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AccessOne and HealthFirst Financial Join to Create Industry Leader

Combination creates the clear growth and innovation leader in the evolving patient financing space, with a strong presence on both U.S. coasts, unmatched experience and access to growth capital 

CHARLOTTE, N.C. – January 11, 2018 – AccessOne, a leading provider of patient financing options designed to help patients manage their healthcare costs, has announced its agreement to acquire HealthFirst Financial, a leading software-enabled service provider of patient financing programs to healthcare organizations. The transaction fuels AccessOne’s rapid nationwide expansion to support all patients with consumer-driven financing tools while simultaneously driving compelling economics for providers. 

“HealthFirst’s focus on highly tailored solutions for healthcare systems complements AccessOne’s commitment to offering flexible financing options for all patients, regardless of circumstance,” said Mark Spinner, chief executive officer of AccessOne.“This combined offering accelerates our mission toward helping every patient lead their healthiest life through affordable access to needed care.”

In a recent survey by HealthFirst, 53 percent of U.S. adults said they were concerned about how to pay a medical bill of less than $1,000. Worse, 68 percent of U.S. adults with a medical bill of $500 or less did not pay off the full balance during 2016, according to a June 2017 TransUnion report. The growing affordability gap continues to drive declining collection rates for providers and even a loss of patient retention. With the acquisition, AccessOne will now offer health systems the most innovative, tailored solutions on the market for their unique care settings, helping to lower bad debt and improve patient satisfaction scores. 

“As a market leader in consumer finance technology and innovation, HealthFirst is uniquely positioned to provide financing flexibility resulting in high patient satisfaction—a perfect fit with AccessOne’s vision,” said KaLynn Gates, president and corporate counsel at HealthFirst. “The team at HealthFirst is excited to be a part of this next chapter of innovation and accelerated growth as originally envisioned by HealthFirst’s founder Joseph Hawes.”   

AccessOne is backed by Capital One Bank, a top-10 U.S. bank with over $350 billion in assets, and by Frontier Capital, a Charlotte-based growth equity firm that has raised $1.5 billion since 1999 to invest exclusively in software and technology-enabled business services companies.

“AccessOne has experienced significant growth with 26 new hospitals and one nationwide specialty physician practice added this year,” said Andrew Lindner, managing partner at Frontier Capital. “With proprietary predictive analytics and software systems coupled with its patient-first advocate teams on both coasts, AccessOne is very well positioned to expand as a preferred partner to the large health system market.”

Terms of the acquisition will not be disclosed. HealthFirst was advised by Marion Financial Corp. and Armstrong Teasdale LLP, while AccessOne was advised by Womble Bond Dickinson LLP.   

Learn more about AccessOne’s comprehensive and flexible solutions for providers and patients at www.accessonemedcard.com

About AccessOne
Founded in 2002, AccessOne is a leading provider of patient financing options designed to help patient consumers manage their healthcare costs while driving best in class hospital reimbursement. AccessOne offers comprehensive low and no interest payment options for all patient balance types including high-deductible, catastrophic and financial assistance. No patient is ever denied credit or credit reported, and providers can rely on AccessOne to capture more revenue while driving compliance and financial performance. To learn more, visit www.accessonemedcard.com and connect with us onLinkedIn.

About HealthFirst Financial

Founded in 2001, HealthFirst Financial is a national patient financing leader that has helped hundreds of thousands of patients afford care while improving the financial performance of healthcare organizations. HealthFirst Financial is the first and only company awarded the prestigious Peer Review Designation from the Healthcare Financial Management Association for its patient financing programs following a rigorous evaluation of the overall effectiveness, quality and value of its payment solutions. Born out of Hawes Group, HealthFirst Financial was part of a full range of professional service companies including Professional Credit Service, Hawes Technologies, and HeRO Business Services.

January 11, 2018 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 5 blogs containing over 11,000 articles with John having written over 5500 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 18 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

CareCloud Predicts 2018 Will Be the “Year of the Patient”

Insights from health tech leader show increased use of mobile technology among medical practices to improve patient health outcomes, the patient experience, and practice performance for the year ahead

MIAMI — December 20, 2017 — CareCloud, the platform for high-growth medical practices, is revealing its top predictions for 2018, including modern mobile technology redefining how medical groups deliver patient experience alongside patient care. Medical practices have reached a tipping point as the industry accelerates its shift to value-based care and adapts to patient demands for a better consumer experience at the doctor’s office. CareCloud researchers tracking the intersection of technology with patient expectations believe that a rising tide of patient consumerism, combined with regulatory and financial trends, will make 2018 the year medical practices invest in modern mobile technology and hardware that strengthen practice-patient interactions.

“With patient out-of-pocket costs now accounting for 20-30 percent of a practice’s revenue, a better patient experience is good medicine for the bottom line,” said Ken Comée, CEO of CareCloud. “Consumers are bringing their expectations for personalized on-demand service — and convenience in how they pay for and interact with that service — into the doctor’s office. From wait-times to overdue bills, consumers want to know exactly where they stand with their medical providers, in real-time, via their mobile devices. We expect 2018 will be a watershed year for mobile technology that extends and improves the practice-patient experience outside the office walls.”

CareCloud is sharing its top five predictions for the upcoming “Year of the Patient”:

1. PXM as a New Category: A new segment in health technology is emerging: patient experience management (PXM) is poised to join electronic health records (EHR), revenue cycle management (RCM) and practice management (PM) as a peer category and a must-have for any medical group in 2018. PXM systems cover a wide range of patient interactions with their health, including digital check-in, reminders, and personalized education — in the practice, at home or on the go. With patient-friendly mobile interfaces, PXM uses data from the practice’s back-end technology suite in real-time to serve an exceptional patient workflow. All of which are key requirements given the growing importance of the patient payment process and rising patient expectations.

2. Paying Attention to Attention: 2017 study of over 1,100 patients by CareCloud showed that patients value personal attention from their physician, even more than their actual medical outcomes. A full seven out ten patients say that personal attention matters highly, jumping to 83 percent for patients over 60 years old. Compare that to 58 percent of patients saying health outcomes are key to their overall satisfaction. Medical practices will be expanding their focus on the patient experience in 2018, using techniques from the likes of Disney and Ritz-Carlton to train staff and create cultures of incredible service. Technology that reduces physician burnout and helps expand attention to patients will also be hot in the year ahead. Look for EHRs focused on fewer clicks to give clinicians more time for patient care.

3.  Perfecting the Payment Process: U.S. patients are already paying for 25 percent of their medical costs out-of-pocket. Experts predict premiums will increase by 40 percent in 2018. At the same time, a recent CareCloud study shows one in three patients has never been asked to pay their medical bills during a visit. In the year ahead, medical practices will integrate better payment options and more price transparency into their patient experience — streamlining the process for practices while meeting the evolving needs of their patient populations. Look for mainstream financial giants such as First Data acting on new opportunities for fintech growth in the medical sector.

4. The Millennial Movement: Millennials are now the largest generational cohort in the U.S., outpacing Baby Boomers by half a million people. Their expectations and decisions are shaping the future of medicine. Early indications show they’re more discerning “buyers.” In fact, a recent CareCloud survey found that more than half of millennials would switch doctors if that led to reduced wait times. Millennials are also twice as likely as other age groups to switch doctors in order to use a computer/tablet to check in. For these reasons, medical groups will start transforming their practice to attract and retain this younger cohort of patients. Startups such as Forward are aiming at the millennial healthcare market and big tech players such as Amazon and Apple are expanding their interest — seeing potential in this large and growing segment of patients.

5.  Analyze This: Despite an uncertain healthcare climate in 2017, government regulations continued to evolve in support of value-based reimbursement models. The Merit-based Incentive Payment System (MIPS) and incentive payments for Alternative Payment Models (APMs) both advanced the focus on patient engagement, care coordination, and more collaborative care. Now that systems have been made electronic through the shift from paper to EHR, practices will lean more on their digitized records next year to run population health analytics like those from Lightbeam in an effort to provide a more patient-centric approach to care. Practices that integrate analytics into their workflows will find data to be a distinct strategic asset in highly competitive markets.

About CareCloud

CareCloud is the leading provider of cloud-based revenue cycle management (RCM), practice management (PM), electronic health record (EHR), and patient experience management (PXM) solutions for high-performance medical groups. CareCloud helps clients increase financial and operational performance, streamline clinical workflows, and improve patient care nationwide. The company currently manages more than $4 billion in annualized accounts receivable on its integrated clinical and financial platform. For additional information about CareCloud’s medical practice market research or patient experience management technologies, please visit carecloud.com.

December 20, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 5 blogs containing over 11,000 articles with John having written over 5500 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 18 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

PatientPay Secures $6M in Growth Capital

Funding to be used for significant 2018 expansion, driving adoption of reliable patient payments for specialty healthcare providers
RALEIGH-DURHAM, NC  (DECEMBER 6, 2017– PatientPay, the leading patient payments partner for specialty care, has secured $6 million in growth capital. The investment will be leveraged for significant company expansion and continued enhancements to its patient payments platform, establishing the patient billing experience as a natural extension to patient care. 
 
Teaghlach Family Office led the round with participation from Esping Family Office and existing investors, including Mosaik Partners, to support PatientPay’s industry focus on providing end-to-end patient payment solutions for anesthesiology, radiology, labs and other specialty medical groups at every point of care. 
 
Driving efficiencies in healthcare is important to lower cost of care and bring about needed change in quality of care. One of the primary areas in which to first engage with patients is to offer them a better understanding of the billing process — ultimately empowering them to feel more in control over their own healthcare experience,” said Lee Wallace, the round’s lead investor with notable healthcare and technology investment experience. As an owner of a hospital, I think PatientPay is the solution we need to engage patients with a simple, easy-to-understand platform that increases the likelihood of payment from the patient to the provider.”
 
A 2017 Black Book study shows that patients have experienced a 29.9 percent increase in both deductible and out-of-pocket maximum costs in the past two years, and expectations are that they will continue to grow. Due to this increase, medical groups now have to consider patient bills a critical form of revenue, which has led to an industry gap in how to communicate effectively with patients in order to collect what they owe without risking patient satisfaction scores. 
 
The most effective patient collections are those that offer flexibility, accuracy and transparency to the patient, as well as a workflow that’s natural for central billing groups,” said Tom Furr, CEO of PatientPay. “We’re grateful for the support of our investors, ensuring our long-term vision of providing specialty care medical groups with a patient payment platform for getting paid quickly and in full.” 
 
PatientPay’s patents and software leverage existing central billing office infrastructure to bill and reconcile payments using existing insurance claims  – ultimately simplifying the entire billing process. This architecture enables PatientPay to match patient bills to their insurance’s explanation of benefits (EOB) and provide flexible payment options, while simultaneously integrating analytics to provide smarter collection strategies. PatientPay’s platform enables its specialty care medical groups visibility into their complete patient payment strategy, starting with eligibility and estimation, and ending with early out call centers. On average, PatientPay increases payments by up to double compared with industry averages.
 
The $6 million funding round brings PatientPay to a total of $18 million in backing since its inception. In 2018, PatientPay expects to grow its employee base by 85 percent, recruiting primarily in software development, sales and operations for its home office. Additionally, the company plans to expand its Raleigh-Durham headquarters by year-end, 2018. 
 
PatientPay continues to execute on its strategic vision in finance and healthcare tech; this along with the tailwinds that are driving more medical groups to demand effective patient payment solutions gives us conviction in their growth opportunity,” said E. Miles Kilburn of Mosaik Partners. 
 
Learn more about how PatientPay drives end-to-end patient payments and, ultimately, value for both patients and specialty care providers at www.patientpay.com.
 
About PatientPay
PatientPay partners with specialty care medical groups to drive patient payments at every step of the visit. As patient financial responsibility grows, specialty services such as labs, radiology and anesthesiology rely on PatientPay to get paid fast and in full. Ultimately PatientPay aims to extend the patient experience with enhanced overall patient satisfaction through matching with EOBs, flexible payment options, and custom communications. www.patientpay.com

December 6, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 5 blogs containing over 11,000 articles with John having written over 5500 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 18 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Prognos, Healthcare AI Company, Raises $20.5 Million Towards Predicting Disease the Earliest

Cigna, GIS Strategic Ventures, Hermed, Hikma Ventures, Maywic, Merck GHI Fund, and Safeguard Scientifics bet on Prognos to revolutionize healthcare by driving earlier decisions that improve patient health and lower costs

NEW YORK, November 30, 2017 — Prognoswww.prognos.ai, an innovator in applying artificial intelligence (AI) to clinical lab diagnostics, has completed a $20.5 million Series C round of financing, bringing the company’s total funding to $42 million. The investors include CignaGIS Strategic Ventures (the venture capital arm of the Guardian Life Insurance Company), Hermed,  Hikma VenturesMaywicMerck Global Health Innovation Fund (GHI), and Safeguard Scientifics. The support validates Prognos’ leadership position in the market as the only healthcare AI company capable of delivering forward-looking and real-time insights based on laboratory and diagnostics records.

Building on Prognos’ seven-year foundation, the Series C financing will help the company meet highly targeted growth goals in the Life Sciences and Payer markets. Prognos’ solutions enable earlier identification of patients who can benefit from enhanced treatment decision-making, risk management, and quality improvement. The company is currently helping 25 Life Sciences brands to find and convert appropriate patients while building a footprint in the payer market.

“For Prognos, Series C is a focused and disciplined effort to build on our success to scale the business as we pursue our mission of predicting disease earlier to drive better outcomes for patients,” said Sundeep Bhan, Cofounder and CEO of Prognos. “We view this round as a vote of confidence from the healthcare giants and global investment firms that understand the space well and believe that Prognos can continue to lead in providing early insights to deliver better patient care and lower costs.”

The new funds will go toward expanding Prognos’ AI capabilities, new markets, and sales and marketing efforts. To date, Prognos has built the largest lab connectivity network in the U.S., processed and analyzed over 13 billion lab records for more than 180 million patients, and developed 1,000+ proprietary machine learning-enabled algorithms across 50 conditions, such as diabetes, asthma, and non-small cell lung cancer, for the lab data management and analysis. Within the last year, Prognos has also bolstered its leadership team with the additions of Chief Operating Officer Lisa Kerber, Chief Commercial Officer Stephen Silvestro and Chief Data Scientist Fernando Schwartz, Ph.D.

“The Life Sciences industry is increasingly structured around biomarkers and smaller populations where early diagnosis and treatment are key for improving outcomes,” said Joe Volpe, Managing Director, Merck GHI Fund. “Healthcare AI and the right kind of big data, such as lab and diagnostics data driving clinical decision-making, can enable us to predict which patients will benefit from a particular therapy. This round continues our investment into Prognos, the AI company that has demonstrated its capability to transform how the Life Sciences industry does business, now and in the future.”

Global health service company Cigna has been working with Prognos to use lab data and analytics to improve health engagement among its Individual and Family Plan customers.

“AI is a game changer in healthcare risk management,” said Craig Cimini, VP Strategy and Business Development at Cigna. “We have seen Prognos’ capabilities first-hand and believe health plans will greatly benefit from integrating real-time lab and diagnostics data intelligence to refine their approaches to risk adjustment, clinical quality, and care management.”

About Prognos

Prognos is a healthcare AI company focused on predicting disease to drive decisions earlier in healthcare in collaboration with payers, Life Sciences and diagnostics companies. The Prognos Registry is the largest source of clinical diagnostics information in 50 disease areas, with over 13B medical records for 180M patients. Prognos has 1000 extensive proprietary and learning clinical algorithms to enable earlier patient identification for enhanced treatment decision-making, risk management and quality improvement. The company is supported by a $42M investment from Safeguard Scientifics, Inc. (NYSE: SFE), Merck Global Health Innovation Fund (GHIF), Cigna (CI), GIS Strategic Ventures, Hikma Ventures, Hermed Capital, and Maywic Select Investments. For more information, visit www.prognos.ai.

November 30, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 5 blogs containing over 11,000 articles with John having written over 5500 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 18 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Logicalis Global Survey: CIOs Worldwide Target Legacy IT in Push for Digital Transformation

Despite Slow Progress Over the Past 12 Months, IT Leaders Have Big Plans for Overcoming Barriers

NEW YORK, November 15, 2017 – According to the results of a new Logicalis global survey, CIOs around the globe are more determined than ever to achieve digital transformation within their organizations despite setbacks experienced over the past year. Logicalis, an international IT solutions and managed services provider (www.us.logicalis.com) is making the survey results available online at our website. Download a copy of the 2017/2018 Logicalis Global CIO Survey here: http://ow.ly/jVfZ30gzqws.

The survey, which polled 890 CIOs across 23 countries, unearthed surprising findings this year. Although CIOs are determined to achieve digital transformation, optimism about their strides toward success has waned over the last 12 months. While only 11 percent report their organizations have “no desire” for transformation, those that ideologically embrace digital transformation have made only minimal advancements to date:

* Just 5 percent classify their organizations as “digital innovators,” down from 6 percent in last year’s survey.
* Fewer CIOs (19 percent) see their organizations as early adopters today, a step back from last year’s 22 percent.
* However, the proportion of CIOs that characterize themselves as part of an early majority with digital transformation rose from 45 percent last year to 49 percent this year, illustrating that, despite difficulties, IT leaders are moving ahead with digital transformation plans.

Overcoming Difficulties
The main barriers to delivering digital transformation, CIOs say, include complexity, cost, culture, skills and security issues.  Notably, 44 percent of CIOs cite the complexity of legacy technology as their top obstacle, while 50 percent point to cost, 56 percent name organizational culture as their largest issue, 34 percent say it’s a lack of skills, and 32 percent identify security as their biggest hurdle.

Far from discouraged, CIOs around the world have big plans for overcoming these digital transformation barriers:
*51 percent say they plan to replace and/or adapt existing infrastructure.
*51 percent plan to attempt culture change within their organizations.
*38 percent will address skills shortages through increased training and development.
*31 percent expect to invest in extra security capabilities.

“The way businesses view technology is undergoing an exciting yet fundamental shift,” says Vince DeLuca, CEO of Logicalis US.  “The goal behind technology is no longer simply about implementing and managing tools that enable people to do their jobs.  In a digitally transformed enterprise, it’s about giving people access to the information they need to fuel business agility and growth and to empower collaboration that will create business models no one has yet imagined. Digital transformation is the foundation upon which this new way of doing business will be built, and as this year’s Global CIO Survey indicates, IT leaders around the world not only recognize this, but they are determined to provide the platform their organizations need to embrace the change that is to come.”

About the Research
All figures were drawn from a survey of 890 CIOs and IT directors from mid-market organizations in 23 countries spanning Europe, North America, Latin America and Asia-Pacific.

About Logicalis
Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers cross industries and geographical regions; our focus is to engage in the dynamics of our customers’ vertical markets including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and to apply the skills of our 4,000 employees in modernizing key digital pillars, data center and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernization.

We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, NetApp, Microsoft, VMware and ServiceNow.

The Logicalis Group has annualized revenues of over $1.5 billion from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange and the AIM market of the LSE, with revenues of over $4 billion.

For more information, visit www.us.logicalis.com.

November 15, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 5 blogs containing over 11,000 articles with John having written over 5500 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 18 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Industry Report Highlights Widespread Dissatisfaction with EHRs and PHMs for Quality Performance Management

97% of Surveyed Health Systems Relying on Solutions Considered Unsatisfactory

CHICAGO – November 15, 2017 – SA Ignite Inc., a leading provider of solutions that simplify and automate the management of complex value-based programs, today announced key findings from its recent industry study. The State of QPP Preparedness Industry Report, conducted in collaboration with Porter Research, analyzed feedback from nearly 120 health system executives regarding their organizations’ preparedness for CMS’s Quality Payment Program (QPP). Researchers found that while most health systems are relying solely on electronic health record (EHR) or population health management (PHM) solutions for quality reporting, the majority are unsatisfied with the performance of those systems, indicating that organizations are at risk of missing out on their goals of maximizing payment incentives.

The QPP is a CMS initiative created under the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) to improve health outcomes and aid the transition to value-based care. Ninety-four percent of the study respondents are actively participating in the QPP, which is indicative of the rapid national adoption of value-based programs.

According to the study, 97% of respondents say their organizations are relying on their EHRs or PHMs for QPP reporting. However, they have very low confidence in these tools, especially when it comes to the most critical functions related to QPP performance, such as:

  • Identifying all eligible clinicians
  • Pinpointing focus areas to increase scores
  • Seeing overall MIPS score/estimated financial impact

Additional study findings include:

  • The majority (64%) of health systems are seeking to maximize their QPP payment incentives.
  • 73% of respondents reported that their system vendor does not offer a specific QPP management solution.
  • There is a lack of consistency across organizations as to which department manages the QPP. Respondents cited quality, clinical, administrative, IT, and population health departments as various managers of the program.

“EHR and PHM solutions were designed to manage patient care, not to optimize performance in value-based programs,” said Matt Fusan, Director of Customer Experience of SA Ignite. “It should come as no surprise that these solutions don’t have the necessary functionality to support quality performance management. Healthcare leaders hoping to maximize their incentives must look beyond the EHR to solutions that mitigate complexity and facilitate proactive program management.”

Click here to learn more about this study and its results, and to receive practical guidance on how to manage quality performance and maximize payment incentives.

About SA Ignite, Inc.

SA Ignite’s compliance management and predictive analytics platform simplifies the complexities of evolving value-based initiatives, including MIPS and Meaningful Use for Medicaid. Some of the nation’s largest healthcare organizations optimize their quality scores to reduce reputational and financial risk with the help of timely, actionable insights from SA Ignite. For more information, visit www.saignite.com.

I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 5 blogs containing over 11,000 articles with John having written over 5500 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 18 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Consumerism is Changing How Patients Find Providers, According to New Patient Access Research

New Survey from Kyruus Shows Majority of Consumers Research Providers Online But Ultimately Schedule by Phone – Underlining the Importance of a Multi-Channel Access Strategy

Boston, MA – November 7, 2017 – Kyruus today announced key findings from a recent survey of 1,000 consumers on how they search for, select, and schedule appointments with healthcare providers. The findings, published in the 2017 Patient Access Journey Report, indicate that the majority of consumers consult the internet in the search for a new provider, yet most still prefer to schedule appointments by phone. In addition, consumers take a wide variety of factors into account when considering potential providers. The results demonstrate that while health systems must enhance their digital presence to provide consumers with the information they seek online, they must do this as part of an integrated, multi-channel patient access strategy.

The findings show that today’s empowered consumers are taking an active role in their healthcare decisions and performing due diligence on providers. In fact, the data reveals that even when consumers receive a referral for a specialist, 90 percent always or sometimes still conduct research on providers before scheduling with them. Despite the fact that consumers value hospital/health system affiliation (three out of four said it was extremely or very important), only a small minority start their provider research on hospital/health system websites—the largest share start with a general internet search. This underscores the need for health systems to invest in their websites and digital strategies to attract and engage new patients online, as well as retain existing ones.

Additional notable findings from this survey include:

  • Consumers consider ‘insurance accepted’ the most important factor when selecting a provider, with three out of four rating it as extremely important. Relevant clinical expertise was the second key factor (53 percent).
  • Four out of five consumers cite appointment availability as a key factor when selecting a provider and over 60 percent have searched for an alternative provider to obtain an earlier appointment.
  • Over 40 percent of consumers say they trust online reviews ‘completely’ or ‘very much.’
  • Overall, 62 percent of consumers prefer to book appointments by phone, citing speed of booking and personalized service as the top two reasons.
  • Convenience is key for millennials. 79 percent have continued their provider searches to look for an earlier appointment and two out of five prefer to book online, indicating that pressure on health systems to enable and enhance online scheduling will only rise.

“Today’s healthcare consumers have come to expect the same informative and action-oriented online experiences in healthcare that they find in other industries,” said Graham Gardner, CEO of Kyruus. “Capturing their attention requires health systems to take a close look at their ‘digital front doors’ – both how consumers find their websites and what they experience once there – and ensure that their online provider information is both robust and consistent with their offline points of access.”

Kyruus conducted the survey of 1,000 consumers, who spanned four key age groups ages 18 to 65 plus, in partnership with Wakefield Research in July 2017. All respondents searched for a healthcare provider for themselves in the last two years.

To learn more about the survey findings, visit www.kyruus.com/patient-access-journey-report

About Kyruus

Kyruus delivers proven provider search and scheduling solutions that help hospitals and health systems match patients with the providers best suited to care for them. The ProviderMatch suite of solutions—for consumers, access centers, and referral networks—enables a consistent patient experience across multiple points of access, while aligning provider supply with patient demand. The company’s proprietary provider data management platform forms the foundation of its solutions, powering them with accurate data by coupling data processing with administrative applications. To find out why a Better Match Means Better Care, please visit www.kyruus.com.

November 7, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 5 blogs containing over 11,000 articles with John having written over 5500 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 18 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

EHNAC Executive Director Addresses Recent Cyberattacks and the Implications to Healthcare

FARMINGTON, Conn. – October 31, 2017 – The Equifax data security breach that exposed the personal information of 143 million Americans was just one story in a year full of hackers making headlines as they continue to expose the security vulnerabilities of some of our nation’s most trusted financial and healthcare institutions. With the ramifications of these cyberattacks weighing heavily on the minds of many healthcare industry stakeholders, Lee Barrett, executive director of the Electronic Healthcare Network Accreditation Commission (EHNAC) and a member of the HHS Cybersecurity Task Force, tackled several questions to better help the industry both understand and strengthen its defense against these attacks.

Q. What can the healthcare industry learn from the Equifax breach and other cyberattacks like the ones that affected the US Securities and Exchange Commission and the Big Four Accounting Firm Deloitte?

Barrett: The Equifax breach impacted more than 143M Americans as a trove of information was breached. It’s no surprise that 2 out of 3 Americans are affected by a breach or cyberattack. That’s an increase from 1 and 3 Americans in years past. In 2017 alone, the top three health data breaches have impacted 1.5 million people. The Office for Civil Rights (OCR) has reported a record number of HIPAA settlements and fines this year as well. These headline-making data breaches are a vivid reminder that it’s clearly not a matter of if a breach can happen but when.

Hospitals and healthcare systems now need to keep their focus on strategies and tactics to mitigate risk and ensure business continuity once a cyberattack occurs. Today’s cybercriminal has evolved into a dangerous entity, capable of bringing an organization’s enterprise and  business operation to a halt, compounded by long-term financial and reputational hardships – the WannaCry and Petya ransomware attacks from earlier this year are clear examples of the impact this can have on healthcare. On average, it costs a healthcare organization more than $2.2 million and its business associates more than $1 million for a data breach. Is it worth risking that by taking an “it-can’t-happen-to-us” attitude?

Q. What can healthcare organizations do to adjust to the continuously shifting cybercrime landscape and reduce their risks of becoming another statistic on the U.S. Department of Health & Human Services (HHS) website due to breach or attack?

Barrett: Protecting patient data should be a top priority for all healthcare stakeholders. Every organization handling protected health information (PHI) needs to conduct a risk assessment and asset inventory of their organization and map the data flow within their enterprise in order to determine their risk in the event of a breach or cyberattack. Hospitals and healthcare systems need to build security frameworks and risk sharing into their infrastructure by implementing risk-mitigation strategies, preparedness planning, as well as adhering to the regulations created by the Office of the National Coordinator for Health IT (ONC) and the National Institute for Standards and Technology (NIST).

But it’s not just the security of internal systems that are of concern in this increasingly interconnected healthcare ecosystem. The security and IT risk management protocols of business associates and other vendors and partners must also be ready for the potential negative consequences of an incident, breach or attack as their risk mitigation preparedness can impact a health system’s operations. The failure to do so can bring devastating consequences. At a bare minimum, a system should have sufficient rigor and meet industry standards for adhering to HIPAA requirements, mitigating cybersecurity risks, and assuring that all portal and exchange connection points are secured.

Q. As we look ahead to 2018, what areas should healthcare leaders take a hard look at in terms of enhancing their cybersecurity frameworks?

Barrett: The Internet of Things (IoT) has undoubtedly helped healthcare organizations deliver high-quality, more patient-centric and affordable care. However, by introducing these various internet-connected devices into a healthcare environment, you’ve exponentially increased the level of connection points, which in turn raises the level of exposure and heightens risk of compromise or breach. As a result, hospitals and healthcare systems need to evaluate their medical devices and BYOD protocols within their security frameworks as they present a whole set of data security challenges. Cybercriminals can strike when hospital employees, through their cell phones or tablets, connect into an EMR system, informatics or data exchange, unintentionally or intentionally infecting the hospital’s enterprise infrastructure with malware. In fact, more than 1M healthcare apps are developed worldwide on an annual basis. Unfortunately, only a small percentage of those new applications go through a security type review before being launched to the consumer or other stakeholder.

Finally, think of the impact a cybercriminal could have if they were to control medical devices. Last year, Johnson & Johnson warned patients about a potential hacking risk to their insulin pumps. And just recently, we learned of a security risk in a Boston Scientific medical device  that communicates with implanted pacemakers and defibrillators. These are real instances of medical devices being compromised by the ever-evolving cybercriminal. Our industry needs to make protecting these devices and the patients they serve a priority in 2018. The Federal Drug Administration (FDA) has recently developed some medical device guidelines which are a start but we still have a significant delta to continue to develop further policies, procedures, controls and industry guidance.

About EHNAC

The Electronic Healthcare Network Accreditation Commission (EHNAC) is a voluntary, self-governing standards development organization (SDO) established to develop standard criteria and accredit organizations that electronically exchange healthcare data. These entities include accountable care organizations, data registries, electronic health networks, EPCS vendors, e-prescribing solution providers, financial services firms, health information exchanges, health information service providers, management service organizations, medical billers, outsourced service providers, payers, practice management system vendors and third-party administrators. The Commission is an authorized HITRUST CSF Assessor, making it the only organization with the ability to provide both EHNAC accreditation and HITRUST CSF certification.

EHNAC was founded in 1993 and is a tax-exempt 501(c)(6) nonprofit organization. Guided by peer evaluation, the EHNAC accreditation process promotes quality service, innovation, cooperation and open competition in healthcare. To learn more, visit www.ehnac.org, contact info@ehnac.org, or follow us on TwitterLinkedIn and YouTube.

 

October 31, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 5 blogs containing over 11,000 articles with John having written over 5500 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 18 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Pivot Point Consulting Launches Sixth Annual Healthcare IT Market Survey

NASHVILLE, Tenn. (PRWEB) October 03, 2017 — The landscape of healthcare IT is constantly shifting. Whether changes in health system priorities arise from business concerns or federal regulation doesn’t matter for most employees—what does matter is whether their skill sets still have market value, and whether they’re being compensated for them appropriately.

That’s why Pivot Point Consulting, a Vaco Company is launching its sixth annual market survey of the healthcare IT industry. The anonymous survey asks participants about their salary, benefits package and perks, which will then be published in the company’s market report.

Pivot Point’s Managing Partner, Rachel Marano, says the survey is one of the ways her company looks out for consultants and candidates. “We conduct this survey as a way for employees to benchmark their salaries, and for candidates to better evaluate their job offers,” she said. “Healthcare IT professionals are doing important and challenging work, and they deserve to know they’re being compensated accordingly.”

Healthcare IT professionals are doing important and challenging work, and they deserve to know they’re being compensated accordingly.

The 2017 Healthcare IT Market Survey launches today, is completely anonymous, and takes approximately 10 minutes to complete. For every completed response, Pivot Point has pledged to donate $1 to the Red Cross for hurricane relief. If interested, you can take the survey here.

October 3, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 5 blogs containing over 11,000 articles with John having written over 5500 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 18 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

MEDECISION ACQUIRES AXISPOINT HEALTH’S PLATFORM BUSINESS

Medecision supports platform clients through transition to Aerial

DALLAS, TX and DENVER, CO – October 3, 2017—Medecision, a category leader in population health management solutions for risk-bearing entities, announced today the acquisition of over 50 clients from AxisPoint Health. In this transaction, Medecision acquired the clients that currently use CCMS and VITAL, recently rebranded as AXIS. AxisPoint Health’s services businesses, including CarePoint, GuidePoint, and Analytix, are not included in this transaction and remain under management by AxisPoint Health.

This acquisition makes Medecision the largest independent provider of care management platforms and applications in the United States, now supporting over 50 million lives for nearly 100 of the nation’s leading health plans and care delivery organizations. AxisPoint Health’s platform clients join Medecision’s community of national and regional brands and population health pioneers, expanding the Company’s footprint and strengthening its presence in markets where risk-sharing arrangements and value-based contracting require insights-actionable workflow throughout the care ecosystem, all the way to consumers and their caregivers. Medecision currently serves health plans and care delivery organizations that manage population risk.

“We are committed to providing our new clients with a great customer experience on their current platform as well as a path to the benefits that Aerial clients enjoy–advanced functionality and value, a strong product roadmap, improved access to innovation and world-class data and security services,” said Deborah M. Gage, CEO and President at Medecision. “These software customers can now rapidly modernize their care management programs by migrating to the more fully featured and advanced Aerial platform and applications, proven to lower the total cost of operations and improve their ability to manage risk and care,” Gage continued.  “We are excited to welcome a team of talented and dedicated employees into our community of hundreds of healthcare liberators.”

“I am thrilled that our platform clients now have a partner like Medecision,” said Christopher A. Long, President of AxisPoint Health. “Since the CCMS platform retirement announcement, many customers have asked about the critical enhancements and new functionality required for their programs. The demands of risk-bearing operations are only outpaced by the technological advancements critical to sustainability and security. Through their next-generation ecosystem, I believe Medecision offers our platform clients the best opportunity for today and going forward.”

Financial terms of the transaction were not disclosed.

Aerial: A Premium Platform for Population Health Management

For almost a decade, Medecision has consistently invested in Aerial, strengthening its big data aggregation and insights management capabilities, increasing engagement throughout the care team, ensuring compliance with multiple programs and jurisdictional entities and helping users manage to quality and financial performance targets. Aerial operates in a big-data-platform-plus-apps mode, supported by the layering of a portfolio of workflow and engagement applications over robust services that push bi-directional, machine-learning-enriched intelligence to clinical and consumer users.

Aerial has become the standard bearer for population health management support across the payer and provider markets, and is recognized by several industry analysts. Medecision’s clients, which operate successful population health and care management programs nationally, rely on Aerial to succeed in multiple lines of business, with diverse populations and within various payment models and risk-sharing agreements.

Aerial’s Suite of Applications & Flexible Packaging Solve Pop Health’s Multidimensional Needs

In the past 18 months, Medecision has launched multiple platform assets and applications that complement our core products including Care, Utilization, and Disease Management, Network Management and Care Coordination. The latest releases include:

  • Insights™
    • Supporting all Aerial applications with powerful intelligence and analytics, Aerial’s big data platform and enterprise data warehouse provides the longitudinal, person-centric knowledge base required for personalized care and population health management as well as the insights on behavioral, physical and clinical dimensions that drive targeted workflow for optimal interventions, care plans and engagement.
  • Population Analytics
    • Predicts risk and directs interventions to avoid costly occurrences through analytics, risk models, visualizations and reporting.
  • Health Summary™
    • The most powerful, complete and actionable personal health record available. The Aerial Health Summary empowers members, and their care teams with a single comprehensive view of the patient’s medical care plan, risks, gaps and an up to the minute care view.
  • Financial Performance Dashboards
    • Provides actionable intelligence to make rapid and critical decisions in utilization, prescribing and dispensing and population stratification.
  • Risk Score Manager™
    • Enables providers to identify and close gaps critical to care and reimbursement, putting the management of HCC scoring, Star Ratings, HEDIS, P4P or other reimbursement programs in the clinicians’ hands.
  • Appeals and Grievances™
    • A leading solution to manage the complex workflows and tasks to optimize revenues, lower labor costs and comply with regulations related to the handling of appeals and grievances.
  • Bundled Episode Manager™
    • Supports more productive and efficient care coordination and revenue generation around specific clinical episodes of care, helping care navigators focus on risk identification, intervention and coordination across multiple settings.
  • InCircle™
    • A social-mobile app that allows consumers to share their health status and care plan with their care community to improve consumer engagement and involve care-givers in virtual information sharing, thereby reducing the cost of care and improving clinical outcomes.

Medecision will also launch two new applications in its Fall 2017 release, including:

  • Care Engagement™
    • Improves engagement for optimal clinical outcomes and lowers care management costs through streamlined workflow that is accessible on mobile devices and can be used in “tethered” and “un-tethered” modes.
  • UM Connector™
    • Helps manage financial risk and Increases operational efficiencies by “webifying” and automating workflows, including monitoring, auditing, and oversight of Utilization and Network operations, while assisting with CMS and other compliance and regulatory requirements.

I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 5 blogs containing over 11,000 articles with John having written over 5500 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 18 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.