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80 Percent of US Physicians Believe Virtual Assistants Will Drastically Change Healthcare by 2018, Nuance Survey Finds

Nuance Enhances the IQ of Intelligent Systems, Offering a Glimpse of Tomorrow’s Healthcare
 
BURLINGTON, Mass., – February 27, 2013Nuance Communications, Inc. (NASDAQ: NUAN), the first to bring the power of the virtual assistant directly to consumers through mobile phones and customer service attendants, recently surveyed US doctors about the effect virtual assistants will have on healthcare. Overwhelmingly, 80 percent believe that within five years, virtual assistants will drastically change how they interact and use electronic health records (EHRs) and other healthcare apps, making them more efficient and freeing up time to spend on patients.
 
Doctors stated that mobile virtual assistants could impact healthcare most by helping them access information in EHRs, and navigate through the process using conversational commands. One out of three doctors spends 30 percent or more of their day on administrative duties — activities that could be redirected or removed using voice-enabled virtual assistants.
 
How will virtual assistants put the care back in healthcare?
  • 65 percent say the top role for a virtual assistant: more accurate, timely information to support care or alert them to missing information in records.
  • 73 percent expect virtual assistants could improve healthcare and patient engagement by helping to coordinate care between multiple caregivers.
  • 80 percent believe virtual assistants will benefit patients most by engaging them in the process, prompting them to adhere to health advice and modifying behaviors.
“Mobile virtual assistants have the potential to reinvent the way we deliver patient care,” says Dr. Alireza Shafaie, Palo Alto Medical Foundation. “As a consumer, I already experience the value of mobile assistants, and would love to bring that natural, intelligence-based dialogue to my work as a primary care physician. For every one patient I see I have to communicate my recommendations in three different places. A mobile advisor that could do that on my behalf in one shot would give me back more time in what truly matters – time with my patients.”
 
One area of interest with physicians is intelligent, voice-driven, computerized physician order entry (CPOE) that uses more sophisticated reasoning for ordering medications, labs and radiology exams beyond mere speech. Healthcare developers can embed virtual assistants — ones that conduct meaningful conversations, interpret physician requests, ask for clarification and seamlessly manage changes in course of action much like their human equivalents — directly into any clinical app to enhance a variety of new and existing workflows, including CPOE.
 
Nuance is deeply invested in a new generation of sophisticated and powerful applications underpinned by voice and clinical language understanding (CLU) that reinvents the way doctors and patients experience healthcare, providing direct access to the healthcare information that matters most.
 
“The technology exists today in Nuance to create a more intuitive way for doctors and patients to coordinate care and improve efficiency through dialogue-driven intelligent systems that hear, understand and respond,” reports Joe Petro, senior vice president healthcare engineering and R&D, Nuance. 
 
More than 500 global developers are already utilizing Nuance technology to humanize healthcare and fulfill the promise of virtual assistants in medicine. For a first glimpse of Nuance’s new healthcare virtual assistant project, codenamed “Florence,” visit booth #4025 at the Healthcare Information and Management Systems Society (HIMSS) Conference & Exhibits in New Orleans March 3 – 7, 2013.  
 
February 28, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

Nuance Healthcare Announces Clinical Language Understanding for Radiology at RSNA

Changes in Payment Models and Transition to ICD-10 Spur Need for More Accurate Clinical Documentation in Radiology

RSNA 2012 – CHICAGO – November 26, 2012 – Today, from booth 6217 at RSNA 2012, Nuance Communications, Inc. announced Assure, a clinical language understanding (CLU) offering for Powerscribe 360 | Reporting that will identify quality errors and omissions in radiology reports prior to final signature.  Assure is the first product offering to leverage CLU and which will benefit from the recent acquisitions of Quantim and J.A. Thomas and Associates, strengthening Nuance’s solutions that help drive clinical documentation improvement (CDI) for radiologists and their referring physicians..

Radiology is moving from fee-for-service to a value-based reimbursement model where it must now, more than ever, show the value it adds to patient care.  A way to demonstrate this value is to measure how radiology’s clinical documentation makes patient care more efficient and effective; a heavy weight to bear in light of government regulations such as ICD-10.  Voice-enabled radiology reporting with CLU technology plays a key role in the efficient delivery of quality diagnostic reports, enhancing patient care and helping to reduce imaging costs.

By arming radiologists with CLU documentation technologies and enterprise-wide coding, Nuance will provide immediate quality feedback and CDI recommendations for the physician and produce better quality reports and downstream benefits to facilities and providers. Today, Assure for PowerScribe 360 | Reporting goes beyond simply spotting pre-defined words within a report.  Assure leverages Nuance’s CLU technology, which contains the world’s largest knowledge base of medical terms to understand the context of the exam order and report.  Using intelligent concept extraction, Assure considers verb tenses, negations, and historical references to identify conflicts a radiologist can address prior to signature and coding.  This enables radiologists to capture the appropriate data before the diagnostic report is provided to the referring physician and used subsequently for diagnosis, treatment and care.

“Today, nearly half of all imaging exams in the U.S. are being created using Nuance speech recognition,” said Janet Dillione, executive vice president and general manager, Nuance Healthcare.  “Now, layer that with our powerful CLU technology to unlock data within clinical documentation and support it with 20+ years of healthcare expertise and you have a perfect opportunity to deliver a radiology solution that supports more accurate, complete clinical documentation and prepares for ICD-10.”

At RSNA, Nuance will have its full radiology portfolio on demonstration at booth 6217, including Powerscribe 360 | Reporting with Assure, critical results communication, and computer-assisted coding (CAC).  To learn more about how Nuance can help radiologists improve patient care, please visit: www.nuancehealthcare.com/destinationbest.

Nuance Healthcare

Nuance Healthcare, a division of Nuance Communications, is the market leader in creating clinical understanding solutions that drive smart, efficient decisions across healthcare.  As the largest clinical documentation provider in the U.S., Nuance provides solutions and services that improve the entire clinical documentation process — from the capture of the complete patient record to clinical documentation improvement, coding, compliance and appropriate reimbursement. More than 450,000 physicians and 10,000 healthcare facilities worldwide leverage Nuance’s award-winning, voice-enabled clinical documentation and analytics solutions to support the physician in any clinical workflow and on any device. For more information, visit www.nuance.com/for-healthcare/index.htm.

Connect with Nuance Healthcare on Social Media:

For the Health of IT blog – www.nuancehealthcareblog.com

Twitter – https://twitter.com/NuanceHealth

Nuance Communications, Inc

Nuance Communications, Inc. (NASDAQ: NUAN) is a leading provider of voice and language solutions for businesses and consumers around the world.  Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications.  For more information, please visit: http://www.nuance.com/

December 4, 2012 I Written By

NextGen Healthcare Enters Into Reseller Agreement With Nuance Communications

Relationship to provide more streamlined, cost-effective approach to patient data entry

Horsham, Pa. – March 27, 2012 – NextGen Healthcare Information Systems, Inc., a wholly owned subsidiary of Quality Systems, Inc. (NASDAQ: QSII) and a leading provider of healthcare information systems and connectivity solutions, today announced a reseller agreement with Nuance Communications, Inc. (NASDAQ: NUAN), a leading provider of speech-driven clinical documentation, clinical language understanding and analytics solutions to more than 450,000 physicians and 10,000 healthcare institutions worldwide.

Under the agreement, NextGen Healthcare will resell Nuance’s Dragon Medical speech recognition software to its NextGen® Ambulatory EHR clients, enabling physicians and administrators to navigate, dictate and correct medical documents by voice, directly within the electronic health record (EHR). Dragon Medical software is currently used by more than 180,000 clinicians worldwide. By incorporating the software as part of the NextGen Ambulatory EHR workflow, healthcare organizations can:

  • Improve physicians’ clinical documentation productivity;
  • Minimize time and costs associated medical transcription;
  • Drive appropriate levels of reimbursement through more complete documentation;
  • Increase patient engagement by enabling providers to capture data at a discrete level; and,
  • Enhance the quality of clinical notes to facilitate better care coordination.

“Dragon Medical provides physicians and their staff the freedom to incorporate high-value, customized narratives as part of patients’ medical records,” said Janet Dillione, executive vice president and general manager of Nuance Healthcare. “Together, advanced voice and language understanding solutions make it possible to capture the complete patient story and enable unprecedented access and interaction with the data that has been captured. We believe this collaboration with EHR leader NextGen Healthcare will bring far-reaching benefits to its diverse client base.”

“With healthcare reform initiatives such as Meaningful Use and Accountable Care Organizations (ACOs) continually emerging and evolving, the ability to collect patient data in a discrete manner is perhaps now more important than ever,” noted Scott Decker, president of NextGen Healthcare. “The comprehensive reporting capabilities offered by NextGen Ambulatory EHR are best utilized when discrete data is not only accessible but also stored in the proper format. Leveraging Nuance technology will provide our clients the flexibility needed to capture patient data and effectively populate it through our powerful reporting engine. We believe that Dragon Medical will complement and enhance the breadth and depth of our EHR capability.”

About Nuance Healthcare

Nuance Healthcare, a division of Nuance Communications, is the market leader in providing clinical understanding solutions that accurately capture and transform the patient story into meaningful, actionable information. Thousands of hospitals, providers and payers worldwide trust Nuance voice-enabled clinical documentation and analytics solutions to facilitate smarter, more efficient decisions across the healthcare enterprise. These solutions are proven to increase clinician satisfaction and HIT adoption, supporting organizations to achieve Meaningful Use of EHR systems and transform to the accountable care model. Recognized as “Best-in-KLAS” 2004-2011 for Voice Recognition we invite you to learn more, http://www.nuance.com/for-healthcare/index.htm.

About NextGen Healthcare

NextGen Healthcare Information Systems, Inc., a wholly owned subsidiary of Quality Systems, Inc., provides integrated clinical, financial and connectivity solutions for ambulatory, inpatient and dental provider organizations. For more information, please visit www.nextgen.com and www.qsii.com. Follow NextGen Healthcare on Twitter at www.twitter.com/nextgen or Facebook at http://www.facebook.com/NextGenHealthcare

April 1, 2012 I Written By

Nuance Healthcare to Introduce New Voice Capture and Language Understanding Solutions at AHIMA

CLU-Driven Solutions Unlock Meaning from Clinical Documentation; Leading Healthcare Enterprises Recognize Nuance for Vision and Delivery of Clinical Language Understanding
BURLINGTON, MA, September 28, 2011 —   Nuance Communications, Inc. (NASDAQ: NUAN) is announcing new CLU-driven solutions for the healthcare industry.  Clinical Language Understanding (CLU), an enhanced, healthcare specific natural language processing (NLP) technology, can identify and relate medical facts and “understand” what caregivers are saying.  By expanding its robust portfolio of medical speech offerings to include CLU-driven solutions, Nuance is delivering healthcare organizations with powerful innovation that can make disparate and unstructured clinical documentation meaningful and actionable.
“Clinical language understanding technology provides robust analytics capabilities to better understand what’s happening with patients as care is delivered over time and in multiple locations,” said Rasu Shrestha, M.D., vice president, medical information technology, at UPMC, a global health enterprise based in Pittsburgh.  “We’ve partnered with Nuance to capture rich clinical data through speech-enabled workflows, and together we are creating CLU-driven solutions that will convert that data into intelligence to improve operational processes and the delivery of care.”
At AHIMA, Nuance will showcase CLU technology as part of a broad spectrum of healthcare scenarios including:
  • Actionable Clinical Insight – Nuance will debut QualityAnalytics, an intelligent, CLU-driven data analysis engine that provides actionable, clinical insight across the healthcare enterprise.  QualityAnalytics can consume unstructured, narrative-based physician documentation and convert it – instantly and in real-time – into concurrent, actionable information more efficiently than manual chart review.
  • Transition to ICD-10 – In its booth, Nuance will showcase Computer-Assisted Physician Documentation technology, which combines Nuance’s speech recognition and CLU capabilities with 3M Health Information Systems’ clinical documentation improvement and coding expertise.  Together, Nuance and 3M are creating CLU-driven solutions to ensure that what clinicians document is high-quality and comprehensive, a necessity for the ongoing delivery of care and for effective coding for accurate billing and reimbursement.  For more on Nuance’s work with 3M visit here.
“High-quality clinical documentation is fundamental to operational and clinical success; it is also a driving element to progress and transition associated with EHRs and ICD-10,” said Lori P. Jayne, RHIA, Privacy Officer, Health Information Management Director at Lahey.  “At Lahey we’re partnering with technology leaders, like 3M and Nuance, that can support our healthcare enterprise from the time data is captured, through care delivery and at every instance where there is an opportunity to leverage better data to improve processes and decisions.  Technologies like speech recognition, computer-assisted physician documentation and clinical language understanding engage our nurses, physicians, coders and others to ensure we are operating under best practices as we collect and use clinical information to drive a real improvements for our business and for our patients.”
At AHIMA, Nuance will have its full healthcare portfolio on demonstration at booth #701.  With medical speech solutions from Nuance, clinicians can capture the patient story anywhere, on any device, integrated into their care delivery workflow.  The addition of CLU-driven solutions as part of the speech-enabled clinical documentation process empowers healthcare organizations to transform the patient story into meaningful, actionable information.
“Nuance is not only supporting healthcare organizations’ documentation process, we are improving it and evolving it,” said Janet Dillione, executive vice president and general manager, Nuance Healthcare.  “To date, the healthcare industry has struggled to unlock meaning from unstructured clinical documentation without intensive, manual analysis.  At AHIMA, we are showcasing invaluable, new CLU-driven technologies that will enable healthcare organizations to capture, understand and use their data more intelligently across the healthcare enterprise than ever before.”
About Nuance Healthcare
Nuance Healthcare, a division of Nuance Communications, is the market leader in providing clinical understanding solutions that accurately capture and transform the patient story into meaningful, actionable information.  Thousands of hospitals, providers and payers worldwide trust Nuance speech-enabled clinical documentation and analytics solutions to facilitate smarter, more efficient decisions across the healthcare enterprise.  These solutions are proven to increase clinician satisfaction and HIT adoption, supporting organizations to achieve Meaningful Use of EHR systems and transform to the accountable care model.  Recognized as “Best-in-KLAS” 2004-2010 for Speech Recognition we invite you to learn more, http://www.nuance.com/for-healthcare/index.htm.
Connect with Nuance Healthcare on:
About Nuance Communications, Inc.
Nuance Communications, Inc. (NASDAQ: NUAN) is a leading provider of voice and language solutions for businesses and consumers around the world.  Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications.  For more information, please visit www.nuance.com.
September 30, 2011 I Written By

Nuance Healthcare Development Platform Brings Medical Speech Recognition To the Cloud

Advanced, Cloud-based Platform Provides Global Healthcare Developers Access to Industry-Leading Speech Recognition and Clinical Language Understanding Technologies

HIMSS 2011, ORLANDO, February 22, 2011 — Today, from HIMSS, Nuance Communications, Inc. (Nasdaq: NUAN) announced that its industry-leading medical speech recognition capabilities and latest advancements in Clinical Language Understanding (CLU) technology will be available through the Nuance Healthcare Development Platform.  With this new cloud-based platform, third-party developers, serving global markets, can rapidly incorporate Nuance Healthcare technologies as part of a wide variety of healthcare applications, providing users with new capabilities for speech-driven clinical documentation, voice navigation and automatic clinical fact extraction.

The Nuance Healthcare Development Platform supports multiple devices and operating systems.  By providing all of the CPU intensive speech and language processing in the cloud, this new platform enables Healthcare ISVs (Independent Software Vendors) and internal development teams at provider and payer organizations to seamlessly embed Nuance’s SpeechAnywhere capabilities and CLU functionality as part of browser-based applications, mobile applications and thin-client desktop solutions.  The flexible environment of this new platform as a service expands the delivery of Nuance’s speech and CLU technologies to empower healthcare organizations, physicians, interdisciplinary care teams and patients to achieve better patient documentation, better process and better care.

“Dictation has proven to be among the most preferred, intuitive and effective ways to document clinical information,” said Janet Dillione, executive vice president and general manager, Nuance Healthcare.  “By expanding access to Nuance’s speech recognition and Clinical Language Understanding capabilities, the Nuance Healthcare Development Platform is enabling application developers to unleash an entire new ecosystem of healthcare applications that will help clinicians and patients create and use high quality clinical documentation better and smarter than ever before.”

The Nuance Healthcare Development Platform empowers developers to build a wide array of clinical solutions including ones that:

•Bring Cloud-based Speech Recognition to Smartphones, Tablets, PCs and Browser-based Applications – Enable physicians, nurses and other caregivers to dictate patient notes in real-time into clinical applications,
such as electronic health records (EHR), running on an array of devices including the Apple iPhone, iPad and iPod Touch.
•Convert Narrative Clinical Documentation to Structured Data within an EHR – CLU will automatically extract key, structured clinical data from clinicians’ dictated notes: patient complaints and allergies, physician-
assessed diagnoses, medication and procedural treatments, and health-related habits.
•Automate Information Retrieval at the Point-of-Care – While at a patient’s bedside, in their office or at home, clinicians can simply dictate a search query to access desired information.  Whether the clinician is
looking for updated patient test results or clinical information from an EHR, clinical data repository or other source of medical content, it can be easily accessed via a mobile device.
•Collect Patient Information – Deploy advanced speech capabilities on PCs, patient Kiosks and mobile devices to enable patients to speak their key medical information, including history of present illness, current
medications and allergies.

Nuance Healthcare Developer Quotes

Industry leaders that have already integrated capabilities from the Platform as part of their solutions include: Epocrates and Calgary Scientific.

“ResolutionMD Mobile, powered by PureWeb, delivers secure, full-functionality advanced visualization of 2D and 3D, medical images and associated patient reports directly to mobile devices, including the iPhone and iPad.  By incorporating Nuance’s new cloud-based speech recognition capabilities into the ResolutionMD workflow, clinicians will experience an enhanced level of efficiency,” said Randy Rountree, executive vice president of global sales and marketing at Calgary Scientific.  “Our mobile development team was able to rapidly access the Nuance Healthcare Development Platform and easily incorporate cloud-based, real-time speech recognition as an upcoming feature of the ResolutionMD Mobile reporting functionality.  Now, our customers will benefit from the ability to view images and create reports instantly via speech-recognized dictation from within the same app.”

Epocrates has incorporated Nuance’s SpeechAnywhere technology as part of its web-based EHR solution.  Aimed to meet the unique needs of solo and small group physician practices, Epocrates’ EHR solution incorporates Nuance-powered speech functionality, which enables physicians to easily capture information – any time (day or night), any where (in the office, in the car, at home) and on any device (desktop, iPhone, iPad, etc.).  Physicians will benefit from the ease-of-access to, and flexibility in creating medical records, as well as from the immediate availability of clinical notes for the entire care team, leading to faster and better patient care.

The Healthcare Development Platform incorporates many advanced capabilities including:

•Rapid Application Integration – Application developers can integrate the core SpeechAnywhere functionality in a matter of minutes reducing time to market.
•Flexible, Multi-Modal Applications – Clinicians can freely mix voice, touch and typing to control and document within their applications, creating a seamless user experience.
•Specialized Medical Speech and Language Models – With Nuance’s leading medical speech technology embedded, users will achieve high levels of accuracy and automatic data formatting, minimizing the need for
corrections.
•HIPPA Supportive Security – With HIPAA supportive security and encryption features, users can be sure of data security and privacy.
•Supports Multiple Devices and Operating Platforms – Enables SpeechAnywhere capabilities for applications operating within browsers running on Windows and Mac OSX environments, .NET applications running on Windows desktops and the iPhone, iPod touch and iPad.  Future versions of the platform will support an expanded list of computing platforms, mobile devices and operating systems.

The Nuance Healthcare Developer Program
Through the Nuance Healthcare Developer Program <http://www.nuance.com/for-healthcare/developers-program/index.htm> healthcare developers can gain instant access to Nuance’s medical speech recognition technologies for rapid inclusion into their applications, all through a self-service website.  Developers also have access to an on-line forum for additional support, a variety of code samples and full documentation.  To learn more about the Program and the Platform please visit:http://www.nuance.com/for-healthcare/development-platform/index.htm

As part of Nuance’s ongoing commitment to integrate the Company’s worldwide technologies and solutions, the Nuance Healthcare Development Platform has been fully designed to support both the Dragon and SpeechMagic speech engines, as well as a variety of international languages.  The initial version of the Nuance Healthcare Development Platform will be commercially available by the end the first quarter of 2011 and will support the Dragon speech engine for U.S. English.  In releases scheduled for calendar Q4, 2011 SpeechMagic and international language support will be added.

While at HIMSS, visit Nuance at booth #2744 to learn more about the Nuance Healthcare Development Platform and the entire healthcare portfolio.  For more information on CLU visit:  http://www.nuance.com/for-healthcare/resources/clu/index.htm

Nuance Healthcare
In the era of Accountable Healthcare, where there is shared responsibility for the quality and cost of patient care, Nuance Healthcare’s portfolio of Medical Intelligence solutions empower healthcare provider organizations, payers and individual physicians worldwide to deliver higher quality care, improve financial performance and enhance compliance efforts.  Nuance Healthcare employs a range of technologies and services as part of its full portfolio – speech recognition, clinical language understanding, decision support, test results management and data analysis.
For additional information on Nuance’s healthcare IT solutions visit: http://www.nuance.com/for-healthcare/index.htm

Nuance Communications
Nuance Communications, Inc. is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit www.nuance.com

About Calgary Scientific Inc.
Calgary Scientific is dedicated to providing advanced web-enablement, mobility enhancement and advanced visualization solutions to industries looking for secure access and use of their data or graphics intensive applications, while using their existing systems. All of these products demonstrate a leading edge web and mobile enablement capability made possible with the unique power of PureWeb™. Calgary Scientific also has proprietary intellectual property for image fusion, virtual colonoscopy and Computer Assisted Tissue Identification (CATI™). Calgary Scientific aims to be the premier leader and provider of truly accessible, advanced visualization solutions, in the medical imaging market, as well as the industry leaders in web and mobility enablement technologies. For more information on Calgary Scientific, go to www.calgaryscientific.com.

Trademark reference: Nuance, the Nuance logo, Dragon and Dragon Medical are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other company names or product names referenced herein may be the property of their respective owners.

Statements in this document regarding Nuance managements’ future expectations, beliefs, goals, plans or prospects constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Any statements that are not statements of historical fact (including statements containing the words “believes,” “plans,” “anticipates,” “expects,” or “estimates” or similar expressions) should also be considered to be forward-looking statements. There are a number of important factors that could cause actual results or events to differ materially from those indicated by such forward-looking statements, including: fluctuations in demand for Nuance’s existing and future products; economic conditions in the United States and abroad; the effects of competition, including pricing pressure; possible defects in Nuance’s products and technologies; the ability of Nuance to successfully integrate operations and employees of acquired businesses; the ability to realize anticipated synergies from acquired businesses; and the other factors described in Nuance’s annual report on Form 10-K for the fiscal year ended September 30, 2010 and Nuance’s quarterly reports on Form 10-Q filed with the Securities and Exchange Commission. Nuance disclaims any obligation to update any forward-looking statements as a result of developments occurring after the date of this document.

March 2, 2011 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

Nuance and 3M Team to Deliver Next Generation ICD-10-Ready Clinical Documentation Solutions

Leaders in Healthcare IT Break Barriers in Clinical Documentation Improvement and Coding; CLU-Powered, ICD-10-Ready Solutions to Set Industry Standard for Accuracy and Efficiency

Burlington, MA., February 16, 2011 — Nuance Communications, Inc. (NASDAQ: NUAN) and 3M Health Information Systems, two leaders in healthcare IT, today announced a broad, strategic partnership in which the companies are working together to deliver a suite of next generation, ICD-10-ready clinical documentation and coding solutions.  As part of the collaboration, the companies will introduce Computer-Assisted Physician Documentation™ (CAPD), technology that will provide breakthrough advancements in clinical document improvement (CDI).  Powered by Nuance’s advanced speech recognition and Clinical Language Understanding (CLU) technologies, and integrating 3M’s extensive CDI content and expertise, the use of CAPD will become a core component to provider organizations’ clinical documentation workflow.

CAPD is designed to accelerate healthcare organizations’ transition to ICD-10, a new medical coding standard that will be mandated by the U.S. Department of Health and Human Services in October 2013.  By combining Nuance’s speech recognition and CLU capabilities with 3M’s experience in developing and implementing ICD-10 coding products and services around the world, the companies will deliver solutions to empower healthcare organizations to create and use high-quality clinical documentation to optimize the accuracy and efficiency of their coding.

“High-quality clinical documentation is a driving force behind clinical, business and compliance decisions.  By transforming healthcare organizations’ clinical data into actionable information, we are delivering a new level of medical intelligence that, in the case of Computer-Assisted Physician Documentation, will not only bring substantial improvements to physician workflow; it also will facilitate more precise and complete coding and more accurate claims,” said Janet Dillione, executive vice president and general manager, Nuance Healthcare.  “The combined capabilities of Nuance and 3M will uniquely enable clinical documentation improvement at the point-of-dictation.  Our shared focus is on helping healthcare organizations create ICD-10-ready clinical documentation that will streamline coding, reimbursement and drive financial performance.”

CAPD will support physicians throughout the entire clinical documentation process, providing instant access to information needed to support documentation decisions.  As part of the CAPD workflow, clinicians will be able to use speech-recognized dictation to document patient encounters in their own words, preserving the unique patient story, while also incorporating relevant structured data.  When necessary, automated prompts will signal physicians for additional information to help improve documentation and to generate sufficient detail for both ICD-9 and ICD-10 coding.  Nuance and 3M customers who utilize Dragon® Medical, eScription® or Dictaphone® Enterprise Speech System will have the option to purchase the new CAPD solution.

“Healthcare reform, changes in reimbursement and quality reporting, and the complex transition to ICD-10 are presenting huge challenges to physicians in how they document the patient episode,” said Jon T. Lindekugel, President, 3M Health Information Systems.  “CAPD from 3M and Nuance is a breakthrough technology that will help physicians capture complete and accurate clinical documentation while saving time and reducing costs. Achieving documentation best practices can have a profound impact on a hospital’s efficiency, quality of care, reputation, and profitability.”

By intelligently determining that all required information is present, specific and clear, including accurate reflection of severity and risk of mortality, CAPD will align clinical documentation from the electronic health record (EHR) with what is coded.  This streamlined process is designed to reduce audit risks and significantly decrease CDI staff inquiries to physicians for more information, enabling more time for patient care.

“Computer-Assisted Physician Documentation is a game-changing advancement to what today the healthcare industry calls Clinical Documentation Improvement or CDI.  The ability to prompt physicians for clinical specificity at the time of documentation is really groundbreaking.  It will streamline workflow for physicians and will eliminate time-consuming and distractive queries after the fact,” said Joan Scully, former Senior Director, Revenue Cycle Management at the Cleveland Clinic and President/CEO of Scully Healthcare Consulting.  “The work that Nuance and 3M have underway is going to significantly simplify the process of creating high-quality clinical documentation.  In turn, these companies will help healthcare organizations ensure appropriate reimbursement, reduce compliance risk and meet the challenges of the upcoming ICD–10 transition.”

As part of the strategic relationship, 3M will also license Nuance’s CLU technology to advance its computer-assisted coding products for inpatient and physician-based coding.  The enhanced technology will streamline coding workflow, improve coder productivity under ICD-10, and support integration of 3M’s market-leading coding technology with its suite of mobile physician software applications.

The Nuance and 3M CAPD offering will be demonstrated at the Healthcare Information and Management Systems Society (HIMSS) annual conference and exhibition in Nuance and 3M’s booths (#2744 and #3547), being held in Orlando, Fla., February 20-24.  The companies expect the CAPD solution to be released in the fall of 2011.

3M Health Information Systems

3M Health Information Systems delivers comprehensive software and consulting services to help organizations worldwide improve clinical documentation, quality, and financial performance across the healthcare continuum. 3M offers integrated solutions for medical records coding, ICD-10, dictation and transcription, speech recognition, clinical documentation improvement, quality, and data standardization and vocabularies, effectively meeting the industry’s changing needs. With more than 25 years of healthcare experience and expertise, 3M works as a trusted and stable business partner to provide reliable implementation, training, and support services. www.3Mhis.com

Nuance Healthcare

In the era of Accountable Healthcare, where there is shared responsibility for the quality and cost of patient care, Nuance Healthcare’s portfolio of Medical Intelligence solutions empower healthcare provider organizations, payers and individual physicians worldwide to deliver higher quality care, improve financial performance and enhance compliance efforts.  Nuance Healthcare employs a range of technologies and services as part of its full portfolio – speech recognition, clinical language understanding, decision support, test results management and data analysis.

For additional information on Nuance’s healthcare IT solutions visit: http://www.nuance.com/for-healthcare/index.htm

Clinical Language Understanding (CLU), Driven by Nuance

Nuance’s advancements in CLU empower physicians to document patient encounters and medical decision-making details in their own words via Nuance speech-recognized dictation, while simultaneously extracting key clinical data, including: patient complaints, physician-assessed diagnoses, medication and procedural treatments, and health-related habits.  With CLU healthcare organizations can better use the information captured within disparate medical records to make smarter clinical, business and compliance decisions.

Nuance Communications

Nuance Communications, Inc. is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit www.nuance.com .

Trademark reference: Nuance, the Nuance logo, Dragon and Dragon Medical are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other company names or product names referenced herein may be the property of their respective owners.

Statements in this document regarding Nuance managements’ future expectations, beliefs, goals, plans or prospects constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Any statements that are not statements of historical fact (including statements containing the words “believes,” “plans,” “anticipates,” “expects,” or “estimates” or similar expressions) should also be considered to be forward-looking statements. There are a number of important factors that could cause actual results or events to differ materially from those indicated by such forward-looking statements, including: fluctuations in demand for Nuance’s existing and future products; economic conditions in the United States and abroad; the effects of competition, including pricing pressure; possible defects in Nuance’s products and technologies; the ability of Nuance to successfully integrate operations and employees of acquired businesses; the ability to realize anticipated synergies from acquired businesses; and the other factors described in Nuance’s annual report on Form 10-K for the fiscal year ended September 30, 2010 and Nuance’s quarterly reports on Form 10-Q filed with the Securities and Exchange Commission. Nuance disclaims any obligation to update any forward-looking statements as a result of developments occurring after the date of this document.

February 22, 2011 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.