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Healthcare CRM: Improving Health Outcomes through Better Communication

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Improving patients’ outcomes for the sake of value-based care resembles solving a thousand-color jigsaw puzzle. If you don’t have a perfectionist on your team, get ready for a crooked picture with wrong and missing pieces. In terms of patients’ outcomes, these pieces are communication gaps. But who or what can be the perfectionist to help you solve the puzzle? Think of a healthcare CRM.

CRM’s Place in the Care Delivery Puzzle

Providers might ask “Is it a good idea to perceive patients as clients during the care cycle?” It’s questionable. However, a CRM for healthcare doesn’t serve as a salesman. Rather, it helps caregivers communicate with patients more effectively thanks to understanding patients’ health needs better, assuring regular care cycle activities and preventing complications.

Although important for a wide range of diseases, a CRM-based proactive approach to communicating with patients is especially useful for the following care cases:

  • Post-surgery convalescence period
  • Long-term treatment
  • Chronic disease management

So, let’s find out in detail how a CRM can help tackle these challenges.

Post-surgery Convalescence Period

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Patients going through post-surgery recovery at home can’t receive 24/7 nurturing from surgeons, physicians and nurses. Without professional support, a person may feel anxious or depressed. They can also show signs of careless behavior (skipped medications, overlooked or mistreated emerging symptoms) due to an overall weakness after excision, which can lead to complications or even readmission.

To improve the patient’s outcomes in this case, a healthcare CRM should ensure a constant information flow between the patient and the care team members. Thus, the person will receive EHR-tuned personalized information via e-mails with targeted messages, interactive education materials, reminders to take medications, and more.

The caregivers, in turn, will be able to form a clearer picture of the patient’s current health condition as the CRM will be sending the person surveys about their state or requests to send their surgeon a photo of the incision to evaluate the recovery process.

As a result, the patient will pay attention to their condition, track changes and act more responsibly.

Long-term Treatment and Chronic Disease Management

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In the context of healthcare CRM software, there is no significant difference between chronic diseases and conditions requiring long-term healing. Over the months and years, regular consultations, examinations and procedures define the patient’s regimen.

A healthcare CRM tracks gaps in scheduled appointments and detects interrupted care cases. It sends direct reminders to health specialists so that they can undertake corresponding actions. For example, send an email or make a call. Patients also receive notifications about the missed appointments, being able to schedule new appointments or ask for an advice if they experience new symptoms.

Moreover, with a tight integration to the EHR, the CRM notifies physicians about disturbing lab results (for example, when the HbA1c level has risen). Then, the care team member uses the CRM functionality to recommend the patient schedule an appointment for discussion.

Solving the Care Delivery Puzzle

Patients don’t need to be taken care of all the time, but they still need additional guidance. During the period of recovery from a surgery or in cases of long-term treatment and chronic conditions, patients may feel overwhelmed with multiple checks, tests and procedures.

Even if the care team consists of perfectionists only, health professionals are unable to help every patient on a 24/7 basis and safeguard timely medication intakes, healthy habits or a positive mood. Therefore, the care cycle picture is missing important communication pieces.

So, a healthcare CRM does a very important job by adding the following proactive communication elements to the puzzle:

  • Tracking interrupted care cases and notifying health professionals
  • Alerting medical staff to disturbing values in lab results
  • Sending EHR-based personal emails with brochures and education materials
  • Reminding about taking medications and notifying about scheduled appointments
  • Requesting health status information: photos as well as forms with answers about mood, objective, subjective, vitals and other values

With these elements, caregivers can finally solve the care delivery puzzle by reducing interrupted care cases, complications and readmissions.

This guest blog post is written by Dzianis Zhynko.

March 25, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Medsphere Introduces Mobile OpenVista Enterprise to MOVE Clinicians Away From the Desktop

MOVE makes real-time patient data in the OpenVista EHR available anywhere users have web access

CARLSBAD, Calif.–(BUSINESS WIRE)–Medsphere Systems Corporation, the leading provider of affordable and interoperable healthcare information technology (IT) solutions, today introduced Mobile OpenVista® Enterprise (MOVE). MOVE liberates OpenVista EHR data from the desktop and enables physicians and clinical staff to work more effectively and efficiently.

MOVE provides secure, mobile, real time access to patient information—medications, allergies, problems, orders, documentation—anywhere a clinician has WiFi or cell coverage. Physicians can use MOVE at home to review medication orders. Nurses can use MOVE at the bedside to record information about a patient’s changing condition. With MOVE, clinicians have information in hand and can answer questions immediately while cutting down on trips to the PC.

MOVE includes NoteAssist, Medsphere’s advanced patient documentation system, enabling robust patient data on mobile devices. Clinicians can speak or type text into the fully templated system, giving flexibility to users and control to administrators. With MOVE, clinicians can start a note in the hallway and seamlessly complete it on the desktop, or start a note on the desktop in the office and finish and sign it from home. For physicians and clinical staff, NoteAssist and MOVE are a liberating combination.

“Without doubt, healthcare IT is moving toward mobility and enhanced, streamlined processes,” said Medsphere President and CEO Irv Lichtenwald. “Medsphere is excited about moving OpenVista in that same direction. When you factor in the proven nature of OpenVista and the affordability of our subscription service, Medsphere offers acute and behavioral health hospitals a clearly superior platform without the excessive costs of so many other options.”

Beyond recent enhancements to OpenVista, Medsphere recently expanded the company’s line of products and services via mergers with Phoenix Health Systems and MBS/Net, both now divisions of Medsphere. Phoenix Health Systems is a recognized provider of healthcare IT services, including systems implementation, compliance project management, service desk, end-user device management, infrastructure support, application management and IT leadership. Currently being integrated with OpenVista, MBS/Net’s suite of ambulatory physician enterprise products include a fourth-generation physician practice management system, ambulatory electronic health record (EHR), document management system and an advanced physician practice scheduling application, as well as the company’s established outsourced revenue cycle management (RCM) and practice hardware management services.

Derived from the proven VistA system developed by the U.S. Department of Veterans Affairs and the Indian Health Service, OpenVista is a comprehensive EHR platform combining both clinical and financial applications. Medsphere’s Government Services Division also applies extensive knowledge of VistA to development and testing work for the VA and Indian Health Service.

About Medsphere

Founded in 2002 and based in Carlsbad, Calif., Medsphere Systems Corporation is an organization of committed clinical and technology professionals working to make quality healthcare IT solutions accessible to organizations of virtually any size, shape or budget. Medsphere’s OpenVista® is an acute and inpatient behavioral health-oriented portfolio of clinical products and services that leverages the VistA electronic health record (EHR) system developed by the Department of Veterans Affairs (VA) and the Indian Health Service (IHS). Medsphere’s Government Services Division also applies that VistA expertise to development and testing projects for both VA and IHS.

Medsphere’s MBS/Net division enables better ambulatory care via physician practice EHR, revenue cycle management (RCM) and practice management systems and services. Using a vendor-independent approach to helping hospitals solve critical challenges, the Phoenix Health Systems division provides a host of healthcare IT services, including systems implementation, compliance project management, service desk, end-user device management, infrastructure support, application management and IT leadership.

March 17, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Wolters Kluwer Completes First Group of Data Migrations for New Customers Converting to ProVation MD from Olympus EndoWorks

More Than 94,000 Examination Records at Three Facilities Migrated in Less Than 24 Hours

 

March 16, 2016 – The Health division of Wolters Kluwer, a leading global provider of information and point of care solutions for the healthcare industry, today announced it has successfully completed data migrations at three ProVation® MD Gastroenterology customer facilities that converted from Olympus® EndoWorks® in advance of its 2018 retirement. Wolters Kluwer signed agreements last year to replace Olympus EndoWorks with ProVation MD at 86 healthcare facilities.

The data migrations were conducted using the EndoWorks Export Tool developed by Olympus and licensed to Wolters Kluwer, a preferred replacement vendor. Use of the export tool in conjunction with its own proprietary data import tool enabled Wolters Kluwer to successfully migrate an average of nearly 32,000 examination records representing up to 10 years of patient data at each facility. The three data migrations were completed in less than 24 hours combined, with one migration taking just a single hour.

“The success of these data migrations is a key milestone that further solidifies our position as the leading vendor and product of choice for replacing Olympus EndoWorks,” said David A. Del Toro, President & CEO of Clinical Software Solutions at Wolters Kluwer. “Access to the EndoWorks Export Tool is a key differentiator for us as only Olympus-preferred vendors can license the utility. Using the export tool and applying our years of expertise managing clinical data, we’ve proven the speed, accuracy and value of our EndoWorks data migration methodology.”

The only dedicated structured reporting and coding solution that provides clinically relevant, intuitive software for more accurate and complete documentation of procedures, ProVation MD Gastroenterology allows physicians to efficiently capture robust detail from even the most complex procedures. It then automatically generates clear, complete procedure notes and appropriate reimbursement codes, quickly, easily and without dictation. By automatically applying the reimbursement codes and disseminating critical procedural information, ProVation MD ensures appropriate payment, reduces costs and streamlines quality reporting while improving clinical communication and care coordination.

To lessen the impact on its customers as it phases out EndoWorks over three years, Olympus identified ProVation MD and one other software solution as recommended replacements. That means Wolters Kluwer is one of just two vendors able to license an Olympus-developed export utility to seamlessly migrate data from EndoWorks to ProVation MD.

Click here for more information on converting to ProVation MD from Olympus EndoWorks.

About Wolters Kluwer

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2015 annual revenues of €4.2 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.

Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).

Wolters Kluwer Health is a leading global provider of information and point of care solutions for the healthcare industry. For more information about our products and organization, visithttp://www.wolterskluwer.com/, follow @WKHealth or @Wolters_Kluwer on Twitter, like us on Facebook, follow us on LinkedIn, or follow WoltersKluwerComms on YouTube.

March 16, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Health Market Science Rebranded as LexisNexis Risk Solutions for Pharmacy Marke

Integration into LexisNexis Health Care Solutions Holds Promise for Unprecedented Data Intelligence Solutions for Retail Pharmacies and Pharmacy Benefit Managers

ATLANTA – March 14, 2016 – LexisNexis® Risk Solutions, a leading provider of data, analytics and technology, today announced the rebranding of Health Market Science, its most recent acquisition, as LexisNexis Risk Solutions in the Pharmacy market. The rebranding initiative reflects the organization’s commitment to combine its industry-leading public records footprint and prescriber data, leveraging analytics and big data technology in the Pharmacy space.

“Over the last four years, we have charted – and achieved – a very specific course for growth within the health care data analytics market, and the Pharmacy space has been a top priority since day one,” said Jeff Klein, Senior Vice President and General Manager, LexisNexis Risk Solutions. “We are pleased to have partnered with all of the major retail pharmacy chains and the majority of the Pharmacy Benefit Managers (PBM) over the years and look forward to working with them and other industry leaders to forge the future of data analytics in the Pharmacy market.”

The company acquired Health Market Science in 2014, combining public records, claims and medical data with solutions tailored to pharmacies and PBMs, including VerifyRx™, a real-time and compliance validation solution specifically for pharmacies and PBMs and Provider Data Masterfile™, the industry-leading provider referential database of more than 8.5 million U.S. health care practitioners, including prescriber credentials.

“The Pharmacy market, like the rest of the health care industry, is transforming; and big data technology is at the heart of that transformation,” said Craig Ford, Vice President of Sales, Pharmacy, LexisNexis Risk Solutions. “LexisNexis Risk Solutions is ready to build on its heritage of quality provider data and lead the Pharmacy market through the maze of compliance requirements and into the brave new world of population health management and socio-economic data.”

In a market with an increasingly stringent and complex regulatory environment, pharmacies without the ability to perform real-time compliance checks put themselves at risk. By combining the industry-leading provider referential database with the company’s public records footprint, analytics and big data technology, LexisNexis Risk Solutions can offer a continuum of prescriber data assets, analytics and services that allow pharmacy customers to remain compliant.  

“It’s a good time for our brand to reflect what LexisNexis Risk Solutions brings to the Pharmacy market in terms of member and patient data assets, visualization, analytics and services that allows Pharmacy and PBM customers to increase member engagement,” said Dan Schofield, Director, Vertical Market, Health Care,  LexisNexis Risk Solutions.

Non-adherence to medication has been estimated to cost the health care industry $290 billion[1] per year, as patients seek hospitalization, expensive treatments or the emergency room for illnesses that could have been properly treated with medication. The combination of member and claims data, analytics and public records data with big data technology, enables pharmacists and PBMs to use socio-economic health attributes to predict and score the member’s motivation to take medication and take ownership over their own care.

About LexisNexis Risk Solutions
LexisNexis Risk Solutions (http://www.lexisnexis.com/risk/) is a leader in providing essential information that helps customers across industries and government predict, assess and manage risk. Combining cutting-edge technology, unique data and advanced analytics, LexisNexis Risk Solutions provides products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. LexisNexis Risk Solutions is part of RELX Group plc, a world-leading provider of information and analytics for professional and business customers across industries.

Our health care solutions combine proprietary analytics, science and technology with the industry’s leading sources of provider, member, claims and public records information to improve cost savings, health outcomes, data quality, compliance and exposure to fraud, waste and abuse.

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[1] New England Health Care Institute, Thinking Outside the Pillbox: A System-wide Approach to Improving Patient Medication Adherence for Chronic Disease, August 2009, http://www.nehi.net/writable/publication_files/file/pa_issue_brief_final.pdf

March 14, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Medisolv Achieves another Milestone in Electronic Clinical Quality Reporting

Successfully Submits patient data under The Joint Commission Option 2 Electronic Clinical Quality Reporting (eCQM) for ORYX Performance Measurement

Columbia, MD, March 10th, 2016 — Medisolv, Inc., a recognized leader in Quality Management and Reporting Solutions, is proud to announce that it has successfully completed reporting electronic clinical quality measures data for The Medical University of South Carolina (MUSC) to The Joint Commission under Option 2 of the ORYX® Performance Measurement Program. The entire submission including all six Core Measure Sets were submitted electronically in the new QRDA I format without any manually abstracted data. Medisolv maintains its leadership in eCQM reporting as the only vendor to have successfully submitted patient data in both TJC Option 2 and the first year of the CMS electronic quality reporting pilot.

“We are very proud of this achievement. I want to congratulate our team for their dedication and hard work. We thank our partners at The Medical University of South Carolina (MUSC). This would not be possible without their active collaboration. Together we have significantly moved the ball forward in electronic quality reporting” said Dr. Zahid Butt, CEO of Medisolv.

“This is another example of our commitment to leverage health IT for improving quality of care for our patients. Our substantial investments in an EHR and clinical workflow optimization were crucial in production of high quality data that made this submission possible,” said Dr. Danielle Scheurer, Chief Quality Officer of MUSC.

“We are pleased to see the commitment to electronic reporting of quality data coming to fruition. It was an extensive undertaking by all parties and we congratulate their hard work,” said David Baker, MD, MPH, FACP, and Executive Vice President of Healthcare Quality Evaluation at The Joint Commission.

About Medisolv, Inc.

Medisolv, Inc. is a national leader in Quality Management and Reporting solutions covering electronic, abstracted and claims based quality measures. Medisolv’s ENCOR is an integrated suite of software modules designed to meet the challenges of alignment between electronic quality measures and manual abstraction in CMS and Joint Commission quality reporting programs. These include CMS hospital inpatient (IQR), hospital outpatient (OQR) and physician quality reporting (PQRS). All Joint Commission quality reporting options, including Option 2 (eCQM only), are fully supported. ENCOR is ONC certified (2014 edition) for all 29 hospital, and 64 provider eCQMs used for Stage 2 Meaningful Use quality reporting. Medisolv Quality Management and Reporting solutions have received the exclusive endorsement of the American Hospital Association (AHA). For more information about Medisolv, visit www.medisolv.com.

About MUSC

Founded in 1824 in Charleston, The Medical University of South Carolina is the oldest medical school in the South. Today, MUSC continues the tradition of excellence in education, research, and patient care. MUSC educates and trains more than 3,000 students and residents, and has nearly 13,000 employees, including approximately 1,500 faculty members. As the largest non-federal employer in Charleston, the university and its affiliates have collective annual budgets in excess of $2.2 billion. MUSC operates a 750-bed medical center, which includes a nationally recognized Children’s Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (a National Cancer Institute designated center) Level I Trauma Center, and Institute of Psychiatry. For more information on academic information or clinical services, visit musc.edu. For more information on hospital patient services, visit muschealth.org.

About The Joint Commission

The Joint Commission Founded in 1951, The Joint Commission seeks to continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value. The Joint Commission accredits and certifies nearly 21,000 health care organizations and programs in the United States. An independent, nonprofit organization, The Joint Commission is the nation’s oldest and largest standards-setting and accrediting body in health care. Learn more about The Joint Commission atwww.jointcommission.org.

March 11, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

e-MDs to Acquire Ambulatory Software Technology Assets from McKesson

Austin, TX – March 9, 2016 – e-MDs, a leading provider of ambulatory electronic medical record (EMR), practice management (PM) software, revenue cycle management (RCM) solutions, and credentialing services, today announced that it has agreed to acquire several software technology assets from McKesson Business Performance Services (McKesson). The McKesson assets include McKesson Practice Choice™, Medisoft®, Medisoft® Clinical, Lytec®, Lytec® MD, and Practice Partner®.

The acquisition will provide its customers with added resources for growth. The combined company’s products and services are projected to be used by nearly 55,000 providers nationwide.

“The McKesson team supporting these products is passionate about the same thing we are ─ helping doctors maintain focus on the patient,” stated Derek Pickell, CEO of e-MDs. “All of us at e-MDs look forward to aligning this team with ours to bring e-MDs’ full suite of solutions to thousands of new providers across the country.”

The acquisition will establish e-MDs as a front-runner in the ambulatory healthcare market, enhancing the company’s future growth and performance potential. Existing e-MDs and the McKesson clients, who use these products, will benefit from working with a company whose primary focus is software and services for small- to medium-sized practices, and the increased depth and breadth of industry knowledge this acquisition affords.

“e-MDs is the perfect fit for these assets because it has award-winning technology that is ideally suited to this customer base,” said Scott Sanner, SVP & GM, McKesson Business Performance Services.

“This acquisition is key to both our growth and diversification strategies,” stated George Kase, Partner with Marlin Equity Partners, the financial backers of e-MDs. “The purchase is in line with our strategy to complement organic growth by making selected strategic acquisitions. It also offers economies of scale allowing us to extend the e-MDs brand into new areas not previously available.”

About e-MDs

e-MDs is a leading provider of integrated electronic health records, practice management software, revenue cycle solution, and credentialing services for physician practices and enterprises. Founded by physicians, the company is an industry leader for usable, connected software that enables physician productivity and a superior clinical experience. e-MDs software has received top rankings in physician and industry surveys including those conducted by the American Academy of Family Physicians’ Family Practice Management, AmericanEHR™ Partners, MedScape®, and Black Book®. e-MDs has a proven track record of positioning clients for success as demonstrated by Meaningful Use attainment in 2011, 2012, 2013 and 2014. According to data provided by CMS, e-MDs clients are attesting in the top proportion of all major vendors. For more information, please visit http://www.e-mds.comhttp://facebook.e-mds.com and https://twitter.com/emds.

March 10, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Mississippi Division of Medicaid Leverages MedeAnalytics to Become First Medicaid Agency in the Nation to Exchange Clinical Data in Real-Time

Data Analytics Leader Establishes Interface between Medicaid and State’s Largest Medicaid Provider

Emeryville, CA – (March 8, 2016) – Today MedeAnalytics and the Mississippi Division of Medicaid (DOM) announced that DOM has become the nation’s first Medicaid agency to send and receive clinical data in real-time with a health system using the Epic medical records system. The agency worked with MedeAnalytics and Epic to provide Medicaid data to the state’s largest provider of care to Medicaid patients, the University of Mississippi Medical Center (UMMC). The connection is powered by MedeAnalytics, a leader in healthcare analytics.

This accomplishment means that UMMC doctors can now review the electronic medical history of DOM patients, allowing them to quickly make better-informed decisions. “Giving doctors and nurses access to important information such as medications, diagnoses and allergies ensures that they can make the best care decisions for Medicaid patients,” said Dr. John Showalter, chief health information officer of UMMC.

MedeAnalytics established and standardized DOM’s Medicaid Enterprise Master Patient Index (EMPI). The standardized EMPI, a multi-year initiative, serves as the core identity management service to allow easy management of a patient’s longitudinal record improving patient safety and care.

“As part of our commitment to provide quality health coverage for vulnerable Mississippians, we are proud to have established one of the nation’s first interfaces between Medicaid and Epic to share Medicaid clinical data with the state’s largest Medicaid provider,” said David J. Dzielak, executive director of the Mississippi Division of Medicaid.

MedeAnalytics first helped DOM lay the groundwork for this effort by creating an EMPI and single patient identifier in 2014. They accomplished this by analyzing and de-duplicating more than a decade of medical records from 2.3 million Medicaid beneficiaries. The process resulted in a unique longitudinal patient record for over 750,000 Medicaid and Children’s Health Insurance Program (CHIP) beneficiaries. MedeAnalytics worked with DOM to make the data accessible through a Medicaid provider portal, then began the next phase of the project: standardization of the Medicaid clinical EMPI to support a clinical data interface with external stakeholders.

“After years of working with our technology partners to build a foundation consisting of an EMPI and clinical data repository, we can now instantly share patient summaries with external stakeholders, such as UMMC. This real-time access to beneficiary data will improve insight into beneficiary health trends, empower better care decisions and much more,” said Rita Rutland, DOM deputy administrator of information technology management.

Now, DOM and UMMC can interact to share Consolidated-Clinical Document Architecture (C-CDA) patient summaries through UMMC’s Epic electronic health record (EHR). MedeAnalytics expects to receive approximately 3,500 clinical inquiries per day from UMMC and will send the corresponding clinical summaries for Medicaid beneficiaries in response.

“We are excited to have achieved this level of interoperability. Securely exchanging our patients’ data with Medicaid advances our mission to provide the safest, most advanced care for patients across the region,” said Dr. Showalter. “With the ability to access DOM’s patient information at the point of care, we are not only improving patient safety, but are also helping to ensure that the beneficiary’s longitudinal record is always current.”

The benefits of real-time access to beneficiary data for DOM and UMMC include:

  • Emergency room care

o   Urgent care treatment decisions are more informed with a complete patient record, including an allergies list.

o   The cause and frequency of visits is readily available to help providers prevent future unnecessary readmissions.

  • Case management

o   Medicaid utilization and remaining benefits can be quickly accessed.

o   Referrals for additional services are easily identified.

  • Care Management

o   Immunization records and alerts will ensure beneficiaries are receiving the most up-to-date care.

o   Tobacco use information is available to providers.

“Mississippi DOM continues to be a model agency for the nation and it has been a great privilege to partner with them over the years to set the building blocks for clinical data exchange,” said Andrew Hurd, MedeAnalytics CEO. “By standardizing the EMPI and extending this information to the provider portal, Medicaid beneficiaries will benefit from having their complete medical history available at the point of care, which will improve both safety and care outcomes.”

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About Mississippi Division of Medicaid

Medicaid is a state and federal program created by the Social Security Amendments of 1965 (PL 89-97), authorized by Title XIX of the Social Security Act to provide health coverage for eligible, low income populations. In 1969, Medicaid was enacted by the Mississippi Legislature. All 50 states, five territories of the United States and District of Columbia participate in this voluntary matching program. The mission of the Mississippi Division of Medicaid is to responsibly provide access to quality health coverage for vulnerable Mississippians by conducting operations with accountability, consistency and respect.

About University of Mississippi Medical Center

The University of Mississippi Medical Center, located in Jackson, is the state’s only academic health science center. UMMC includes six health science schools: medicine, nursing, dentistry, health related professions, graduate studies and pharmacy. (The School of Pharmacy is headquartered on the University of Mississippi campus in Oxford.) Enrollment in all programs is more than 3,000 students.

The Medical Center’s missions are to improve the lives of Mississippians by educatingtomorrow’s health-care professionals, by conducting health sciences research, and by providing cutting-edge patient care. A major goal of the Medical Center is the elimination of differences in health status of Mississippians based on race, geography, income or social status.

About MedeAnalytics
MedeAnalytics provides evidence-based insights to solve a real problem that plagues healthcare – how to use the immense amount of patient data collected along the care continuum to deliver cost-effective care and promote a healthier population. Its analytics platform delivers intelligence that helps healthcare organizations detect their greatest areas of risk and identify opportunities to improve their financial health. It empowers providers and payers to collaborate and use data to strengthen their operations and improve the quality of care. MedeAnalytics’ cloud-based tools have been used to uncover business insights for over 1,500 healthcare organizations across the United States and United Kingdom. The company has also been named one of Modern Healthcare’s top 100 Best Places to Work in Healthcare for 2014 and 2015.

March 8, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

AiRISTA Announces Acquisition of Ekahau RTLS at #HIMSS16

March 3, 2016 – Sparks, MD – AiRISTA Flow, an AiRISTA affiliate company and the world leader in true Wi-Fi enabled location services and workflow software solutions, announced today the acquisition of Ekahau RTLS (Reston, VA) and Ekahau RTLS International (Helsinki, Finland.)

With innovative products and patented technologies, Ekahau is well-known around the world for providing superior solutions for forward thinking organizations in the healthcare industry and in many other industries. Ekahau CEO Michel Wendell explains, “During the past 15 years, Ekahau has built a very strong presence in the RTLS space as well as in the Wi-Fi network design and optimization market. We are thrilled to have met AiRISTA who, with their current business offerings and outlook, is a great match for Ekahau RTLS and its customer base, and to take the RTLS solutions to the next level. Ekahau ESS will continue to operate as an independent company focusing on its own market.”

AiRISTA Flow will continue to offer the current Ekahau RTLS products and fully support the Ekahau RTLS customer base. The company intends to expand these offerings through the integration of the existing AiRISTA and Ekahau platforms.

AiRISTA Flow will assume responsibility for the ongoing servicing of the Ekahau RTLS customer base, worldwide. Ryan Madigan, AiRISTA Flow President, will assume operational control of Ekahau RTLS and lead the business both in the US and Finland.

“The RTLS market is at a point where some consolidation is needed to drive standardization and further innovation,” states Madigan. He adds, “Combining the Wi-Fi locating and software capabilities of Ekahau RTLS and AiRISTA will lead to the continued creation of highly refined, innovative products intended to address business issues our customers face.”

“We are very pleased to welcome the Ekahau RTLS team and customer base into the AiRISTA family,” announced AiRISTA CEO Sy Sajjad. “Ekahau RTLS has earned a well-deserved, excellent reputation in the market for providing innovative solutions to their customers. We see the combination of talent and technology between Ekahau RTLS and AiRISTA as an exciting platform for continued growth and look forward to working with the Ekahau RTLS team and customer base”

AiRISTA (www.airista.com) develops and manufactures leading Identification & Track and Trace solutions using passive, active, and semi-active RFID, RTLS, GPS, and other technologies. AiRISTA’s industry-based solutions are robust and comprehensive enabling increased visibility, security, and safety of mission critical assets and personnel. Business process automation is enabled with full integration of AiRISTA’s Business Rule Engine (BRE), GIS, and messaging platforms.

Ekahau (www.ekahau.com/wifidesign) is the global leader in Wi-Fi network design tools, from WLAN network planning to site surveys and troubleshooting. Ekahau’s Wi-Fi tools are used by the leading Wi-Fi infrastructure vendors, systems integrators, and telecom operators as well as thousands of network administrators to minimize network deployment time and ensure sufficient wireless network performance and capacity.

March 4, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Scrypt, Inc. acquires DocbookMD

Scrypt, Inc. (OTC Pink: SYPT) developers of secure and compliant productivity tools for regulated industries, announced today that it has completed the acquisition of Austin, Texas-based DocbookMD®, a HIPAA secure patient care team collaboration platform.

DocbookMD, in use by more the 30,000 medical professionals across the US, is a HIPAA secure messaging application for both mobile and tablet, and can be accessed via any web browser. The platform was designed for healthcare to enable physicians to collaborate with other organization members on vital information including detailed images, labs, X-rays and EKGs, and to communicate effectively with their entire care team. One of the advantages of DocbookMD is that the information shared is stored on a secure server, so once the application is closed, the data is cleared from the device; if the device is lost or falls into the wrong hands, the patient information cannot be accessed without proper credentials, ensuring complete privacy and security.

“DocbookMD was built by and for physicians initially to streamline and improve their communications by giving them access to a directory of their entire organization for easy collaboration,” said Dr. Tim Gueramy, co-founder of DocbookMD. “Today, we’re deeply involved in critical communications among the entire care team continuum – both in and outside of the hospital setting. By joining Scrypt, DocbookMD will continue to expand integrations within the entire healthcare arena.”

“With the addition of DocbookMD to our healthcare portfolio we are able to offer more ways for healthcare providers to collaborate on PHI, without compromising on security,” said Aleks Szymanski, CEO of Scrypt, Inc.

DocbookMD is currently being shown at HIMSS 2016 in Las Vegas, February 29-March 4. Visit the Scrypt stand #12219 to learn more.

About DocbookMD

DocbookMD, built by physicians for physicians, is a rapidly growing secure messaging application for smartphone and tablet devices, and now is also available on the web. DocbookMD has over 30,000 users across 42 states. By putting doctors in control of the technology, regardless of practice setting or existing medical technology solutions, DocbookMD enables the kind of immediate, secure communication that can change the face of healthcare. Learn more at docbookmd.com.

About Scrypt, Inc.

Scrypt, Inc. is a leader in helping healthcare and lending customers streamline paper-intensive processes and protect sensitive and business-critical information. Scrypt, Inc. works tirelessly every day to deliver customer value through cloud and on-premises document solutions that include Sfax, Stak, XDOC and FaxAgent. Scrypt, Inc. remains dedicated to eliminating manual process and paper so that their customers can work better, with confidence. For more information please visit Scrypt.com.

March 2, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

CIOX Health Created to Revolutionize Health Information Management

Four companies join to create single access point for patient information, enabling skillful management, coordination, and exchange across the healthcare ecosystem

March 1, 2016 (Alpharetta, Ga.)—CIOX Health launched today during the HIMSS16 Conference & Exhibition with the vision of advancing the way health information is managed. The company, created by the 2015 merger of four industry-leading companies – HealthPort, IOD, Care Communications, and ECS – has the industry’s broadest provider network and capabilities in release of information, record retrieval, and health information management. CIOX Health serves more than 18,000 hospital and provider sites, 100 health plans, and 1 million unique requesters of patient information.

CIOX Health represents the culmination of 40 years of industry experience as the leading clinical data exchange organization focused in release of information and retrieval of information.  The organization facilitates the exchange of patient clinical information with the demand for that information through people, technology and best in class processes.

“CIOX Health is the single largest nexus for meaningful health information in the country,” said Vishal Agrawal, chief growth officer and president of health plan solutions at CIOX Health. “As a technology-enabled services company, we are uniquely positioned to bring consent-driven access to all those who need it—regardless of location, EHR, or health system affiliation.”

CIOX Health offers products and services that assist in the management and exchange of health information, increasing efficiency, speed, quality, and security and positively impacting the bottom line. The company delivers expertise in information exchange, workflow, coding, and audit management technology and services. CIOX Health’s benefits to providers, health plans, and requesters include:

  • Most connected workforce in the market. CIOX Health’s team of more than 7,500 HIM and record release experts are connected through technology and can easily process any size request for information.
  • Efficient, reliable connectivity. CIOX Health operates at the highest level of efficiency to transmit information securely between hospitals, health plans, clinics, pharmacies, pharmaceutical and medical device companies, patients, as well as legal and commercial entities.
  • Security and compliance-focused. CIOX Health upholds rigorous privacy and security standards, exceeding industry requirements for maximum compliance. The company takes a proactive approach to HIPAA requirements and secure operations. Every record is a person—and CIOX Health’s mission to keep every record secure.
  • Reducing business risk. When an organization chooses CIOX Health, it has access to one standardized process and set of reporting capabilities across all locations to more easily report and ensure regulatory compliance.

“We’ve unveiled a new name and brand because we’re the combination of four best in class companies, and we are driving a transformation in the way health information is managed,” said Matthew Bennett, chief executive officer of CIOX Health.

Learn more about CIOX Health and its unique solutions by visiting www.cioxhealth.com or booth #6021 at the HIMSS16 Conference & Exhibition.

About CIOX Health

CIOX Health, headquartered in Alpharetta, Ga., is creating a better way to manage health information. Whether you are a provider, health plan, or a requester of information, CIOX Health is your trusted partner. We have the industry’s broadest provider network serving more than 18,000 hospital and provider sites, 100 health plans, and 1 million unique requesters who need access to protected health information. We have capabilities in release of information, record retrieval, and health information management, and we facilitate and manage the movement of health information. Learn more about CIOX Health and our unique solutions by visiting www.cioxhealth.com.

March 1, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.