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Xerox Helps Healthcare Providers Serve Patients Anytime, Anywhere

New research finds majority of Americans are open to and excited about virtual health

NORWALK, Conn., June 8, 2016 – According to new research from Xerox, 61 percent of U.S. adults are willing to receive non-urgent healthcare advice, exams or counseling in a virtual setting; however, only 16 percent have used virtual health. Xerox hopes to increase that number with the launch of Virtual Health Solutions, allowing healthcare providers to meet patients’ demand for convenient, remote access to care.

The new solution helps providers integrate a comprehensive telehealth strategy within their mainstream care delivery system. For example, Xerox will ensure coordinated access to electronic health records (EHRs) and provide reliable technology infrastructure to support the delivery of virtual care. Patients will benefit by having improved access to healthcare services such as prescription refills, dermatology screenings, health and wellness coaching, post-surgical follow-ups and psychiatric care and counseling, among others.

According to the research, 77 percent are excited about the possibility of receiving healthcare virtually. Convenience was cited as the top benefit (59 percent), followed by potential cost savings (40 percent) and the ability to see or communicate with healthcare professionals for minor ailments and the option to easily refill prescriptions – both 35 percent.

To help healthcare providers take advantage of patients’ interest in virtual care, Xerox will create a customized combination of consulting, services and technology based on a provider’s specific telehealth goals.

  • Virtual Health Consulting Services: Xerox will work with clients to develop virtual health strategies to help them reduce cost and utilization, deliver better outcomes, increase access to care and improve patient experience. The process includes a customized strategy session with each healthcare organization to understand their virtual health goals, an analysis of their current initiatives and offerings and an evaluation of their local market’s needs.
  • Interface Design and Development Services: The solution helps overcome interoperability challenges associated with telehealth by connecting multiple healthcare systems – even those that have never been connected before – and allows healthcare providers to easily verify a patient’s identity and medical history. The solution can also automatically determine a patient’s insurance eligibility and seamlessly move information in and out of EHRs for documentation and billing needs.
  • Virtual Clinic Services: Front and back office services are powered by Xerox and allow providers to connect with patients in a virtual setting. A Xerox customer care agent will coordinate insurance verification, appointment pre-authorization and scheduling, payment processing and claims preparation, submission, tracking and reconciliation, providing the same type of familiar experience patients receive at an in-person doctor visit.

“Healthcare organizations need to prepare for an ‘anytime, anywhere’ paradigm – one in which care is typically delivered outside the four walls of a hospital,” said Connie Harvey, chief operating officer, Xerox Healthcare Business Group. “We understand that healthcare organizations are in very different places when it comes to their telehealth strategy. Our approach to virtual health allows us to provide customized services based on a client’s specific needs.”

“Xerox has the portfolio and expertise needed to help healthcare providers implement a telehealth strategy that not only meets patient expectations for convenience but also works seamlessly with other clinical and financial systems – no easy task,” said Barbra Sheridan McGann, executive vice president, Business Operations Research, HfS Research.

Survey Methodology

This survey was conducted online within the United States by Harris Poll on behalf of Xerox from May 5-9, 2016 among 2,033 U.S. adults ages 18 and older. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated. For complete survey methodology, including weighting variables, please contact Jim Mignano at Jim.Mignano@Text100.com or+1-585-697-2602.

About Xerox

Xerox (NYSE: XRX) is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalization. Our employees create meaningful innovations and provide business process services, printing equipment, software and solutions that make a real difference for our clients and their customers in 180 countries. On January 29, 2016, Xerox announced that it plans to separate into two independent, publicly-traded companies: a business process outsourcing company and a document technology company. Xerox expects to complete the separation by year-end 2016. Learn more at www.xerox.com.

June 8, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Logicalis Healthcare Solutions to CIOs: The Success of Your Telehealth Solution Involves Much More than Technology

Solution Provider Offers Six Ways to Enhance the Patient’s User Experience (UX)

NEW YORK, June 7, 2016 – The adoption of telehealth solutions is clearly on the rise among healthcare providers, an increase significantly bolstered as large employers embrace the technology. Studies show at least 74 percent of the nation’s largest employers plan to offer telehealth benefits this year, and experts estimate virtual consults will increase a stunning 62 percent by 2020. While the numbers are encouraging, however, they may not provide an accurate indicator of telehealth’s future success.  According to Logicalis Healthcare Solutions, the healthcare-focused arm of Logicalis US, an international IT solutions and managed services provider (www.us.logicalis.com), one of the most important factors in the success or failure of any telehealth solution comes down to just one critical question: Are the provider’s patients comfortable using it? It’s just as much about the user experience (UX) as it is the technology used to build it.

“With all the attention being paid to the technological aspect of telehealth, it’s also critical for healthcare organizations to pay close attention to the way they replicate the face-to-face experience in the virtual world,” says Kim Garriott, Principal Consultant, Healthcare Strategies, for Logicalis Healthcare Solutions. “If the entire telehealth experience doesn’t feel comfortable to the patient, the best technology in the world won’t make it a success. The key is to minimize the differences between practicing telemedicine and simply practicing medicine – for telehealth to succeed, the two must become one.”

Six Ways to Enhance the Patient’s Telehealth Experience

When patients have a positive experience with telemedicine, they are more likely to use the service again.  Creating the right environment, therefore, is as important as choosing the right technology, something a solution provider experienced in the healthcare market can help the provider accomplish. Logicalis’ telehealth experts have identified six important factors CIOs need to consider and collaborate with their practitioners about before launching a telehealth initiative.

  1. Focus on First Impressions: When people enter a doctor’s office or hospital, their first experience with that provider is usually in the waiting room.  Often, there are televisions running loops of educational healthcare videos. There are handouts on tables and a receptionist to speak with.  Why should the virtual world be any different? When planning a telehealth solution, it’s important to think through the UX that each patient will have from the time they make an appointment until their visit is complete, and that includes the few minutes that may transpire between the time they sign on until the time the doctor sees them.  Is the screen blank and the patient left to multitask, wondering if they’ve been disconnected? Or is there a lively virtual waiting room with information available while they wait? This first impression sets the stage for the entire visit and may determine whether or not the patient embraces or rejects telemedicine as a whole.
  2. Stage the Location: Before implementing a telehealth solution, think carefully about the physical location where the consults will take place. Consider placing the physician’s endpoint in the doctor’s office, with an orderly bookshelf filled with medical journals behind the physician, or perhaps in an examination room with the exam table located directly behind the doctor’s seat and his or her framed credentials placed purposefully within sight.  If patient consults take place in a pharmacy or other clinical setting, the same holds true; the patient’s endpoint should be in a comfortable, nicely appointed setting. In telehealth’s earliest days, many televisits took place with patients sitting in a stark, white, uninviting, sterile cubby with nothing more than a workstation and a chair. This kind of environment is not conducive to an open and personal discussion. The idea is to give the patient confidence in both the process and the doctor, and to make the televisit look and feel as similar to a face-to-face examination as possible.
  3. Choose a Quiet Spot: Whether the telehealth endpoint is located in a practitioner’s office or a local pharmacy, never place it out in the open where people are walking by or where the typical ebb and flow in the office or retail environment will distract either the patient or doctor while they talk. The environment should be completely quiet – eliminate all background noise so both parties can focus 100 percent of their attention on their interaction.
  4. Guard the Patient’s Privacy: Privacy is as important online as it is in the examination room.  Whether a visit takes place in person or online, patients may need to disrobe to show a condition or injury to the doctor; they won’t feel comfortable if their virtual exam room does not seem private. Online patients expect – and deserve – the same courtesies as those being treated in person, an important consideration when deciding where to locate a telehealth solution inside the practice, pharmacy or physician’s home.
  5. Dress for Success: The way the doctor looks may influence how the patient feels about the overall experience, particularly so with those new to telemedicine. Therefore, practitioners should “dress for success,” wearing what they normally wear to work – whether that’s a suit and tie or a lab coat – in front of the camera.
  6. Always Make Eye Contact: Look the patient in the eye, not the computer. When patients and doctors interact in person, body language plays an important role; doctors may look at a chart while speaking to the patient, but the way they move and hold their bodies still says, “I’m paying attention.” Those nuances are lost in the virtual world, so it’s critical to make eye contact with the patient, and that means looking into the camera, not staring at the patient’s image on the screen.  It may feel unnatural at first, but it will give the patient a sense of connectedness with the doctor even though they may be many miles apart.

Want to Learn More?

About Logicalis

Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration; data center and cloud services; and managed services.

Logicalis employs over 4,000 people worldwide, including highly trained service specialists who design, deploy and manage complex IT infrastructures to meet the needs of over 6,500 corporate and public sector customers. To achieve this, Logicalis maintains strong partnerships with technology leaders such as Cisco, HP, IBM, EMC, NetApp, Microsoft, VMware and ServiceNow on an international basis. It has specialized solutions for enterprise and medium-sized companies in vertical markets covering financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, helping customers benefit from cutting-edge technologies in a cost-effective way.

The Logicalis Group has annualized revenues of over $1.5 billion from operations in Europe, North America, Latin America and Asia Pacific and is one of the leading IT and communications solution integrators specializing in the areas of advanced technologies and services.

The Logicalis Group is a division of Datatec Limited, listed on the Johannesburg and London AIM Stock Exchanges, with revenues of over $6 billion.

For more information, visit www.us.logicalis.com.

June 7, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

MDLIVE to Offer Behavioral Health Services as Part of Walgreens Mental Health Platform

Expansion of relationship adds behavioral health offering nationwide,  medical services coverage now available to consumers in 37 states and Washington, D.C. through Walgreens digital properties

Sunrise, Florida, May 10, 2016MDLIVE, the nation’s leader in the rapidly growing virtual health market, today announced a further expansion of its collaboration with Walgreens.  The agreement adds access to behavioral health services provided by Breakthrough, an MDLIVE company.

Breakthrough Behavioral counseling services without prescriptions are available in all 50 states and Washington, D.C. In addition, behavioral health prescribing services will be available in 20 states including Arizona, California, Colorado, District of Columbia, Florida, Hawaii, Iowa, Kentucky, Louisiana, Massachusetts, Maryland, Michigan, Nebraska, New Hampshire, New Mexico, New York, Oklahoma, Oregon, Texas and Virginia.

MDLIVE’s telehealth medical services have also expanded to 13 additional states, including Arkansas, Hawaii, Kentucky, Maine, Massachusetts, Missouri, Nebraska, New Hampshire, Rhode Island, South Dakota, Utah, West Virginia, and Wyoming.  This enables MDLIVE to offer these services via Walgreens digital properties in 37 states, as well as Washington, D.C.

Through Walgreens, MDLIVE offers 24/7 access to board-certified, primary-care doctors and pediatricians via online video, mobile app, or phone. With MDLIVE’s HIPAA-compliant cloud-based Virtual Medical Office platform, consumers have a more convenient way to see a doctor for non-emergency health issues—anywhere, and anytime—whether  at home, at work, or while traveling.  With the addition of Breakthrough, an MDLIVE company, Walgreens consumers will now also have access to more than 1,000 licensed therapists nationwide to schedule secure video sessions by appointment.  The collaboration between MDLIVE and Walgreens first launched in December 2014.

Teletherapy, the delivery of web- and mobile-based sessions between a patient and licensed mental health provider via video, is one of the fastest growing sectors of the virtual healthcare market.  A 2013 study conducted by clinical researchers from the University of Zurich, determined that patients who received psychotherapy for depression via the Internet had outcomes that were just as good, if not better, than the same number of patients receiving conventional face-to-face therapy (53% vs 50%). In addition, 95% of those patients who received telehealth services were satisfied with their experience, versus 91% of patients who received conventional treatment. Both groups of patients in the study described their visits with their therapists as “personal.”†

“Teletherapy is an excellent option if you’re looking for a more convenient, private, and affordable way to receive behavioral therapy,” said Randy Parker, founder and chief executive officer of MDLIVE.  “Through our relationship with Walgreens, we are making it easier for consumers to get help by providing the flexibility to schedule therapy at a time that works best for them, and without the need for travel time, waiting rooms, or office visits.”

Walgreens customers can access MDLIVE medical services through the Walgreens mobile app or website.  The cost per visit for medical conditions is $49.

Breakthrough Behavioral Services can be accessed from the Walgreens website, or the Breakthrough mobile app, which is available for download on iOS and Android.  Users will need to set up a free account, and then can begin to browse therapists and schedule a video consult with the therapist of their choice.  The cost per visit is based on the therapist selected, however, Breakthrough accepts most insurance plans. ePrescription services may be available from individual subscribers listed on the Breakthrough marketplace.

“Access to providers and care is one of the biggest challenges for our mental health system today, and we’re pleased to work with MDLIVE to help meet this need as part of the Walgreens mental health platform,” said Adam Pellegrini, Walgreens divisional vice president of digital health.

MDLIVE is able to treat a wide range on non-emergency conditions, including:

Medical conditions

  • Acne
  • Allergies
  • Cold / Flu
  • Constipation
  • Cough
  • Diarrhea
  • Ear problems
  • Fever
  • Headache
  • Insect bites
  • Nausea / Vomiting
  • Pink eye
  • Rash
  • Respiratory problems
  • Sore throats
  • Urinary problems / UTI
  • Vaginitis
  • And more

Behavioral health concerns

  • Addictions
  • Bipolar disorders
  • Child and adolescent issues
  • Depression
  • Eating disorders
  • Gay/Lesbian/Bisexual/Transgender issues
  • Grief and loss
  • Life changes
  • Men’s issues
  • Panic disorders
  • Parenting issues
  • Postpartum depression
  • Relationship and marriage issues
  • Stress
  • Trauma and PTSD
  • Women’s issues
  • And more

About MDLIVE

Founded in 2009, MDLIVE is a visionary and pioneer in the digital delivery of high-quality, convenient, cost-efficient care.  The company provides consumers, health plans, health systems and self-insured employers with 24/7/365 access to board-certified doctors and pediatricians via secure online video, phone or the MDLIVE App.  Instead of the inconvenience and expense of ER or urgent care visits for non-emergency issues, registered users can receive a virtual consultation through the company’s HIPAA and PHI-compliant secure, cloud-based platform from home or on the go, and if necessary, obtain an e-prescription.  Through Breakthrough, the company’s behavioral health service, MDLIVE enables consumers to schedule video appointments with licensed therapists.  To learn more about how MDLIVE is using telehealth innovations to improve the delivery of healthcare, visit www.MDLIVE.com.

May 10, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

MDLIVE Announces Timeline for Delivering Secure Virtual Doctor Visits using Microsoft Office 365 and Skype for Business

SUNRISE, Florida, February 29, 2016 – MDLIVE, a national leader in the rapidly growing telehealth market, today announced that it will complete the migration of its video consult platform to Microsoft Office 365 and Skype for Business during the second quarter of 2016.  Office 365 and Skype for Business will provide MDLIVE with a more robust, secure and scalable collaboration platform as it continues to add consumers, physicians, employers, health systems and health plans to its connected care platform.

Skype for Business provides a complete communications platform for customers and partners, including instant messaging, online meetings, HD video conferencing, and telephony. Skype for Business is an integral part of Microsoft Office 365, which was designed to improve productivity, reduce costs, and streamline collaborations for health professionals and others. Office 365 meets many of the compliance regulations for health organizations around the world, including the HIPAA Business Associate Agreement, the breach notification requirements of ARRA/HITECH, and others.

Currently, MDLIVE patients and physicians have to download and install a video application that runs in the background during online consults. With Skype for Business, this is no longer required.  Instead, MDLIVE will use the Skype for Business developer platform to integrate video functions directly into MDLIVE’s telehealth platform, which is available on Android, iOS, and Windows.   Patients will have a simple, easy-to-use experience and will be able to just click on the “see a doctor link” in the MDLIVE portal or mobile app, and the embedded Skype for Business video consult will start, seamlessly connecting patients to a doctor.

“Skype for Business provides MDLIVE with a much more scalable architecture so we can accommodate even higher volumes of consults daily,” said Randy Parker, founder and CEO of MDLIVE.  “The adoption of Skype for Business also enables us to deliver a significantly improved user experience for both patients and physicians.”

“Fueled by the rapid growth in value-based care and increasing consumer demand for more convenient access to care, virtual care is on the verge of rapid, widespread growth.  Within a matter of years, patients will expect their providers to offer both virtual and in-person visits.  MDLIVE is empowering health systems and providers to meet consumers and patients where they are, independent of time and location, with the next generation Skype for Business platform,” said Neil Jordan, general manager, Worldwide Health at Microsoft.

The adoption of Skype for Business also provides significant advantages for MDLIVE’s physician and health system partners to facilitate more efficient adoption and expansion.  Those with Office 365 will be able to utilize their existing Skype for Business subscriptions giving their physicians a more seamless user experience.

MDLIVE will present live demos of virtual consults with its board-certified physicians using the Skype for Business platform at its booth at the HIMSS 2016 Conference & Exhibition, February 29 – March 3, at the Venetian/Sands Convention Center, Las Vegas, NV at booth #12026, Hall G.  MDLIVE will also feature a live demo on Tuesday, March 1 at 3:00 PM and Wednesday, March 2 at 5:00 PM at the Microsoft booth #3832.

About MDLIVE

Founded in 2009, MDLIVE is a visionary and pioneer in the digital delivery of high quality, convenient, cost-efficient care.  The company provides consumers, health plans, health systems and self-insured employers with 24/7/365 access to board certified doctors, pediatricians and licensed therapists via secure online video, phone or MDLIVE App.  Instead of the inconvenience and expense of ER or Urgent Care visits for non-emergency issues, registered users can receive a virtual consult through the company’s HIPPA and PHI-compliant secure, cloud-based platform from home or on the go and if necessary, obtain an e-prescription.  To learn more about how MDLIVE is using telehealth innovations to improve the delivery of healthcare, visit www.MDLIVE.com.

February 29, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Chiron Health Releases Telemedicine Insurance Rules Engine and Reimbursement Guarantee

Chiron Health announced that the company has released an industry-first telemedicine insurance Rules Engine and Reimbursement Guarantee. This advanced set of telemedicine billing and reimbursement tools helps physician practices overcome the most common barrier to telemedicine adoption.

Austin, TX – February 3, 2016 – Chiron Health, Inc., a leading provider of HIPAA-compliant video visit and reimbursement services, today announced that the company has released the industry’s most advanced set of telemedicine software billing and reimbursement tools.

“Video-based telemedicine is a rapidly emerging standard of care for many types of routine consultations, yet reimbursement complexity has remained the largest obstacle to broader telehealth adoption by physician practices,” said Andrew O’Hara, Founder and CEO of Chiron Health.

To combat this roadblock to telemedicine adoption, Chiron Health has released a set of tools that automate the billing and reimbursement process—removing the burden from office staff to manually check telemedicine eligibility nuances and exceptions. The Chiron Rules Engine initiates a telemedicine insurance eligibility check each time a video visit is scheduled by automatically pulling the patient’s insurance information from the clinic’s practice management system.

By checking the patient’s insurance information against a proprietary database of state telemedicine reimbursement mandates and payer-specific nuances, Chiron Health is able to make an accurate determination of the patient’s eligibility for telemedicine reimbursement. In addition, the Chiron Rules Engine gets smarter with each eligibility check performed, pushing new rules to all clients through its cloud-based technology—ultimately cutting down on frustrating denials.

“Given the effectiveness of the Chiron Rules Engine, we’re also proud to offer the Chiron Reimbursement Guarantee,” said O’Hara. “If we verify a patient’s eligibility and a claim is later denied, our team will work to resolve the issue—if we can’t get it resolved, we’ll reimburse the claim ourselves.”

Chiron Health’s advanced billing and reimbursement tools guide practices through the complexities of telemedicine reimbursement and get physicians paid faster.

About Chiron Health, Inc.
Chiron Health is the only platform designed to get physician practices fully reimbursed for secure video visits. The company’s extensive knowledge of telemedicine regulation and reimbursement allows Chiron to guide practices through the complexities of telemedicine. The result? Guaranteed reimbursement. For more information, visit www.chironhealth.com

February 3, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Chiron Health Raises $2.3 Million Seed Round and Releases iPhone and iPad App

Austin, TX – December 15, 2015 – Chiron Health, Inc., a leading provider of HIPAA-compliant video visit telemedicine technology and reimbursement services, today announced that the company has raised a $2.3 million seed round and has released an iPhone and iPad app for patients.

“The telemedicine industry has been experiencing enormous growth over the last 12 months, and video visits are quickly becoming a mainstream form of healthcare delivery,” said Andrew O’Hara, Chiron Health’s Founder & CEO. “Chiron Health has now raised over $2 million of seed capital to bring a robust set of telemedicine tools to physician practices.”

Chiron Health has taken a fundamentally different approach to telemedicine than many of the well-known players in the space. The company has been focused on the technology needs of physician practices to enable telemedicine encounters with their existing patient base. This approach is in sharp contrast to the common model of on-demand telemedicine where patients must see healthcare providers with no prior relationship.

“We believe that telemedicine should be used as a tool to strengthen the physician-patient relationship,” said O’Hara. “While on-demand telemedicine is good for keeping patients out of the emergency department, the real promise of telemedicine will be realized when patients have easy access to their own healthcare providers.”

Chiron Health’s new patient mobile app is only one piece of this puzzle. The company is also integrating its telemedicine tools with an increasing number of electronic health record systems, including athenahealth, enabling physician practices to schedule and document video visits with no staff behavior change.

About Chiron Health, Inc.

Chiron Health is the only platform designed to get physician practices fully reimbursed for secure video visits. The company’s extensive knowledge of telemedicine regulation and reimbursement allows Chiron to guide practices through the complexities of telemedicine. The result? Guaranteed reimbursement. For more information, visit www.chironhealth.com

December 15, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Chiron Health Partners with athenahealth’s ‘More Disruption Please’ Program to Bring Telemedicine to Physician Practices

Austin, TX – September 14, 2015 – Chiron Health, Inc., a leading provider of HIPAA-compliant video visit technology and reimbursement services, today announced that it has partnered with athenahealth® through athenahealth’s More Disruption Please (MDP) program. Chiron Health is now part of the athenahealth Marketplace offerings. Together, the companies will work to link athenahealth’s growing network of more than 67,000 health care providers with the capabilities of Chiron Health so they can more efficiently deliver remote follow-up care through HIPAA-compliant video conferencing.

“The healthcare industry has been talking about the promise of telemedicine for years,” said Andrew O’Hara, Chiron Health’s Founder and CEO. “This partnership now allows thousands of athenahealth clients to seamlessly integrate video visits into their existing clinical workflow. We believe this is a major step forward in outpatient telemedicine that will enable physician practices across the country to provide more convenient access to patients.”

Chiron Health is helping both physicians and mid-level providers connect with patients from home or work by using their existing devices. “From routine follow-ups like reviewing labs or adjusting medications, to minor urgent care issues, video visits are an ideal way to provide high-quality care to patients without the hassle of an office visit,” noted O’Hara. “For these lower acuity visits that don’t require a physical exam, practices are seeing significant productivity and patient satisfaction gains by offering telemedicine.”

An important companion to Chiron Health’s video visit technology, and a natural extension of athenahealth’s cloud-based billing services, the company has also introduced the Chiron Rules Engine®, an industry-first telemedicine insurance rules database that verifies the eligibility of every patient to ensure telemedicine reimbursement.

“One of the biggest barriers to the adoption of telemedicine over the last decade has been complicated regulation and reimbursement,” said O’Hara. “That’s why we’ve spent the last two years building the industry’s most robust telemedicine rules engine, and why we’re proud to offer the Chiron Reimbursement Guarantee® ― full reimbursement for video visits from private payers, or we’ll reimburse the claim ourselves.”

Chiron Health’s telemedicine offering is now available in the athenahealth Marketplace, allowing athenahealth practices to easily activate HIPAA-compliant video visits in athenaNet.

To learn more about athenahealth’s MDP program and partnership opportunities please visit www.athenahealth.com/disruption.

About Chiron Health, Inc.
Chiron Health is the only platform designed to get physician practices fully reimbursed for secure video visits. Our extensive knowledge of telemedicine regulation and reimbursement allows us to guide practices through the complexities of telemedicine. The result? Guaranteed reimbursement. For more information, visit www.chironhealth.com/athenahealth.

September 8, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

HealthSpot disrupts the lab industry with plans to bring 7 minute blood tests to retail pharmacy clinics

HealthSpot demonstrates the telehealth industry’s first integrated lab test with Samsung Electronics’ rapid lab testing device at NACDS Expo in Denver
DENVER – August 24, 201510:00 am MDT – NACDS -The Total Store Expo – Booth #419 – HealthSpot®, a pioneer in patient-centric and provider-driven healthcare technology, will unveil new point-of-care lab technology from Samsung that analyzes your blood while you wait with a drop of blood from a finger stick. Pending FDA approval, consumers will be able to obtain fast, easy and accurate blood tests for cholesterol, diabetes and liver tests, as well as other lab tests simultaneously, and get results in as little as 7 minutes.
HealthSpot has already transformed the retail clinic by adding a virtual healthcare provider visit and in the future will be able to automate and integrate lab visits. The HealthSpot technology will connect lab results not only with the doctor’s electronic medical record but with the consumer’s personal health record and with the consumer’s insurance benefit plan and billing.
Through HealthSpot’s telehealth platform and integrated biomedical equipment, medical providers can virtually examine a patient using equipment similar to that found in their doctor’s office. With the addition of point-of-care technology, clinicians will be able to get on-demand results to make decisions right at the point of care, providing health systems with efficiency and cost reduction while improving health outcomes.
At NACDS Expo, taking place August 22-25 in Denver, CO, HealthSpot will showcase Samsung’s latest medical innovation, the Samsung LABGEO PT10, a smart, compact clinical chemistry analyzer, which HealthSpot plans to deploy into its stations. Attendees can experience HealthSpot’s innovative, private kiosk that virtually connects patients to providers from local and national health systems. With the addition of Samsung’s blood analyzer, consumers will be able to get affordable and on-demand lab results in addition to access to healthcare providers, inside HealthSpot stations at convenient retail pharmacy locations. The Samsung LABGEO PT10 saves time for clinicians, improving efficiency and accuracy through automated and rapid testing in seven minutes. It also reduces wait times for consumers while requiring less blood from the patient for the analysis.
“Adding labs to HealthSpot significantly enhances our mission to transform healthcare for consumers and providers. We are transforming retail clinics into a true extension of the local medical community and widening the scope of services that can be offered via telehealth. The addition of blood analysis via Samsung’s smart point-of-care technology will allow providers to go one step further for virtual exams inside the HealthSpot station and serve patients better than ever before,” said HealthSpot CEO Steve Cashman. “We are helping consumerize healthcare-no more needles, no more wait and all at a lower cost. People like that.”
HealthSpot is already bringing the doctor’s office to consumers in retail pharmacies across Ohio. The HealthSpot station is a fully-enclosed, 40-square-foot kiosk enabled with proprietary cloud-based telemedicine software that allows patients to be seen and treated for a series of illnesses and conditions.
About HealthSpot

HealthSpot® is healthcare, reimagined. A pioneer in connected care, HealthSpot has built a comprehensive healthcare delivery platform that combines cloud-based software with the award-winning HealthSpot station, digital medical devices and mobile applications. HealthSpot’s platform radically transforms today’s healthcare system by enabling the delivery of quality, affordable medical care through a diverse professional care network for patients in efficient, convenient locations like pharmacies, hospitals, clinics, employer and community sites, universities and the home. For more information on HealthSpot, go to www.healthspot.net.About the Samsung LABGEO PT10

The Samsung LABGEO PT10 is not FDA cleared and is not yet sold in the USA. The product is CE/IVD registered for international use and is currently sold outside the USA.

August 24, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Pittsburgh Trauma Surgeons Use Google Glass for On-the-Spot Info

Monroeville, PA – Surgeons at the Forbes Hospital Trauma Center, part of the Allegheny Health Network, are exploring an innovative use of Google Glass technology, along with new software called Visual Info Zonal Reminder (VIZR), to assist in the care of critically injured patients.

Introduced in 2013, Google Glass is a wearable technology with an optical head-mounted display that provides information in a smartphone-like hands-free format. Wearers communicate with the Internet via natural language voice commands.

Forbes’ trauma surgeons are among the first in the country to investigate use of the technology in the patient care setting. The initial application of Google Glass at Forbes will be the integration of prompts during trauma patient resuscitation based on checklists similar to those used in the aviation industry.

“With this new technology, surgeons will have hands-free, immediate access to critical information, checklists and reminders specific to injury categories that will greatly assist in our efforts to provide effective, timely care that saves lives,” said Christoph R. Kaufmann, MD, Trauma Medical Director, Forbes Hospital.

VIZR is being used exclusively at Forbes Hospital. The software features information on a wide range of traumatic injuries. For example, if a pregnant patient with injuries to the abdomen is in transport to the emergency department, the surgeon can voice command a checklist with crucial questions to ask the EMS upon arrival or even prior to arrival.

Once a patient program is initiated, a timer begins that provides important prompts and reminders to the trauma team every few minutes.

“This technology will also be useful during mass casualty events” Dr. Kaufmann said. The technology is meant to augment the surgical team’s skills and training, to serve as a time-saving resource, not replace the surgeon’s knowledge of what to do in a traumatic event.

The software was adapted from military-style checklists for triaging wounded in the battlefield to keep on track while caring for single or multiple patients with life-threatening injuries Google Glass also has promise as a tool to assist in the training of emergency and trauma specialists.

The Google Glass technology being used at Forbes has been modified so it does not record photos or videos in the hospital setting, ensuring that patient privacy is not compromised.

March 4, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Virtual Care Innovator Zipnosis Receives Investment from Fairview

Partnership aims to help improve access and delivery of convenient, low-cost virtual care

Minneapolis (Jan. 5, 2015) — Zipnosis, a SaaS company, announced today that it ha s received an undisclosed capital investment from Fairview Health Services, one of the largest not-for-profit integrated health care systems in Minnesota. As part of the agreement, a representative from Fairview will have a seat on the Zipnosis Board of Directors.

As one of the country’s leading virtual care providers, Minneapolis-based Zipnosis partners with health systems across the country to power virtual care services that are white labeled. By connecting patients and local clinicians online, Zipnosis makes mainstream medicine not only affordable, but easily accessible to anyone with a web-enabled device. Fairview has been providing online treatment and diagnosis to patients since January 2012 through its partnership with Zipnosis.

“Through funding and a more involved partnership, Fairview’s goal is to help provide Zipnosis the support it needs to further expand its virtual care capabilities and ultimately grow to meet the growing consumer demand for online health care,” said Dan Fromm, Fairview’s Chief Financial Officer. “We’re excited to play a more active role in creating and offering health tools that have real value for today’s health care consumer.”

“Fairview has been an incredible partner for us the past three years,” said Zipnosis Co-Founder and CEO Jonathan Pearce. “Their investment is a strong market validation for Zipnosis’ unique solution. It also allows us to rapidly grow and scale to become the market leader in the next generation of digital care delivery.”

Through the Zipnosis platform, patients can receive prompt, high-quality care for common medical conditions such as sinus infections, female bladder infections, pink eye, or cold, cough and flu through via mobile phone, computer and tablet—all for a flat-rate $25-$35 service fee payable by a credit card or health savings card.

The company’s asynchronous model ensures adherence to evidence-based medicine, while guiding connections between clinicians and patients. The platform is incredibly efficient, leading clinicians to provide diagnosis and treatment for common ailments in less than two minutes a visit.  Additionally, the platform attracts new patients to a health system, building an incremental revenue stream for hospitals without adding additional clinical headcount.

Whether using a mobile phone, computer or tablet, patients with web access can receive prompt, high-quality care by board-certified clinicians who follow national best practice guidelines for diagnosing and treating conditions and prescribing medications.

About Zipnosis:
As one of the nation’s leading virtual care providers, Minneapolis-based Zipnosis is defining virtual care, providing treatment for common medical conditions from the convenience of a web-enabled device. Founded in 2008, the company is continuing to improve patient care one click at a time by making it easy for patients and providers to connect online. Whether through Zipnosis.com or its white label product offered by health system and clinic partners around the country, users can be diagnosed, treated and triaged if necessary, to the appropriate level of care—receiving high-quality care in a manner that is most convenient to them—at home or on the go. To learn more about Zipnosis, visit www.zipnosis.com, and follow the company on Facebook and Twitter.

About Fairview: 
Fairview Health Services, headquartered in Minneapolis, is a nonprofit, academic health system providing exceptional health care across the entire continuum. In partnership with the University of Minnesota, Fairview’s 22,000 employees and 2,300 aligned physicians embrace innovation and new thinking to deliver greater value—higher quality, better experience and lower cost. To learn more about Fairview, visit fairview.org and follow the company on Facebook and Twitter.

January 5, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.