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LEICA BIOSYSTEMS AND DELL ENABLE ACCESS TO PATHOLOGY IMAGES BETWEEN CHINA AND THE U.S

Vista, CA (March 6, 2013) Leica Biosystems, which through its acquisition of Aperio became the leading provider of digital pathology systems, announced today that Chinese physicians have access to U.S. healthcare organizations for real-time, expert review of pathology cases through the first scalable, secure medical cloud network through its strategic collaboration with Dell Healthcare and Life Sciences.

The U.S. institutions providing pathology services include: The Johns Hopkins Hospital, Cleveland Clinic, Hospital of the University of Pennsylvania, Dianon/Lab Corp. and ProPath. According to Krista Crews, executive director of ProPath, “Through the use of amazingly innovative technologies, pathology services can be provided efficiently and rapidly to support the needs in China.”

“We are pleased to now have access to additional pathology resources,” said Hongbo Li, M.D., a GI pathologist and co-founder of Sinopath Diagnostics. Located in the Beijing International Medical Center, Sinopath Diagnostics provides services for routine anatomic pathology diagnoses, pathology consultation, tele-IHC, companion diagnostics and genetic testing. “By improving communication among our colleagues, we can enhance the quality of care we provide for our patients,” said Li.

“Demand for pathology services in China is growing rapidly and we need easier access to experts both inside and outside of China to keep up with the demand,” said Shiang Huang, M.D., founder and CEO of Kindstar Globalgene Technology. Kindstar provides laboratory services to over 3,300 Chinese hospitals for advanced diagnostics in oncology and other medical specialties.

“Connecting China and the U.S. through our collaboration with Dell begins to meet our goal to address the regional and global imbalances of pathology expertise available for patient care by enabling access to pathologists, regardless of location,” said Matthias Weber, M.D., president of Leica Biosystems.

The cloud-based solution, powered by Dell’s Unified Clinical Archive, is a global, secure and scalable IT platform. This provides the foundation of best practices to optimize access to large pathology images so physicians can quickly and easily review and collaborate to expedite patient results and treatment decisions.

“Dell is excited to work with Leica Biosystems on this initiative and to facilitate the sharing of whole slide pathology images via the cloud,” said August Calhoun, Ph.D., vice president and general manager of Dell Healthcare and Life Sciences. “This is a prime example of how a hybrid cloud solution with application-neutral data management capabilities can break down traditional information silos and allow healthcare organizations to securely manage, store and share data to advance patient care even across great distances.”

About Leica Biosystems

Leica Biosystems is a global leader in laboratory workflow solutions for anatomic pathology, striving to advance cancer diagnostics to improve patients’ lives. Leica Biosystems provides a comprehensive product range for each step in the pathology process, from sample preparation and staining to imaging and reporting. Recognizing there is a shortage of Pathology expertise worldwide, as well as increasing sub specialization, Leica Biosystems expanded its capability in pathology imaging with Aperio ePathology Solutions enabling greater access for Pathologists through market leading whole slide scanners, NETWORK solutions that enables remote, real-time viewing and easy distribution of images for collaboration, and PRECISION solutions that provide pathologists with easy-to-use quantitative image analysis to improve clinical and research productivity, reproducibility, and consistency. Leica Biosystems is represented in over 100 countries. It has manufacturing facilities in 7 countries, sales and service organizations in 19 countries, and an international network of dealers. Further information can be found at www.leicabiosystems.com.

 

March 6, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 14 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John launched two new companies: InfluentialNetworks.com and Physia.com, and is an advisor to docBeat. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and Google Plus.

Dell Works With Red Hat, Intel and VMware To Launch Center of Excellence for Hospitals Using Epic EHR Software

New Linux-based deployment option designed to provide more flexibility, while delivering operational efficiency for EHR customers

·         Open platform sets stage for improved interoperability through industry standards

NEW ORLEANS, March 4, 2013 – Dell has joined forces with Red Hat, Intel and VMware to open a dedicated center where hospitals can test and deploy a new option for running Epic Systems’ electronic health records (EHR) software on Red Hat Enterprise Linux. The DRIVE (Dell, Red Hat, Intel and VMware for Epic) Center of Excellence is located near the EHR vendor’s Verona, Wis., headquarters.

 

Last year, Epic added Red Hat Enterprise Linux to its list of target platforms. Until then, the software exclusively ran on AIX and other UNIX servers. With the potential lower total cost of ownership of running the software on Dell Intel x86 servers, this combination could be a cost-effective option for hospitals.

At the DRIVE Center of Excellence, hospitals can test their applications on a variety of Dell server and storage options, test configurations for end-user computing, perform cross-functional testing of other optimized solutions such as help desk services and disaster recovery, and interact with all the primary third parties involved in a Linux deployment.

A legacy of expertise

Dell and the other companies in this effort each have a strong history in supporting open standards and migrating customers from complex proprietary environments. In addition to hardware, Dell provides a full range of professional services and support for every stage of EHR deployment backed by technical and clinical experts with deep expertise in working with a variety of EHR vendors.

VMware vSphere® is the leading KLAS-rated x86 virtualization platform in healthcare. vSphere provides hospitals with an industry proven virtualization platform for delivering powerful solutions from the point of care to the hospital’s datacenter.

Red Hat will provide hospitals with the premium support services they need to meet the 24×7 demands placed on an EHR system. As the world’s leading open source platform for enterprises, Red Hat Enterprise Linux offers healthcare customers a standards-based, cost-effective yet highly flexible and powerful solution.

St. Joseph’s Hospital Health Center

More small- to mid-size hospitals are using Linux to run key applications as they see the benefits of using open source versus proprietary platforms, including cost savings and improved interoperability.

St. Joseph’s Hospital Health Center, a 431-bed hospital and health system in Syracuse, N.Y., turned to the DRIVE team for help in implementing Epic on Linux as part of a 16-month conversion of the hospital’s EHR system. Working closely with both the hospital and Epic, the companies are making the best use of St. Joseph’s current infrastructure and resources to build a test and training environment as well as preparing to deploy the full production system. In addition to training and planning assistance, the DRIVE team will provide ongoing support to fine-tune the system for optimal performance.

“Using VMware and Red Hat Enterprise Linux to run Epic’s database on Dell’s x86 servers will not only significantly reduce hardware costs, but also will simplify our environment and allow our IT staff to focus on delivering the best user experience for our clinicians,” said Chris Snow, manager of IT systems engineering for St. Joseph Hospital Health Center. “We are confident that Dell and its partners have the deep experience required for this type of complex implementation.”

 

March 4, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 14 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John launched two new companies: InfluentialNetworks.com and Physia.com, and is an advisor to docBeat. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and Google Plus.

Dell Latitude 10 Enhanced Security Tablet Meets the Security, Manageability and Reliability Needs of Government Agencies, Financial Institutions and Healthcare Organizations

  • Dell Latitude 10 with enhanced security sets the standard for business-friendly tablets with more industry-leading security features than any other device
  • A third-party study finds Latitude 10 tablets are up to 17 times faster and 94 percent less expensive to deploy than iPads in large scale enterprise implementations [1]

ROUND ROCK, Texas, Feb. 25, 2013 Dell today introduced the Latitude 10 enhanced security configuration, a business-ready tablet designed to address the costly and time consuming management and security challenges faced by organizations deploying tablets. The Dell Latitude 10 is ideal for highly regulated industries such as government agencies, financial institutions and healthcare organizations and builds upon Dell’s heritage of delivering trusted business PCs with industry-leading manageability, security and reliability.

Study Reveals Multiple IT Challenges of Deploying Tablets in Enterprise Settings
A recent Dell and Intel-commissioned Harris Interactive online survey [2] of 204 U.S. healthcare IT decision makers highlights the tablet management challenges faced by organizations today. The results show that tablets are increasingly becoming a standard IT device (51 percent of the healthcare organizations surveyed have deployed them). However, other studies show tablets can cost significantly more time and money to manage than other standard Windows-based devices such as laptops and desktops. According to the results of the Harris survey:

  • On average, those institutions managing tablets spend an estimated $2,235.20 configuring these devices to work within their organizations. These costs are often several times more than the actual expense of acquiring the device.
  • Fifty-one percent of tablet using institutions report that the devices required additional software or tools beyond what is used to manage laptops and desktops.
  • Forty-two percent of IT decision makers in tablet using organizations spent between 10 and 29 minutes per tablet to achieve the same level of security inherent in Trusted Platform Module (TPM) chips.
  • Forty-four percent of those in tablet using organizations reported that there are applications that are currently used in their organization on desktop and laptop computers that cannot currently be accessed on tablets.

These results demonstrate that the introduction of tablets into enterprise environments has created a more expensive and difficult management process for IT managers in multiple industries. The Dell Latitude 10 was designed to overcome these challenges by combining a great user experience with ease of management and deployment by IT. The Latitude 10 fits easily and securely into existing IT environments to help improve IT efficiency and decrease total cost-of-ownership. Because it is managed like any standard Windows-based laptop, the Latitude 10 is significantly easier to deploy and manage than the Apple iPad in large scale enterprise implementations. According to third-party testing performed by Principled Technologies [1], when compared to the iPad the Latitude 10 tablet is:

  • Up to 17 times faster and 94 percent less expensive to deploy saving approximately 580 hours in system prep and applications installation.
  • Up to 99 percent faster for software updates, saving approximately 197 hours with automated updates.
  • Up to 85 percent cheaper per device to maintain over a three-year period.

Industry-Leading Tablet Security
The Latitude 10 tablet, powered by the dual core Intel® Atom™ processor Z2760, delivers more hardware, authentication, data protection, tracking and recovery security features than any other tablet device on the market today and is ideal for organizations that must comply with stringent regulations such as the Sarbanes-Oxley Act (SOX), Health Insurance Portability and Accountability Act (HIPAA) and Federal Information Processing Standard (FIPS). The Latitude 10 enhanced security configuration is the only dual-authentication Windows 8 tablet with both an integrated smart card and fingerprint reader, in addition to the Latitude 10’s already robust security features that include:

  • Dell Data Protection|Access providing an integrated end point security management suite that utilizes the fingerprint and smart card reader in the Latitude 10 as well as third-party security devices. A Dell wizard provides simple setup.
  • Trusted Platform Module (TPM) 1.2 hardware to allow networks to check device integrity and to assign full trust.
  • Microsoft® BitLocker Drive Encryption.
  • Computrace Support for stealth tracking software to allow the recovery of lost or stolen devices.
  • A Noble Lock slot for added hardware security.

Quotes
“Other tablets being deployed in business environments can cause more harm than good in the long run with unforeseen management costs and unsecure data protection and access,” said Neil Hand, Vice President of Tablets and Performance PCs, End User Computing, Dell. “With Latitude 10 enhanced security configuration, our customers will be able to give their workers the mobility and productivity they want while having the peace of mind they can easily enforce and adhere to some of the most rigorous security regulations.”

“While tablets can improve access to patient information for clinicians at the point of care, healthcare IT decision-makers should be informed about potential side-effects,” said Andrew Litt, M.D., Dell’s Chief Medical Officer. “The time and expense to connect, manage and secure these devices could be nearly five times the device’s purchase price2, which can be a significant concern for most healthcare institutions. Dell’s Latitude 10 tablet and integrated solutions like Mobile Clinical Computing address these concerns by simplifying device management and ensuring that information is both secure and accessible for patient care.”

“In our testing and analysis we found substantial advantages in managing the Dell Latitude 10 over an Apple iPad in an enterprise SCCM environment,” said Bill Catchings, co-founder of Principled Technologies. “Our analysis found that these advantages would translate to significant cost savings, especially when managing large numbers of these devices.”

Product Availability and Pricing [3]
The Dell Latitude 10 Enhanced Security is available worldwide today and costs $779USD.The Latitude 10 essentials 64GB configuration is available starting at $579USD. The Latitude 10 essentials 32GB configuration is available for $499USD.

About Dell
Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services that give them the power to do more. For more information, visit www.dell.com.

[1] Tablets in Large Enterprises: Dell Latitude 10 with Windows 8 vs. Apple IPAD, A Principled Technologies Test Report, Commissioned by Dell, Jan. 2013

[2] The Dell Healthcare and Technology study is a third-party study commissioned by Dell. It was conducted online within the US and UK by Harris Interactive on behalf of Dell between Dec. 27, 2012 and Jan. 17, 2013 among 204 US and 81 UK IT decision makers who work in the healthcare industry who were either hospital/clinic administrators or IT professionals working inside or outside a dedicated IT department, and who had at least a major influence on decision making regarding purchasing computer equipment for hospitals/clinics. 105 IT decision makers in the US and 50 in the UK report that tablets are used in their organization. No estimates of theoretical sampling error can be calculated; a full methodology is available here.

[3] Offers subject to change, not combinable with all other offers. Taxes, shipping, handling and other fees apply. Offers available only to qualified U.S. customers and subject to restrictions in your applicable contract, if any. Dell reserves right to cancel orders arising from pricing or other errors.

About Harris Interactive
Harris Interactive is one of the world’s leading market research firms, leveraging research, technology, and business acumen to transform relevant insight into actionable foresight. Known widely for the Harris Poll® and for pioneering innovative research methodologies, Harris offers proprietary solutions in the areas of market and customer insight, corporate brand and reputation strategy, and marketing, advertising, public relations and communications research. Harris possesses expertise in a wide range of industries including health care, technology, public affairs, energy, telecommunications, financial services, insurance, media, retail, restaurant, and consumer package goods. Additionally, Harris has a portfolio of multi-client offerings that complement our custom solutions while maximizing our client’s research investment. Serving clients in more than 196 countries and territories through our North American and European offices, Harris specializes in delivering research solutions that help us – and our clients—stay ahead of what’s next. For more information, please visit www.harrisinteractive.com.

About Principled Technology and Management Cost Methodology
Principled Technologies (PT) compared a set of typical enterprise IT management operations on the Latitude 10 and the Apple iPad. PT looked at what the cost of doing these operations would be in a typical enterprise with 1,000 of the devices using existing management tools like SCCM. Principled Technologies provides industry-leading technology assessment and fact-based marketing services relying upon extensive experience with and expertise in all aspects of technology testing and analysis, from researching new technologies, to developing new methodologies, to testing with existing and new tools. Principled Technology’s founders have worked in technology assessment for over 20 years. They created and led the Ziff-Davis Benchmark Operation, which developed such industry-standard benchmarks as Ziff Davis Media’s Winstone and WebBench. They founded and led eTesting Labs, and after the acquisition of that company by Lionbridge Technologies were the head and CTO of VeriTest.

Dell, Latitude and OptiPlex are trademarks of Dell Inc. Dell disclaims any proprietary interest in the marks and names of others.

 
February 25, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 14 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John launched two new companies: InfluentialNetworks.com and Physia.com, and is an advisor to docBeat. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and Google Plus.

Dell’s Mobile Clinical Computing Solution Provides Significant Savings While Enhancing Mobility and Security for Healthcare Providers

Tallahassee Memorial HealthCare achieves a risk-adjusted return on investment of 83 percent and a payback period of just 13 months

·         Time saved allows each physician to see an additional patient per day

 ROUND ROCK, Texas, Jan. 17, 2013 — Tallahassee Memorial HealthCare (TMH) saved more than $600,000 and enhanced the productivity of clinicians in its Family Medicine Residency Program by implementing Dell’s Mobile Clinical Computing (MCC) solution, according to a new commissioned study conducted by Forrester Consulting on behalf of Dell and released today.

TMH, which serves 16 counties in North Florida and South Georgia, participated in a year-long pilot study of the solution at its Family Medicine Residency Program consisting of 55 physicians who were also simultaneously adopting a new electronic medical records system.

Designed to improve clinician efficiency without compromising security, Dell’s MCC solution combines desktop virtualization, single-sign-on and strong authentication technologies with expert consulting, implementation and support services. By storing information in the data center – not the endpoint device – MCC helps reduce the risk of lost or stolen data and simplifies HIPAA compliance. For the deployment at TMH, the solution featured Citrix XenDesktop® for desktop virtualization, Imprivata OneSign® for single sign-on and strong authentication, and AppSense® Environment Manager™ for profile management.

By implementing Dell’s MCC solution, TMH achieved a risk-adjusted return on investment of 83 percent with a payback period of 13 months based on the Total Economic Impact™ (TEI) study conducted by Forrester Consulting. The study also notes that Dell’s MCC solution can provide TMH projected risk-adjusted benefits of $636,235 over the next three years.[1]

With the increase in productivity attributed to the adoption of the solution, the Forrester study conservatively estimates that the clinic will be able to schedule an additional one or two patients per day, per physician. In addition, the pilot implementation helped the hospital:

  • ·         Ensure “faster time to care” for patients by maintaining a consistent computing session when a clinician changes location or device. The simple badge-in/badge-out process provides quick, secure access to all relevant patient information.
  • ·         Implement electronic medical records in a secure environment that simplifies compliance with data security policies and regulations and allows clinicians more time to spend with patients.
  • ·         Reduce IT hardware maintenance by leveraging thin and zero clients, such as Dell Wyse endpoints, and centrally fixing remote failures.

According to the study, the hospital also views MCC as a positive recruitment and retention tool since many medical schools are already using the latest IT tools and residency candidates expect the same leading-edge technology in their work environments. By providing residency physicians with remote access via a secure portal, the solution also helps physicians achieve an improved work-life balance.

Quotes

“Dell MCC has been a great solution for us,” said Don Lindsey, chief information officer of Tallahassee Memorial HealthCare. “It helps balance the issues between being secure and ease of use. MCC helps keep us secure while allowing easy and productive access by clinicians.”

“Patients really like the fact that when a physician is talking to them on the phone or in the exam room the information is right there on the virtual desktop,” said Ronald Machado, M.D., faculty at Tallahassee Memorial HealthCare’s Family Medicine Residency Program.

“Dell is committed to simplifying access to information for clinicians because we know it ultimately leads to better patient care,” said James Coffin, Ph.D., vice president and general manager, Dell Healthcare and Life Sciences. “These research findings validate what we already know – that by aligning people and processes, we can achieve true clinical transformation.”

About Dell

Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services that give them the power to do more. As the leading provider of healthcare IT services in the world, Dell helps healthcare organizations harness the power of information to simplify administration; coordinate and manage patient care; transition from episodic care to prevention and wellness management and ultimately to deliver personalized medicine. For more information, visit www.dell.com/healthcare.

Dell is a trademark of Dell Inc. Dell disclaims any proprietary interest in the marks and names of others.

February 6, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 14 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John launched two new companies: InfluentialNetworks.com and Physia.com, and is an advisor to docBeat. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and Google Plus.

Dell Helps Centegra Health System Streamline Management of Clinical Imaging Data

Dell announced that Centegra Health System is utilizing Dell’s Unified Clinical Archive(UCA) solution to address its long-term storage needs with an application-neutral, secure, cloud-based archive.

Currently Centegra Health System generates some 233,000 images per year.  With Dell’s flexible UCA solution, Centegra will store images long-term in the Dell Cloud Clinical Archive while maintaining five years’ worth of images on-site for instant access. The cloud archive stores two copies of every image at geographically separate locations, providing an efficient disaster recovery strategy without the need to maintain and manage a second data center.

According to David Tomlinson, Centegra’s CIO, “With the vendor-neutral archive and the ability to support both DICOM and non-DICOM data, Dell has greatly simplified medical image management for Centegra.  We expect to see significant cost savings with Dell’s pay-as-you-go pricing model, as well as better control of our long-term storage infrastructure and data management costs.”

ROUND ROCK, Texas, Nov. 19, 2012 — Centegra Health System has selected Dell’s Unified Clinical Archive (UCA) solution to manage its growing archive of diagnostic images.

Centegra, a two-hospital system with multiple clinics serving northern Illinois, needed to consolidate existing Picture Archiving and Communications Systems (PACS) for cardiology and radiology, and was seeking a way to reduce or eliminate the costs associated with migrating images and adding hardware to meet growing storage capacity demands. Centegra also wanted to future-proof its medical image archive and retain the strategic freedom to switch imaging applications as needed. Currently the health system generates some 233,000 images per year.

With Dell’s flexible UCA solution, Centegra will store images long-term in the Dell Cloud Clinical Archive while maintaining five years’ worth of images on-site for instant access. The cloud archive stores two copies of every image at geographically separate locations, providing an efficient disaster recovery strategy without the need to maintain and manage a second data center.

Based on its recent analysis of the enterprise imaging informatics market, Frost & Sullivan recognized Dell Healthcare and Life Sciences with its 2012 North American Company of the Year Award, noting that “Dell’s Unified Clinical Archive has set the standard for cloud-based enterprise-wide management of medical images.”

The Dell Cloud Clinical Archive is now managing more than 78 million clinical studies and more than 5.4 billion diagnostic imaging objects, and supporting more than 800 clinical sites in one of the world’s largest cloud-based, vendor-neutral medical image archives.

Since 2008, Centegra has also been engaged in a full IT outsourcing relationship with Dell Services. Dell Services manages and maintains a sustainable infrastructure IT environment to support Centegra’s growing organization. Through this partnership, Dell Services provides application management, infrastructure management, project management, datacenter hosting and service desk capabilities. Dell’s healthcare consulting team is also providing Centegra with skilled staff, strong best practices, and a proven delivery model for the implementation and optimization of its McKesson Paragon information system.

Quotes

“With the vendor-neutral archive and the ability to support both DICOM and non-DICOM data, Dell has greatly simplified medical image management for Centegra,” said David Tomlinson, Centegra’s chief information officer. “We expect to see significant cost savings with Dell’s pay-as-you-go pricing model, as well as better control of our long-term storage infrastructure and data management costs.”

“The ever-growing volume of clinical imaging procedures is demanding more storage on multiple systems, and hospitals require technology solutions that can do more than simply store electronic patient data,” said James Coffin, Ph.D., vice president and general manager of Dell Healthcare and Life Sciences. “Dell is pleased to be working with Centegra to tailor a long-term image archiving solution that meets their unique needs.”

Learn more: Visit www.dell.com/UnifiedClinicalArchive or stop by booth #8908 at RSNA 2012, the annual meeting of the Radiological Society of North America, Nov. 25-30 in Chicago.

About Centegra Health System

Centegra Health System is committed to meeting the healthcare needs of the residents of greater McHenry County and to making services available in multiple and convenient locations, including hospitals in McHenry and Woodstock, Immediate and Physician Care Centers, Centegra Sage Cancer Center, Health Bridge Fitness Centers and more. As the region’s leading healthcare provider, Centegra Health System continues to bring the latest treatments and technology, along with the skills of nearly 4,000 medical professionals, to meet the needs of the growing McHenry County community. For more information on Centegra Health System visit centegra.org, search Centegra Health System on Facebook and Twitter or call 877-CENTEGRA (877-236-8347).

November 28, 2012 I Written By

Dell Clinical Service Desk Provides Expertise and Support to Advance EMR Adoption

-Dell Services’ clinical experts provide 24/7/365 support for clinicians and physicians working with leading EMR systems

-The Mount Sinai Hospital sees benefits for EMR implementation

PLANO, Texas, April 9, 2012 — Implementing an electronic medical records (EMR) system is a challenge for any healthcare organization, but Dell is easing the transition with the Dell Clinical Service Desk – a 24/7/365 single point of contact staffed by clinical experts with direct experience designing, implementing, supporting and using industry-leading EMR systems.

The Mount Sinai Hospital, which has been working with Epic and Dell to phase in a comprehensive EMR system within the hospital as well as an electronic practice management (EPM) system for affiliated physicians, has been using Dell’s Clinical Service Desk to support the implementation.

While Dell offers Technical Service Desk solutions for all of its healthcare customers, the Clinical Service Desk is relatively new. The approach leverages Dell’s technical and clinical expertise to fill a gap where traditional support services leave off.

Organizations are making significant investments to implement EMR solutions to meet regulatory requirements and because of the potential benefits for patients and caregivers. And clinician adoption of EMR technology is critical to realizing the full return on investment. A robust and professionally staffed Clinical Service Desk can improve physician and clinician satisfaction, enhance efficiency and facilitate EMR adoption by providing knowledgeable peers to whom clinicians can turn when clinical support or technical advice is needed.

Last year, Dell was the first company to be named by Epic as a “Community Connect Certified” consulting services firm for EMR/EPM services. The certification was based on a variety of factors, including feedback from customers and Dell’s healthcare industry capabilities.

From turnkey EMR solutions to specific customized services, Dell provides hospitals and physician practices a variety of options to address their individualized needs. By offering industry-leading practice management and EMR software, infrastructure solutions (including secure cloud offerings), and a complete service portfolio including program planning, clinical workflow optimization and clinical support, Dell facilitates successful EMR implementations. As of December 2010, 71 percent of the Stage 7 HIMSS EMR Adoption Model hospitals were Dell customers.

Dell’s Clinical Service Desk offering is complemented by the Command Center Live Support Service, Affiliated Practice Support Service, Technical Service Desk and Dell ProSupport™ for hardware.

Key features of Dell’s Clinical Service Desk include:

  • A knowledgeable clinical support team with extensive expertise in the industry’s leading HIS/EMR systems
  • A single point of contact for hospital-based, ambulatory, and affiliated physicians and clinicians
  • Seamless integration with the workflows within a hospital or physician environment
  • Scalable, multi-level services
  • 24/7/365 global*, multi-lingual support available

To learn more, visit www.dell.com/emr.

Quotes

“For Mount Sinai, the transition to EMR represents the single largest capital investment we have made, with the exception of buildings we have constructed,” said Kristin Myers, vice president of IT and leader of the EMR implementation project at The Mount Sinai Hospital. “Dell’s Clinical Service Desk team has hands-on knowledge and in-depth experience with Epic software, and the team provides our physicians and staff with the immediate support, coaching and guidance they need to optimize use of the system.”

“Unlike a traditional help desk, our service matches users with clinical resources who understand how the tool is being used in the hospital or practice setting,” said August Calhoun, Ph.D., vice president of Dell Healthcare and Life Sciences Services. “Our experienced staff provides peer-to-peer clinical and technical support so that doctors and other caregivers can focus on what they do best: delivering the highest quality of care for their patients.”

About Dell

Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services that give them the power to do more. Dell Services develops and delivers a comprehensive suite of IT and application services, business process solutions and consulting services designed to help customers succeed. For more information, visit www.dell.com.

April 17, 2012 I Written By

Merge Healthcare Selects Dell as Preferred Provider of Cloud-Based Services

Dell’s Unified Clinical Archive Cloud to Power Merge Honeycomb, the Nation’s Largest Medical Image Sharing Network

CHICAGO, Oct. 6, 2011 (GLOBE NEWSWIRE) — Merge Healthcare (Nasdaq:MRGE), a leading provider of enterprise imaging and interoperability solutions, announced today that it has selected Dell as a preferred provider of cloud computing services, storage and enterprise hardware products to simplify information access, management and archiving among its portfolio of image interoperability solutions.

Through its secure cloud-based Unified Clinical Archive solution, Dell manages more than 4 billion medical images and studies for healthcare organizations. Utilizing its cloud-based health information technology, Dell will host Merge Healthcare’s Project Honeycomb, the nation’s largest medical image sharing network. With Project Honeycomb, providers can upload, download, view and share diagnostic quality medical images – at no cost.

For providers who want on-premise image management, Merge has certified its iConnect Vendor Neutral Archive (VNA) on Dell’s DX Object Storage platform, providing intelligent access, storage, protection and distribution for the fixed digital image content managed by Merge Healthcare’s iConnect VNA. The data and storage management features inherent in Dell’s systems combined with Merge’s iConnect offering will enable healthcare providers to manage their critical medical images in a highly secure and efficient manner.

Merge will integrate its solutions within the DX platform, using Dell’s capabilities to provide a highly-available, cost-effective VNA offering. By utilizing the data management features of the DX, iConnect VNA will offer advanced features such as federated storage, business continuance and nested image retention and deletion strategies.

“The combination of Merge and Dell enables secure and scalable onsite and cloud-based solutions that strengthen the coordination of patient care among healthcare stakeholders,” said Jeff Surges, CEO of Merge Healthcare.

“Dell is pleased to work with Merge to enable our customers to support innovation in healthcare through more efficient use of IT,” said David Zirl, Ph.D., area vice president for Dell Healthcare and Life Sciences solutions. “Digital medical information is growing at an unprecedented rate. Advanced on-premise and cloud-based solutions can break down traditional information silos by allowing healthcare organizations to securely manage, store and share that data as needed to coordinate patient care.”

About Merge Healthcare

Merge Healthcare is a leading provider of enterprise imaging and interoperability solutions. Merge solutions facilitate the sharing of images to create a more effective and efficient electronic healthcare experience for patients and physicians. Merge provides enterprise imaging solutions for radiology, cardiology, orthopaedics and eye care; a suite of products for clinical trials; software for financial and pre-surgical management, and applications that fuel the largest modality vendors in the world. Merge’s products have been used by healthcare providers, vendors and researchers worldwide to improve patient care for more than 20 years. Additional information can be found at www.merge.com.

October 12, 2011 I Written By

Dell Dives into mHealth with Mobile Clinical Computing Solution

Mobile Clinical Computing (MCC) for Meditech is based on a Virtual Desktop Infrastructure (VDI) that is designed for fast, flexible deployment of virtual desktops in hospitals and their extended communities. The design includes VMware vSphere(TM) and VMware View(TM) as well as servers, optimized storage, networking, and security in a reference architecture that can be tailored to meet customer needs.

From hardware to hospitals, tech juggernaut Dell is diving into the mobile health space with a new venture few had anticipated.

Dell is launching a Mobile Clinical Computing (MCC) solution for hospitals and health care organizations that use the Meditech Health Care Information System.

The solution, says Dell, will enable “a simplification and automation of IT operations.”

By delivering this technology solution for Meditech users – and its network of better than 2,300 hospitals, ambulatory care centers, physicians’ offices, and countless medical facilities – the MCC program represents Dell’s latest attempt, as Information Week reports, to explore new ways to offer technology to the healthcare sector.

Mobile Clinical Computing (MCC) for Meditech is based on a Virtual Desktop Infrastructure (VDI) that is designed for fast, flexible deployment of virtual desktops in hospitals and their extended communities. The design includes VMware vSphere(TM) and VMware View(TM) as well as servers, optimized storage, networking, and security in a reference architecture that can be tailored to meet customer needs.

“One of the top pain points for virtually every healthcare CIO involves managing clinical and administrative desktops,” says Peter Stone, vice president and general manager of the Meditech Solutions Group within Dell Services.

“PC client issues strain otherwise carefully-deployed healthcare enterprise applications and can hinder adoption of advanced clinical software,” Stone says. “Deploying secure virtual desktops can resolve many of these challenges by utilizing VMware View(TM) to create a desktop and application design that simplifies and automates IT operations, while also reducing the risk of security breaches that plague local storage.”

April 18, 2011 I Written By

Dell Launches New Cloud-Based Services for Hospitals and Physician Practices

ROUND ROCK, Texas, Feb. 21, 2011 – Dell is delivering new cloud-based services to simplify secure information access and sharing for physicians and hospitals and improve healthcare efficiency from the point of care to the data center and business office. The service offerings are designed for hospitals and physician practices that want to focus less on managing information and more on using it to improve patient care and to maximize reimbursements.

The subscription-based cloud-enabled service solutions build on Dell’s integrated solutions for healthcare and include:

Archiving-as-a-Service. Dell’s Unified Clinical Archiving (UCA) solution is now available through the private cloud with Dell’s recent acquisition of medical archiving cloud leader InSite One.  Medical image data in North America is projected to grow more than 35 percent annually to reach nearly 2.6 million terabytes by 20141.  By consolidating and moving archiving to the cloud with flexible per-study pricing, hospitals reduce data storage and retention costs and free up resources for critical business objectives, thereby improving the delivery of healthcare. Importantly, Dell’s standards-based, cloud-enabled UCA service overcomes the chief barriers to image sharing — silos created when hospitals and hospital networks use multiple clinical applications such as Picture Archiving and Communications Systems (PACS). Dell data migration services also simplify the transition to the private cloud for healthcare organizations while Dell’s recovery/backup solution ensures that information is managed safely and securely in support of HIPAA compliance and Protected Health Information protection. These secure, cloud-based Unified Clinical Archive services are available now.

Analytics and Reporting-as-a-Service. Dell is collaborating with Microsoft to develop a subscription-based analytics, informatics and Business Intelligence (BI) solution that will provide community hospitals with a consolidated view of patient information, helping further promote compliance with state and federal reporting requirements. The solution will combine Microsoft Amalga, a health intelligence platform, with Dell’s cloud infrastructure and expertise in informatics, analytics and consulting. Dell’s solution will provide hospitals with a Quality Indicator System (QIS), which goes beyond the CMS-required metrics to deliver advanced alerts and reduce the likelihood of missing metrics. The QIS will capture data as a patient enters the hospital, determine which quality measures may apply to the patient, and enable the hospital to track and measure compliance to those quality metrics throughout the patient’s stay.  It will also simplify quality-of-care reporting required by Medicare and Medicaid for maximum reimbursement.  The offering will mark the first time the Microsoft Amalga platform will be available as a service, making its price point attractive to community hospitals that typically don’t have the purchasing power previously required for robust analytic and reporting tools.  These solutions will be available later this year.

Platform-as-a-Service. Dell’s MSite solution gives hospitals using MEDITECH access to the Health Care Information System (HCIS) software through the cloud. With MSite, Dell hosts MEDITECH applications in a state-of-the-art private cloud and provides technical and applications support, maintenance and disaster recovery at a predictable monthly cost. MSite also allows hospitals to more quickly and cost-effectively upgrade to newer versions of MEDITECH by alleviating upfront investment and ongoing maintenance costs associated with running the platform onsite. Dell’s MSite solution is available today.

To simplify and secure access to clinical information at the point of care, Dell, in collaboration with MEDITECH, has developed a virtual-desktop solution for MEDITECH hospitals known as Mobile Clinical Computing (MCC) for MEDITECH. The virtual desktop reduces PC management costs, provides for full single sign-on and session mobility, and eliminates the need for local storage, thereby reducing the risk of data loss or security breaches. Dell is helping MEDITECH and its hospitals simplify application management and scale performance with virtualization and private cloud computing. Dell’s virtual desktop solution for MEDITECH users is available today, and demonstrations will be available in the Dell and VMware booths at HIMSS.

EMR-as-a-Service. Today, Dell’s private cloud hosts EMR and practice management software for more than 40,000 clinicians as a part of its integrated EMR solution for hospital-affiliated and employed physicians.

Dell’s open, capable and affordable cloud solutions for the Virtual Era extend from virtualization of IT resources to the deployment and use of private or public clouds. Dell’s cloud solutions portfolio is designed to help customers maximize IT investments and efficiently scale their computing infrastructure to meet dynamic business and information demands. Additionally, Dell’s recent purchase of SecureWorks, a world-class Security-as-a-Service provider, creates the foundation for Dell solutions that incorporate security into all aspects of how customer applications and data are deployed and managed. The Dell cloud solutions portfolio includes cloud consulting services; software-as-a-service; platform-as-a-service; infrastructure-as-a-service and servers and storage optimized for the cloud.

Dell is bringing the scaling and efficiency advantages of the cloud to its healthcare customers today. Customers such as Saint Barnabas Healthcare System are capitalizing on its advantages.  InSite One’s InDex vendor neutral archive connects Saint Barnabas’ six hospital system into a single, enterprise-wide, long-term data cloud storage solution by consolidating data silos into a secure, easily accessible archive for the entire Saint Barnabas Health Care System.

Quotes

“InSite One’s long-term archiving solution allows Saint Barnabas to connect all the hospitals in the system with the ability to share data by simplifying our IT infrastructure for the first time through consolidation and automation, preparing us for any future requirements,” said James Wortman, Corporate Director of Enterprise Imaging & Cardiovascular Information Technology & Services for Saint Barnabas Health Care System.

“Community hospitals and physician practices are less likely to meet meaningful use timelines if they rely solely upon onsite implemented solutions. Remote Hosting, SaaS and cloud-based services offer pragmatic alternatives that can rapidly accelerate an organization’s time to value,” said John-David Lovelock, Research Vice President for Healthcare, Gartner.

“The cloud puts the emphasis where it should be for every medical professional and medical facility — using information to care for patients and using information to improve the way we care for them,” said Dr. John Halamka, CIO, Beth Israel Deaconess Medical Center and Dell Healthcare and Life Sciences Advisory Board member. “Small practices want to care for patients, not manage servers. The cloud empowers clinicians with low cost, high reliability solutions, enabling doctors to focus on the patient and not on the hardware in their office.”

“With the cloud, Dell is putting the emphasis where it should be for medical professionals and healthcare organizations—using information to improve care for patients and using informatics to improve the way we care for them,” said Jamie Coffin, Ph.D., vice president and general manager of Dell Healthcare and Life Sciences.

“Dell is delivering the integrated solutions that address gaps in the marketplace and information gaps in our healthcare system,” said Berk Smith, vice president, Dell Healthcare and Life Sciences Services. “We are providing innovative solutions through innovative delivery. The cloud provides the infrastructure that makes solutions-as-a-service possible so that healthcare organizations and care providers focus on how to best use patient information, not how to manage it.”

Dell and recently acquired InSite One will showcase healthcare solutions at HIMSS, Feb. 20-24 in booths #3401 and #2363. Connect with Dell during HIMSS on Twitter at @DellHealth.

Links

http://content.dell.com/us/en/corp/d/press-releases/2010-3-24-cloudedge-launch.aspx

http://content.dell.com/us/en/corp/d/press-releases/2010-3-24-solution-virtual-era.aspx

http://content.dell.com/us/en/healthcare/healthcare-solutions.aspx?~ck=bt&~ck=mn

About Dell

Dell (NASDAQ: DELL) listens to its customers and uses that insight to develop and deliver customized technology solutions to government, healthcare and educational organizations worldwide. Learn more at www.dell.com.

1 ESG Research:  North American Healthcare Provider Information Market Forecast 2010-2015, Sept. 2010.

IMPORTANT NOTICE:  The Dell products described are not medical devices and are not certified as Medical Electrical Equipment under UL 60601-1.   For more information, please visit www.dell.com/healthcare/certification.

February 21, 2011 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 14 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John launched two new companies: InfluentialNetworks.com and Physia.com, and is an advisor to docBeat. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and Google Plus.