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Logicalis Healthcare Solutions Warns Healthcare CIOs: Telehealth Has Reached Its Tipping Point

Solution Provider Says Now is the Time to Implement Telehealth Plans

NEW YORK, January 26, 2017 – It’s no secret that telehealth will be among the most talked about healthcare IT topics at HIMSS17 – a prediction perfectly aligned with last month’s revelation from the Federation of State Medical Boards (FSMB) that telemedicine is its members’ top medical regulatory issue. According to Logicalis Healthcare Solutions, the healthcare-focused arm of Logicalis US, an international IT solutions and managed services provider (www.us.logicalis.com), telehealth is at a tipping point as the lines between healthcare and telehealth continue to blur. Soon, there will be no distinction between the two – telehealth will become a natural extension of the way medical care is provided. Logicalis warns that healthcare organizations that are unprepared for this change put themselves at risk of being overwhelmed by the coming onslaught of expectations and regulations as the consumerization of IT extends to the healthcare market.  To help healthcare CIOs transition to a successful telehealth implementation, Logicalis is offering a downloadable white paper, “How to Design and Implement a Successful Telehealth Program for Your Organization.”

“Younger generations of patients are digital natives, so a concept like telehealth is not foreign to them.  When possible, they would rather see their clinicians virtually than face-to-face.  Think of it like the transition from banking in front of a teller to online banking or from shopping in a store to using Amazon – the change that’s coming in healthcare will be just as widespread and radical,” says Ed Simcox, Practice Leader, Logicalis Healthcare Solutions. “To accommodate this, the regulatory environment is changing and the way that payers reimburse for telehealth is improving. Yet, a lot of healthcare organizations are still playing a wait-and-see game.  Our advice is to take strong initial steps now, planning the implementation of their telehealth programs and blending them into their overall clinical profile so they don’t get left behind by patients and payers alike.  Implementing telehealth doesn’t happen overnight – start now or you could miss the boat.”

How Does Telehealth Fit into the ONC’s Triple Aim?

As hospitals and healthcare systems work toward the ideal of value-based care, they are under tremendous pressure from payers to deliver better population health as a whole and from an increasingly younger patient demographic to deliver a more consumer-like healthcare experience.  Understandably, these pressures have led the Office of the National Coordinator for Health Information Technology (ONC) to adopt as one of its top missions the Triple Aim, three important healthcare industry goals originally conceived by the Institute for Healthcare Improvement (IHI) for optimizing the performance of health systems.  The experts at Logicalis Healthcare Solutions point out that telehealth can contribute significantly to achieving each goal, a key indicator that telehealth’s time has come.

1.      Improve the Patient’s Care Experience: The goal of telehealth is to give patients anytime, anywhere access to quality care.  With telehealth, hospitals and healthcare systems can literally deliver the physician’s office via an app to a patient’s computer or mobile device. By taking the physical exam room or clinic out of the picture and putting the virtual version of that experience directly into the consumer’s hands, healthcare providers are taking the next step in the consumerization of healthcare IT and delivering the kind of digital service that will usher in a new frontier in medical care.

2.      Improve the Health of Populations: By making healthcare more easily accessible to entire populations of people that previously had physical or geographic limitations to receiving it, telehealth can improve the health of entire populations. Imagine, for example, a senior citizen who has trouble walking and can no longer drive – simply getting to the doctor for diagnoses and periodic followup examinations may be difficult which means such patients often forego recommended care.  Imagine, too, the difficulty for families who don’t have ready access to a reliable vehicle – how will they visit the doctor in person? Telehealth gives them an alternate solution.

3.      Reduce Per Capita Costs of Healthcare: When providers make it easier for patients to consume healthcare, patients become more compliant – and, typically, as compliance with medical advice improves, so does the patient’s health. By monitoring chronic conditions, for example, via telehealth, healthcare organizations can bend the cost curve for an entire population of at-risk people, improving each individual’s overall health and reducing the cost of care as a result.

About Logicalis

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers cross industries and geographical regions; our focus is to engage in the dynamics of our customers’ vertical markets including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and to apply the skills of our 4,000 employees in modernizing key digital pillars, data center and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernization.

We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, NetApp, Microsoft, VMware and ServiceNow.

The Logicalis Group has annualized revenues of over $1.5 billion from operations in Europe, North America, Latin America and Asia Pacific. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange and the AIM market of the LSE, with revenues of over $6.5 billion.

For more information, visit www.us.logicalis.com.

January 26, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Xerox Helps Healthcare Providers Serve Patients Anytime, Anywhere

New research finds majority of Americans are open to and excited about virtual health

NORWALK, Conn., June 8, 2016 – According to new research from Xerox, 61 percent of U.S. adults are willing to receive non-urgent healthcare advice, exams or counseling in a virtual setting; however, only 16 percent have used virtual health. Xerox hopes to increase that number with the launch of Virtual Health Solutions, allowing healthcare providers to meet patients’ demand for convenient, remote access to care.

The new solution helps providers integrate a comprehensive telehealth strategy within their mainstream care delivery system. For example, Xerox will ensure coordinated access to electronic health records (EHRs) and provide reliable technology infrastructure to support the delivery of virtual care. Patients will benefit by having improved access to healthcare services such as prescription refills, dermatology screenings, health and wellness coaching, post-surgical follow-ups and psychiatric care and counseling, among others.

According to the research, 77 percent are excited about the possibility of receiving healthcare virtually. Convenience was cited as the top benefit (59 percent), followed by potential cost savings (40 percent) and the ability to see or communicate with healthcare professionals for minor ailments and the option to easily refill prescriptions – both 35 percent.

To help healthcare providers take advantage of patients’ interest in virtual care, Xerox will create a customized combination of consulting, services and technology based on a provider’s specific telehealth goals.

  • Virtual Health Consulting Services: Xerox will work with clients to develop virtual health strategies to help them reduce cost and utilization, deliver better outcomes, increase access to care and improve patient experience. The process includes a customized strategy session with each healthcare organization to understand their virtual health goals, an analysis of their current initiatives and offerings and an evaluation of their local market’s needs.
  • Interface Design and Development Services: The solution helps overcome interoperability challenges associated with telehealth by connecting multiple healthcare systems – even those that have never been connected before – and allows healthcare providers to easily verify a patient’s identity and medical history. The solution can also automatically determine a patient’s insurance eligibility and seamlessly move information in and out of EHRs for documentation and billing needs.
  • Virtual Clinic Services: Front and back office services are powered by Xerox and allow providers to connect with patients in a virtual setting. A Xerox customer care agent will coordinate insurance verification, appointment pre-authorization and scheduling, payment processing and claims preparation, submission, tracking and reconciliation, providing the same type of familiar experience patients receive at an in-person doctor visit.

“Healthcare organizations need to prepare for an ‘anytime, anywhere’ paradigm – one in which care is typically delivered outside the four walls of a hospital,” said Connie Harvey, chief operating officer, Xerox Healthcare Business Group. “We understand that healthcare organizations are in very different places when it comes to their telehealth strategy. Our approach to virtual health allows us to provide customized services based on a client’s specific needs.”

“Xerox has the portfolio and expertise needed to help healthcare providers implement a telehealth strategy that not only meets patient expectations for convenience but also works seamlessly with other clinical and financial systems – no easy task,” said Barbra Sheridan McGann, executive vice president, Business Operations Research, HfS Research.

Survey Methodology

This survey was conducted online within the United States by Harris Poll on behalf of Xerox from May 5-9, 2016 among 2,033 U.S. adults ages 18 and older. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated. For complete survey methodology, including weighting variables, please contact Jim Mignano at Jim.Mignano@Text100.com or+1-585-697-2602.

About Xerox

Xerox (NYSE: XRX) is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalization. Our employees create meaningful innovations and provide business process services, printing equipment, software and solutions that make a real difference for our clients and their customers in 180 countries. On January 29, 2016, Xerox announced that it plans to separate into two independent, publicly-traded companies: a business process outsourcing company and a document technology company. Xerox expects to complete the separation by year-end 2016. Learn more at www.xerox.com.

June 8, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Logicalis Healthcare Solutions to CIOs: The Success of Your Telehealth Solution Involves Much More than Technology

Solution Provider Offers Six Ways to Enhance the Patient’s User Experience (UX)

NEW YORK, June 7, 2016 – The adoption of telehealth solutions is clearly on the rise among healthcare providers, an increase significantly bolstered as large employers embrace the technology. Studies show at least 74 percent of the nation’s largest employers plan to offer telehealth benefits this year, and experts estimate virtual consults will increase a stunning 62 percent by 2020. While the numbers are encouraging, however, they may not provide an accurate indicator of telehealth’s future success.  According to Logicalis Healthcare Solutions, the healthcare-focused arm of Logicalis US, an international IT solutions and managed services provider (www.us.logicalis.com), one of the most important factors in the success or failure of any telehealth solution comes down to just one critical question: Are the provider’s patients comfortable using it? It’s just as much about the user experience (UX) as it is the technology used to build it.

“With all the attention being paid to the technological aspect of telehealth, it’s also critical for healthcare organizations to pay close attention to the way they replicate the face-to-face experience in the virtual world,” says Kim Garriott, Principal Consultant, Healthcare Strategies, for Logicalis Healthcare Solutions. “If the entire telehealth experience doesn’t feel comfortable to the patient, the best technology in the world won’t make it a success. The key is to minimize the differences between practicing telemedicine and simply practicing medicine – for telehealth to succeed, the two must become one.”

Six Ways to Enhance the Patient’s Telehealth Experience

When patients have a positive experience with telemedicine, they are more likely to use the service again.  Creating the right environment, therefore, is as important as choosing the right technology, something a solution provider experienced in the healthcare market can help the provider accomplish. Logicalis’ telehealth experts have identified six important factors CIOs need to consider and collaborate with their practitioners about before launching a telehealth initiative.

  1. Focus on First Impressions: When people enter a doctor’s office or hospital, their first experience with that provider is usually in the waiting room.  Often, there are televisions running loops of educational healthcare videos. There are handouts on tables and a receptionist to speak with.  Why should the virtual world be any different? When planning a telehealth solution, it’s important to think through the UX that each patient will have from the time they make an appointment until their visit is complete, and that includes the few minutes that may transpire between the time they sign on until the time the doctor sees them.  Is the screen blank and the patient left to multitask, wondering if they’ve been disconnected? Or is there a lively virtual waiting room with information available while they wait? This first impression sets the stage for the entire visit and may determine whether or not the patient embraces or rejects telemedicine as a whole.
  2. Stage the Location: Before implementing a telehealth solution, think carefully about the physical location where the consults will take place. Consider placing the physician’s endpoint in the doctor’s office, with an orderly bookshelf filled with medical journals behind the physician, or perhaps in an examination room with the exam table located directly behind the doctor’s seat and his or her framed credentials placed purposefully within sight.  If patient consults take place in a pharmacy or other clinical setting, the same holds true; the patient’s endpoint should be in a comfortable, nicely appointed setting. In telehealth’s earliest days, many televisits took place with patients sitting in a stark, white, uninviting, sterile cubby with nothing more than a workstation and a chair. This kind of environment is not conducive to an open and personal discussion. The idea is to give the patient confidence in both the process and the doctor, and to make the televisit look and feel as similar to a face-to-face examination as possible.
  3. Choose a Quiet Spot: Whether the telehealth endpoint is located in a practitioner’s office or a local pharmacy, never place it out in the open where people are walking by or where the typical ebb and flow in the office or retail environment will distract either the patient or doctor while they talk. The environment should be completely quiet – eliminate all background noise so both parties can focus 100 percent of their attention on their interaction.
  4. Guard the Patient’s Privacy: Privacy is as important online as it is in the examination room.  Whether a visit takes place in person or online, patients may need to disrobe to show a condition or injury to the doctor; they won’t feel comfortable if their virtual exam room does not seem private. Online patients expect – and deserve – the same courtesies as those being treated in person, an important consideration when deciding where to locate a telehealth solution inside the practice, pharmacy or physician’s home.
  5. Dress for Success: The way the doctor looks may influence how the patient feels about the overall experience, particularly so with those new to telemedicine. Therefore, practitioners should “dress for success,” wearing what they normally wear to work – whether that’s a suit and tie or a lab coat – in front of the camera.
  6. Always Make Eye Contact: Look the patient in the eye, not the computer. When patients and doctors interact in person, body language plays an important role; doctors may look at a chart while speaking to the patient, but the way they move and hold their bodies still says, “I’m paying attention.” Those nuances are lost in the virtual world, so it’s critical to make eye contact with the patient, and that means looking into the camera, not staring at the patient’s image on the screen.  It may feel unnatural at first, but it will give the patient a sense of connectedness with the doctor even though they may be many miles apart.

Want to Learn More?

About Logicalis

Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration; data center and cloud services; and managed services.

Logicalis employs over 4,000 people worldwide, including highly trained service specialists who design, deploy and manage complex IT infrastructures to meet the needs of over 6,500 corporate and public sector customers. To achieve this, Logicalis maintains strong partnerships with technology leaders such as Cisco, HP, IBM, EMC, NetApp, Microsoft, VMware and ServiceNow on an international basis. It has specialized solutions for enterprise and medium-sized companies in vertical markets covering financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, helping customers benefit from cutting-edge technologies in a cost-effective way.

The Logicalis Group has annualized revenues of over $1.5 billion from operations in Europe, North America, Latin America and Asia Pacific and is one of the leading IT and communications solution integrators specializing in the areas of advanced technologies and services.

The Logicalis Group is a division of Datatec Limited, listed on the Johannesburg and London AIM Stock Exchanges, with revenues of over $6 billion.

For more information, visit www.us.logicalis.com.

June 7, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

MDLIVE to Offer Behavioral Health Services as Part of Walgreens Mental Health Platform

Expansion of relationship adds behavioral health offering nationwide,  medical services coverage now available to consumers in 37 states and Washington, D.C. through Walgreens digital properties

Sunrise, Florida, May 10, 2016MDLIVE, the nation’s leader in the rapidly growing virtual health market, today announced a further expansion of its collaboration with Walgreens.  The agreement adds access to behavioral health services provided by Breakthrough, an MDLIVE company.

Breakthrough Behavioral counseling services without prescriptions are available in all 50 states and Washington, D.C. In addition, behavioral health prescribing services will be available in 20 states including Arizona, California, Colorado, District of Columbia, Florida, Hawaii, Iowa, Kentucky, Louisiana, Massachusetts, Maryland, Michigan, Nebraska, New Hampshire, New Mexico, New York, Oklahoma, Oregon, Texas and Virginia.

MDLIVE’s telehealth medical services have also expanded to 13 additional states, including Arkansas, Hawaii, Kentucky, Maine, Massachusetts, Missouri, Nebraska, New Hampshire, Rhode Island, South Dakota, Utah, West Virginia, and Wyoming.  This enables MDLIVE to offer these services via Walgreens digital properties in 37 states, as well as Washington, D.C.

Through Walgreens, MDLIVE offers 24/7 access to board-certified, primary-care doctors and pediatricians via online video, mobile app, or phone. With MDLIVE’s HIPAA-compliant cloud-based Virtual Medical Office platform, consumers have a more convenient way to see a doctor for non-emergency health issues—anywhere, and anytime—whether  at home, at work, or while traveling.  With the addition of Breakthrough, an MDLIVE company, Walgreens consumers will now also have access to more than 1,000 licensed therapists nationwide to schedule secure video sessions by appointment.  The collaboration between MDLIVE and Walgreens first launched in December 2014.

Teletherapy, the delivery of web- and mobile-based sessions between a patient and licensed mental health provider via video, is one of the fastest growing sectors of the virtual healthcare market.  A 2013 study conducted by clinical researchers from the University of Zurich, determined that patients who received psychotherapy for depression via the Internet had outcomes that were just as good, if not better, than the same number of patients receiving conventional face-to-face therapy (53% vs 50%). In addition, 95% of those patients who received telehealth services were satisfied with their experience, versus 91% of patients who received conventional treatment. Both groups of patients in the study described their visits with their therapists as “personal.”†

“Teletherapy is an excellent option if you’re looking for a more convenient, private, and affordable way to receive behavioral therapy,” said Randy Parker, founder and chief executive officer of MDLIVE.  “Through our relationship with Walgreens, we are making it easier for consumers to get help by providing the flexibility to schedule therapy at a time that works best for them, and without the need for travel time, waiting rooms, or office visits.”

Walgreens customers can access MDLIVE medical services through the Walgreens mobile app or website.  The cost per visit for medical conditions is $49.

Breakthrough Behavioral Services can be accessed from the Walgreens website, or the Breakthrough mobile app, which is available for download on iOS and Android.  Users will need to set up a free account, and then can begin to browse therapists and schedule a video consult with the therapist of their choice.  The cost per visit is based on the therapist selected, however, Breakthrough accepts most insurance plans. ePrescription services may be available from individual subscribers listed on the Breakthrough marketplace.

“Access to providers and care is one of the biggest challenges for our mental health system today, and we’re pleased to work with MDLIVE to help meet this need as part of the Walgreens mental health platform,” said Adam Pellegrini, Walgreens divisional vice president of digital health.

MDLIVE is able to treat a wide range on non-emergency conditions, including:

Medical conditions

  • Acne
  • Allergies
  • Cold / Flu
  • Constipation
  • Cough
  • Diarrhea
  • Ear problems
  • Fever
  • Headache
  • Insect bites
  • Nausea / Vomiting
  • Pink eye
  • Rash
  • Respiratory problems
  • Sore throats
  • Urinary problems / UTI
  • Vaginitis
  • And more

Behavioral health concerns

  • Addictions
  • Bipolar disorders
  • Child and adolescent issues
  • Depression
  • Eating disorders
  • Gay/Lesbian/Bisexual/Transgender issues
  • Grief and loss
  • Life changes
  • Men’s issues
  • Panic disorders
  • Parenting issues
  • Postpartum depression
  • Relationship and marriage issues
  • Stress
  • Trauma and PTSD
  • Women’s issues
  • And more

About MDLIVE

Founded in 2009, MDLIVE is a visionary and pioneer in the digital delivery of high-quality, convenient, cost-efficient care.  The company provides consumers, health plans, health systems and self-insured employers with 24/7/365 access to board-certified doctors and pediatricians via secure online video, phone or the MDLIVE App.  Instead of the inconvenience and expense of ER or urgent care visits for non-emergency issues, registered users can receive a virtual consultation through the company’s HIPAA and PHI-compliant secure, cloud-based platform from home or on the go, and if necessary, obtain an e-prescription.  Through Breakthrough, the company’s behavioral health service, MDLIVE enables consumers to schedule video appointments with licensed therapists.  To learn more about how MDLIVE is using telehealth innovations to improve the delivery of healthcare, visit www.MDLIVE.com.

May 10, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Chiron Health Releases Telemedicine Insurance Rules Engine and Reimbursement Guarantee

Chiron Health announced that the company has released an industry-first telemedicine insurance Rules Engine and Reimbursement Guarantee. This advanced set of telemedicine billing and reimbursement tools helps physician practices overcome the most common barrier to telemedicine adoption.

Austin, TX – February 3, 2016 – Chiron Health, Inc., a leading provider of HIPAA-compliant video visit and reimbursement services, today announced that the company has released the industry’s most advanced set of telemedicine software billing and reimbursement tools.

“Video-based telemedicine is a rapidly emerging standard of care for many types of routine consultations, yet reimbursement complexity has remained the largest obstacle to broader telehealth adoption by physician practices,” said Andrew O’Hara, Founder and CEO of Chiron Health.

To combat this roadblock to telemedicine adoption, Chiron Health has released a set of tools that automate the billing and reimbursement process—removing the burden from office staff to manually check telemedicine eligibility nuances and exceptions. The Chiron Rules Engine initiates a telemedicine insurance eligibility check each time a video visit is scheduled by automatically pulling the patient’s insurance information from the clinic’s practice management system.

By checking the patient’s insurance information against a proprietary database of state telemedicine reimbursement mandates and payer-specific nuances, Chiron Health is able to make an accurate determination of the patient’s eligibility for telemedicine reimbursement. In addition, the Chiron Rules Engine gets smarter with each eligibility check performed, pushing new rules to all clients through its cloud-based technology—ultimately cutting down on frustrating denials.

“Given the effectiveness of the Chiron Rules Engine, we’re also proud to offer the Chiron Reimbursement Guarantee,” said O’Hara. “If we verify a patient’s eligibility and a claim is later denied, our team will work to resolve the issue—if we can’t get it resolved, we’ll reimburse the claim ourselves.”

Chiron Health’s advanced billing and reimbursement tools guide practices through the complexities of telemedicine reimbursement and get physicians paid faster.

About Chiron Health, Inc.
Chiron Health is the only platform designed to get physician practices fully reimbursed for secure video visits. The company’s extensive knowledge of telemedicine regulation and reimbursement allows Chiron to guide practices through the complexities of telemedicine. The result? Guaranteed reimbursement. For more information, visit www.chironhealth.com

February 3, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Chiron Health Raises $2.3 Million Seed Round and Releases iPhone and iPad App

Austin, TX – December 15, 2015 – Chiron Health, Inc., a leading provider of HIPAA-compliant video visit telemedicine technology and reimbursement services, today announced that the company has raised a $2.3 million seed round and has released an iPhone and iPad app for patients.

“The telemedicine industry has been experiencing enormous growth over the last 12 months, and video visits are quickly becoming a mainstream form of healthcare delivery,” said Andrew O’Hara, Chiron Health’s Founder & CEO. “Chiron Health has now raised over $2 million of seed capital to bring a robust set of telemedicine tools to physician practices.”

Chiron Health has taken a fundamentally different approach to telemedicine than many of the well-known players in the space. The company has been focused on the technology needs of physician practices to enable telemedicine encounters with their existing patient base. This approach is in sharp contrast to the common model of on-demand telemedicine where patients must see healthcare providers with no prior relationship.

“We believe that telemedicine should be used as a tool to strengthen the physician-patient relationship,” said O’Hara. “While on-demand telemedicine is good for keeping patients out of the emergency department, the real promise of telemedicine will be realized when patients have easy access to their own healthcare providers.”

Chiron Health’s new patient mobile app is only one piece of this puzzle. The company is also integrating its telemedicine tools with an increasing number of electronic health record systems, including athenahealth, enabling physician practices to schedule and document video visits with no staff behavior change.

About Chiron Health, Inc.

Chiron Health is the only platform designed to get physician practices fully reimbursed for secure video visits. The company’s extensive knowledge of telemedicine regulation and reimbursement allows Chiron to guide practices through the complexities of telemedicine. The result? Guaranteed reimbursement. For more information, visit www.chironhealth.com

December 15, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Chiron Health Partners with athenahealth’s ‘More Disruption Please’ Program to Bring Telemedicine to Physician Practices

Austin, TX – September 14, 2015 – Chiron Health, Inc., a leading provider of HIPAA-compliant video visit technology and reimbursement services, today announced that it has partnered with athenahealth® through athenahealth’s More Disruption Please (MDP) program. Chiron Health is now part of the athenahealth Marketplace offerings. Together, the companies will work to link athenahealth’s growing network of more than 67,000 health care providers with the capabilities of Chiron Health so they can more efficiently deliver remote follow-up care through HIPAA-compliant video conferencing.

“The healthcare industry has been talking about the promise of telemedicine for years,” said Andrew O’Hara, Chiron Health’s Founder and CEO. “This partnership now allows thousands of athenahealth clients to seamlessly integrate video visits into their existing clinical workflow. We believe this is a major step forward in outpatient telemedicine that will enable physician practices across the country to provide more convenient access to patients.”

Chiron Health is helping both physicians and mid-level providers connect with patients from home or work by using their existing devices. “From routine follow-ups like reviewing labs or adjusting medications, to minor urgent care issues, video visits are an ideal way to provide high-quality care to patients without the hassle of an office visit,” noted O’Hara. “For these lower acuity visits that don’t require a physical exam, practices are seeing significant productivity and patient satisfaction gains by offering telemedicine.”

An important companion to Chiron Health’s video visit technology, and a natural extension of athenahealth’s cloud-based billing services, the company has also introduced the Chiron Rules Engine®, an industry-first telemedicine insurance rules database that verifies the eligibility of every patient to ensure telemedicine reimbursement.

“One of the biggest barriers to the adoption of telemedicine over the last decade has been complicated regulation and reimbursement,” said O’Hara. “That’s why we’ve spent the last two years building the industry’s most robust telemedicine rules engine, and why we’re proud to offer the Chiron Reimbursement Guarantee® ― full reimbursement for video visits from private payers, or we’ll reimburse the claim ourselves.”

Chiron Health’s telemedicine offering is now available in the athenahealth Marketplace, allowing athenahealth practices to easily activate HIPAA-compliant video visits in athenaNet.

To learn more about athenahealth’s MDP program and partnership opportunities please visit www.athenahealth.com/disruption.

About Chiron Health, Inc.
Chiron Health is the only platform designed to get physician practices fully reimbursed for secure video visits. Our extensive knowledge of telemedicine regulation and reimbursement allows us to guide practices through the complexities of telemedicine. The result? Guaranteed reimbursement. For more information, visit www.chironhealth.com/athenahealth.

September 8, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Virtual Care Provider Zipnosis Secures Capital Investment from Arthur Ventures

Partnership will Help Accelerate New Market Growth for SaaS Company

Minneapolis, MN (Nov. 18, 2014) – Arthur Ventures, a venture capital firm focused on software companies in the healthcare market, has invested in the seed round for SaaS start-up, Zipnosis, a simple-to-use online diagnosis and treatment option for minor health conditions (www.zipnosis.com).

Minneapolis-based Zipnosis partners with health systems across the country to power virtual care services that are white labeled. By connecting patients and local clinicians online, Zipnosis makes mainstream medicine not only affordable, but easily accessible to anyone with a web-enabled device.

According to new research by Deloitte, 75 million “virtual” doctor visits, or 1 in 6 will occur this year alone. Revenue in the telehealth services industry is expected to increase by an annualized 30.7 percent to $320.2 million in the next five years, including revenue growth of 23.1 percent in 2014, according to a new report from market researcher IBISWorld.

“We recognize the increasing role telehealth will play in improving the country’s existing healthcare landscape,” said James Burgum, managing partner of Arthur Ventures. “Arthur Ventures invests in businesses that help solve clearly defined problems by leveraging the power of technology as a business amplifier and accelerator. We believe Zipnosis is making it easier and faster to connect for care—impacting healthcare delivery in our country by improving access and increasing clinical capacity.”

“Arthur Ventures’ investment will help accelerate our exponential, organic growth over the next two years,” said Zipnosis Co-Founder and CEO Jonathan Pearce.  “Their experience growing massively successful software companies provides Zipnosis with key strategic guidance through this exciting phase of our company.”

Through the Zipnosis platform, patients can receive prompt, high-quality care for common medical conditions such as sinus infections, female bladder infections, pink eye, or cold, cough and flu through via mobile phone, computer and tablet—all for a flat-rate $25-$35 service fee payable by a credit card or health savings card.

The company’s asynchronous model ensures adherence to evidence-based medicine, while guiding connections between clinicians and patients. The platform is incredibly efficient, leading clinicians to provide diagnosis and treatment for common ailments in less than two minutes a visit.  Additionally, the platform attracts new patients to a health system, building an incremental revenue stream for hospitals without adding additional clinical headcount.

About Zipnosis:

As one of the nation’s leading virtual care providers, Minneapolis-based Zipnosis is defining digital medicine, providing virtual care for common medical conditions from the convenience of a web-enabled device. Founded in 2008, the company is continuing to improve patient care one click at a time by making it easy for patients and providers to connect online. Whether through Zipnosis.com or its white label product offered by hospital and clinic partners around the country, users can be diagnosed, treated and triaged if necessary, to the appropriate level of care—receiving infallible care in a manner that is most convenient to them. Zipnosis’ asynchronous model ensures compliance to the evidence-based clinical guidelines by more than 70 percent for many of the conditions it treats. Find out more about Zipnosis, at www.zipnosis.com, Facebook.com/Zipnosis, and Twitter.com/Zipnosis.

About Arthur Ventures:

Founded in 2008, Arthur Ventures is a venture capital firm focused on early-stage software companies. The firm has offices in Fargo, North Dakota and Minneapolis, Minnesota.  Additional information on Arthur Ventures can be found at www.arthurventures.com.

November 18, 2014 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Xerox and HealthSpot to Expand Telehealth Access in the US

Norwalk, Conn. — November 12, 2014 In a move that expands patient access to care,Xerox (NYSE: XRX) is investing in HealthSpot Inc., a pioneer in patient- and provider-driven healthcare technology. The investment enables groundbreaking telehealth to be delivered to patients in convenient locations nationwide.

Through proprietary cloud-based telemedicine software the HealthSpot® platform allows patients to interact with nationally recognized doctors. The average visit to one of HealthSpot’s fully enclosed, 40-square foot kiosks takes 15 minutes, offering patients convenient, timely access to doctors, specialists and prescriptions.

The investment from Xerox means HealthSpot can rapidly scale deployment of its kiosks and access Xerox’s relationships across the healthcare industry. Over the next five years, HealthSpot plans to deploy kiosks to retail pharmacies, large employers, long-term care centers and emergency departments throughout the nation.

“HealthSpot is at the center of healthcare’s shift to a patient-centered model of care, and our investment in the company demonstrates Xerox’s commitment to transforming traditional healthcare into a high-value delivery system for patients, providers and payers,” said Connie Harvey, chief operating officer of Commercial Healthcare for Xerox. “By combining the HealthSpot platform with our powerful brand and more than 40 years of healthcare experience, we’re helping patients unlock affordable access to care while positioning Xerox to play a significant role in the future of healthcare.”

Xerox is also partnering with HealthSpot to combine its software platform with Xerox’sbusiness process services expertise. As the exclusive BPO provider, Xerox will deliver cloud hosting, system integration, claims eligibility and claims submissions solutions. The kiosk will use Xerox’s IT infrastructure for appointment booking, as an interface to electronic health records and for insurance coordination.

“Telehealth is recognized as a solution for access, but to become a true extension of traditional healthcare requires more than just a mobile app and a videoconference with patients. We need an integrated and secure IT offering that is scalable, and our Xerox partnership will do just that,” said Steve Cashman, HealthSpot CEO. “Xerox is a dominant leader in healthcare services today, reaching two out of every three U.S.-insured patients and working with most U.S. states. Together with providers, payers and a powerful IT foundation, we will bring patients the evolution in care that they’ve long been waiting for.”
The terms of the investment were not disclosed.

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About Xerox

Xerox is a global business services, technology and document management company helping organizations transform the way they manage their business processes and information. Headquartered in Norwalk, Conn., we have more than 140,000 Xerox employees and do business in more than 180 countries. Together, we provide business process servicesprinting equipment, hardware and software technology for managing information — from data to documents. Learn more atwww.xerox.com.

Xerox® Xerox and Design® are trademarks of Xerox in the United States and/or other countries.

About HealthSpot®HealthSpot® is healthcare, reimagined. A pioneer in connected care, HealthSpot has built a comprehensive healthcare delivery platform that combines cloud-based software with the award-winning HealthSpot station, digital medical devices and mobile applications. HealthSpot’s platform radically transforms today’s healthcare system by enabling the delivery of quality, affordable medical care through a diverse professional care network for patients in efficient, convenient locations like pharmacies, hospitals, clinics, employer and community sites, universities and the home. For more information on HealthSpot, go to www.healthspot.net.

The HealthSpot name and logo are registered marks of HealthSpot Inc. 

November 12, 2014 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

University of Virginia Health System, Swinfen Charitable Trust and Verizon Foundation Join to Accelerate and Expand Global Telemedicine Program

Enhanced Telemedicine Model Links Patients in Underserved Countries to Specialty Care Worldwide Through New Mobile and Cloud Services 

CHARLOTTESVILLE, Va. May 30, 2013 – The Verizon Foundation, Swinfen Charitable Trust and the University of Virginia Health System today announced – at the Social Innovation Summit – the expansion of an innovative telemedicine program into rural communities in India and the Philippines.  This program will utilize mobile- and cloud-based technology that will connect renowned physicians around the world to doctors in these communities to assist them with patient diagnoses and care.

The program’s expansion will extend the reach of the UK-based Swinfen Charitable Trust, which currently uses telemedicine to connect clinicians at 260 hospitals in 68 developing countries, with more than 550 medical specialists around the world, including 68 at the University of Virginia.

Verizon’s investment of more than $208,000 includes a Verizon Foundation grant and Verizon Cloud services.  Verizon’s support will enable the telemedicine program to be used on mobile devices, making it easier and faster for doctors to share mission-critical information with specialists.

For the first time, healthcare providers in resource-limited environments will be able to access the telemedicine system from mobile devices to communicate with specialists around the world.  These highly secure and reliable solutions will enable fast transfer of information; the ability to accommodate multiple, simultaneous users; GIS (geographic information systems) mapping; and other capabilities that will enhance the Swinfen Charitable Trust’s current telemedicine program.

Healthcare workers in developing countries who participate in the program will be able to send to expert medical specialists secure patient information – including medical images, X-rays and medical histories – through Verizon’s cloud-based service.

“A very large number of hospitals, clinics, doctors and medical workers in the developing world have no access to medical advice from specialists such as oncologists, neurologists or pediatric cardiologists,” said Lord Roger Swinfen, who founded the Swinfen Charitable Trust with his wife, Lady Pat Swinfen, in 1998. “Our telemedicine program is an invaluable tool for healthcare workers in the developing world who may not otherwise have anyone to consult about their patients’ specific cases.”

With the Verizon Foundation’s support, the Trust plans to expand its services to providers and healthcare systems caring for patients in:

  • ·                   A community clinic in Garhwal, Uttarakhand, India.
  • ·                   A pediatric plastic surgery outreach program in Giridih, India, led by Dr. Thomas Gampper, vice chair of plastic surgery at the University of Virginia.
  • ·                   A small burns clinic in Zambales, Philippines.

The expansion of the telemedicine program will begin in June.  Once implemented, more than 1,075 medical providers in the Swinfen network, serving thousands of patients, will have improved access to specialty consultative services.

Dr. Karen S. Rheuban, director of the UVA Health System’s Center for Telehealth and a trustee of the Swinfen Charitable Trust, said: “Telemedicine has the power to connect medical providers around the world, enabling their patients to receive the best possible treatment, regardless of where they live.  We’re looking forward to working with our partners in India and the Philippines as well as others across the Swinfen network to aid them in caring for their patients.”

The Verizon Foundation has partnered with the Swinfen Charitable Trust and the University of Virginia Health System since 2011, helping to bring their telemedicine program into seven countries.

Anthony Llompart, healthcare program director for the Verizon Foundation, said: “This collaboration leverages technology to extend the reach of expert specialty care for thousands of underserved patients around the globe.  Technology can equalize access to quality healthcare and bridge the gap for health systems with limited resources.  It is an ideal match for the focus of the Verizon Foundation.”

The Verizon Foundation is focused on using technology to solve critical social issues in the areas of energy management, education, and healthcare.   Since 2000, the Verizon Foundation has invested more than half a billion dollars to improve the communities where Verizon employees work and live. Verizon’s employees are generous with their donations and their time, having logged more than 6.8 million hours of service to make a positive difference in their communities.  For more information about Verizon’s philanthropic work, visit www.verizonfoundation.org; or for regular updates, visit the Foundation on Facebook (www.facebook.com/verizonfoundation) and Twitter (www.twitter.com/verizongiving).

About The Swinfen Charitable Trust

The Trust puts doctors and other medical workers in the developing World in touch with a team of expert medical specialists in The USA, UK and other developed countries, who offer their advice “free of charge” to enable referring doctors, etc. to give their patients the best possible treatment.  For more information visit www.swinfencharitabletrust.org.

About the University of Virginia (UVA)

The UVA Health System is an academic health system that includes a 604-bed hospital, the UVA School of Medicine, a level I trauma center, nationally recognized cancer and heart centers and primary and specialty clinics throughout Central Virginia. UVA is recognized for excellence by U.S. News & World Report, Best Doctors in America and America’s Top Doctors.  For more information visit www.uvahealth.com/about/news-room.

About Verizon

Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to consumer, business, government and wholesale customers.  Verizon Wireless operates America’s most reliable wireless network, with nearly 99 million retail connections nationwide.  Verizon also provides converged communications, information and entertainment services over America’s most advanced fiber-optic network, and delivers integrated business solutions to customers in more than 150 countries, including all of the Fortune 500.  A Dow 30 company with nearly $116 billion in 2012 revenues, Verizon employs a diverse workforce of 181,900.  For more information, visit www.verizon.com.

June 11, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.