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GE to Acquire API Healthcare

WAUKESHA, Wis. & HARTFORD, Wis.–GE (NYSE: GE) announced today it has agreed to acquire API Healthcare, a healthcare workforce management software and analytics solutions provider, headquartered in Hartford, WI. The acquisition aligns with GE’s Industrial Internet strategy to invest in strong, innovative businesses that enhance GE’s portfolio in software, data and analytics. The acquisition, subject to regulatory approval, is anticipated to close in the first quarter of 2014. Financial terms were not disclosed.

“Health care productivity is more important than ever for hospitals as more patients enter the system and operational costs continue to climb”

Improving operational efficiencies is critical for healthcare administrators today. Patients wait to be admitted and discharged. Doctors wait for test results. Staff wait for assignments. Rooms wait to be cleaned. Every hour spent waiting represents billions of dollars in costs to hospitals in aggregate each year. API Healthcare’s complementary offerings will expand GE Healthcare’s current Hospital Operations Management (HOM) portfolio, which gives hospitals real-time access to operational data.

“Labor costs represent over 50 percent of hospital operating budgets,” said Michael Swinford, President & CEO, GE Healthcare Services. “With this acquisition, GE Healthcare will be able to address a significant portion of hospital operations costs – assets, patients and labor – with a mix of software, real-time data, powerful analytics and professional services.”

API Healthcare’s solutions – staffing and scheduling, patient classification, human resources, talent management, payroll, time and attendance, business analytics, and staffing agency offerings – are used by more than 1,600 hospitals and staffing agencies in the U.S. API Healthcare has been rated by KLAS as having the top time and attendance solution for the last 10 years (2002-2012) and the top staffing and scheduling solution provider in 2012.

“Health care productivity is more important than ever for hospitals as more patients enter the system and operational costs continue to climb,” said John Dineen, President & CEO, GE Healthcare. “In addition to clinical systems, hospitals need operational management systems to drive enterprise-wide efficiencies, reduce unnecessary costs and enable improved patient care. Over the next 5-7 years, we believe sales of these systems will accelerate towards double-digit growth and GE Healthcare will lead the way.”

GE Healthcare will work with hospitals and health systems in three key areas:

  • Asset Optimization: Manage and track the utilization of assets throughout their lifecycle, helping to lower costs and improve efficiency.
  • Patient Flow Optimization: Manage and track patients and workflow from admission to discharge in real-time, lowering costs and increasing transparency.
  • Workforce Optimization: With the addition of API, enable better insight into staffing and scheduling to help ensure the right staff member is assigned the right patient at the right time.

Comprehensively managing the scheduling, flow and availability of staff, patients and assets will help hospitals realize significant productivity gains.

“This acquisition will bring API Healthcare’s complementary offerings together with one of the world’s leading healthcare companies to help customers make data-driven decisions on staffing and operations,” said J.P. Fingado, President & Chief Executive Officer, API Healthcare. “As the demands of an aging population increase and the greater challenges associated with a changing workforce take hold, operational efficiency has never been more important. We are excited to expand our capabilities and address customers’ toughest challenges together with GE.”

Once the transaction closes, the API Healthcare solutions will be part of the Predicitivity™ Industrial Internet portfolio alongside GE Healthcare’s existing HOM offerings.

About GE Healthcare

GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE (NYSE: GE) works on things that matter – great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.

For our latest news, please visit http://newsroom.gehealthcare.com.

About API Healthcare

API Healthcare (www.apihealthcare.com) is a healthcare-specific vendor focused on workforce management solutions, and also the architect of the Healthcare Workforce Information Exchange (HwIE) — a revolutionary solution that facilitates the sharing of workforce data across the entire continuum of care. Founded in 1982, API Healthcare has been rated in the Top 20 Best in KLAS Awards Report (www.KLASresearch.com) as the top time and attendance provider system for the last 10 years (2003-2012) and the top staffing and scheduling solution in 2012. API Healthcare was acquired by private equity firm, Francisco Partners, in 2008. The Company was advised by Spurrier Capital Partners, a technology-focused M&A advisory firm in New York.

January 21, 2014 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 14 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John launched two new companies: InfluentialNetworks.com and Physia.com, and is an advisor to docBeat. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and Google Plus.

Wolters Kluwer Health Outlines Challenges, Offers Solutions to Mandated EHR Infobutton Implementations in Renowned Informatics Journal

JAMIA Article is Latest Demonstration of Company’s Proactive Efforts to Resolve Industry Challenges to CDS-EHR Integration
 
Minneapolis, Minn. — April 11, 2013— Wolters Kluwer Health, a leading global provider of information for healthcare professionals and students, announced today that key challenges to the use of Infobutton technology are addressed in a Journal of the American Medical Informatics Association (JAMIA) article by Howard Strasberg, M.D., Vice President of Medical Informatics. “Terminology Challenges Implementing the HL7 Context-Aware Knowledge Retrieval (Infobutton) Standard” singles out one of many challenges confronting healthcare providers with integration and use of clinical decision support (CDS) technology in electronic health records (EHRs).
 
Co-authored by Dr. Strasberg, Guilherme Del Fiol, MD, PhD, with the Department of Biomedical Informatics at the University of Utah, and James Cimino, M.D., of the Laboratory for Informatics Development with the National Institutes of Health Clinical Center, the article provides insight into the terminology challenges associated with retrieval of Infobutton content. The strengths and weaknesses associated with two primary retrieval methods—text search terms and standardized codes—are outlined, and the authors point to a hybrid approach of both methods as potentially delivering the most optimal outcome.
“Infobutton implementation is not as simple as indexing some content with a few standardized codes and assuming that retrieval of direct matches will provide optimal results. Instead, a variety of subtleties must be considered, including handling inexact matches and different term types and ranking results,” said Dr. Strasberg. “A variety of approaches can be used such as retrieving exact or related code matches and, through query expansion, leveraging the ranking capabilities of search engines. As such, we recommend implementers determine the best approach on a case-by-case basis to achieve the best possible outcomes.”
A key take-away from the review is the need for careful consideration of the complexities associated with integration of CDS technology into EHRs. Identified as a key element to successfully achieving the aggressive quality goals laid out in federal initiatives, the widespread use of CDS technology such as order sets, evidence-based reference content, care plans, medication alerting systems and surveillance technology, is most hindered by EHR integration challenges, according to leading industry research groups like KLAS and The Advisory Board.
Specifically, the use of the HL7 Infobutton standard for retrieval of relevant patient education content is a requirement under Stage 2 Meaningful Use rules for certified EHRs. The rules also require EHRs to provide linked referential CDS, optionally using this same standard.
Many initiatives are underway such as the Health eDecisions Project and various activities of the HL7 CDS working group to design CDS standards that promote interoperability and easier integration. Industry thought leaders and experts believe that the adoption of these standards by health IT vendors will increase momentum with the deployment and use of CDS technology.
Wolters Kluwer Health has taken a proactive approach to CDS standards development, working alongside national initiatives and utilizing standard terminologies such as ICD-9-CM, ICD-10-CM, SNOMED CT, LOINC and RxNorm across its comprehensive line of CDS applications. Dr. Strasberg currently serves as co-chair of the HL7 CDS working group.
“There is little dispute in the healthcare industry that the uptake and use of CDS technology is critical to achieving short- and long-term quality and cost expectations,” said Arvind Subramanian, President and CEO, Wolters Kluwer Health, Clinical Solutions. “Wolters Kluwer Health is actively engaged in helping the industry bridge the current integration gap that exists between EHRs and CDS to improve both patient care outcomes and the health IT landscape overall.”
About Wolters Kluwer Health
Wolters Kluwer Health (Philadelphia, PA) is a leading global provider of information, business intelligence and point-of-care solutions for the healthcare industry. Serving more than 150 countries and territories worldwide, Wolters Kluwer Health’s customers include professionals, institutions and students in medicine, nursing, allied health and pharmacy. Major brands include Lippincott Williams & Wilkins, Ovid®, Medknow, UpToDate®, Medi-Span®, Facts & Comparisons®, Pharmacy OneSource®, Lexicomp® and ProVation® Medical.
Wolters Kluwer Health is part of Wolters Kluwer, a market-leading global information services company. Wolters Kluwer had 2012 annual revenues of €3.6 billion ($4.6 billion), employs approximately 19,000 people worldwide, and maintains operations in over 40 countries across Europe, North America, Asia Pacific, and Latin America.
May 29, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 14 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John launched two new companies: InfluentialNetworks.com and Physia.com, and is an advisor to docBeat. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and Google Plus.

Providers Say Agfa Healthcare Has Room for Improvement as an Imaging Partner

OREM, Utah – Wednesday, February 20, 2013 – Agfa HealthCare’s stated core belief is centered around helping imaging providers succeed, yet a majority of  U.S. clients interviewed by KLAS report gaps in reaching desired results when using Agfa as a vendor. The reasons and other details can be found in the new KLAS vendor-specific report Agfa HealthCare Study 2013: Partnering with Agfa in 2013.

Throughout 2012, KLAS published a series of reports focused on imaging solutions. These reports, as well as discussions with providers, revealed that Agfa was losing client loyalty in some areas due to weak customer relations. In order to further understand this situation, KLAS launched a performance study to specifically evaluate Agfa. With the exception of x-ray equipment and speech recognition systems, Agfa receives second-tier scores across their suite of imaging solutions. However, as provider concerns grow around Agfa as a partner, there is a clear opportunity for Agfa-and other imaging vendors-to improve in helping their clients succeed.

Even with the challenges Agfa faces, they are showing early signs of success and leadership in several aspects of enterprise imaging. One of Agfa’s strengths is scaling IMPAX PACS in large, complex provider organizations. Scalability is an attribute that is important to some providers.

“This report is aimed not just at measuring how well Agfa is currently delivering synergistic solutions to their clients,” says Matt Terry, research director at KLAS and report author, “but its purpose is to also look into user perceptions and provider confidence in moving forward with Agfa.”

Other imaging vendors mentioned in this report include Merge Healthcare, McKesson, FUJIFILM, GE Healthcare, Philips, Carestream, and Siemens. To learn more about this vendor-specific report, the strategic imaging partners in the study, and the related reports published in 2012, providers and vendors can check out the full report, Agfa HealthCare Study 2013: Partnering with Agfa in 2013. This is a vendor-specific report and is available to healthcare providers at a significant discount. To purchase, visit www.KLASresearch.com/KLASreports.

About KLAS
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and to be counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. KLAS was founded in 1996, and KLAS’ staff and advisory board members average 25 years of healthcare information technology experience. For more information, go to www.KLASresearch.com, email marketing@KLASresearch.com, or call 1-800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter @KLASresearch.

February 18, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 14 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John launched two new companies: InfluentialNetworks.com and Physia.com, and is an advisor to docBeat. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and Google Plus.

As ICD-10 Takes Main Stage, Consulting Strategies Play Leading Role

Questions about technology readiness abound while preparation for ICD-10 complexity continues to grow

Orem, Utah – February 12, 2013 – While preparation for ICD-10 intensifies, questions surrounding EMR vendor readiness and ICD-10-related technologies are surfacing. In the KLAS report, ICD-10 Perception 2012: Can Technology Relieve Readiness Issues?, the second report of a two-part series, KLAS discusses how leading providers around the country are utilizing third-party consulting firms to help them overcome these and other key ICD-10 challenges, including staff readiness, training, and technology.

The report reveals that providers rated EMR vendors Cerner, Epic, and Siemens highest in their ICD-10 preparedness, whereas Allscripts and MEDITECH rate lowest. Among the technologies providers are utilizing for the ICD-10 transition is computer-assisted coding, which the majority of the market is looking to 3M for. This report, which will be further discussed in an upcoming live webinar hosted by KLAS, explores 3M, The Advisory Board, Allscripts, Cerner, CPSI, Deloitte, Epic, HMS, McKesson, MEDITECH, Nuance, OptumInsight, Precyse, PwC, QuadraMed, and Siemens.

Part one of this series, the KLAS report entitled ICD-10 Consulting: Roadmap to a Successful Transition, was released December 3, 2012.This report discusses how providers expect to use consulting firms in their future preparation and ICD-10 transition plans. KLAS found that the vast majority (84 percent) of providers had engaged a consulting firm for ICD-10 roadmap/gap analysis. The Advisory Board tops the ranking in this category with high praise for quality roadmaps and best-practice sharing, though findings are showing that Deloitte has the largest and most complex engagements of any firm. Training was the second most frequent type of engagement, with the Precyse University offering standing out. The report also included 3M, The Advisory Board, Aspen Advisor, Cerner, Deloitte, Ernst & Young, maxIT, Precyse, PwC, and Siemens.
To learn more about these two ICD-10 reports and for more information about the February webinar, please visit www.KLASresearch.com/KLASreports. Additional ICD-10 resources in 2013 include a computer-assisted coding study and a clinical documentation improvement study, which are available to provider members.

About KLASKLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and to be counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. KLAS was founded in 1996, and their staff and advisory board members average 25 years of healthcare information technology experience. For more information, go to www.KLASresearch.com, email marketing@KLASresearch.com, or call 1-800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter @KLASresearch.

February 14, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 14 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John launched two new companies: InfluentialNetworks.com and Physia.com, and is an advisor to docBeat. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and Google Plus.

Physician Satisfaction with Best-of-Breed EDIS 59% Higher than Enterprise Systems

KLAS reports voice of the physician in new emergency department information systems report

Orem, Utah – Feb. 7, 2013 - Emergency department physicians interviewed by KLAS cite better clinical decision support, overall usability, and accuracy of documentation as the primary reasons satisfaction with best of breed is higher than with enterprise emergency department information systems (EDIS). The results can be found in a recently published report, EDIS 2013: Revealing the Physicians’ Voice.

“For years KLAS has heard physicians express passionate concerns over the impact that inefficient and inadequate emergency department systems can have on their ability to deliver patient care,” says report author Erik Bermudez.

The study compares the performance differences between EDIS offerings in facilitating ED efficiency, documentation quality, patient safety, and interoperability. Vendors included in the report are Allscripts, Cerner, Epic, MEDHOST, MEDITECH, Picis, T-System, and Wellsoft.

Although best-of-breed systems score higher overall, physicians report that enterprise systems have advantages in interoperability, the continuation of care, and communicating with other departments within the hospital.

For more detailed information on each vendor’s performance and the KLAS report EDIS 2013: Revealing the Physicians’ Voice, visit KLAS online at www.KLASresearch.com/reports. The report is available online to healthcare providers and vendors. Providers receive a significant discount off the standard retail price.

About KLAS
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and to be counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. KLAS was founded in 1996, and their staff and advisory board average 25 years of healthcare information technology experience. Follow KLAS on Twitter at www.twitter.com/KLASresearch.

February 11, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 14 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John launched two new companies: InfluentialNetworks.com and Physia.com, and is an advisor to docBeat. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and Google Plus.

Rex Hospital Selects Merge Hemo to Image-Enable Enterprise EHR

Integrated Solution Delivers Real-Time Documentation for the Cardiac Cath Lab

CHICAGO, Jan. 21, 2013 (GLOBE NEWSWIRE) — Merge Healthcare Incorporated (Nasdaq:MRGE), a leading provider of clinical systems and innovations that seek to transform healthcare, today announced that Rex Hospital, a member of UNC Health Care, has implemented Merge Hemo™ to automate their cath lab processes into their electronic patient record.

“Our cardiovascular volume has been growing by 20% annually for the past few years and we expect that growth to continue into the future,” explained Diana Massa, Director, Heart and Vascular Services, Rex Hospital. “With plans for future expansion, we were looking for a best-of-breed solution that will help us standardize processes across seven heart, vascular and interventional radiology labs. With the help of the Merge Hemo system and consulting from Merge experts, we will significantly improve the workflow and efficiency throughout the department so we can deliver the best possible service to our patients.”

“As we evaluated the options, we selected Merge Hemo because of the workflow efficiencies it offered,” added Tom Hasley, Director of Clinical Systems for Heart and Vascular, Rex Hospital. “The ease of use, simplified touch-screen interface and ability to reduce manual entry of data will allow us to deliver the best possible care in the most efficient fashion. This will benefit our technologists, nurses, physicians, the department as a whole, and most importantly, our patients.”

Currently running in over 500 cardiac cath labs in some of the country’s largest health systems, Merge Hemo captures real-time data and documents procedural events to enable efficient workflow. “We are extremely proud that Merge Hemo has maintained its number one status as the category leader in cardiology hemodynamics with KLAS for two years running,” said Jeff Surges, CEO of Merge Healthcare. “We have worked diligently to ensure Merge Hemo provides seamless EHR integration, enhances workflow and reporting and provides quality patient care.”

The Merge Cardiology suite also includes Merge Cardio™, an enterprise-level image and information system that provides a single point of entry to the patient’s complete cardio record spanning all cardiac modalities.

For more than 20 years, Merge Cardiology Solutions have been developed through a partnership with cardiologists and clinical staff, providing systems and tools with workflow and reporting that physicians are familiar with and comfortable using. This makes adoption of these systems successful so hospitals, labs and patients can benefit from the efficiencies and cost savings that come from best-of-breed information and imaging solutions.

About Merge

Merge is a leading provider of clinical systems and innovations that seek to transform healthcare.  Merge’s enterprise and cloud-based solutions for image intensive specialties provide access to any image, anywhere, any time. Merge also provides health stations, clinical trials software and other health data and analytics solutions that engage consumers in their personal health. With solutions that are used by providers and consumers and include more than 20 years of innovation, Merge is helping to reduce costs and improve the quality of healthcare worldwide. For more information, visit merge.com.

The Merge Healthcare logo is available at http://www.globenewswire.com/newsroom/prs/?pkgid=10757

Cautionary Notice Regarding Forward-Looking Statements

The matters discussed in this news release may include forward-looking statements, which could involve a number of risks and uncertainties. When used in this press release, the words “will,” “believes,” “intends,” “anticipates,” “expects” and similar expressions are intended to identify forward-looking statements. Actual results could differ materially from those expressed in, or implied by, such forward-looking statements. Except as expressly required by the federal securities laws, the Company undertakes no obligation to update such factors or to publicly announce the results of any of the forward-looking statements.

February 6, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 14 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John launched two new companies: InfluentialNetworks.com and Physia.com, and is an advisor to docBeat. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and Google Plus.

Healthcare Leaders Join KLAS Advisory Board

Top healthcare executives to help KLAS drive improvements to the industry

OREM, Utah – January 14, 2013 – Three industry-recognized healthcare leaders join KLAS to help provide strategic guidance as members of the company’s Advisory Board.

KLAS announced today that the new board members are

  • John Halamka, Chief Information Officer for Beth Israel Deaconess Medical Center in Boston, Massachusetts
  • Wright Lassiter, Chief Executive Officer for Alameda Medical Center in San Leandro, California
  • Denni McColm, Chief Information Officer for Citizens Memorial Hospital in Bolivar, Missouri

“All three individuals possess a wealth of industry insight and want to help make a difference,” said KLAS President Adam Gale. “We’re extremely excited that they have chosen to join KLAS and engage in the work of improving the world’s healthcare by providing transparency to every major healthcare technology and services decision.”

The three healthcare executives will join nine others currently serving three-year terms on the KLAS Advisory Board.

To see a listing of current KLAS Advisory Board members, visit www.KLASresearch.com/About/AdvisoryBoard.aspx.

About KLAS
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and to be counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. KLAS was founded in 1996, and their staff and advisory board average 25 years of healthcare information technology experience. Follow KLAS on Twitter at www.twitter.com/KLASresearch.

February 5, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 14 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John launched two new companies: InfluentialNetworks.com and Physia.com, and is an advisor to docBeat. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and Google Plus.

Providers Rethink Health Information Management Strategy in Face of Brewing ICD-10 Storm

Regulatory requirements and ICD-10 changes challenge current go-forward strategies     

Orem, Utah – January 8, 2013 - Providers tell KLAS they are reassessing their go-forward health information management (HIM) strategies accompanying ICD-10 to address new challenges around organizational consolidation or expansion, EMRs, and other HIM technology implementations. This and other insights can be found in a new KLAS report entitled HIM Services 2012: Helping to Weather the Storm.

“The monumental shift to ICD-10 has providers worried about keeping up with regulatory requirements, obtaining and retaining the right staff, and handling the fluctuation in volumes and productivity that they predict will occur,” said Graham Triggs, research director. “As volumes increase with 10,000 baby boomers turning 65 every day for the next 18 years, the need for adequate, qualified, and trained staff becomes clear.”

Biggest HIM Department Challenge

To address these staffing and other HIM challenges, some providers are looking to third-party assistance to outsource transcription (MTSO), coding, scanning, or release of information. Providers looking to alleviate ICD-10 coding concerns are also considering computer-assisted coding (CAC) and clinical documentation improvement technology, which are also discussed in depth in this report.

A major focus of this report is a detailed discussion of the turnaround times, report quality, account management, and administrative tools of MTSO firms. Providers have also identified clear distinctions as they examine what firms offer in expertise and tools and their track records of client satisfaction.

Precyse and TransTech top the satisfaction rankings, but more comprehensive offerings by larger firms Nuance and M*Modal continue to dominate market share. Among reasons discussed in the report for Precyse’s and TransTech’s scores are their unique HIM offerings. Precyse offers clients transcription and coding services, a CAC product, and the ability to fully outsource the HIM department. TransTech is onshore only but still delivers consistent report quality and fast turnaround times as well as offering a unique service for radiologists. The key reasons behind Nuance’s and M*Modal’s offerings and market share dominance are discussed at length as well.

Other fully rated MTSO firms include Accentus, Acusis, Nuance (Transcend), and Superior Global. Early data and component firms include Amphion, FutureNet, Keystrokes, MedScribe, M*Modal, NEMT, PJ&A, StenTel, and Transdyne. Findings about Alpha Systems for scanning services and about Healthport and MRO Corp for release of information are also discussed.

To learn more about HIM Services 2012: Helping to Weather the Storm, please visit www.KLASresearch.com/KLASreports.

About KLAS
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and to be counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. KLAS was founded in 1996, and their staff and advisory board members average 25 years of healthcare information technology experience. For more information, go to www.KLASresearch.com, emailmarketing@KLASresearch.com, or call 1-800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter @KLASresearch.

January 31, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 14 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John launched two new companies: InfluentialNetworks.com and Physia.com, and is an advisor to docBeat. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and Google Plus.

Merge’s Hemodynamic System Ranked Number 1 Category Leader in KLAS for Second Straight Year

“2012 Best in KLAS Awards: Software & Services” Report States 94% of Merge Hemo Clients Would Purchase System Again
CHICAGO, Dec. 20, 2012 (GLOBE NEWSWIRE) – Merge Healthcare Incorporated (Nasdaq:MRGE), a leading provider of clinical systems and innovations that seek to transform healthcare, today announced that Merge Hemo™ has been named the “Category Leader” in the “2012 Best in KLAS Awards: Software & Services” report for Cardiology Hemodynamics rankings for the second consecutive year.

Currently running in over 500 cardiac cath labs in some of the country’s largest health systems, Merge Hemo captures real-time data and documents procedural events to enable efficient workflow. “We are extremely proud that Merge Hemo has maintained its number one status with KLAS for two years running,” said Jeff Surges, CEO of Merge Healthcare. “We have worked diligently to ensure Merge Hemo provides seamless EHR integration, enhances workflow and reporting and provides quality patient care. We are pleased to be recognized for our innovative solution, and for our customers to rank us number one is a significant accomplishment.”

Merge Hemo provides physicians and staff the ability to capture information through a simple touch-screen user interface at the point of care, leading to enhanced reporting and care. Because the data captured on Merge Hemo can be easily integrated with EHRs, cath lab information is cohesively incorporated into the overall electronic patient chart, leading to a more complete record.

KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and be counted. Working with thousands of healthcare executives and clinicians KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends and statistical overview about the healthcare industry. The research directly represents the provider voice and acts as a catalyst for improving vendor performance.

About Merge

Merge is a leading provider of clinical systems and innovations that seek to transform healthcare. Merge’s enterprise and cloud-based solutions for image intensive specialties provide access to any image, anywhere, any time. Merge also provides health stations, clinical trials software and other health data and analytics solutions that engage consumers in their personal health. With solutions that are used by providers and consumers and include more than 20 years of innovation, Merge is helping to reduce costs and improve the quality of healthcare worldwide. For more information, visit merge.com.

January 28, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 14 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John launched two new companies: InfluentialNetworks.com and Physia.com, and is an advisor to docBeat. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and Google Plus.

KLAS Ranks GetWellNetwork #1 for Third Consecutive Year in Interactive Patient Systems Category

GetWellNetwork extends leadership position in helping health care providers drive patient engagement and improved performance

BETHESDA, Md., December 19, 2012 – GetWellNetwork® Inc., the leader in Interactive Patient Care™ (IPC) solutions, today announced that it has been named the category leader for Interactive Patient Systems (IPS) for the third consecutive year by KLAS®. Published in December, the 2012 Best in KLAS Awards: Software & Services report celebrates vendors that received the highest customer satisfaction scores for software and professional services, and serves as a guide to enable health care providers make informed technology decisions.

“Providers recognize the critical role that vendors play in improving health care delivery,” says Adam Gale, KLAS president. “Thus, a growing number of providers are weighing in on vendor performance. It speaks volumes that providers want to be heard and be counted. And vendors are listening.”

GetWellNetwork’s innovative technology and services are helping leading health care providers advance their patient engagement initiatives across the care continuum through patient education and activation. GetWellNetwork’s patient engagement platform enables hospitals to implement and extend the IPC delivery model using mobile devices, computers and televisions to improve performance and outcomes. In addition, the solution extends the value of existing IT systems by integrating with electronic medical records and patient portal systems.

“We are excited and energized by the continued commitment and support of our growing client community that has put us on top of the Interactive Patient Systems category for the third consecutive year,” said Michael O’Neil, founder and chief executive officer of GetWellNetwork, Inc. “As the reality of Meaningful Use and the Affordable Care Act sinks in, patient engagement has become a strategic imperative for health care providers. After twelve years of focusing exclusively on IPC, our model is evidence-based and it works. Through our technology, tools and change management process, our provider partners are consistently experiencing performance improvement in service and quality.”

With patient engagement as a central component of recent regulatory and reimbursement changes, IPS solutions are being adopted at their fastest rate since their introduction more than 10 years ago. Today, GetWellNetwork’s annual patient interactions number more than five million, and the company remains the only provider to deliver Patient Pathways® that drive higher levels of patient engagement at the point-of-care.

GetWellNetwork works beside some of the foremost providers of health care in U.S., including:

·         Large IDNs like Adventist Health System, Ascension Health, Catholic Health Initiatives, Kaiser Permanente and Trinity Health

  • Military medical centers in the U.S. Department of Defense, Military Health System and U.S. Department of Veterans Affairs
  • Academic medical centers, such as the University of Chicago Hospitals and Health System, Stanford School of Medicine, Thomas Jefferson University Hospital and the Medical University of South Carolina
  • Independent hospitals such as Children’s Hospital Los Angeles and Nationwide Children’s Hospital

GetWellNetwork is also running in more than 30 of the top children’s hospitals in the U.S. and in four Malcolm Baldrige National Quality Award winners –Sharp Healthcare, Poudre Valley Hospital, Saint Luke’s East-Lee’s Summit and Henry Ford Health System.

Working together with executives from more than 4,500 hospitals and 3,000 doctor offices and clinics, KLAS delivers timely and impartial reports, trends and statistics that provide a solid overview of vendor performance in the industry. KLAS measures the performance of software, professional services and medical equipment vendors.

For a full copy of the most recent KLAS report, please visit: http://www.KLASresearch.com/klasreports/all/?productid=771&PR_GWN

About GetWellNetwork

GetWellNetwork, Inc.® provides patient engagement solutions that help health care providers engage, educate and empower patients along the care continuum.  Our patient-centered platform, delivered across multiple technology platforms including mobile devices, computers and televisions, enables providers to implement a revolutionary care delivery model called Interactive Patient Care™ to improve performance and patient outcomes.  The company further extends the value of existing IT investments by integrating seamlessly with electronic medical record and patient portal applications.

December 19, 2012 I Written By