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CareCloud Reports Record Growth in 2012; Drives Adoption of Cloud-Based Solutions by Physicians Nationwide

Company Accelerates Market Momentum with Launch of New Clinical and Patient Applications, Enterprise Customer Wins, and Leadership Expansion

MIAMI–(BUSINESS WIRE)–CareCloud, a leading provider of cloud-based practice management, electronic health records (EHR), and medical billing software and services, today announced that the company concluded 2012 with its 12th quarter of consecutive revenue growth. Highlights included: the expansion of CareCloud’s customer base of medical groups into 45 states; the achievement of more than $1.5 billion in annualized accounts receivables under management; the inclusion of more than 4.5 million patients on its platform; and the addition of key executives, many from its leading competitors. Across the board, accelerating market demand was driven by practices migrating from outdated client-server technologies to the company’s modern cloud-based clinical and financial applications and services.

“In just three years, CareCloud has made substantial progress in its mission to replace the outdated core of healthcare technology that burdens US medical groups. We experienced our most rapid growth to date during 2012 and concluded the year with more than 2,000 providers in 45 states representing more than 50 specialties, all while securing a 96% client retention rate,” said Albert Santalo, Chairman and CEO of CareCloud. “We also completed a full suite of what is now the industry’s most modern and flexible clinical, financial, and administrative applications. Along the way, CareCloud on-boarded smaller practices at a record pace while also securing significant enterprise accounts.”

Product and Platform Expansion Support Growth

This past year saw CareCloud make substantial innovations to its core software applications and services. The company launched CareCloud Charts, its cloud-based EHR; introduced its new Mobile Patient Portal offering, enabling patients to access their health records through iPhones and iPads; and invested in operational improvements to help practices implement faster, collect more, and run their operations more efficiently. The launch of Charts completed CareCloud’s powerful suite of fully integrated clinical, financial, and administrative applications, accessible by practices 24/7 from any browser, platform, and location. Furthermore, its flexible platform allowed these applications to be made available to practices either as a full suite or on a standalone basis – reflecting a growing market demand.

Company Bolsters Senior Leadership

CareCloud significantly expanded its senior leadership team across sales, marketing, product development, operations, and technology in 2012. The year began with the addition of Paul Henry and Brad Blakey as Vice Presidents of Small Practice and Group Sales, respectively. Mr. Henry, formerly the Vice President of Sales for ADP/AdvancedMD, now oversees CareCloud’s growing small practice sales team. Mr. Blakey leads CareCloud’s group practice sales efforts, leveraging more than two decades of sales operational experience from leadership positions at Nextgen Healthcare Solutions and athenahealth. With the addition of these executives and a growing national sales team, CareCloud was able to experience tremendous momentum across all its product lines, achieving more than a 300% increase in year over year new sales bookings.

2012 also saw major strides in CareCloud’s ability to market its cloud-based solutions, generate qualified leads, and drive overall awareness. Joe Sawyer joined as Vice President of Marketing, bringing significant enterprise software and healthcare-specific marketing experience. Mr. Sawyer had previously worked as Vice President of Marketing for American Well, a Boston-based leader in telemedicine technology, as well as at SAP, Accenture, and Forrester Research. CareCloud also experienced an increase in its public relations and overall awareness capabilities during the year with the addition of John Hallock as its Vice President of Corporate Communications. Mr. Hallock was formerly head of corporate communications for athenahealth.

To fuel product, operational, and technology excellence, CareCloud secured a leader in clinical software applications while expanding its account management and support functions. Edwin Miller joined the company as Vice President of Product Management. Mr. Miller, who most recently held leadership positions at Practice Fusion and athenahealth, is now responsible for the design and rollout of CareCloud’s entire product set. In November, Ralph Catalano joined the company as the new Vice President of Operations. He came to CareCloud after spending nearly 10 years at athenahealth where he held various operational leadership positions, including leading all operations. The year concluded with the hiring of John Walsh as Chief Technology Officer. Prior to CareCloud, Mr. Walsh was Senior Vice President, Engineering and Operations for Constant Contact®, Inc., a leading online marketing company offering email, social media, survey and event marketing tools. He brings unique experience with web-scaling in business-to-business environments that will play a central role in evolving CareCloud’s product architecture moving forward.

Santalo continued, “Heading into 2012, it was critical for CareCloud to recruit and assemble some of the most talented and experienced executives both inside and outside of our industry. I feel we now have an unparalleled senior leadership team. It’s these leaders and their respective teams that will allow us to continue experiencing tremendous growth in all phases of operations, disrupt legacy healthcare IT vendors, and evangelize the ‘cloud’ in healthcare.”

Physicians Making the Switch to the “Cloud”

In 2012, 93 percent of CareCloud’s new customers signed up because they were looking to replace outdated practice management and billing systems, feeling it was critical to maintaining their financial success. During the past year, the government implemented a series of regulations that significantly impact the way doctors and their staffs administer care and gain reimbursement. As a result, these practices discovered that their previous systems – many developed in the 1980s and 1990s – would not easily accommodate the changes.

“As a medical clinic supporting a continuing care retirement community, our patients’ healthcare needs range from routine wellness visits to traditional primary care, as well as coordination with external specialists. This requires us to have the best possible care coordination in place. Having the latest technology to assist us is critical,” said Bill Cohen, Director of the Horizon House Medical Clinic, Seattle, Washington.

“Our clinic needs to stay as current as possible with the changing reimbursement requirements relating to Medicare and other commercial insurance. We found that our client server electronic health record and practice management system was cost prohibitive and the outsourced management of the system was insufficiently responsive to our needs,” added Cohen. “Our switch to a cloud-based system has already allowed us to cut costs while positioning our clinic to stay current with changes in the healthcare system that impact both us and our patients.”

In late 2012, CareCloud made available a guide designed to assist care providers and their staff through the process of assessing practice management needs, finding a new practice management and billing software system, and successfully replacing old systems. The intention was to educate and assist physician practices as they look to learn more about cloud-based technologies.

This white paper and practice management guide, “Time to Switch: Your Complete Guide to Practice Management System Replacement” is available online and marks the beginning of a series of forthcoming market research and analysis focused on improving practice profitability.

About CareCloud

CareCloud is a leading provider of cloud-based practice management, electronic health record (EHR) and medical billing software and services for medical groups. The company’s products are connecting providers to one another – and to their patients – through a fully integrated digital healthcare ecosystem that can be accessed on any browser or device.

CareCloud is helping over 2,000 thousand providers increase collections, streamline operations and improve patient care in more than 45 states. The company received over $20 million in Series A funding from Intel Capital and Norwest Venture Partners in 2011. To learn more about CareCloud, please visit

February 22, 2013 I Written By

John Lynn is the Founder of the blog network which currently consists of 15 blogs containing almost 5000 articles with John having written over 2000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 9.3 million times. John also recently launched two new companies: and, and is an advisor to docBeat. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and Google Plus.

More U.S. Doctors Leaving Private Practice Due to Rising Costs and Technology Mandates, Accenture Report Finds

As we approach a very important election this week, healthcare is still an uncertain future. Patients, physicians and health systems are still trying to navigate this new and ever changing landscape.

Last week, Accenture announced a new report that reveals partly due to the IT costs associated with expensive technology mandates, physicians are increasingly leaving private practice for more secure employment with larger hospital systems. In fact, Accenture predicts that by the end of 2013, the number of independent physicians will drop to 36 percent (down from 57 percent in 2000). And for those who do not decide to remain independent, one in three physicians will begin offering subscription-based services such as concierge medicine in order to sustain profits.

More U.S. Doctors Leaving Private Practice Due to Rising Costs and Technology Mandates, Accenture Report Finds
By 2013, only 36 percent of doctors are projected to remain independent while subscription-based services for patients continue to increase

ARLINGTON, Va; Oct. 31, 2012 – An increasing number of U.S. doctors are expected to leave private practice for hospital employment over the next 18 months, due to rising costs and technology mandates, according to a new report from Accenture. By the end of 2013, Accenture also estimates that one-in-three doctors remaining independent will offer patients with subscription-based services, such as telemedicine or online consultations, for sustaining profit – a trend that is expected to increase three-fold over the next three years.

Over the past decade, the number of independent U.S. physicians has dropped dramatically, from 57 percent in 2000 to 39 percent in 2012. By the end of 2013, Accenture predicts this number will likely drop further, to 36 percent, and is 3.6 percent lower than Accenture’s 2011 report. The Accenture findings resulted from extensive market analysis on U.S. physician employment and a survey of 204 physicians in independent practice that was conducted in May 2012.

Among the other key findings of the survey:

The majority (87 percent) of physicians surveyed cited the cost and expense of running a business as a chief concern.
Most doctors (65 percent) joining health systems said they expect to make the same or less compensation than in private practice.
Sixty-one percent cited business operations as a main reason for seeking hospital employment rather than remaining independent.
More than half of doctors (53 percent) cited electronic medical record requirements as a main reason for leaving private practice.
“More independent physicians are offering subscription-based services as a way for patients to customize their care experience,” said Kaveh Safavi, M.D., J.D., who leads Accenture’s North America health industry. “Meanwhile, patients appreciate the opportunity to supplement their existing coverage with premium, subscription-based services, such as same-day appointments and online prescription refills.”

Learn more about Accenture’s Insight Driven Health.

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with 257,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, 2012. Its home page is

November 5, 2012 I Written By

Diversinet Appoints Mobile Healthcare Strategist Alan Portela to Board of Directors and New Executive Advisory Board

Diversinet today announced that Alan Portela, a mobile healthcare strategist and innovator, is joining its Board of Directors and will chair a new Executive Advisory Board.

This news highlights Diversinet’s ability to attract a wealth of talent in corporate governance and advisory roles. Portela will draw on his expertise in healthcare IT, U.S. government markets and meaningful use to guide Diversinet as it builds its prominence in the burgeoning mHealth field.

Company to Benefit from Expertise in Healthcare IT, U.S. Government Markets and Meaningful Use

TORONTO, May 31, 2011Diversinet Corp. (TSX Venture: DIV, OTCBB: DVNTF), a leader in “Connected and Protected” mobile healthcare communications, has appointed Alan Portela, a mHealth strategist and innovator, to its Board of Directors.

Additionally, Portela will serve as chairman of a newly formed Diversinet Executive Advisory Board.

“Alan is a respected visionary whose guidance will help us strengthen Diversinet’s leadership in mobilizing information technology for healthcare organizations,” said Diversinet Chairman and CEO Albert Wahbe. “His expertise gained from introducing electronic health records to the U.S. military and setting the standard for incorporating meaningful use by healthcare technology companies will be particularly valuable as we enter our next phase of growth.”

Portela has more than 25 years experience as an IT strategist and executive, marked by pivotal contributions to mobile healthcare. He is currently a board member for AirStrip Technologies and CliniComp, Intl., and serves as an adviser to InTouch Health and Accenture.

Portela has been a leading force in the selection and deployment of electronic health records (EHRs) by the Military Health System and Veterans Health Administration.  He pioneered the “Clinical Automation via Functional Clusters” concept, recognized as the best model for meeting criteria for the various stages of meaningful use – an increasing concern for healthcare organizations. Additionally, Portela is a leader in the Virtual Intensive Care Model (Tele-ICU), having helped develop the concept of remote ICU coverage via mobile technology.

The consulting firm founded by Portela, Hybrid Clinical Transformation LLC, also has been retained by Diversinet to provide sales and business development services.

Concurrently, Diversinet announced that Ravi Chiruvolu has resigned from its Board of Directors. “We thank Ravi for his valuable contribution to Diversinet,” said Wahbe, “and we wish him well.”

About Diversinet
Diversinet Corp. (TSX Venture: DIV, OTCBB: DVNTF) provides a patented and proven secure application platform that enables healthcare organizations to rapidly deploy HIPAA-compliant mobile healthcare (mHealth) applications to anyone, anytime, anywhere. Diversinet’s MobiSecure® platform helps payers and providers meet growing needs for safe, convenient, on-the-go storage and sharing of personal health data. Connect with Diversinet Corp. at Its tagline is “Healthcare. Connected and Protected.”

June 3, 2011 I Written By

Accenture Teams with Harold P. Freeman Patient Navigation Institute to Equip More Navigators with Skills

Accenture  and Patient Navigation Institute (PNI) announce initiative to broaden use of Navigators in patient care – increases certified Navigators and builds health alignment (i.e. payers, providers) to sustain adoption.  First pilot program will go-live in Cleveland, Ohio.

The Tribeca Film Festival will feature a  HBO documentary on this project  in its -The Education of Dee Dee Ricks.  Patient navigators work one-on-one with patients to help them navigate the health system and care options – most commonly, with cancer care.  Dr. Freeman, founder of PNI, is a highly-recognized health luminary. Various medical journals (ie JAMA, NEJM) have published clinical evidence on the role of PNI’s program in improving cancer outcomes.

National initiative supports Accenture’s Skills to Succeed corporate citizenship focus, targets Cleveland for first program

New York; April 28, 2011 – Accenture (NYSE: ACN) and the Harold P. Freeman Patient Navigation Institute (PNI) today announced that they are teaming to equip more people with the skills to get jobs as patient navigators, who provide one-on-one guidance and assistance to patients dealing with the health care system.

The national effort, part of Accenture’s corporate citizenship initiative Skills to Succeed, focuses on three areas.  First, Accenture has worked with PNI to create a Website that features an online and text donation mechanism to enable donations to fund student scholarships for patient navigators.  The site was launched for the upcoming Tribeca Film Festival premiere of The Education of Dee Dee Ricks. The documentary captures one patient’s experience and highlights the work of PNI and the need for more patient navigators.

Second, Accenture employees will coach and mentor PNI graduates on business skills, including resume-writing and interview skills to support their job searches.  Finally, Accenture and PNI are focusing on Cleveland, Ohio, to create their first community program to help identify candidates and enable their access to training.  As a first step, Accenture has conducted an assessment, which found that, over the next few years, the Cleveland area will require several hundred new patient navigators.

“With 60 hospitals and a significant concentration of medical leaders, Cleveland is an ideal market in which to expand patient navigation,” said Jim Dickey, Accenture’s managing director in Cleveland. “Through our relationship with PNI, we can help build the skills of individuals interested in pursuing jobs as patient navigators, help improve the quality of healthcare and, ultimately, have an impact on the economic vitality of our community.”

Patient navigators, an emerging job in the healthcare field, eliminate barriers to timely screening, diagnosis, treatment and supportive care within the fragmented healthcare system, and they reduce disparities in access to diagnosis and treatment of cancer and chronic diseases, particularly among poor and uninsured people.  “Navigators can play an important role in connecting patients to advanced care,” said Mark Knickrehm, global managing director, Accenture Health. “From detection to recovery, patient navigators improve access and coordination to expertise, treatment and technology.”

“Our work with PNI helps bring to life Accenture’s commitment to building skills – drawing on our people’s passion, experience and dedication to developing and nurturing talent,” said LaMae Allen deJongh, managing director, Accenture US Human Capital & Diversity.  “This innovative public/private partnership can make a significant, lasting impact on the economic well-being of individuals, by developing skills and connecting people with the right job opportunities.”

“By training more people to become patient navigators, local healthcare systems will be better equipped to meet a community’s specific needs,” said Harold P. Freeman, M.D., of the Patient Navigation Institute.  “This effort will not only increase our number of patient navigators, but will also encourage more hospitals, health clinics and community-based organization to adopt the PNI training program to provide patients across the country with better access to healthcare services.”

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with approximately 215,000 people serving clients in more than 120 countries.  Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. Through its Skills to Succeed corporate citizenship focus, Accenture is committed to equipping 250,000 people around the world by 2015 with the skills to get a job or build a business. The company generated net revenues of US$21.6 billion for the fiscal year ended Aug. 31, 2010.  Its home page is

The Harold P. Freeman Patient Navigation Institute

Patient navigation was founded by Harold P. Freeman, M.D. in 1990, when he initiated and developed the first Patient Navigation program in Harlem to reduce disparities in access to diagnosis and treatment of cancer, particularly among poor and uninsured people. In 2007, as a direct result of a $2.5M grant received from the Armgen Foundation, the Ralph Lauren Center for Cancer Care and Prevention established The Harold P. Freeman Patient Navigation Institute (HPFPNI) to support Patient Navigation training to individuals and those associated with organizations. The Institute opened its doors to address the growth in Patient Navigation programs, but also to offer standards and best practices that are customizable to meet each program’s needs. For more information, please visit

April 30, 2011 I Written By

Accenture and Plexis Expand Medicaid Footprint with Joint Public Health Solution

Joint Offering Streamlines, Reduce Costs of Medicaid Systems

Reston, VA U.S. (January 11, 2011) – Accenture and Plexis launched a joint solution to optimize the efficiency, cost, and reliability of Medicaid Management Information Systems (MMIS). Building on a commercial off-the-shelf model, Accenture’s Public Health Platform (APHP) introduces a new industry MMIS option to enable states to better adapt to the evolving Medicaid landscape.

Accenture Public Health Platform is a fully configurable, MMIS solution with the ability to quickly implement and adapt to evolving state Medicaid management needs. The platform leverages Accenture’s robust system integration, project management and software development capabilities, combined with Plexis software to create a faster implementation model, with fewer costly change orders and reduced risk of a failed go-live.

APHP is modeled after Accenture’s proven approach to deployment of commercial-off-the-shelf (COTS) solutions in public service and commercial environments.  Designed to enhance administrative efficiency, improve health outcomes and drive cost out of public service health programs, APHP is the foundation to a comprehensive approach to public service health program administration.

“Accenture is committed to transforming health administration, to focus in improving the health and wellness of the citizens supported by our public sector customers,” said Christopher Deelsnyder, Director of Government Health Solutions, Accenture Health Practice.

“Economic challenges, technology standard changes, and health reform continue to drive states to modernize Medicaid systems ever more quickly, and many agencies have struggled to keep up.” said Jorge Yant, CEO of Plexis. “This advanced solution will reduce the amount of effort required to successfully administer programs allowing agencies to reduce costs and increase efficiencies by focusing their resources more closely on delivering quality patient care.”

The APHP leverages Plexis’ Quantum Choice Software, a leading provider of automated health claims processing software in both commercial and public healthcare environments, built to be deployed more quickly, and with greater configurability than othersystems can offer.  This allows agencies to meet the requirements of an MMIS—with greater ease, reduced risk and lower total cost of ownership.

Insight driven health is the foundation of more effective, efficient and affordable healthcare. That’s why the world’s leading healthcare providers and health plans choose Accenture for a wide range of insight driven health services that help them use knowledge in new ways–from the back office to the doctor’s office. Our committed professionals combine real-world experience, business and clinical insights and innovative technologies to deliver the power of insight driven health. For more information, visit:

About Plexis

Plexis Healthcare Systems, founded in 1996, is a leading payer solution providing claims processing, managed care and premium billing technology. Plexis software processes millions of claims transactions daily for healthcare payer organizations across the United States and throughout the world. Plexis technologies enable commercial and governmental healthcare organizations to reduce costs, streamline and automate their administrative operations, increase efficiency and enhance customer satisfaction while helping them meet current governmental regulations. Learn more about Plexis Healthcare Systems at

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with approximately 211,000 people serving clients in more than 120 countries.  Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.  The company generated net revenues of US$21.6 billion for the fiscal year ended Aug. 31, 2010.  Its home page is

January 11, 2011 I Written By

John Lynn is the Founder of the blog network which currently consists of 15 blogs containing almost 5000 articles with John having written over 2000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 9.3 million times. John also recently launched two new companies: and, and is an advisor to docBeat. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and Google Plus.