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Presenting the New NeHC CeRT- the Consumer eHealth Readiness Tool

In partnership with HealthCAWS, National eHealth Collaborative launches online assessment to measure progress in consumer engagement

Washington, DC (November 27, 2012) – Last week, National eHealth Collaborative (NeHC) released its NeHC Patient Engagement Framework to great fanfare.  Today, NeHC announces the launch of an affiliated online assessment tool that truly brings the Framework to life.  The NeHC Consumer eHealth Readiness Tool (CeRT) offers an extensive organizational evaluation tool, real-time progress reports and a comprehensive resource library designed to gauge the strength of organizations’ patient engagement activities and help them prioritize their improvement strategies.

“The NeHC CeRT is a concrete resource created to help healthcare organizations measure and grow their patient engagement strategies,” said NeHC CEO Kate Berry.  “We hope the Patient Engagement Framework in combination with the NeHC CeRT will raise visibility and build awareness for the importance of consumer engagement and help the industry make progress in this direction.  We are pleased to work with HealthCAWS to bring this tool to the market.”

The NeHC CeRT is a cost-effective business intelligence solution for organizations seeking help to accelerate their consumer engagement efforts.  The NeHC CeRT provides a structure and support for organizations to measure their progress over time and its helpful resource library will stimulate the development of creative new initiatives. This tool will benefit a wide variety of stakeholder organizations, including health systems, provider groups, hospitals, health plans, health information exchanges, regional extension centers and others interested in using eHealth to improve their connection with patients.

Increasing consumer engagement is a strategic move that cultivates consumer loyalty and increases an organization’s competitive advantage in addition to improving health outcomes.  It can also be profitable.  On top of being mapped to the phases of the NeHC Patient Engagement Framework, the NeHC CeRT is also aligned with Meaningful Use consumer engagement criteria and several accountable care incentive programs.

“It has been exciting to work with the NeHC team and their many colleagues to advance consumer engagement in eHealth,” said Rose Maljanian, founder and CEO of HealthCAWS.  “Dr. Farzad Mostashari, National Coordinator for Health IT, said it best when he commented at a recent meeting that ‘consumer engagement is the blockbuster drug of the century.’  As an industry, we need to focus our resources on programs and tools that encourage our patients to maintain their personal best health, avoid unnecessary care and partner closely with their providers to achieve the best possible outcomes.”

NeHC and HealthCAWS thanks the many industry experts who provided feedback on the tool during the validation process:

  • Kelly Faley, Vice President, Web Strategies, Sharp HealthCare
  • Randy Farmer, Provider Relations Director, Delaware Health Information Network
  • Elizabeth McKnight, Health Informatics Specialist, Alliance of Chicago
  • Dexter Shurney, MD, MBA, MPH, Medical Director, Employee Health Plan, Vanderbilt University

The NeHC Consumer eHealth Readiness Tool will debut at the Technology Crossroads Conference this week in Washington, DC.  For more information about the NeHC CeRT, please visit or contact Jenna Bramble at

About National eHealth Collaborative

National eHealth Collaborative (NeHC) is a public-private partnership focused on accelerating progress toward widespread, secure and interoperable nationwide health information exchange to improve health and healthcare.  NeHC’s neutrality and diverse multi-stakeholder participation provides a unique platform for collaboration.  NeHC educates, connects, and encourages healthcare stakeholders to advance health information technology and health information exchange (HIE) nationwide through its NeHC University web-based education program, its Consumer Consortium on eHealth and its HIE Learning Network.

National eHealth Collaborative is a cooperative agreement partner of the Office of the National Coordinator for Health IT within the U.S. Department of Health and Human Services.

About HealthCAWS

HealthCAWS is a health care services company focused exclusively on helping payer, population health and delivery system clients improve health and reduce health care costs.  By Combining Accountability With Support in an adaptable technology Platform, HealthCAWS mobilizes consumers and providers in a unified effort to achieve the common goal of high quality, affordable care – “the CAWS™.”

About the NeHC Consumer eHealth Readiness Tool (CeRT)

The NeHC Consumer eHealth Readiness Tool (CeRT) is an online business intelligence service that measures a healthcare organization’s consumer engagement capabilities and practices through a survey that addresses four Progressive Consumer Engagement Dimensions, as well as technology, infrastructure, culture and outcomes measurement. The CeRT provides real-time progress reports and customized feedback that ties to a comprehensive resource center. The CeRT is mapped to Meaningful Use criteria and the NeHC Patient Engagement Framework.


December 5, 2012 I Written By

ICSA Labs and IHE USA Team Up to Deliver New Certification That Assures Security, Interoperability of Health Information Technology

Today ICSA Labs announced it has teamed up with IHE USA, a nonprofit that drives adoption of standards-based interoperability to improve patient care, to offer a new certification program. The program, which aims to assure the security and interoperability of health IT, will help ensure that different software and systems can securely connect.

Currently, many products cannot “talk” to each other, making it challenging for health care providers to move to a paperless environment. By implementing products certified to IHE profiles, health care providers and hospitals can take advantage of more complex workflows.

New Service and Testing Will Begin at the 2013 North American Connectathon on Jan. 28 in Chicago

MECHANICSBURG, Pa. – IHE USA, a nonprofit organization that drives adoption of standards-based interoperability to improve patient care, and ICSA Labs, an independent division of Verizon, today unveiled a new certification program aimed at assuring the security and interoperability of health information technology.

The program will provide industry-accepted certification to complement existing conformance testing to IHE integration profiles to ensure that different software and systems can securely connect.

Certification to these profiles, which also provide significant underpinnings to Office of the National Coordinator (ONC) specifications, will give purchasers of health IT products independent third-party assurance that there is a standardized, repeatable process that ensures products are suitable for secure health data exchange, and that the products function as intended.

“Implementing products certified to the IHE profiles will allow health care providers and hospitals to take advantage of more complex workflows that can make a huge difference in applying information technology to health care,” said Joyce Sensmeier, president of IHE USA and vice president of Informatics at HIMSS. “Right now, a lot of products cannot ‘talk’ to each other, which makes it very challenging for health care providers to move to a paperless environment.”

Participants who are registered for the 2013 NA Connectathon, sponsored by IHE USA, will be able to register for certification testing at the event. For more information, click here.  Results will be evaluated by ICSA Labs, which will grant certification based on requirements set forth by IHE USA, and the general principles covered by ISO/IEC Guide 65 for organizations providing product certification. Certification also will include ongoing testing to ensure that certified products continue to perform as tested.

“Given our decades of experience as an independent testing and certification entity and as an ONC Authorized Certification Body, ICSA Labs is fully committed to accelerating the adoption of secure, and interoperable health information technology furthering the goal of improving patient safety and care,” said ICSA Labs Managing Director George Japak. “Our new joint certification will have a significant impact on ensuring that the vision of health IT becomes a reality.”

Certified products will be published by IHE USA, as well as in the official ICSA Labs product directory. Three tiers of certification will be awarded:

  • Tier 1: Conformance to IHE profiles
  • Tier 2: Demonstrated interoperability among disparate systems
  • Tier 3: Validated implementations of deployed certified technology

Vendors interested in learning more about having their products certified to IHE integration profiles should contact


IHE USA ( is a not-for-profit organization established in 2010 that operates as a deployment committee of IHE International®. The mission of IHE USA is to drive adoption of standards-based interoperability to improve patient care through innovation, standards profiling, testing, education and collaboration. IHE USA improves the efficiency and effectiveness of healthcare delivery by supporting the deployment of standards-based electronic health record systems, facilitating the exchange of health information among care providers, both within the enterprise and across care settings, and enabling local, regional and nationwide health information networks in the United States, all in a manner consistent with participation in IHE International, Inc.

About ICSA Labs

ICSA Labs, an independent division of Verizon, offers third-party testing and certification of security and health IT products, as well as network-connected devices, to measure product compliance, reliability and performance for many of the world’s top security vendors.  ICSA Labs is an ISO/IEC 17025:2005 accredited and 9001:2008 registered organization. Visit and for more information.

About Verizon
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to consumer, business, government and wholesale customers. Verizon Wireless operates America’s most reliable wireless network, with nearly 96 million retail customers nationwide. Verizon also provides converged communications, information and entertainment services over America’s most advanced fiber-optic network, and delivers integrated business solutions to customers in more than 150 countries, including all of the Fortune 500. A Dow 30 company with $111 billion in 2011 revenues, Verizon employs a diverse workforce of 184,500. For more information, visit

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