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National eHealth Collaborative’s HIE Learning Network Makes Significant Progress in Finding Solutions to Some of the Toughest Issues Faced By Industry Today

Workgroups recommend a formula for HIE sustainability, a framework for measuring interoperability, bundles of high value/low cost HIE services and critical success factors for supporting new payment and delivery models

Washington, DC (November 28, 2012) – The National eHealth Collaborative (NeHC) Health Information Exchange (HIE) Learning Network today presented a groundbreaking set of suggested solutions for some of the most challenging HIE issues at the inaugural Technology Crossroads Conference.  These recommendations are the culmination of five months of work by a group of over 450 stakeholders.

“Health information exchange can improve healthcare quality and help to contain costs – something our health system is under enormous pressure to achieve.  Progress is being made to bring successful widespread HIE and all of its benefits to providers and patients nationwide, but challenges remain.  The NeHC HIE Learning Network has worked collaboratively to tackle tough issues and develop solutions that we hope will continue to advance HIE,” said NeHC CEO Kate Berry.

Created as a result of feedback from contributors to NeHC’s HIE Roadmap: The Landscape and a Path Forward, the NeHC HIE Learning Network launched in July 2012 by convening four workgroups: addressing variations in interoperability standards, phasing and prioritizing implementation of HIE services, HIE functions to support new payment and delivery models, and business models for sustainability.  An expert team of co-chairs led each of the workgroups, with overall strategic direction provided by an extraordinary group of national and regional health IT thought leaders.

“It has been eye-opening to serve on the NeHC HIE Learning Network Leadership Council and to see the dialogue and workgroups progress,” said Laura Adams, CEO, Rhode Island Quality Institute and member of the NeHC HIE Learning Network Leadership Council.  “HIE is an important function to enable improvements in healthcare outcomes and this work will help us continue to make progress in the right direction.”

The Business Models for Financial Sustainability workgroup conducted an in-depth study of the financial performance of HIE initiatives to identify and recommend strategies that can lead to financial sustainability.  The workgroup gathered detailed financial information from HIE initiatives serving 38 million people, produced an income statement representing the current financial position of the HIE community and compared a group of HIE initiatives that are currently profitable to those that are currently unprofitable.  The average profitable HIE realized a higher revenue from operations per capita due to a more aggressive pricing strategy, greater market share/penetration, and higher investment in product development.  The workgroup was able to define the magnitude of the “sustainability gap” and develop recommendations for how to address it.

“We read and hear frequently that HIEs lack a sustainable business model and are failing.  The Sustainability workgroup collected and analyzed HIE financial information and can state with confidence that it is premature to conclude that health information exchange is ultimately doomed.  Based on this groundbreaking work, we know the level of revenue and investment at which HIE sustainability should be achievable.  Further, it is clear that some HIEs are progressing toward sustainability,” said Jeff Rose, Venture Partner, ICG Group, Inc. and Co-Chair, NeHC HIE Learning Network workgroup on Business Models for Financial Sustainability.

Achieving interoperability between inter-related software systems in a way that does not require steep technical interface costs is also a major challenge.  The NeHC HIE Learning Network workgroup on Addressing Variations in Implementation of Interoperability Standards reviewed current interoperability efforts, identified gaps, and recommends that the industry come together to develop consensus on a method for defining and measuring interoperability.  The key conclusion was that doing so would ultimately lead to better coordinated efforts and accelerated progress in reaching the ideal state of interoperability.

“With the increased focus on HIE in Meaningful Use Stage 2 and potentially more in Stage 3, and an ever-increasing need to ‘do more with less,’ it is time to determine whether the standards and tools we have developed thus far are actually meeting interoperability objectives.  There is much work being done in this area, but as an industry, we have yet to measure progress.  If we do not start to measure, how will we know that we are truly moving forward in making a difference for our patients and providers?” said Richard Wang, Director, Product Marketing, RelayHealth and Co-Chair, NeHC HIE Learning Network workgroup on Addressing Variations in Implementation of Interoperability Standards.

The NeHC HIE Learning Network workgroup on Best Practices for Prioritizing and Phasing Implementation of HIE Services worked to identify options for how HIEs should prioritize and phase implementation of technology infrastructure and exchange services.  The workgroup recommends that HIE organizations first clearly understand the needs of their community and consider whether a comprehensive set of HIE services is required.  In communities that need a full set of HIE services, the workgroup recommends implementing a series of high value bundles of services built on the lightest possible technology infrastructure.  In communities that may not need comprehensive services, the workgroup recommends possible niche strategies that fulfill a specific need, such as offering HIE services to support meaningful use, respond to a specific government or market requirement such as Social Security disability determinations or Veterans Administration benefits determinations, or support transitions of care.

“Depending on the needs of community stakeholders, HIE initiatives can do a lot or a little.  But regardless of the strategy that best serves the community, offering high value, low cost services is critical to success.  The recommendations of the workgroup on Prioritizing and Phasing Implementation of HIE Services are on point with WHIE’s philosophy to start simple, demonstrate value and then move forward,” said Kim Pemble, Executive Director, Wisconsin HIE (WHIE) and Co-Chair, NeHC HIE Learning Network workgroup on Best Practices for Prioritizing and Phasing Implementation of HIE Services.

Economic pressures, health reform, and a healthcare system that is transitioning from “pay for volume” to “pay for value” are driving the establishment of new payment and delivery models and HIE will be a critical foundation of these new models.  The NeHC HIE Learning Network workgroup on HIE Functions to Support New Payment and Delivery Models recommends that in addition to providing basic, but critical, care coordination services (e.g. results delivery, continuity of care summaries, immunization reporting), HIEs should be prepared to provide analytic tools, including business intelligence and comparative analytics, and to develop the infrastructure necessary to perform quality reporting and referral processing.  The workgroup has also outlined a set of characteristics and actions that are necessary for HIEs seeking to support new models.  Some of these characteristics include a focus on providing timely, usable and valuable data that can drive decision making and behavior change; open, transparent and trustworthy governance that encourages competitors to share data; services that are patient-centered and easy for providers; and serving as a collaborator to bring together broad stakeholder groups involved in exchanging both clinical and non-clinical data to support whole patient care.

“HIE is a critical component to transform healthcare.  New payment and delivery models are still evolving, as is the role of HIEs in supporting them.  That said, the New Models workgroup believes HIEs can be an important enabler of healthcare transformation,” said Jeri Kirschner, Federal Health Liaison, Orion Health and Co-Chair, NeHC HIE Learning Network workgroup on HIE Functions to Support New Payment and Delivery Models.

In addition to the presentation of findings and recommendations at the HIE Learning Network symposium at the Technology Crossroads Conference, each NeHC HIE Learning Network workgroup has prepared a detailed whitepaper documenting their work, including the process, landscape, survey analysis, conclusions, recommendations and case study examples that bring the recommendations to life.  These whitepapers will be released in conjunction with a deep dive webinar on the findings of the workgroups during the week of December 3, 2012.  Additional information on this webinar will be available soon.

Specific information on each workgroup’s project scope, work plan, leadership and stakeholder participation is available on the NeHC website at http://www.nationalehealth.org/hie-learning-network/#workgroups.

About National eHealth Collaborative

National eHealth Collaborative (NeHC) is a public-private partnership that accelerates secure and meaningful use of health IT through education and stakeholder engagement to advance health and transform healthcare.  Through its NeHC University online education program, its Consumer Consortium on eHealth patient engagement initiative, and its ongoing study of critical success factors for health information exchange through the HIE Learning Network, NeHC works to educate, connect and encourage healthcare stakeholders in efforts to promote the successful deployment of health IT and health information exchange nationwide.

NeHC is a cooperative agreement partner with the Office of the National Coordinator for Health IT (ONC).

About the NeHC HIE Learning Network

The NeHC Health Information Exchange (HIE) Learning Network is a group convened by National eHealth Collaborative (NeHC) to collaboratively develop and recommend solutions for some of the biggest challenges faced by those implementing electronic health information exchange.  Born out of feedback from expert contributors to NeHC’s HIE Roadmap: The Landscape and a Path Forward (released in April 2012), NeHC kicked off the HIE Learning Network in July 2012.

December 20, 2012 I Written By

National eHealth Collaborative Surveys HIE Learning Network on Consumer Engagement Strategies

Consumer Engagement is a Priority, Progress is Being Made, Challenges Remain

Washington, DC (July 24, 2012)National eHealth Collaborative (NeHC) today widely released the results of its recent Consumer Engagement with Health Information Technology (IT) Survey.  The Survey was distributed to the 450 members of NeHC’s Health Information Exchange (HIE) Learning Network in advance of NeHC’s Consumer Consortium on eHealth Engagement Summit on July 16, 2012, during which highlights of the results were shared.  The survey was designed to build an understanding of consumer engagement strategies currently underway and planned for the future.  The NeHC survey inquired about how organizations define consumer engagement, how they are using health IT to engage consumers and what challenges have been encountered.  With a 21% response rate, the results of NeHC’s survey reveal interesting and encouraging findings.

“Effectively leveraging health IT to engage with patients and consumers will lead to better healthcare outcomes,” said NeHC CEO Kate Berry.  “Our survey shows that a majority of organizations believe in the strategic importance of consumer engagement yet their strategies are understandably nascent.  NeHC’s Consumer Consortium on eHealth and HIE Learning Network can serve as forums for sharing consumer engagement lessons learned to help accelerate progress.”

NeHC’s survey showed that 53% of respondents ranked consumer engagement as high or very high in their organization’s priorities; only 3% ranked consumer engagement as very low in priority.  Yet 33% indicate that their strategies for consumer engagement with health IT are not clearly defined at all and 59% say their strategies for consumer engagement are beginning to evolve toward clarity.  Only 8% consider their strategies to be very clearly defined.

Respondents identified their primary goals for consumer engagement with health IT as follows:

·         Improve health outcomes – 68%

·         Deliver information to patients – 66%

·         Enable consumers to take more responsibility for their health – 59%

·         Reduce healthcare costs – 59%

·         Improve consumers’ experience in interacting with our organization – 57%

According to NeHC’s survey, there are many definitions for consumer engagement with health IT.  Based on a list of options, a majority of respondents indicated that their definition included:

·         Patient uses electronic educational material or online resources to learn about better health or their own health conditions – 74%

·         Patient refills prescriptions or accesses lab results or other personal health data online – 72%

·         Patient engages with provider through electronic means (e.g. telemedicine) – 71%

·         Patient understands how their health records are stored securely, how they will be used and shared – 69%

·         Patient enables friend or family member to review medical records electronically when appropriate – 64%

·         Patient manages own health through the use of electronic home monitoring devices, health-related smart phone apps or online tools – 63%

·         Patient uses IT tools and resources to manage his or her medical record – 62%

·         Patient downloads his or her medical record and other health data to a personal health record or to a personal electronic storage device – 62%

·         Provider emails or texts reminders to patients – 60%

·         Patient makes medical appointments online – 60%

·         Patient emails provider with questions – 58%

Respondents to the NeHC consumer engagement with health IT survey indicate they are using the following approaches:

·         Deliver information electronically to patients – 53%

·         Offer patient portal – 47%

·         Provide marketing or educational materials electronically – 43%

·         Offer personal health record – 31%

·         Offer remote monitoring to enable patient information to be transmitted to provider via electronic network – 21%

·         Include patients on Board of Directors and in other leadership roles – 16%

A panel discussion during the July 16 Consumer Consortium on eHealth Engagement Summit discussed these and other approaches in detail.

The NeHC survey uncovered additional information on how organizations plan to measure the success of their strategies for consumer engagement with health IT as well as the challenges they are facing.  The complete survey results can be found at www.nationalehealth.org/consumer-engagement-health-information-technology-survey.

NeHC’s role as health IT thought leader and convener of both the Consumer Consortium on eHealth and the HIE Learning Network provides a unique opportunity for all interested stakeholders to collaboratively explore how health IT and HIE  can help better inform patients and motivate them to become more engaged in their health and healthcare.  NeHC will bring together its Consumer Consortium on eHealth and HIE Learning Network as well as others who are interested for a roundtable discussion in the coming weeks to probe more deeply into these issues and their potential implications.

About National eHealth Collaborative

National eHealth Collaborative (NeHC) is a public-private partnership focused on accelerating progress toward widespread, secure and interoperable nationwide health information exchange to improve health and healthcare. NeHC’s neutrality and diverse multi-stakeholder participation provides a unique platform for collaboration. NeHC educates, connects, and encourages healthcare stakeholders to advance health information technology and health information exchange nationwide through its NeHC University web-based education program, its Consumer Consortium on eHealth, and its HIE Learning Network.

National eHealth Collaborative is a cooperative agreement partner of the Office of the National Coordinator for Health IT within the U.S. Department of Health and Human Services.

August 5, 2012 I Written By