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Alliance combines Diebold Healthcare’s nationwide presence with Vecna’s innovative solutions to address demand for patient engagement tools that help providers achieve Meaningful Use.

NORTH CANTON, Ohio, and CAMBRIDGE, Mass. – Feb 28, 2013 – Vecna and Diebold, Incorporated (NYSE: DBD), today announced a strategic alliance enabling Diebold’s healthcare industry business unit, Diebold Healthcare, to provide national service capabilities for all Vecna deployments and distribute Vecna’s patient self-service solution in the Western United States and Canada.

Vecna’s patient self-service solution is an integrated platform that includes a patient portal, patient check-in solutions and queuing. Health systems have reduced administrative costs by more than $30 per patient visit, decreased patient wait times up to 75 percent and received Center for Medicare and Medicaid Services (CMS) reimbursements related to Meaningful Use requirements by using Vecna’s solution.

“Today a patient cannot actively engage in his care because of a lack of access to the fragmented systems that hold his information,” said Ben Bau, Vecna’s VP and General Manager of patient self-service. “As a result, every interaction a patient has with his or her provider is made more frustrating, costly and error-prone than it has to be. These impediments to care are a fundamental barrier to patient engagement.  Vecna’s solutions are delivered on a single platform so patients can engage with their providers from their homes, waiting rooms or mobile phones.”

Bau adds, “The alliance with Diebold will add significant value to Vecna’s extensive customer base, which includes more than 10,000 kiosks installed at more than 1,000 medical facilities, including the Veterans Administration medical centers, commercial hospital systems and independent ambulatory clinics. Our customers will now have access to Diebold’s superior network of more than 4,000 service technicians.”

The alliance also creates a unique and powerful solution for helping providers achieve the now-mandated 5 percent patient engagement. Vecna’s innovative self-service software already allows patients to update demographic data, make payments and review insurance information through any web-enabled device. Deploying that software on a Diebold Healthcare Patient Kiosk  delivers those same benefits and more during the normal check-in process, before a patient leaves the hospital or clinic.

”We feel that combining Diebold’s proven success with self-service innovation and its service network with the expertise and software development capabilities of Vecna will provide an unmatched solution that will better serve hospitals and ultimately provide a safer, richer experience for patients,” said Dave Byrd, vice president and general manager of Diebold Healthcare.

The Diebold Healthcare patient self-service solution, powered by Vecna, is available today throughout North America. For more information, visit or

March 1, 2013 I Written By

John Lynn is the Founder of the blog network which currently consists of 5 blogs containing over 11,000 articles with John having written over 5500 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 18 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Diebold Demonstrates Patient Self-Service Experience at HIMSS12

Diebold wants to give you a sneak peek at its involvement at HIMSS. You may already know the global company for its ATM and security solutions; what you may not know is that it is applying its core competencies to advanced healthcare solutions, including an emerging self-service technology that enhances the patient experience through automation. Diebold’s patient self-service kiosk will be a key feature in the Interoperability Showcase, for attendees to experience firsthand and discover how self service can deliver a better, more efficient workflow in a healthcare organization.

Attendees have the opportunity to use Diebold’s self-service technology at the Interoperability Showcase™

NORTH CANTON, Ohio — Diebold, Incorporated (NYSE: DBD) will display its self-service kiosk, PACE (patient automated care experience), during the Healthcare Information Management Systems Society’s (HIMSS) conference and HIMSS12 Interoperability Showcase™, Feb. 21-23 in Las Vegas.

In conjunction with Diebold’s self-service advancements, it has partnered with Health Information Today to reveal the latest findings about patients’ sentiments towards patient information privacy and security in the healthcare arena. According to this survey, more than 30 percent of the healthcare organizations surveyed classified their organization’s ability to comply with patient information privacy and security as “needs improvement, poor or failing.”

“Our research has found that successful implementation of self-service technology can enhance the patient care experience and decrease the operating costs of the healthcare facility,” said Mike Benol, vice president, business development, healthcare solutions, Diebold. “This is why we are educating healthcare organizations on how self service can complement traditional patient service technologies while increasing efficiency, protecting patient’s privacy and allowing staff members to focus on high quality interactions with patients.”

Diebold will display its PACE self-service registration kiosk in the Interoperability Showcase as part of the patient experience use case, allowing participants to see firsthand the ease of registering, obtaining insurance validation and collecting co-pays during check-in, prior to service. This efficient self-service process helps healthcare facilities reduce wait times and provides cost savings by expanding existing resources.

“As a leader in self-service technology, we understand the challenges of integrating new technologies,” Benol said. “This is why we worked with healthcare professionals to develop our model and determine best practices for implementation and adoption, which will lead to greater patient satisfaction.”

HIMSS Interoperability Showcase is held in collaboration with Integrating the Healthcare Enterprise (IHE) and will be located at #11000 Hall G of the Venetian-Sands Expo Convention Center.

Diebold subject matter experts will be on hand at the Interoperability Showcase and at Diebold’s booth, #455, to discuss PACE and the company’s healthcare security and managed services offerings. All three PACE models will be featured in the booth, and healthcare security presentations will be given. Attendees can experience Diebold’s palm-vein reader firsthand and view a demonstration showing what the healthcare facility clerk sees when a patient uses PACE.

To learn more about PACE self-service registration kiosks, visit

About Diebold

Diebold, Incorporated is a global leader in providing integrated self-service delivery and security systems and services. Diebold employs more than 16,000 associates with representation in nearly 90 countries worldwide and is headquartered in the Canton, Ohio region, USA. Diebold is publicly traded on the New York Stock Exchange under the symbol ‘DBD.’ For more information, visit the company’s website at or follow the company on Twitter:

January 23, 2012 I Written By