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Providers Say Agfa Healthcare Has Room for Improvement as an Imaging Partner

OREM, Utah – Wednesday, February 20, 2013 – Agfa HealthCare’s stated core belief is centered around helping imaging providers succeed, yet a majority of  U.S. clients interviewed by KLAS report gaps in reaching desired results when using Agfa as a vendor. The reasons and other details can be found in the new KLAS vendor-specific report Agfa HealthCare Study 2013: Partnering with Agfa in 2013.

Throughout 2012, KLAS published a series of reports focused on imaging solutions. These reports, as well as discussions with providers, revealed that Agfa was losing client loyalty in some areas due to weak customer relations. In order to further understand this situation, KLAS launched a performance study to specifically evaluate Agfa. With the exception of x-ray equipment and speech recognition systems, Agfa receives second-tier scores across their suite of imaging solutions. However, as provider concerns grow around Agfa as a partner, there is a clear opportunity for Agfa-and other imaging vendors-to improve in helping their clients succeed.

Even with the challenges Agfa faces, they are showing early signs of success and leadership in several aspects of enterprise imaging. One of Agfa’s strengths is scaling IMPAX PACS in large, complex provider organizations. Scalability is an attribute that is important to some providers.

“This report is aimed not just at measuring how well Agfa is currently delivering synergistic solutions to their clients,” says Matt Terry, research director at KLAS and report author, “but its purpose is to also look into user perceptions and provider confidence in moving forward with Agfa.”

Other imaging vendors mentioned in this report include Merge Healthcare, McKesson, FUJIFILM, GE Healthcare, Philips, Carestream, and Siemens. To learn more about this vendor-specific report, the strategic imaging partners in the study, and the related reports published in 2012, providers and vendors can check out the full report, Agfa HealthCare Study 2013: Partnering with Agfa in 2013. This is a vendor-specific report and is available to healthcare providers at a significant discount. To purchase, visit www.KLASresearch.com/KLASreports.

About KLAS
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and to be counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. KLAS was founded in 1996, and KLAS’ staff and advisory board members average 25 years of healthcare information technology experience. For more information, go to www.KLASresearch.com, email marketing@KLASresearch.com, or call 1-800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter @KLASresearch.

February 18, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

Speech Recognition Tools Look to Play a Crucial Role within EMR

KLAS’ 2013 look at speech recognition vendors provides key insights for providers

OREM, Utah – Thursday, February 14, 2013 - Speech recognition vendors hope that just as front-end and back-end speech technology proved to cut costs and improve efficiency for transcription and image documentation, similar efficiencies can be found for EMR. This and other insights can be found in a new KLAS report titled Speech Recognition 2013: Going from Back to Front and Beyond.

Through various discussions with providers, KLAS provides key insights into the current state of speech recognition vendors and future considerations. The report touches on early leaders, market share, and front- and back-end innovations. Provider satisfaction with vendors as well as peer recommendations is also shared.

“There is a lot of interesting movement in regard to vendors in this space,” said Ben Brown, research director and report author. “For example, MModal, like some of the other vendors, shows a significant increase in service scores with their back-end solution, yet they show a significant decrease in the same category for their front-end solution. It’s important for providers to know this before they move forward with a vendor.”

Other vendors highlighted in this report include Agfa, Dolbey, and Nuance. To learn more about the speech recognition vendors and findings in this study as well as related reports that will publish in 2013, check out the full report, Speech Recognition 2013: Going from Back to Front and Beyond. This report is available to healthcare providers at a significant discount. To purchase, visit www.KLASresearch.com/KLASreports.

About KLAS
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and to be counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. KLAS was founded in 1996, and KLAS’ staff and advisory board members average 25 years of healthcare information technology experience. For more information, go to www.KLASresearch.com, email marketing@KLASresearch.com, or call 1-800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter @KLASresearch.

 

 

 

 

I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.