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Logicalis Healthcare Solutions Asks CIOs: What Is Your Telehealth Strategy Missing?

Solution Provider Explores Five Critical Considerations for an Effective Telehealth Design

NEW YORK, May 16, 2017 – Telehealth has long been a standalone endeavor for many healthcare organizations and something that has been kept completely separate from discussions about electronic health record (EHR) optimization. But according to  Logicalis Healthcare Solutions, the healthcare-focused arm of Logicalis US, an international IT solutions and managed services provider (www.us.logicalis.com), there is a significant – and often overlooked – interrelationship between telehealth, imaging, and EHR optimization that healthcare IT pros need to address when striving to attain a more mature, clinically-integrated, program-based telehealth solution.

“At Logicalis, we talk to a lot of healthcare CIOs and IT professionals.  And while the clear majority are thinking about and planning ways to optimize the significant investments their organizations have made in electronic health record systems, they know they’re missing some pieces of the puzzle,” says Ed Simcox, Healthcare Practice Leader, Logicalis Healthcare Solutions.  “Telehealth is one of those missing links. What few people are talking about today is the correlation between telehealth, smart image retention practices, and the optimization strategies that can maximize their returns on EHR investments.  Making telehealth a more integral part of their clinicians’ daily workflow, capturing and marrying telehealth images to each patient’s electronic health record, and making those images more easily referenceable in the EHR so they can be accessed as needed and shared across a patient’s entire care team will allow the organization to deliver a better and more affordable level of care.”

Five Critical Telehealth Considerations

For a mature telehealth solution to be truly transformational, it must be user friendly, automated and capable of leveraging integrated electronic patient information.  Whether an organization is just ramping up with telehealth or is reviewing an existing program, it’s important to look for any missed opportunities to integrate telehealth into the overall healthcare experience. To help, the healthcare IT experts at Logicalis are offering a downloadable white paper, “How to Design and Implement a Successful Telehealth Program for Your Organization,” and have identified five commonly missed considerations for effective telehealth strategies.

1.      Collaboration: Telehealth solutions are healthcare solutions enabled by technology, not a standalone solution. To eliminate the barrier between telehealth and healthcare, making the two become one practice, telehealth must be fully integrated with the healthcare organization’s EHR. That includes every aspect of the telehealth experience from scheduling to sharing clinical notes – and importantly – storing telehealth images and marrying them to the patient’s electronic record.

2.      Image Integration: In any patient encounter, there is the possibility that a variety of clinicians may need to consult one another on the patient’s care. This underscores the importance of integrating multidisciplinary images – including the clinical opinions offered based on those images – for each member of the care team to access and review.

3.      Finding Images: Unless telehealth-acquired images are properly catalogued and married to the patient’s electronic health record, they won’t be available when needed. No one will know they exist or where to find them, and they won’t be available for current opinions or longitudinal analyses. This means additional images and scans will need to be performed, exposing the patient to potentially unnecessary radiation, inconveniencing the patient and, of course, needlessly increasing costs.

4.      Documentation: When telehealth images are not stored or married to the EHR, some disciplines may not be able to charge for their consults.  As a result, today, across a wide spectrum of specialties, it is becoming commonplace for healthcare organizations to require the retention of images their physicians use to render any professional opinion – telehealth included. Additionally, if a lawsuit should occur, without properly stored images accompanying clinical notes, there will be no visual support for the clinician’s opinion.

5.      Best Patient Outcomes: Having a patient’s complete medical history on hand is vital in delivering favorable patient outcomes; since those records must include both clinical notes and images obtained via telehealth to be truly complete, the entire healthcare community must ask itself: If we don’t have the right patient history – including all relevant data – can we make the right diagnoses?

A Clinical Example

Imagine an instance in which an ophthalmology practice is providing telehealth consultations to smaller community hospitals about diabetic retinopathy. Diabetic patients need to be assessed for retinopathy annually. Rather than visiting the ophthalmologist in person, the patient’s primary care physician acquires ophthalmic images using a device connected to his cell phone, then transfers the images to an ophthalmologist for assessment. The ophthalmologist then receives the images and renders his opinion.

Who stores the images? Both doctors? And how are they stored – on a thumb drive? A server? If they aren’t married to the patient’s EHR, the images won’t be available for year-to-year comparisons, something which provides caregivers with a much more robust picture of a patient’s health and any changes taking place over time.

Perhaps the diabetic patient’s endocrinologist would also like to see the images. To enable this kind of effective image sharing, each practice needs a logical way to retain and easily retrieve the images as well as each clinician’s notes and opinions to provide a better continuum of care. This is only one example of many illustrating the “missing link” between effective telehealth strategies and EHR optimization.

About Logicalis

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers cross industries and geographical regions; our focus is to engage in the dynamics of our customers’ vertical markets including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and to apply the skills of our 4,000 employees in modernizing key digital pillars, data center and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernization.

We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, NetApp, Microsoft, VMware and ServiceNow.

The Logicalis Group has annualized revenues of over $1.5 billion from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange and the AIM market of the LSE, with revenues of over $6.5 billion.

For more information, visit www.us.logicalis.com.

May 16, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Logicalis Healthcare Solutions Warns Healthcare CIOs: Telehealth Has Reached Its Tipping Point

Solution Provider Says Now is the Time to Implement Telehealth Plans

NEW YORK, January 26, 2017 – It’s no secret that telehealth will be among the most talked about healthcare IT topics at HIMSS17 – a prediction perfectly aligned with last month’s revelation from the Federation of State Medical Boards (FSMB) that telemedicine is its members’ top medical regulatory issue. According to Logicalis Healthcare Solutions, the healthcare-focused arm of Logicalis US, an international IT solutions and managed services provider (www.us.logicalis.com), telehealth is at a tipping point as the lines between healthcare and telehealth continue to blur. Soon, there will be no distinction between the two – telehealth will become a natural extension of the way medical care is provided. Logicalis warns that healthcare organizations that are unprepared for this change put themselves at risk of being overwhelmed by the coming onslaught of expectations and regulations as the consumerization of IT extends to the healthcare market.  To help healthcare CIOs transition to a successful telehealth implementation, Logicalis is offering a downloadable white paper, “How to Design and Implement a Successful Telehealth Program for Your Organization.”

“Younger generations of patients are digital natives, so a concept like telehealth is not foreign to them.  When possible, they would rather see their clinicians virtually than face-to-face.  Think of it like the transition from banking in front of a teller to online banking or from shopping in a store to using Amazon – the change that’s coming in healthcare will be just as widespread and radical,” says Ed Simcox, Practice Leader, Logicalis Healthcare Solutions. “To accommodate this, the regulatory environment is changing and the way that payers reimburse for telehealth is improving. Yet, a lot of healthcare organizations are still playing a wait-and-see game.  Our advice is to take strong initial steps now, planning the implementation of their telehealth programs and blending them into their overall clinical profile so they don’t get left behind by patients and payers alike.  Implementing telehealth doesn’t happen overnight – start now or you could miss the boat.”

How Does Telehealth Fit into the ONC’s Triple Aim?

As hospitals and healthcare systems work toward the ideal of value-based care, they are under tremendous pressure from payers to deliver better population health as a whole and from an increasingly younger patient demographic to deliver a more consumer-like healthcare experience.  Understandably, these pressures have led the Office of the National Coordinator for Health Information Technology (ONC) to adopt as one of its top missions the Triple Aim, three important healthcare industry goals originally conceived by the Institute for Healthcare Improvement (IHI) for optimizing the performance of health systems.  The experts at Logicalis Healthcare Solutions point out that telehealth can contribute significantly to achieving each goal, a key indicator that telehealth’s time has come.

1.      Improve the Patient’s Care Experience: The goal of telehealth is to give patients anytime, anywhere access to quality care.  With telehealth, hospitals and healthcare systems can literally deliver the physician’s office via an app to a patient’s computer or mobile device. By taking the physical exam room or clinic out of the picture and putting the virtual version of that experience directly into the consumer’s hands, healthcare providers are taking the next step in the consumerization of healthcare IT and delivering the kind of digital service that will usher in a new frontier in medical care.

2.      Improve the Health of Populations: By making healthcare more easily accessible to entire populations of people that previously had physical or geographic limitations to receiving it, telehealth can improve the health of entire populations. Imagine, for example, a senior citizen who has trouble walking and can no longer drive – simply getting to the doctor for diagnoses and periodic followup examinations may be difficult which means such patients often forego recommended care.  Imagine, too, the difficulty for families who don’t have ready access to a reliable vehicle – how will they visit the doctor in person? Telehealth gives them an alternate solution.

3.      Reduce Per Capita Costs of Healthcare: When providers make it easier for patients to consume healthcare, patients become more compliant – and, typically, as compliance with medical advice improves, so does the patient’s health. By monitoring chronic conditions, for example, via telehealth, healthcare organizations can bend the cost curve for an entire population of at-risk people, improving each individual’s overall health and reducing the cost of care as a result.

About Logicalis

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers cross industries and geographical regions; our focus is to engage in the dynamics of our customers’ vertical markets including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and to apply the skills of our 4,000 employees in modernizing key digital pillars, data center and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernization.

We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, NetApp, Microsoft, VMware and ServiceNow.

The Logicalis Group has annualized revenues of over $1.5 billion from operations in Europe, North America, Latin America and Asia Pacific. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange and the AIM market of the LSE, with revenues of over $6.5 billion.

For more information, visit www.us.logicalis.com.

January 26, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Teladoc Sets Record with 100,000 Telehealth Visits during November

Engagement with Clients and Members Continues to Boost Telehealth Utilization

LEWISVILLE, Texas (December 6, 2016) – Teladoc, Inc. (NYSE: TDOC), the undisputed leader in telehealth, providing access to care for millions, announced today that a company record was set during the month of November with a total of 101,600 patient visits. The impressive milestone was fueled by an increase in utilization among existing members, along with new members and expanded clinical services. The American Telemedicine Association (ATA) predicted the telehealth industry to record a total of 1.25 million visits in 2016, and Teladoc is accounting for significant growth in the market as demonstrated by its new record monthly visit volume.

“This new milestone of more than 100,000 monthly patient visits further substantiates that Teladoc has the scalable platform, clinical expertise and member support needed to effectively manage the increased volume as more and more consumers are engaging with us,” said Stephany Verstraete, chief marketing officer, Teladoc.  “Our innovative approach to driving adoption is proving effective in shifting member mindset; members are embracing Teladoc as a valued care option.”

Further substantiating the significance of the Teladoc milestone is that the CDC has reported total flu visits to be below the national baseline this year. Rather, it is the Teladoc member engagement initiatives, broad network of U.S. board-certified physicians, and expansion into clinical specialties that are credited with fueling Teladoc’s growth in patient visits. In addition to the record high of monthly visits, Teladoc also set a daily visit record high during November of 4,158 visits, along with the busiest hour which saw 425 visits, or one visit every 8.5 seconds.

“Our superior member engagement practices combined with the strength and breadth of our offerings are enabling us to meet consumers where they are, provide the quality services they need, and deliver industry-leading ROI for our clients and partners,” added Verstraete.

For more information on the Teladoc telehealth solution, visit https://www.teladoc.com/.

About Teladoc

Teladoc, Inc. (NYSE:TDOC) is the nation’s leading provider of telehealth services and a pioneering force in bringing the virtual care visit into the mainstream of today’s health care ecosystem. Serving some 7,000 clients — including health plans, health systems, employers and other organizations — more than 17 million members can use phone, mobile devices and secure online video to connect within minutes to Teladoc’s network of more than 3,100 board-certified, state-licensed physicians and behavioral health specialists, 24/7. With national coverage, a robust, scalable platform and a Lewisville, TX-based member services center staffed by 400 employees, Teladoc offers the industry’s most comprehensive and complete telehealth solution including primary care, behavioral health care, dermatology, tobacco cessation and more. For additional information, please visit www.teladoc.com.

December 6, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Amazing Charts Makes Five Predictions for Health IT in 2017

BOSTON, MA–(Marketwired – December 01, 2016) – Amazing Charts, LLC, a leading developer of Electronic Health Record (EHR) and Practice Management (PM) systems for physician practices, today issued five health IT predictions for 2017.

#1 Telemedicine will no longer be futuristic. Contrary to popular belief, telemedicine does not necessarily mean live video conferencing with a physician halfway across the country who lacks a full picture of the patient’s health status. Patients would rather receive “low tech” remote care from a local primary care physician they already know.

Telemedicine happens whenever an EHR system adds to a patient’s clinical chart the messages, pictures, or videos sent securely via smartphone. Use of smartphones for telemedicine will further increase with the introduction of add-on hardware for real-time collection of biometric data such as temperature, blood pressure and pulse.

This trend will be fueled by the expansion of reimbursement for non-face-to-face services. Medicare’s new billing code for Chronic Care Management is just one example of how the future of value-based care is not about 15-minute office visits, but instead keeping patients out of the office with follow-up phone calls about medications and answering patient questions via text.

#2 Practices will focus on reengineering patient access. As part of Medicare’s new Quality Payment Program, the Merit-based Incentive Payment System (MIPS) is designed to encourage providers to expand patient access with “practice improvement activities,” such as same-day appointments for urgent needs, longer office hours, and after-hours clinician advice.

Physicians also want to shift the responsibilities such as appointment scheduling from the office staff to the patient. Delegating that type of chore to the patient saves the staff time; and, patients not only don’t mind doing the work, they perceive value in self-service options that give them total control.

While tablet-based patient intake solutions have not become widespread because the hardware is costly and requires complex systems integration, simple web forms and PDF attachments can get the job done just as well.

#3 Physicians will get financially creative. A host of factors is pushing independent physicians to be more financially creative. These include the frustrations of making claims to insurance carriers, the new Medicare fee-for-value payments creating uncertainty in gauging reimbursement levels, and burnout with the “corporate medicine” model of seeing dozens of patients each day for lower fees.

One example of financial creativity is the direct care model which establishes a financial relationship between patient and provider, cutting out the middleman of insurance payers. This model includes concierge and direct primary care, where patients become members who pay a fixed monthly fee for unlimited care. There are also a growing number of cash-only practices for walk-in and urgent care.

Beleaguered small practices under financial stress are also looking for novel ways to generate cash. The new rules allowing reimbursement of telemedicine and other non-face-to-face services will encourage physicians to bill for activities they were already doing for free, such as phone calls with patients to discuss medications.

#4 Physicians will opt out of Medicare thanks to MACRA. Like all well-intentioned laws, The Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) will have unintended consequences. Some providers in small independent practices will either opt-out of Medicare entirely, or decline to accept new Medicare patients if they currently fall below the threshold for exemption (less than $30,000 in Part B billings or 100 Part B patients).

To ease small practices into MACRA, the Final Rule issued by the Centers of Medicare & Medicaid Services (CMS) relaxed many of the requirements for 2017. By 2018, however, MACRA starts to impose more financial risk and stricter reporting requirements with less clarity around the return on investment. Small practices might just drop Medicare altogether and transition to a direct-care practice based on cash, membership, or a hybrid (see prediction #3 above).

#5 EHRs will become more interoperable. The next certification cycle from the Office of the National Coordinator for Health Information Technology (ONC) positions the EHR as a secure repository, allowing certified ancillary tools to be “snapped” into it. This will be driven by a new Application Programming Interface (API) called Fast Healthcare Interoperability Resources (FHIR). FHIR is a more granular way to exchange data without the rigid workflow of traditional Health Level Seven International (HL7).

Providers will benefit from the broader choice of technology solutions that can be used alongside the EHR to improve overall outcomes. Amazing Charts is currently developing a FHIR API to connect our EHR with other best-of-breed vendors for solutions such as population health management. This way small practices can leverage their investments in EHR systems to the maximum extent possible.

Furthermore, MIT researchers have proposed a cryptocurrency-backed system (like Bitcoin), called MedRec, for managing medical records that use the Ethereum blockchain. It is a novel, decentralized record management system for EHRs that uses blockchain technology to manage authentication, confidentiality, accountability, and data sharing.

About Amazing Charts

Amazing Charts provides Electronic Health Records (EHR/EMR), Practice Management, and other Health IT solutions to healthcare practices. Based on number one user ratings for usability, fair pricing, and overall satisfaction, Amazing Charts EHR has been adopted by more than 10,000 clinicians in over 7,100 private practices. Founded in 2001 by a family physician, today Amazing Charts, LLC operates as a subsidiary of Pri‐Med, an operating division of Diversified Communications (DC) and a trusted source for professional medical education to over 275,000 clinicians since 1995. Visit www.amazingcharts.com for more information.

Amazing Charts is a trademark of Amazing Charts, LLC. All products or service names mentioned herein are trademarks of their respective owners.

December 1, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Zimmer Biomet Acquires RespondWell® Telerehabilitation Platform for Zimmer Biomet Signature Solutions™

Clinician-Supervised, At-Home Rehabilitation Program Delivers Personalized Physical Therapy Regimen and Outcomes Tracking

(WARSAW, IN) October 27, 2016—Zimmer Biomet Holdings, Inc. (NYSE and SIX: ZBH), a global leader in musculoskeletal healthcare, today announced the acquisition of RespondWell®, an award-winning telerehabilitation technology designed to provide personalized, clinician-supervised post-surgical physical therapy in the comfort of a patient’s home. The acquisition strengthens the Company’s recently announced Zimmer Biomet Signature Solutions™ commercial offering by integrating a comprehensive, at-home telerehabilitation capability designed to enhance patient compliance with physical therapy and improve the quality of recovery.

“The new value-based reimbursement environment compels hospitals and providers to assume responsibility for patient outcomes well after discharge and through the critical rehabilitation period,” said David Nolan, Group President, Biologics, Extremities, Sports Medicine, Surgical, Trauma, Foot and Ankle and Office Based Technologies. “Integrating an innovative and comprehensive telerehabilitation program into our Zimmer Biomet Signature Solutions offering addresses the emerging need for healthcare providers to oversee and optimize post-surgical recovery outcomes in order to maximize value across the entire episode of care.”

“I believe RespondWell’s innovative telerehabilitation platform will help our clinical care team enhance the quality and outcomes of post-op patient care by providing an interactive and motivating physical therapy experience that encourages patient engagement and compliance to physical therapy in a convenient environment, the patient’s home,” said Ronald A. Navarro, M.D., Regional Coordinating Chief of Orthopedic Surgery, Kaiser Permanente.

Zimmer Biomet Signature Solutions is a strategically-curated suite of technologies and services designed to help hospitals and providers streamline delivery of care and succeed in today’s value-based reimbursement environment. The Zimmer Biomet Signature Solutions remote rehabilitation platform, known as Therapy@Home, features a personalized rehabilitation plan designed by a patient’s clinical care team, video-gaming-style exercise system with on-screen digital instructors to coach and encourage patients, and built-in reward features earned through increased patient participation and consistency. The system also allows the patient’s clinical care team to remotely monitor patient progress and activity and digitally communicate with the patient, potentially reducing the costs associated with follow-up visits and clinic-based rehabilitation programs. Zimmer Biomet is currently launching research partnerships for the Zimmer Biomet Signature Solutions suite at selected academic research institutions in the U.S., with a broader commercial release scheduled for 2017.

“Telerehabilitation represents the future of optimal and efficient post-surgical patient care, and we are excited to integrate our remote rehabilitation platform into the Zimmer Biomet Signature Solutions suite,” said Ted Spooner, Co-founder and CEO of RespondWell.

About Zimmer Biomet

Founded in 1927 and headquartered in Warsaw, Indiana, Zimmer Biomet is a global leader in musculoskeletal healthcare. We design, manufacture and market orthopaedic reconstructive products; sports medicine, biologics, extremities and trauma products; office based technologies; spine, craniomaxillofacial and thoracic products; dental implants; and related surgical products.

We collaborate with healthcare professionals around the globe to advance the pace of innovation. Our products and solutions help treat patients suffering from disorders of, or injuries to, bones, joints or supporting soft tissues. Together with healthcare professionals, we help millions of people live better lives.

We have operations in more than 25 countries around the world and sell products in more than 100 countries. For more information, visit www.zimmerbiomet.com or follow Zimmer Biomet on Twitter at www.twitter.com/zimmerbiomet.

October 27, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Xerox Helps Healthcare Providers Serve Patients Anytime, Anywhere

New research finds majority of Americans are open to and excited about virtual health

NORWALK, Conn., June 8, 2016 – According to new research from Xerox, 61 percent of U.S. adults are willing to receive non-urgent healthcare advice, exams or counseling in a virtual setting; however, only 16 percent have used virtual health. Xerox hopes to increase that number with the launch of Virtual Health Solutions, allowing healthcare providers to meet patients’ demand for convenient, remote access to care.

The new solution helps providers integrate a comprehensive telehealth strategy within their mainstream care delivery system. For example, Xerox will ensure coordinated access to electronic health records (EHRs) and provide reliable technology infrastructure to support the delivery of virtual care. Patients will benefit by having improved access to healthcare services such as prescription refills, dermatology screenings, health and wellness coaching, post-surgical follow-ups and psychiatric care and counseling, among others.

According to the research, 77 percent are excited about the possibility of receiving healthcare virtually. Convenience was cited as the top benefit (59 percent), followed by potential cost savings (40 percent) and the ability to see or communicate with healthcare professionals for minor ailments and the option to easily refill prescriptions – both 35 percent.

To help healthcare providers take advantage of patients’ interest in virtual care, Xerox will create a customized combination of consulting, services and technology based on a provider’s specific telehealth goals.

  • Virtual Health Consulting Services: Xerox will work with clients to develop virtual health strategies to help them reduce cost and utilization, deliver better outcomes, increase access to care and improve patient experience. The process includes a customized strategy session with each healthcare organization to understand their virtual health goals, an analysis of their current initiatives and offerings and an evaluation of their local market’s needs.
  • Interface Design and Development Services: The solution helps overcome interoperability challenges associated with telehealth by connecting multiple healthcare systems – even those that have never been connected before – and allows healthcare providers to easily verify a patient’s identity and medical history. The solution can also automatically determine a patient’s insurance eligibility and seamlessly move information in and out of EHRs for documentation and billing needs.
  • Virtual Clinic Services: Front and back office services are powered by Xerox and allow providers to connect with patients in a virtual setting. A Xerox customer care agent will coordinate insurance verification, appointment pre-authorization and scheduling, payment processing and claims preparation, submission, tracking and reconciliation, providing the same type of familiar experience patients receive at an in-person doctor visit.

“Healthcare organizations need to prepare for an ‘anytime, anywhere’ paradigm – one in which care is typically delivered outside the four walls of a hospital,” said Connie Harvey, chief operating officer, Xerox Healthcare Business Group. “We understand that healthcare organizations are in very different places when it comes to their telehealth strategy. Our approach to virtual health allows us to provide customized services based on a client’s specific needs.”

“Xerox has the portfolio and expertise needed to help healthcare providers implement a telehealth strategy that not only meets patient expectations for convenience but also works seamlessly with other clinical and financial systems – no easy task,” said Barbra Sheridan McGann, executive vice president, Business Operations Research, HfS Research.

Survey Methodology

This survey was conducted online within the United States by Harris Poll on behalf of Xerox from May 5-9, 2016 among 2,033 U.S. adults ages 18 and older. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated. For complete survey methodology, including weighting variables, please contact Jim Mignano at Jim.Mignano@Text100.com or+1-585-697-2602.

About Xerox

Xerox (NYSE: XRX) is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalization. Our employees create meaningful innovations and provide business process services, printing equipment, software and solutions that make a real difference for our clients and their customers in 180 countries. On January 29, 2016, Xerox announced that it plans to separate into two independent, publicly-traded companies: a business process outsourcing company and a document technology company. Xerox expects to complete the separation by year-end 2016. Learn more at www.xerox.com.

June 8, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Logicalis Healthcare Solutions to CIOs: The Success of Your Telehealth Solution Involves Much More than Technology

Solution Provider Offers Six Ways to Enhance the Patient’s User Experience (UX)

NEW YORK, June 7, 2016 – The adoption of telehealth solutions is clearly on the rise among healthcare providers, an increase significantly bolstered as large employers embrace the technology. Studies show at least 74 percent of the nation’s largest employers plan to offer telehealth benefits this year, and experts estimate virtual consults will increase a stunning 62 percent by 2020. While the numbers are encouraging, however, they may not provide an accurate indicator of telehealth’s future success.  According to Logicalis Healthcare Solutions, the healthcare-focused arm of Logicalis US, an international IT solutions and managed services provider (www.us.logicalis.com), one of the most important factors in the success or failure of any telehealth solution comes down to just one critical question: Are the provider’s patients comfortable using it? It’s just as much about the user experience (UX) as it is the technology used to build it.

“With all the attention being paid to the technological aspect of telehealth, it’s also critical for healthcare organizations to pay close attention to the way they replicate the face-to-face experience in the virtual world,” says Kim Garriott, Principal Consultant, Healthcare Strategies, for Logicalis Healthcare Solutions. “If the entire telehealth experience doesn’t feel comfortable to the patient, the best technology in the world won’t make it a success. The key is to minimize the differences between practicing telemedicine and simply practicing medicine – for telehealth to succeed, the two must become one.”

Six Ways to Enhance the Patient’s Telehealth Experience

When patients have a positive experience with telemedicine, they are more likely to use the service again.  Creating the right environment, therefore, is as important as choosing the right technology, something a solution provider experienced in the healthcare market can help the provider accomplish. Logicalis’ telehealth experts have identified six important factors CIOs need to consider and collaborate with their practitioners about before launching a telehealth initiative.

  1. Focus on First Impressions: When people enter a doctor’s office or hospital, their first experience with that provider is usually in the waiting room.  Often, there are televisions running loops of educational healthcare videos. There are handouts on tables and a receptionist to speak with.  Why should the virtual world be any different? When planning a telehealth solution, it’s important to think through the UX that each patient will have from the time they make an appointment until their visit is complete, and that includes the few minutes that may transpire between the time they sign on until the time the doctor sees them.  Is the screen blank and the patient left to multitask, wondering if they’ve been disconnected? Or is there a lively virtual waiting room with information available while they wait? This first impression sets the stage for the entire visit and may determine whether or not the patient embraces or rejects telemedicine as a whole.
  2. Stage the Location: Before implementing a telehealth solution, think carefully about the physical location where the consults will take place. Consider placing the physician’s endpoint in the doctor’s office, with an orderly bookshelf filled with medical journals behind the physician, or perhaps in an examination room with the exam table located directly behind the doctor’s seat and his or her framed credentials placed purposefully within sight.  If patient consults take place in a pharmacy or other clinical setting, the same holds true; the patient’s endpoint should be in a comfortable, nicely appointed setting. In telehealth’s earliest days, many televisits took place with patients sitting in a stark, white, uninviting, sterile cubby with nothing more than a workstation and a chair. This kind of environment is not conducive to an open and personal discussion. The idea is to give the patient confidence in both the process and the doctor, and to make the televisit look and feel as similar to a face-to-face examination as possible.
  3. Choose a Quiet Spot: Whether the telehealth endpoint is located in a practitioner’s office or a local pharmacy, never place it out in the open where people are walking by or where the typical ebb and flow in the office or retail environment will distract either the patient or doctor while they talk. The environment should be completely quiet – eliminate all background noise so both parties can focus 100 percent of their attention on their interaction.
  4. Guard the Patient’s Privacy: Privacy is as important online as it is in the examination room.  Whether a visit takes place in person or online, patients may need to disrobe to show a condition or injury to the doctor; they won’t feel comfortable if their virtual exam room does not seem private. Online patients expect – and deserve – the same courtesies as those being treated in person, an important consideration when deciding where to locate a telehealth solution inside the practice, pharmacy or physician’s home.
  5. Dress for Success: The way the doctor looks may influence how the patient feels about the overall experience, particularly so with those new to telemedicine. Therefore, practitioners should “dress for success,” wearing what they normally wear to work – whether that’s a suit and tie or a lab coat – in front of the camera.
  6. Always Make Eye Contact: Look the patient in the eye, not the computer. When patients and doctors interact in person, body language plays an important role; doctors may look at a chart while speaking to the patient, but the way they move and hold their bodies still says, “I’m paying attention.” Those nuances are lost in the virtual world, so it’s critical to make eye contact with the patient, and that means looking into the camera, not staring at the patient’s image on the screen.  It may feel unnatural at first, but it will give the patient a sense of connectedness with the doctor even though they may be many miles apart.

Want to Learn More?

About Logicalis

Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration; data center and cloud services; and managed services.

Logicalis employs over 4,000 people worldwide, including highly trained service specialists who design, deploy and manage complex IT infrastructures to meet the needs of over 6,500 corporate and public sector customers. To achieve this, Logicalis maintains strong partnerships with technology leaders such as Cisco, HP, IBM, EMC, NetApp, Microsoft, VMware and ServiceNow on an international basis. It has specialized solutions for enterprise and medium-sized companies in vertical markets covering financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, helping customers benefit from cutting-edge technologies in a cost-effective way.

The Logicalis Group has annualized revenues of over $1.5 billion from operations in Europe, North America, Latin America and Asia Pacific and is one of the leading IT and communications solution integrators specializing in the areas of advanced technologies and services.

The Logicalis Group is a division of Datatec Limited, listed on the Johannesburg and London AIM Stock Exchanges, with revenues of over $6 billion.

For more information, visit www.us.logicalis.com.

June 7, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

MDLIVE to Offer Behavioral Health Services as Part of Walgreens Mental Health Platform

Expansion of relationship adds behavioral health offering nationwide,  medical services coverage now available to consumers in 37 states and Washington, D.C. through Walgreens digital properties

Sunrise, Florida, May 10, 2016MDLIVE, the nation’s leader in the rapidly growing virtual health market, today announced a further expansion of its collaboration with Walgreens.  The agreement adds access to behavioral health services provided by Breakthrough, an MDLIVE company.

Breakthrough Behavioral counseling services without prescriptions are available in all 50 states and Washington, D.C. In addition, behavioral health prescribing services will be available in 20 states including Arizona, California, Colorado, District of Columbia, Florida, Hawaii, Iowa, Kentucky, Louisiana, Massachusetts, Maryland, Michigan, Nebraska, New Hampshire, New Mexico, New York, Oklahoma, Oregon, Texas and Virginia.

MDLIVE’s telehealth medical services have also expanded to 13 additional states, including Arkansas, Hawaii, Kentucky, Maine, Massachusetts, Missouri, Nebraska, New Hampshire, Rhode Island, South Dakota, Utah, West Virginia, and Wyoming.  This enables MDLIVE to offer these services via Walgreens digital properties in 37 states, as well as Washington, D.C.

Through Walgreens, MDLIVE offers 24/7 access to board-certified, primary-care doctors and pediatricians via online video, mobile app, or phone. With MDLIVE’s HIPAA-compliant cloud-based Virtual Medical Office platform, consumers have a more convenient way to see a doctor for non-emergency health issues—anywhere, and anytime—whether  at home, at work, or while traveling.  With the addition of Breakthrough, an MDLIVE company, Walgreens consumers will now also have access to more than 1,000 licensed therapists nationwide to schedule secure video sessions by appointment.  The collaboration between MDLIVE and Walgreens first launched in December 2014.

Teletherapy, the delivery of web- and mobile-based sessions between a patient and licensed mental health provider via video, is one of the fastest growing sectors of the virtual healthcare market.  A 2013 study conducted by clinical researchers from the University of Zurich, determined that patients who received psychotherapy for depression via the Internet had outcomes that were just as good, if not better, than the same number of patients receiving conventional face-to-face therapy (53% vs 50%). In addition, 95% of those patients who received telehealth services were satisfied with their experience, versus 91% of patients who received conventional treatment. Both groups of patients in the study described their visits with their therapists as “personal.”†

“Teletherapy is an excellent option if you’re looking for a more convenient, private, and affordable way to receive behavioral therapy,” said Randy Parker, founder and chief executive officer of MDLIVE.  “Through our relationship with Walgreens, we are making it easier for consumers to get help by providing the flexibility to schedule therapy at a time that works best for them, and without the need for travel time, waiting rooms, or office visits.”

Walgreens customers can access MDLIVE medical services through the Walgreens mobile app or website.  The cost per visit for medical conditions is $49.

Breakthrough Behavioral Services can be accessed from the Walgreens website, or the Breakthrough mobile app, which is available for download on iOS and Android.  Users will need to set up a free account, and then can begin to browse therapists and schedule a video consult with the therapist of their choice.  The cost per visit is based on the therapist selected, however, Breakthrough accepts most insurance plans. ePrescription services may be available from individual subscribers listed on the Breakthrough marketplace.

“Access to providers and care is one of the biggest challenges for our mental health system today, and we’re pleased to work with MDLIVE to help meet this need as part of the Walgreens mental health platform,” said Adam Pellegrini, Walgreens divisional vice president of digital health.

MDLIVE is able to treat a wide range on non-emergency conditions, including:

Medical conditions

  • Acne
  • Allergies
  • Cold / Flu
  • Constipation
  • Cough
  • Diarrhea
  • Ear problems
  • Fever
  • Headache
  • Insect bites
  • Nausea / Vomiting
  • Pink eye
  • Rash
  • Respiratory problems
  • Sore throats
  • Urinary problems / UTI
  • Vaginitis
  • And more

Behavioral health concerns

  • Addictions
  • Bipolar disorders
  • Child and adolescent issues
  • Depression
  • Eating disorders
  • Gay/Lesbian/Bisexual/Transgender issues
  • Grief and loss
  • Life changes
  • Men’s issues
  • Panic disorders
  • Parenting issues
  • Postpartum depression
  • Relationship and marriage issues
  • Stress
  • Trauma and PTSD
  • Women’s issues
  • And more

About MDLIVE

Founded in 2009, MDLIVE is a visionary and pioneer in the digital delivery of high-quality, convenient, cost-efficient care.  The company provides consumers, health plans, health systems and self-insured employers with 24/7/365 access to board-certified doctors and pediatricians via secure online video, phone or the MDLIVE App.  Instead of the inconvenience and expense of ER or urgent care visits for non-emergency issues, registered users can receive a virtual consultation through the company’s HIPAA and PHI-compliant secure, cloud-based platform from home or on the go, and if necessary, obtain an e-prescription.  Through Breakthrough, the company’s behavioral health service, MDLIVE enables consumers to schedule video appointments with licensed therapists.  To learn more about how MDLIVE is using telehealth innovations to improve the delivery of healthcare, visit www.MDLIVE.com.

May 10, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

MDLIVE Announces Timeline for Delivering Secure Virtual Doctor Visits using Microsoft Office 365 and Skype for Business

SUNRISE, Florida, February 29, 2016 – MDLIVE, a national leader in the rapidly growing telehealth market, today announced that it will complete the migration of its video consult platform to Microsoft Office 365 and Skype for Business during the second quarter of 2016.  Office 365 and Skype for Business will provide MDLIVE with a more robust, secure and scalable collaboration platform as it continues to add consumers, physicians, employers, health systems and health plans to its connected care platform.

Skype for Business provides a complete communications platform for customers and partners, including instant messaging, online meetings, HD video conferencing, and telephony. Skype for Business is an integral part of Microsoft Office 365, which was designed to improve productivity, reduce costs, and streamline collaborations for health professionals and others. Office 365 meets many of the compliance regulations for health organizations around the world, including the HIPAA Business Associate Agreement, the breach notification requirements of ARRA/HITECH, and others.

Currently, MDLIVE patients and physicians have to download and install a video application that runs in the background during online consults. With Skype for Business, this is no longer required.  Instead, MDLIVE will use the Skype for Business developer platform to integrate video functions directly into MDLIVE’s telehealth platform, which is available on Android, iOS, and Windows.   Patients will have a simple, easy-to-use experience and will be able to just click on the “see a doctor link” in the MDLIVE portal or mobile app, and the embedded Skype for Business video consult will start, seamlessly connecting patients to a doctor.

“Skype for Business provides MDLIVE with a much more scalable architecture so we can accommodate even higher volumes of consults daily,” said Randy Parker, founder and CEO of MDLIVE.  “The adoption of Skype for Business also enables us to deliver a significantly improved user experience for both patients and physicians.”

“Fueled by the rapid growth in value-based care and increasing consumer demand for more convenient access to care, virtual care is on the verge of rapid, widespread growth.  Within a matter of years, patients will expect their providers to offer both virtual and in-person visits.  MDLIVE is empowering health systems and providers to meet consumers and patients where they are, independent of time and location, with the next generation Skype for Business platform,” said Neil Jordan, general manager, Worldwide Health at Microsoft.

The adoption of Skype for Business also provides significant advantages for MDLIVE’s physician and health system partners to facilitate more efficient adoption and expansion.  Those with Office 365 will be able to utilize their existing Skype for Business subscriptions giving their physicians a more seamless user experience.

MDLIVE will present live demos of virtual consults with its board-certified physicians using the Skype for Business platform at its booth at the HIMSS 2016 Conference & Exhibition, February 29 – March 3, at the Venetian/Sands Convention Center, Las Vegas, NV at booth #12026, Hall G.  MDLIVE will also feature a live demo on Tuesday, March 1 at 3:00 PM and Wednesday, March 2 at 5:00 PM at the Microsoft booth #3832.

About MDLIVE

Founded in 2009, MDLIVE is a visionary and pioneer in the digital delivery of high quality, convenient, cost-efficient care.  The company provides consumers, health plans, health systems and self-insured employers with 24/7/365 access to board certified doctors, pediatricians and licensed therapists via secure online video, phone or MDLIVE App.  Instead of the inconvenience and expense of ER or Urgent Care visits for non-emergency issues, registered users can receive a virtual consult through the company’s HIPPA and PHI-compliant secure, cloud-based platform from home or on the go and if necessary, obtain an e-prescription.  To learn more about how MDLIVE is using telehealth innovations to improve the delivery of healthcare, visit www.MDLIVE.com.

February 29, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Chiron Health Releases Telemedicine Insurance Rules Engine and Reimbursement Guarantee

Chiron Health announced that the company has released an industry-first telemedicine insurance Rules Engine and Reimbursement Guarantee. This advanced set of telemedicine billing and reimbursement tools helps physician practices overcome the most common barrier to telemedicine adoption.

Austin, TX – February 3, 2016 – Chiron Health, Inc., a leading provider of HIPAA-compliant video visit and reimbursement services, today announced that the company has released the industry’s most advanced set of telemedicine software billing and reimbursement tools.

“Video-based telemedicine is a rapidly emerging standard of care for many types of routine consultations, yet reimbursement complexity has remained the largest obstacle to broader telehealth adoption by physician practices,” said Andrew O’Hara, Founder and CEO of Chiron Health.

To combat this roadblock to telemedicine adoption, Chiron Health has released a set of tools that automate the billing and reimbursement process—removing the burden from office staff to manually check telemedicine eligibility nuances and exceptions. The Chiron Rules Engine initiates a telemedicine insurance eligibility check each time a video visit is scheduled by automatically pulling the patient’s insurance information from the clinic’s practice management system.

By checking the patient’s insurance information against a proprietary database of state telemedicine reimbursement mandates and payer-specific nuances, Chiron Health is able to make an accurate determination of the patient’s eligibility for telemedicine reimbursement. In addition, the Chiron Rules Engine gets smarter with each eligibility check performed, pushing new rules to all clients through its cloud-based technology—ultimately cutting down on frustrating denials.

“Given the effectiveness of the Chiron Rules Engine, we’re also proud to offer the Chiron Reimbursement Guarantee,” said O’Hara. “If we verify a patient’s eligibility and a claim is later denied, our team will work to resolve the issue—if we can’t get it resolved, we’ll reimburse the claim ourselves.”

Chiron Health’s advanced billing and reimbursement tools guide practices through the complexities of telemedicine reimbursement and get physicians paid faster.

About Chiron Health, Inc.
Chiron Health is the only platform designed to get physician practices fully reimbursed for secure video visits. The company’s extensive knowledge of telemedicine regulation and reimbursement allows Chiron to guide practices through the complexities of telemedicine. The result? Guaranteed reimbursement. For more information, visit www.chironhealth.com

February 3, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.