, the government implemented a series of regulations that significantly impact the way doctors and their staffs administer care and gain reimbursement. As a result, these practices discovered that their previous systems – many developed in the 1980s and 1990s – would not easily accommodate the changes.

“As a medical clinic supporting a continuing care retirement community, our patients’ healthcare needs range from routine wellness visits to traditional primary care, as well as coordination with external specialists. This requires us to have the best possible care coordination in place. Having the latest technology to assist us is critical,” said Bill Cohen, Director of the Horizon House Medical Clinic, Seattle, Washington.

“Our clinic needs to stay as current as possible with the changing reimbursement requirements relating to Medicare and other commercial insurance. We found that our client server electronic health record and practice management system was cost prohibitive and the outsourced management of the system was insufficiently responsive to our needs,” added Cohen. “Our switch to a cloud-based system has already allowed us to cut costs while positioning our clinic to stay current with changes in the healthcare system that impact both us and our patients.”

In late 2012, CareCloud made available a guide designed to assist care providers and their staff through the process of assessing practice management needs, finding a new practice management and billing software system, and successfully replacing old systems. The intention was to educate and assist physician practices as they look to learn more about cloud-based technologies.

This white paper and practice management guide, “Time to Switch: Your Complete Guide to Practice Management System Replacement” is available online and marks the beginning of a series of forthcoming market research and analysis focused on improving practice profitability.

About CareCloud

CareCloud is a leading provider of cloud-based practice management, electronic health record (EHR) and medical billing software and services for medical groups. The company’s products are connecting providers to one another – and to their patients – through a fully integrated digital healthcare ecosystem that can be accessed on any browser or device.

CareCloud is helping over 2,000 thousand providers increase collections, streamline operations and improve patient care in more than 45 states. The company received over $20 million in Series A funding from Intel Capital and Norwest Venture Partners in 2011. To learn more about CareCloud, please visit

February 22, 2013 I Written By

John Lynn is the Founder of the blog network which currently consists of 5 blogs containing over 11,000 articles with John having written over 5500 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 18 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

CareCloud Appoints Edwin Miller as Vice President of Product Management

Healthcare Information Technology Veteran to Oversee Continued Development of CareCloud’s Cloud-Based EHR and Mobile Offerings

MIAMI–(BUSINESS WIRE)–CareCloud, a leading provider of web-based practice management, electronic healthcare record (EHR), revenue cycle management and medical billing software and services, today announced that the company has hired Edwin Miller as its new Vice President of Product Management. In his new role, Mr. Miller will oversee all development of CareCloud’s existing EHR and forthcoming mobile offerings for the physician practice market. He brings decades of product development and engineering experience to CareCloud, most recently through leadership positions at Practice Fusion and athenahealth. Mr. Miller will be a member of CareCloud’s executive leadership team and report to Chairman and CEO Albert Santalo.

“We are seeing exciting traction in the marketplace, especially with the launch of our cloud-based EHR, CareCloud Charts, so Edwin’s deep experience in clinical product development will be a tremendous force multiplier as we continue to experience a surge in growth and client demands,” said Mr. Santalo. “Edwin understands the need for a healthcare IT platform to provide the flexibility to get users ‘on the cloud’ while causing the least amount of disruption to their practices’ operational and clinical workflows. His unique skillset and experience with the integration of clinical and financial data will be critical as we continue to execute on our long-term vision of creating healthcare’s first fully integrated digital ecosystem.”

“CareCloud represents a true emergence of cloud computing in healthcare and has the velocity to back that up. Other web-based products in the market are showing their age, at 10 or more years old now, and most systems are mired in legacy technology. I have long sought to join a company where a comprehensive solution for physicians could be done right, and CareCloud is it,” said Mr. Miller. “With the growing movement to have caregivers track and provide clinical information in conjunction with costs, CareCloud has the opportunity to not just change the way providers deliver care, but how they view and use healthcare technology.”

Prior to joining CareCloud, Mr. Miller held a number of leadership and product management positions at prominent healthcare technology firms, including Practice Resource Network, digiChart, Artromick International, Practice Fusion, athenahealth and Curaspan Health Group. While at athenahealth, Mr. Miller and his team helped design and launch the Company’s EHR, athenaClinicals.

Mr. Miller is a graduate of the University of Rochester and the Vanderbilt University Owen School of Management.

About CareCloud

CareCloud is a leading provider of web-based practice management, electronic health record (EHR) and medical billing software and services for medical groups. The company’s products are connecting providers to one another – and to their patients – through a fully integrated digital healthcare ecosystem that can be accessed on any browser or device.

CareCloud is helping more than 1,200 physicians to increase collections, streamline operations and improve patient care in over 30 states. The company was named a winner of IBM’s SmartCamp Silicon Valley 2010 for its innovative technology and received over $20 million in Series A funding from Intel Capital and Norwest Venture Partners. To learn more about CareCloud, please visit

August 23, 2012 I Written By

Former athenahealth Executive, Edwin Miller, Joins Practice Fusion as VP, Product Management

Practice Fusion announced today the appointment of their first VP of Product Development, Edwin Miller. Miller is a former athenahealth executive, and in his 19 years of experience in the health IT sector, he has worked with Practice Resource Network, digiChart, athenahealth, Artromick International and Curaspan Health Group.

Miller brings nearly two decades of health technology experience to the fastest growing Electronic Medical Record community in the US.

edwinSAN FRANCISCO, CA — June 14, 2011 — Practice Fusion, the fastest growing Electronic Medical Record (EMR) community in the US, today announced Edwin Miller as the company’s first Vice President of Product Management. The announcement comes on the heels of Practice Fusion’s recent achievement of full federal certification as a Complete EHR by the Office of the National Coordinator of Health IT (ONC).

“With our recent announcement of certification our Product Management team is under increasing demand to deliver the best EHR on the market to our 90,000 users. Edwin’s experience creating EHR functionality that furthers the field of health IT as a whole is outstanding. We’re glad he’s on our side,” said Ryan Howard, CEO of Practice Fusion.

Key facts:

  • Edwin Miller joins Practice Fusion as Vice President of Product Management
  • In his 19 years of experience in the health IT sector, Miller has worked with Practice Resource Network, digiChart, athenahealth, Artromick International and Curaspan Health Group
  • While at athenahealth, Miller led the development of athenaClinicals, a key piece of that company’s drive to go public in 2007
  • Miller has led in the adoption of SaaS technology for the healthcare sector throughout his career

About Edwin Miller

While leading the development of athenaClinicals, Miller innovated rules-based workflow and task routing, and the creation of a content management service for template design and integration of First DataBank, Medcin and other clinical content into the clinical workflow. Before joining Practice Fusion, Miller held executive positions at Curaspan, Inc. and Artromick International/Remedi SeniorCare where he built and managed large and successful Product Management teams.

“As a product manager, I cannot think of a more liberating place to work than Practice Fusion,” said Miller. “This job allows me to focus purely on the core things that matter: enabling providers to focus on patient care, light speed EHR adoption, and harnessing the power of the network to drive better outcomes. Our free business model allows us to drive radical innovation and allow physicians to focus on why they got into medicine in the first place, rather than IT.”

A graduate of the University of Rochester and Vanderbilt University, Owen School of Management, Miller is also a classically trained musician.

About Practice Fusion

Practice Fusion provides a free, web-based Electronic Health Record (EHR) system to physicians. With charting, scheduling, e-prescribing, billing, lab integrations, referral letters, unlimited support, ONC certification and a Personal Health Record for patients, Practice Fusion’s EHR addresses the complex needs of today’s healthcare providers and disrupts the health IT status quo. Practice Fusion is the fastest growing EHR community in the country with more than 90,000 users serving 13 million patients. The company closed a $23 million Series B round of financing led by Founders Fund in April 2011. For more information about Practice Fusion, please visit

June 17, 2011 I Written By