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CareCloud Appoints Tom Cady as Vice President of Professional Services; Supporting Record Growth With Enhanced Implementation and Training Capabilities

Brings Close to 30 Years of Executive Management Experience in Consulting, Professional Services, and Sales in the Healthcare Technology Industry to Further CareCloud’s Market Momentum

BOSTON–(BUSINESS WIRE)– CareCloud, a leading provider of cloud-based practice management, electronic health records (EHR), and medical billing software and services, today announced that the Company has hired Tom Cady as its new Vice President of Professional Services. Mr. Cady will be responsible for managing CareCloud’s client implementation and training teams – an essential pillar in powering the Company’s more than 100% year-over-year revenue growth while continuing to enhance customer experience and success. Mr. Cady brings close to 30 years of executive management experience in consulting and professional services, sales and client service in the healthcare industry. He joins CareCloud as a member of its senior leadership team and will report to Albert Santalo, CareCloud’s Chairman and CEO, and will be based in the Company’s Boston office.

“Tom is quite simply the very best professional services executive in the healthcare IT industry and I could not be more thrilled to have him join CareCloud as we continue to scale our national cloud-based platform and streamline the way medical groups leverage our applications and services,” said Mr. Santalo. “The onboarding of clients onto our platform and subsequent training efforts is often the first and most important interaction any client experiences, setting the tone for the long-term relationship. Making sure we have the industry’s very best professional service capabilities and leadership is critical for us continuing to achieve such high client retention, satisfaction, and consistent revenue growth.”

“I have had the privilege to work with some amazing organizations and individuals throughout my time in the healthcare technology industry, while also being part of truly disruptive business models along the way,” said Mr. Cady. “Given the challenges facing the industry, it’s clear that cloud-based technologies are the logical option for helping medical practices optimize their financial and clinical operations. CareCloud, with its modern design, architecture, and workflow automation stands to disrupt how physicians and their staff use technology and I am excited to join such a vibrant and innovative culture.”

Mr. Cady joined CareCloud from athenahealth, Inc. (Nasdaq: ATHN), a provider of web-based software and services to medical groups, holding numerous executive positions over his eleven years at the company. During the last half of his tenure at athenahealth, Mr. Cady led the growth and scaling of the professional services department. Under his leadership, the organization grew in both staff and annual revenue implemented by over 500%. From 2002 to 2007, Mr. Cady also served as the athenahealth’s Regional Vice President of Sales. He was a key member of the sales leadership team that drove the Company’s revenue growth from $8 million to $117 million.

Prior to athenahealth, Mr. Cady spent more than seventeen years at IDX Corporation, a provider of software solutions for integrated healthcare delivery systems, group practices, and managed care organizations, that was purchased by GE Healthcare in 2006. During his tenure at IDX, Tom led the implementation organization of the company’s largest division and also built and expanded the company’s consulting practice into a $20 million business unit.

Mr. Cady holds a BS in Management from Bentley University.

About CareCloud

CareCloud is a leading provider of cloud-based practice management, electronic health record (EHR) and medical billing software and services for medical groups. The company’s products are connecting providers to one another – and to their patients – through a fully integrated digital healthcare ecosystem that can be accessed on any browser or device.

CareCloud is helping thousands of providers increase collections, streamline operations and improve patient care in more than 45 states. The company received over $20 million in Series A funding from Intel Capital and Norwest Venture Partners in 2011. To learn more about CareCloud, please visit www.carecloud.com.

June 18, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

CareCloud Announces Opening of New Boston Office

Mayor Thomas M. Menino And Boston Healthcare Community Welcome CareCloud With Ribbon Cutting Ceremony At New Tower Point Location in the Innovation District

BOSTON–(BUSINESS WIRE)–CareCloud, a Miami-based company and leading provider of cloud-based practice management, electronic health records (EHR), and medical billing software and services, today announced it has opened its Boston office, located in the heart of the city’s Innovation District. Boston will stand as CareCloud’s second site and will allow the company to bolster its engineering, product marketing and operational capabilities – as well as house key members of its executive team. Boston Mayor Thomas M. Menino will formally welcome CareCloud to Boston at the Company’s ribbon cutting ceremony at its new Tower Point location this morning.

“We could not be more excited to open our Boston office in the heart of the city’s thriving Innovation District and join one of the country’s most vibrant healthcare ecosystems,” said Albert Santalo, CareCloud Chairman and CEO. “When CareCloud began looking for locations for our second office, Boston became the clear choice, based on its established healthcare and technology communities, world-class talent, and unmatched support for growth companies. The City of Boston and the Commonwealth of Massachusetts quickly provided their full resources to help CareCloud find the best possible location that would allow us to firmly plant our feet in the Boston business community. We are now beginning our recruiting efforts and job creation, which is critical for us to support our rapidly growing network of physician practices on our cloud-based platform.”

“I want to congratulate CareCloud on their beautiful new office and welcome them to our booming Innovation District,” Mayor Thomas M. Menino said. “Thanks to the work of the LifeTech Boston team, CareCloud is on track to thrive in the growing life sciences and healthcare technology cluster along the South Boston Waterfront.”

CareCloud’s products are already connecting thousands of providers to one another – and to their patients – through a fully integrated cloud-based platform that can be accessed on any browser or device. Headquartered in Miami, the company currently has over 180 employees and clients in 45 states. Helping its physician clients to increase collections, streamline operations and improve patient care, CareCloud now currently manages over $2.0 billion in account receivables via its cloud-based billing service. CareCloud has also emerged as the hottest Venture Backed Healthcare IT company in recent years, winning the prestigious IBM SmartCamp Silicon Valley Competition in 2010.

CareCloud’s top priority in the past year and now in 2013 is to assemble a team of some of the most talented and experienced executives that are critical for the company to continue driving broad adoption of its cloud-based platform among physicians and hospitals. CareCloud today has one of strongest senior leadership teams of any company in the healthcare IT industry. These leaders, many now based in the Boston office, are building out their respective teams that will allow CareCloud to continue experiencing tremendous growth in all phases of operations. Given the robust talent pool in Boston with its academic institutions, healthcare community and local healthcare IT companies, CareCloud’s Boston office will be a major recruiting tool and vehicle for further establishing the Company’s overall brand in healthcare.

LifeTech Boston, Mayor Menino’s program created in 2004 to aggressively target Boston’s life sciences industry for growth, assisted CareCloud in its site selection of its beautiful new 7,000 square foot location (27 Wormwood Street) at Tower Point, http://www.towerpointboston.com/.

About LifeTech Boston

LifeTech Boston, a program of the Boston Redevelopment Authority, was launched by Mayor Menino in 2004, and offers assistance and business tools to attract, maintain, support, and enhance companies involved in biotechnology, pharmaceuticals, medical devices and other related industries. Since 2004 LifeTech Boston has assisted in doubling the number of life sciences companies in Boston.

About CareCloud

CareCloud is a leading provider of cloud-based practice management, electronic health record (EHR) and revenue cycle management and services for medical groups. The company’s products are connecting providers to one another – and to their patients – through a fully integrated digital healthcare ecosystem that can be accessed on any browser or device.

CareCloud is helping thousands of providers increase collections, streamline operations and improve patient care in more than 45 states. The company received over $20 million in Series A funding from Intel Capital and Norwest Venture Partners in 2011. To learn more about CareCloud, please visit www.carecloud.com.

March 25, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

CareCloud Reports Record Growth in 2012; Drives Adoption of Cloud-Based Solutions by Physicians Nationwide

Company Accelerates Market Momentum with Launch of New Clinical and Patient Applications, Enterprise Customer Wins, and Leadership Expansion

MIAMI–(BUSINESS WIRE)–CareCloud, a leading provider of cloud-based practice management, electronic health records (EHR), and medical billing software and services, today announced that the company concluded 2012 with its 12th quarter of consecutive revenue growth. Highlights included: the expansion of CareCloud’s customer base of medical groups into 45 states; the achievement of more than $1.5 billion in annualized accounts receivables under management; the inclusion of more than 4.5 million patients on its platform; and the addition of key executives, many from its leading competitors. Across the board, accelerating market demand was driven by practices migrating from outdated client-server technologies to the company’s modern cloud-based clinical and financial applications and services.

“In just three years, CareCloud has made substantial progress in its mission to replace the outdated core of healthcare technology that burdens US medical groups. We experienced our most rapid growth to date during 2012 and concluded the year with more than 2,000 providers in 45 states representing more than 50 specialties, all while securing a 96% client retention rate,” said Albert Santalo, Chairman and CEO of CareCloud. “We also completed a full suite of what is now the industry’s most modern and flexible clinical, financial, and administrative applications. Along the way, CareCloud on-boarded smaller practices at a record pace while also securing significant enterprise accounts.”

Product and Platform Expansion Support Growth

This past year saw CareCloud make substantial innovations to its core software applications and services. The company launched CareCloud Charts, its cloud-based EHR; introduced its new Mobile Patient Portal offering, enabling patients to access their health records through iPhones and iPads; and invested in operational improvements to help practices implement faster, collect more, and run their operations more efficiently. The launch of Charts completed CareCloud’s powerful suite of fully integrated clinical, financial, and administrative applications, accessible by practices 24/7 from any browser, platform, and location. Furthermore, its flexible platform allowed these applications to be made available to practices either as a full suite or on a standalone basis – reflecting a growing market demand.

Company Bolsters Senior Leadership

CareCloud significantly expanded its senior leadership team across sales, marketing, product development, operations, and technology in 2012. The year began with the addition of Paul Henry and Brad Blakey as Vice Presidents of Small Practice and Group Sales, respectively. Mr. Henry, formerly the Vice President of Sales for ADP/AdvancedMD, now oversees CareCloud’s growing small practice sales team. Mr. Blakey leads CareCloud’s group practice sales efforts, leveraging more than two decades of sales operational experience from leadership positions at Nextgen Healthcare Solutions and athenahealth. With the addition of these executives and a growing national sales team, CareCloud was able to experience tremendous momentum across all its product lines, achieving more than a 300% increase in year over year new sales bookings.

2012 also saw major strides in CareCloud’s ability to market its cloud-based solutions, generate qualified leads, and drive overall awareness. Joe Sawyer joined as Vice President of Marketing, bringing significant enterprise software and healthcare-specific marketing experience. Mr. Sawyer had previously worked as Vice President of Marketing for American Well, a Boston-based leader in telemedicine technology, as well as at SAP, Accenture, and Forrester Research. CareCloud also experienced an increase in its public relations and overall awareness capabilities during the year with the addition of John Hallock as its Vice President of Corporate Communications. Mr. Hallock was formerly head of corporate communications for athenahealth.

To fuel product, operational, and technology excellence, CareCloud secured a leader in clinical software applications while expanding its account management and support functions. Edwin Miller joined the company as Vice President of Product Management. Mr. Miller, who most recently held leadership positions at Practice Fusion and athenahealth, is now responsible for the design and rollout of CareCloud’s entire product set. In November, Ralph Catalano joined the company as the new Vice President of Operations. He came to CareCloud after spending nearly 10 years at athenahealth where he held various operational leadership positions, including leading all operations. The year concluded with the hiring of John Walsh as Chief Technology Officer. Prior to CareCloud, Mr. Walsh was Senior Vice President, Engineering and Operations for Constant Contact®, Inc., a leading online marketing company offering email, social media, survey and event marketing tools. He brings unique experience with web-scaling in business-to-business environments that will play a central role in evolving CareCloud’s product architecture moving forward.

Santalo continued, “Heading into 2012, it was critical for CareCloud to recruit and assemble some of the most talented and experienced executives both inside and outside of our industry. I feel we now have an unparalleled senior leadership team. It’s these leaders and their respective teams that will allow us to continue experiencing tremendous growth in all phases of operations, disrupt legacy healthcare IT vendors, and evangelize the ‘cloud’ in healthcare.”

Physicians Making the Switch to the “Cloud”

In 2012, 93 percent of CareCloud’s new customers signed up because they were looking to replace outdated practice management and billing systems, feeling it was critical to maintaining their financial success. During the past year, the government implemented a series of regulations that significantly impact the way doctors and their staffs administer care and gain reimbursement. As a result, these practices discovered that their previous systems – many developed in the 1980s and 1990s – would not easily accommodate the changes.

“As a medical clinic supporting a continuing care retirement community, our patients’ healthcare needs range from routine wellness visits to traditional primary care, as well as coordination with external specialists. This requires us to have the best possible care coordination in place. Having the latest technology to assist us is critical,” said Bill Cohen, Director of the Horizon House Medical Clinic, Seattle, Washington.

“Our clinic needs to stay as current as possible with the changing reimbursement requirements relating to Medicare and other commercial insurance. We found that our client server electronic health record and practice management system was cost prohibitive and the outsourced management of the system was insufficiently responsive to our needs,” added Cohen. “Our switch to a cloud-based system has already allowed us to cut costs while positioning our clinic to stay current with changes in the healthcare system that impact both us and our patients.”

In late 2012, CareCloud made available a guide designed to assist care providers and their staff through the process of assessing practice management needs, finding a new practice management and billing software system, and successfully replacing old systems. The intention was to educate and assist physician practices as they look to learn more about cloud-based technologies.

This white paper and practice management guide, “Time to Switch: Your Complete Guide to Practice Management System Replacement” is available online and marks the beginning of a series of forthcoming market research and analysis focused on improving practice profitability.

About CareCloud

CareCloud is a leading provider of cloud-based practice management, electronic health record (EHR) and medical billing software and services for medical groups. The company’s products are connecting providers to one another – and to their patients – through a fully integrated digital healthcare ecosystem that can be accessed on any browser or device.

CareCloud is helping over 2,000 thousand providers increase collections, streamline operations and improve patient care in more than 45 states. The company received over $20 million in Series A funding from Intel Capital and Norwest Venture Partners in 2011. To learn more about CareCloud, please visit www.carecloud.com.

February 22, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Lone Star MSO Partners with CareCloud to Offer Cloud-Based Software and Services to Texas Physicians

DALLAS & MIAMI–(BUSINESS WIRE)– CareCloud, a leading provider of web-based practice management, electronic healthcare record (EHR), revenue cycle management and medical billing software and services, today announced that it has partnered with Lone Star MSO, the leading medical practice management services organization in Texas, to offer CareCloud’s cloud-based software and services to medical practice clients. Lone Star MSO currently services hundreds of medical group clients throughout Texas and multiple other states and will look to further assist them in optimizing financial and clinical outcomes through CareCloud’s platform and services.

“We are extremely excited to partner with CareCloud and offer their cloud-based software and services to our clients across Texas and the nation during a time when medical groups of all sizes are requiring more flexible and cost effective ways to streamline their administrative operations and the patient care they deliver,” said Trey W. Schroeder, Managing Director of Lone Star MSO. “We have always looked to bring the industry’s leading web-based practice management technologies to our clients. It has become clear that CareCloud’s practice management and EHR offerings stand out from others in the industry and will be a tremendous help to administrators and caregivers as they navigate an increasingly complex healthcare regulatory environment while delivering the best care possible.”

Under the terms of the agreement, Lone Star MSO will be a value-added reseller of CareCloud’s full suite of cloud-based physician practice management products at pre-negotiated pricing to Lone Star MSO clients. CareCloud currently offers medical groups its Meaningful Use certified electronic health record solution, CareCloud Charts, which is fully integrated with the Company’s practice management offering, CareCloud Central. Additionally, Lone Star MSO customers will be able to leverage CareCloud Concierge, a complete revenue cycle management solution that utilizes dynamic rules intelligence software, expert live support and real time business analytics and reporting tools to help medical practices increase collections and streamline operations.

“Lone Star MSO continues to stand apart in its ability to bring innovative services and technology to physicians across Texas and the nation. By partnering with CareCloud, Lone Star MSO will help its clients grow their practices and deliver the best patient care possible,” said Albert Santalo, Chairman and CEO of CareCloud. “We are thrilled to team with Lone Star MSO and its management team as we look to expand the nationwide presence of our cloud-based platform to help physicians take advantage of new government incentive programs and navigate emerging payer reimbursement methodologies.”

About Lone Star MSO

Lone Star MSO is the most strategically focused practice services organization in North Texas. We offer a comprehensive suite of support services which include managed care contracting, billing and accounts receivable management, human resources management, cutting-edge information technology solutions, and financial analysis and reporting.

By delegating your business management operations to Lone Star MSO, practice leadership is able to focus on clinical care, top line growth, strategy and development. For more information visit; www.lonestarmso.com

About CareCloud

CareCloud is a leading provider of web-based practice management, revenue cycle management, electronic health record (EHR) and medical billing software and services for medical groups. The company’s products are connecting providers to one another – and to their patients – through a fully integrated digital healthcare ecosystem that can be accessed on any browser or device.

CareCloud is helping more than 1,200 physicians to increase collections, streamline operations and improve patient care in over 30 states. The company was named a winner of IBM’s SmartCamp Silicon Valley 2010 for its innovative technology and received over $20 million in Series A funding from Intel Capital and Norwest Venture Partners. To learn more about CareCloud, please visit www.carecloud.com.

September 4, 2012 I Written By

athenahealth Cloud-Based EHR Service Earns Top National Ranking in 2011 KLAS Report

Award is a testament to athenahealth’s ability to provide a full-service EHR solution that removes the pain-points of traditional software and helps physicians more easily qualify for pay-for-performance incentives

WATERTOWN, Mass.–(BUSINESS WIRE)– athenahealth, Inc. (NASDAQ: ATHN), a leading provider of cloud-based practice management, electronic health record (EHR), and care coordination services to medical groups, today announced that it has received the top ranking for its cloud-based EHR, athenaClinicals®, in the annual 2011 Best in KLAS Awards: Software & Services report for ambulatory EMR (11-75 Physicians).

To reach its awards conclusions, KLAS surveys hospital and clinic executives, administrators, physicians, nurses, and other directors and managers with business responsibilities regarding their experience with health information technology. KLAS surveys approximately 4,500 hospitals and nearly 2,500 ambulatory organizations annually.

Jonathan Bush, Chairman and CEO of athenahealth, said, “Physicians have to bear a number of pressures, so they certainly can’t afford dealing with the barriers that often come with traditional software-based EHRs. By harnessing the power of the cloud, athenahealth has a unique window into our physicians’ clinical workflow, allowing us to help address issues in real time and inject greater value faster. We’ve heard time and time again that, because of this capability, our providers feel more confident about achieving things like Meaningful Use, qualifying as a patient centered medical home, and, ultimately, their ability to provide the best patient care possible.”

For more information about athenaClinicals, our best in KLAS EHR, please visit: http://www.athenahealth.com/our-services/athenaClinicals/EMR.php

About KLAS

KLAS is a research firm specializing in monitoring and reporting the performance of healthcare vendors. KLAS’s mission is to improve delivery, by independently measuring vendor performance for the benefit of our healthcare provider partners, consultants, investors, and vendors. Working together with executives from over 4,500 hospitals and over 2,500 clinics, KLAS delivers timely reports, trends, and statistics, which provide a solid overview of vendor performance in the industry. KLAS measures performance of software, professional services, and medical equipment vendors. For more information, go to www.KLASresearch.com, email marketing@KLASresearch.com, or call 1-800-920-4109 to speak with a KLAS representative.

About athenahealth

athenahealth, Inc. is a leading provider of cloud-based business services for physician practices. athenahealth’s service offerings are based on proprietary web-native practice management and electronic health record (EHR) software, a continuously updated payer knowledge-base, integrated back-office service operations, and care coordination services. For more information, please visit http://www.athenahealth.com/ or call (888) 652-8200.

December 22, 2011 I Written By

The Boston Globe Names athenahealth Among the Top Places to Work in 2011

WATERTOWN, Mass.–(BUSINESS WIRE)– athenahealth, Inc. (NASDAQ: ATHN), a leading provider of cloud-based practice management, electronic health record (EHR), and care coordination services to medical groups, was named one of the “Top Places to Work in 2011” by The Boston Globe. The recognition honors athenahealth’s commitment to creating a positive work environment that attracts and retains employees through a combination of employee satisfaction, working conditions, and company culture. The complete list of honorees for the fourth annual survey can be found online at www.boston.com/topworkplaces.

Leslie Brunner, Senior Vice President of People & Process at athenahealth, said, “Culture is our most strategic asset, so we feel particularly pleased to be singled out as a vibrant workplace full of teachers and learners. Our employees—our passionate athenistas—are benefitting from a collaborative environment that continues to translate into professional development and business success.”

The Top Places to Work recognizes the most progressive companies in the state, based on employee opinions about company leadership, compensation, training, diversity/inclusion, career development, family-friendly flexibility, and values and ethics. Private companies and nonprofits, as well as publicly held businesses, were included in the analysis.

athenahealth was included in the mid-sized companies category based on its number of employees in Massachusetts.

About athenahealth

athenahealth, Inc. is a leading provider of cloud-based business services for physician practices. athenahealth’s service offerings are based on proprietary web-native practice management and electronic health record (EHR) software, a continuously updated payer knowledge-base, integrated back-office service operations, and care coordination services. For more information, please visit http://www.athenahealth.com/ or call (888) 652-8200.

November 15, 2011 I Written By

athenahealth Announces Strategic Collaboration with Medley Health

Partnership to Benefit Physician Practices with Automated, Cloud-Based Business Services that Strengthen Doctor-Patient Collaboration and Communication

WATERTOWN, Mass.–(BUSINESS WIRE)– athenahealth, Inc. (NASDAQ: ATHN), a leading provider of cloud-based practice management, electronic health record (EHR), and care coordination services to medical groups, today announced a collaboration agreement with Medley Health, a leading provider of membership practice marketing and communications services for independent primary care physicians and their patients. The two companies will work together on product integration, co-marketing programs, and sales outreach initiatives to further strengthen doctor-patient collaboration and communication.

Specifically, Medley Health will integrate its physician-patient communications platform with athenahealth’s suite of cloud-based offerings, which includes EHRs, integrated back-office operations, automated and live patient communication, and coordination of care services.

This collaboration will enable Medley Health’s partner physicians—who operate independent primary care practices focused on delivering patient-centric care—to easily implement an automated and secure solution for patient-physician communications and collaboration, patient billing, clinical cycle management, and streamlined workflow between their physician practices and hospital systems. In addition, athenahealth and Medley Health will engage in co-marketing and sales outreach programs to independent primary care physicians.

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“Medley Health offers clear benefits to their doctors and patients and when linked to athenahealth’s cloud-based services, the model—and its potential to introduce powerful efficiencies into the practice—becomes that much more robust. We applaud Medley Health for their focus on helping independent primary care physicians retain autonomy and control over their businesses while delivering coordinated, patient-driven care,” said Jonathan Bush, CEO and Chairman of athenahealth.

athenahealth’s services include: athenaCollector® for patient billing and revenue cycle management, athenaClinicals® for electronic health records and clinical cycle management, athenaCommunicator® for patient communication services, and athenaCoordinatorSM for care coordination between the practice and hospital.

Medley Health’s services include: practice business analysis, patient demographics and patient perceptions assessments, patient marketing programs, and a secure, HIPAA-compliant platform to facilitate patient-doctor communication and collaboration—in and out of the doctor’s office.

“Medley Health’s collaboration with athenahealth is a first for membership practices, as we are now expanding choice for our independent primary care physicians by offering solutions that support deeper, more effective, more proactive doctor-patient collaboration and communication,” said Medley Health CEO and President, Steve Wigginton. “Independent physicians are being pressured from all sides to sell out to hospitals and health systems. Our membership services, in combination with athenahealth’s cloud-based practice management solutions, provide doctors with the best of both worlds—scalable technology to automate critical business functions while preserving their viability as independent practitioners that can put focus squarely on direct patient care.”

About Medley Health

Medley Health™ is a leading practice marketing and communications services company that partners with independent primary care and family doctors to help them transition and thrive in membership-based practices. Dedicated to strengthening and supporting the doctor-patient relationship, the company offers a comprehensive suite of digital, marketing and practice management services to enhance communication and collaboration, ultimately empowering patients to lead healthier lives. For more information, please visit: http://www.medleyhealth.com/.

About athenahealth

athenahealth, Inc. is a leading provider of cloud-based business services for physician practices. athenahealth’s service offerings are based on proprietary web-native practice management and electronic health record (EHR) software, a continuously updated payer knowledge-base, integrated back-office service operations, and care coordination services. For more information, please visit www.athenahealth.com or call (888) 652-8200.

November 9, 2011 I Written By

Alexian Brothers Health System Selects athenahealth as Part of New Cloud-Based Clinical Platform to Further Improve Care Coordination

Medical Group leveraging athenaClinicals® and athenaCommunicator® to help improve delivery of patient care and enable easier participation in government incentive programs

ARLINGTON HEIGHTS, Ill. & WATERTOWN, Mass.–(BUSINESS WIRE)– athenahealth, Inc. (NASDAQ: ATHN), a leading provider of cloud-based practice management, electronic health record (EHR), patient communication, and care coordination services to medical groups, today announced that Alexian Brothers Health System, a diversified Catholic healthcare organization providing care in the Chicago area through the Alexian Brothers Medical Group (ABMG), their employed provider network of 190 medical providers, has expanded its relationship with athenahealth by selecting the Company’s cloud-based EHR service, athenaClinicals®, and patient cycle management service, athenaCommunicator®, to help improve physician and patient care coordination.

The addition of athenaClinicals means ABMG now has a flexible EHR service that will work seamlessly with athenaCollector®, athenahealth’s cloud-based medical billing and practice management service, which the medical group has been utilizing to remove administrative headaches and streamline the billing process since 2003.

“As we replace our current clinical system, we believe leveraging a fully integrated system like athenahealth’s will put us in the best possible position to not only deliver superior patient care and more easily demonstrate Meaningful Use, but also to participate in other emerging pay-for-performance programs,” said Kimberly Zimmermann, Chief Operating Officer of Alexian Brothers Medical Group. “athenahealth’s understanding of how EHRs operate using the Internet allows us to be far more dynamic. Their commitment to being with us every step of the way, not just at implementation but each and every day beyond that, provides us the comfort of knowing we are set to achieve better care coordination and delivery to our patients.”

ABMG will also utilize athenaCommunicator to help better manage patient interactions initiated by practice staff or triggered by automated routines within athenaNet®, athenahealth’s cloud-based platform. The athenaCommunicator service will enable expanded accessibility for patients after hours and on weekends, streamlined patient payments, re-captured staff and physician time, reduced no-shows, and elimination of expensive paper-based mailing campaigns.

Jonathan Bush, Chairman and CEO of athenahealth said, “Working alongside Alexian for quite some time now, we’ve been able to showcase on the billing side how operating in the cloud vs. siloed software can dramatically improve a health system’s efficiency by allowing doctors to focus on patients, not the frustrations and challenges that come with the back office. We are thrilled to expand our relationship with Alexian Brothers and to allow them to tap into the power of the Cloud for patient records and communication.”

In September 2011, athenahealth launched a new online dashboard to provide clear visibility into the performance of physicians on the athenahealth network against Meaningful Use criteria. Visitors to this regularly updated dashboard will gain valuable insight into how the thousands of providers currently participating in athenahealth’s Meaningful Use reimbursement program are progressing toward meeting all Medicare Meaningful Use measures. The dashboard sheds light on the measures presenting the greatest challenges to providers and their practices as they aim to successfully complete the attestation process and collect their incentive payments.

About Alexian Brothers Health System

The Alexian Brothers Health System (ABHS) is a diversified Catholic healthcare organization founded in 1866 and headquartered in Arlington Heights, Illinois. Governed by the 800-year-old Congregation of Alexian Brothers, ABHS oversees operations of acute and specialty care hospitals, physician services, and ambulatory care clinics in Illinois, as well as senior living facilities, rehabilitation services, and community-based programming for the elderly in Missouri, Tennessee and Wisconsin.

About athenahealth

athenahealth, Inc. is a leading provider of Internet-based business services for physician practices. athenahealth’s service offerings are based on proprietary web-native practice management and electronic health record (EHR) software, a continuously updated payer knowledge-base, integrated back-office service operations, automated and live patient communication services, and the coordination of care among participants in the health care system. For more information, please visit www.athenahealth.com or call (888) 652-8200.

October 26, 2011 I Written By

athenahealth Launches VaccineViewSM; Reveals that Pediatricians are Reimbursed Below the Full Costs of Certain Vaccinations 47% of the Time

Under-reimbursement for costs of vaccinations is straining physician practices; potential public health threat looms as vaccines account for 20-30% of pediatric practice expenses

WATERTOWN, Mass.–(BUSINESS WIRE)– athenahealth, Inc. (NASDAQ: ATHN), a leading provider of cloud-based practice management, electronic health record (EHR), and care coordination services to medical groups, today launched VaccineViewSM, a program highlighting the business impact of vaccine reimbursements on America’s pediatric practices. The key finding of the analysis is that certain vaccinations are being under-reimbursed nearly half the time (47%) when the total cost to the physician, beyond the cost of acquisition of a specific vaccine, is considered. For complete methodology and results, please visit www.athenahealth.com/Vaccineview.

VaccineView analyzes vaccine payments posted on the athenaNet® network from January 2009 through December 2010 and is based on data from 158,983 individual charge lines submitted by 1,427 physicians billed to 48 payers across the nation, including a mix of government, regional, and national payers. Eight vaccines, including flu, chicken pox, measles, mumps, and rubella (MMR), and HPV vaccines, were evaluated based on a common methodology. The specific goal of the VaccineView program is to understand insurance reimbursement to pediatricians for the direct and indirect costs of vaccines, and more broadly to create a full picture of the marketplace that lends transparency and clarity to reimbursement trends where they are otherwise lacking. This is consistent with athenahealth’s objective of using its distinct cloud-based technology architecture to benefit public health. In the case of vaccinations and VaccineView, the effort seeks to raise a potential economic issue, before it escalates to that of a public health threat.

“Nearly 50 percent of the time, pediatricians in this country are not being made whole by payers for carrying sometimes expensive but necessary vaccines in their inventory,” said Jonathan Bush, CEO and Chairman of athenahealth. “There are a host of expenses involved, aside from the outright cost of acquiring the vaccine, which just aren’t reflected in reimbursement levels, and under-reimbursement represents another hit in a long line of hits to the pediatrician’s bottom line. The domino effect of under-reimbursing pediatricians for vaccinations will be that fewer will order, carry, and administer the very things necessary to prevent disease and to control the spread of seasonal illness. As it is, some five percent have stopped already, or are rerouting toddlers to public health clinics for immunizations where follow-ups plummet drastically.”

The data was derived in part using certain recognized benchmarks as set by the Centers for Disease Control and Prevention (CDC) and The American Academy of Pediatrics (AAP). To approximate direct cost (what a practice pays pharmaceutical manufacturers for a vaccine), VaccineView compared allowed amounts to CDC Private Sector Cost. To approximate indirect costs (things like personnel costs, costs to store vaccine, and insurance against loss of a vaccine), 17-28 percent was added to the CDC Private Sector Cost, based on AAP’s 2011 published report, “The Business Case for Pricing Vaccines and Immunization Administration.” When the estimated minimum indirect cost (based on AAP data) is factored into the true cost of the vaccination, the rate of underpayment is 47.2 percent. However, the data did show that payers are for the most part covering the CDC vaccine acquisition costs, with just four percent paying less than the purchase price.

“Many on the front lines of care have been navigating the challenges of vaccine reimbursement, and it’s created this sort of ethical dilemma whereby doctors either carry critical vaccinations for children or steer care elsewhere to avoid taking a loss. Cook Children’s is committed to the health of kids in our communities, and access to immunizations is a crucial part of the total care equation. Pediatric patients can’t risk having access to life-saving vaccines compromised,” stated Jason V. Terk, M.D., Medical Director for Cook Children’s Physicians Network and its purchasing organization, PedsPal.

In recent years, vaccine manufacturers have accelerated their billing cycles so that physicians have to pay sooner for the purchase of their vaccinations. Prior to that, manufacturers’ billing cycles had allowed for some of the time associated with ordering, holding vaccines in inventory, and waiting for payer reimbursement.

The direct cost of the vaccine itself is only the tip of the iceberg. Physicians must also deal with associated indirect costs that include:

  • Personnel costs for ordering and inventory
  • Storage costs
  • Insurance against loss of the vaccine
  • Recovery of costs attributable to inventory shrinkage, wastage, and nonpayment
  • Lost opportunity costs

Given that vaccinations represent a substantial portion of pediatricians’ out-of-pocket costs (20-30%), prolonged under-reimbursement for total cost stands to compromise the financial viability of their practices. Managing these costs is so burdensome for practices that many are choosing to discontinue offering vaccinations, opting to direct their patients to public health clinics. The cost inefficiencies worsen for smaller practices that have even less negotiating leverage. All told, current realities could impact public health given the role that pediatric practices play in primary care.

Bush continued, “athenahealth’s reason for being is to be physicians’ most trusted business partner. Our advocacy on their behalf is the impetus for VaccineView, because we know the challenges pediatricians and family physicians are facing on this issue. If payers continue to hold to a model in which physicians bear fiscal responsibility for giving vaccinations, this country’s goal of being able to vaccinate is significantly compromised. We hope the reimbursement gap we’re revealing forces a closer look at current programs and an approach that ensures equitable compensation for independent practitioners in this very important business of safeguarding our children’s health.”

About athenahealth

athenahealth, Inc. is a leading provider of cloud-based business services for physician practices. athenahealth’s service offerings are based on proprietary web-native practice management and electronic health record (EHR) software, a continuously updated payer knowledge-base, integrated back-office service operations, and care coordination services. For more information, please visit www.athenahealth.com or call (888) 652-8200.

October 21, 2011 I Written By