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M*Modal Launches Comprehensive Outpatient Medical Coding Services

Outsourced coding enables healthcare providers to optimize HIM resources and manage transition to ICD-10

Franklin, Tenn. – September 10, 2014 – To help the healthcare industry address medical coder shortages in advance of the ICD-10 mandate, while preserving accurate revenue realization, M*Modal today announced the availability of comprehensive outpatient medical coding services. M*Modal’s technology-enabled services program combines coding experts with advanced cloud-based solutions to deliver quality results with fast-turn-around time, enabling organizations to offload high-volume outpatient coding, increase productivity and improve their cash flows.

Outpatient services is the fastest growing healthcare segment in terms of spending, according to the Health Care Cost Institute. Using AHIMA-certified coding experts, M*Modal’s outpatient coding program delivers high-quality, accurate coding for all outpatient areas, including Observation, Ambulatory Surgery, Emergency Department/Urgent Care, Specialty and Diagnostic.

“Qualified coding professionals are in short supply, and HIM departments face an ongoing challenge to stay ahead of coding and ICD-10 demands,” said Matt Jenkins, SVP and General Manager of HIM Services at M*Modal. “M*Modal’s outpatient coding services offer a cost-effective way for organizations to offload routine coding and move their existing coding resources onto critical inpatient and ICD-10 preparation programs.”

In a recent AHIMA and eHealth Initiative survey of healthcare providers, 50% identified lack of staff as a top concern to meet ICD-10 demands. ICD-10 is a revised standard that reflects a seven-fold increase in the number of potential code assignments. Many organizations lack the coding staff to manage their discharged not final billed (DNFB) coding requirements, as well as support the dual-coding and end-to-end testing programs needed to prepare for ICD-10’s rollout in October 2015.

M*Modal is one of the largest transcription and coding services providers in the U.S., providing credentialed coding resources to hospitals, clinics and practices for nearly 20 years. M*Modal offers essential coding services – including staffing, auditing and education – to hospitals looking outside their organization to manage resources. In addition, M*Modal’s cloud-based technology platform ensures a unified workflow for delivering high-quality, compliant documentation.

“Accurate billing begins with accurate and complete clinical documentation. By partnering with M*Modal for transcription, clinical documentation technology and coding services, HIM departments can optimize a unified workflow which yields superior physician satisfaction, more complete patient information and higher productivity from the revenue cycle process,” said Mr. Jenkins.

About M*Modal

M*Modal is a leading healthcare technology provider of advanced clinical documentation solutions, enabling hospitals and physicians to enrich the content of patient electronic health records (EHR) for improved healthcare and comprehensive billing integrity. As one of the largest clinical transcription service providers in the U.S., with a global network of medical editors, M*Modal also provides advanced cloud-based Speech Understanding™ technology and data analytics that enable physicians and clinicians to include the context of their patient narratives into electronic health records in a single step, further enhancing their productivity and the cost-saving efficiency and quality of patient care at the point of care. For more information, please visit www.mmodal.comTwitterFacebook and YouTube.

September 10, 2014 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

In Response to ICD-10 Delay, WEDI Proposes Aggressive Transition Roadmap

Medicare and Medicaid readiness transparency, expedited testing and expanded education identified as high-priority needs

RESTON, Va. — June 05, 2014 — The Workgroup for Electronic Data Interchange (WEDI), the nation’s leading nonprofit authority on the use of health IT to create efficiencies in healthcare information exchange, submitted a letter to the Dept. of Health and Human Services (HHS) outlining a high-level ICD-10 transition roadmap. The letter, written in response to the recent one year ICD-10 delay mandated by the Protecting Access to Medicare Act of 2014, details the impact of the postponement on healthcare stakeholders and defines recommended action steps to minimize continued disruption to the healthcare industry.

In the letter, several action steps are detailed including:

  • Ensure Medicare and Medicaid readiness transparency
  • Expedite, supporting and expanding industry testing
  • Expand provider education and support
  • Target outreach to non-covered entities
  • Conduct or support limited pilots
  • Establish clear milestones and track readiness

“WEDI and our industry partners believe that these recommendations provide a framework that we can work towards in order to ensure the successful ICD-10 transition,” said Devin Jopp, Ed.D., WEDI president and CEO. “It is critical that HHS work with private industry to establish credibility in a new compliance date by focusing on critical issues such as readiness transparency, comprehensive testing, and augmented education. Absent these actions, we are concerned that implementation of the code sets will continue to be protracted, adding needless administrative burden and cost to the industry.”

In development of the ICD-10 Transition Roadmap, WEDI convened an industry ICD-10 Summit on April 30, 2014 in Reston, Va, that featured participation of more than two hundred industry stakeholders. The Summit was a collaborative event co-sponsored by the Professional Association of Healthcare Office Management (PAHCOM), Healthcare Information and Management Systems Society (HIMSS) and the American Academy of Professional Coders (AAPC).

Read the full letter and learn about the developments from WEDI’s ICD-10 Summit which influenced this communication to HHS.

About WEDI

The Workgroup for Electronic Data Interchange (WEDI) is the leading authority on the use of health IT to improve healthcare information exchange in order to enhance the quality of care, improve efficiency, and reduce costs of our nation’s healthcare system. WEDI was formed in 1991 by the Secretary of Health and Human Services (HHS) and was designated in the 1996 HIPAA legislation as an advisor to HHS. WEDI’s membership includes a broad coalition of organizations, including: hospitals, providers, health plans, vendors, government agencies, consumers, not-for-profit organizations, and standards development organizations. To learn more, visit www.wedi.org and connect with us on Twitter, Facebook and LinkedIn.

June 5, 2014 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

AOD Software Passes National ICD-10 Testing

Centers for Medicare & Medicaid Services Validates Company’s ICD-10 Readiness

Fort Lauderdale, FL – March 20, 2014 – AOD Software, delivering the industry’s leading integrated software solution to long-term care providers, announced today the successful participation in the national ICD-10 testing by the Centers for Medicare & Medicaid Services (CMS) with clean 999 ACK and 277CA claim detail reports. AOD is one of the first long-term care providers to pass the CMS ICD-10 testing.

AOD’s solution suite, Answers™, is composed of clinical, financial, operational and point of sale solutions, and AOD is focused on confirming that all relevant components are prepared for the migration to the ICD-10 code set. Such integration of solutions allows customers to increase productivity, reduce errors, cut costs and manage a practice without overwhelming confusion or concern about industry transitions.

“AOD is committed to providing our clients with the tools they need to successfully prepare for this transition,” said Charles George, CTO and VP of Research and Development. “Proactively participating in the national CMS testing was a priority, to help provide our clients with certainty that the product is ready. We want to help our clients approach the October 1st deadline with confidence. As with other regulations, we have focused on being on the leading edge of preparations so our customers are fully prepared, and the fact that Answers™ was the first Electronic Health Record to receive CCHIT® certification for LTPAC and achieve ONC-ATCB Modular Certification is another example of our forward-thinking to provide our clients with the best product and services within the industry.”

AOD aims to provide a seamless transition that is highly customizable to all customers’ needs. As part of that effort, ICD-9 codes will be available, along with the new ICD-10 codes, throughout the transition period. Embedded interactive mapping will provide codes for users, even when multiple codes are available for a specific case. AOD will continue to partner with its customers, providing educational tools and on-demand training, in order to make the process as seamless as possible.

To pass the ICD-10 test, two separate trials are performed by the Medicare Administrative Contractor (MAC). First, the 999 ACK checks the file format (ASCx12) and the NPI (National Provider Identifier) header segments for HIPAA compliance. Before submitting the UB04 for payment, validity of 277CA transmission reports is checked. In this case, test files were submitted by the Live Oak team to the Medicare contractor, Novitas Solutions, Inc. As a result, AOD’s UB04 file format, with ICD-10 diagnosis codes, passed CMS testing criteria and was ready for payment.

About AOD Software

AOD is the industry’s leading provider of integrated clinical, financial, operational and point-of-sale solutions to long-term and post-acute care (LTPAC) facilities. With more than 45 modules, AOD’s software solution, Answers™, is the most comprehensive solution in the industry, offering single-point access to robust, enterprise-wide functionality, including electronic health records (EHR), MDS, care plans, assisted living, home health, human resources, billing, payroll and financials (general ledger, accounts payable, facilities management and donor development). The software suite is the industry’s only fully integrated system that maximizes the capabilities of Continuing Care Retirement Communities (CCRCs), Assisted Living Facilities (ALFs), Skilled Nursing Home Facilities (SNFs), Independent Living, Rehabilitation and Home Health Agencies. For more information, please visit www.AODsoftware.com.

March 21, 2014 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

QualiTest Offers Free ICD-10 MAC Testing for Healthcare Providers

CMS has recently instructed its Medicare Administrative Contractors (A/B MACs, HHH MACs, and DME MACs) to “implement an ICD-10 testing week with trading partners […] to be held on March 3rd through March 7th, 2014.”

While it is clear that much more comprehensive ICD-10 testing will be required, QualiTest commends this policy change and hopes this change reflects a sign of things to come. Tom Parnon, Director of Healthcare business development at QualiTest, added, “For many Healthcare providers, Medicare reflects a significant revenue source and while the risks are high, there seem to be more questions than answers. These questions relate to both ICD-10 testing as a whole and specifically to Medicare ICD-10 testing.”

A recent survey conducted by QualiTest in November 2013 indicated that a large percentage of healthcare organizations have yet to commit or start an ICD-10 testing effort. Parnon said that many QualiTest customers who have begun their ICD-10 testing effort have “uncovered numerous unexpected internal and external challenges,” and that QualiTest “strongly recommends that Healthcare organizations take this opportunity to test with their MAC.

Leveraging existing ICD-10 testing assets and relationships in the Healthcare Industry, QualiTest is now offering Free MAC testing service for healthcare providers. The QualiTest MAC testing service is targeted at enabling healthcare providers to prepare for and participate in MAC testing held in the first week of March 2014.  The QualiTest solution includes medical records coded in ICD-10 and the option to create valid EDI Claim files.

For more information and to register for this free service, click here

About QualiTest

QualiTest is a global leader in healthcare testing and the largest independent testing company in the USA. QualiTest is at the forefront of addressing the multitude of QA and testing challenges facing healthcare providers, payers and intermediaries. These challenges include ICD-10, Meaningful Use, PACAA, HIPAA Omnibus as well as technological challenges such as mobile, cloud and cyber security.

January 31, 2014 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

Haugen Consulting Launches Interactive, Web-Based Training Program for ICD-10

Haugen Academy prepares clinical coders, documentation specialists and physicians for ICD-10. 

Denver, Colorado (October 17, 2013)Haugen Consulting Group, Inc. (HCG), an elite healthcare consulting firm and educational services provider, announces the launch and general availability of  Haugen Academy. Haugen Academy is a cost-effective, web-based learning center for facility coders, professional fee coders and documentation specialists. Developed by industry-recognized HIM and CDI experts, the program is interactive, self-paced and includes competency testing to ensure all staff are ready for ICD-10. The announcement was made by Mary Beth Haugen, RHIA, MS, Founder and CEO of Haugen Consulting Group.

“There are nearly 200,000 active clinical coders in the U.S. that must be trained and once ICD-10 is live, an additional 38,000 coders are required to meet healthcare’s day-to-day productivity needs,” mentions Haugen. The healthcare industry is looking for efficient and cost-effective ways to train these coders along with clinical documentation specialists and physicians. Haugen Academy meets these needs.

Melinda Patten, MHA, RHIA, CHPS, CDIP, Director of HIM at Children’s Hospital Colorado, relies on Haugen Academy to train her team of 20 in-house and remote clinical coders. “Our average coder age is 55, so we wanted a training program that targeted the entire group and accommodated our different levels of learning,” Patten says. “Haugen Academy courseware is visual, interactive, and offers Q & A. I like that the focus is strictly on ICD-10.”

Haugen Academy provides training materials and educational options for a wide range of coder ages, technology skill sets and learning preferences. The training respects each student’s existing knowledge base through a combination of refresher courses and ICD-10 modules. Competency testing ensures modules are completed and new information is retained.

The company will host a complimentary, educational webinar focused on ICD-10 education and Haugen Academy on November 14, 2013. To register for the webinar visit: http://www.thehaugengroup.com/webinar-nov-14.php

About Haugen Consulting Group

The Haugen Consulting Group, Inc. offers custom readiness assessments, implementation, education and documentation reviews for ICD-10-CM/PCS. Assessments include identification of risks, recommendations for organizational readiness, and strategies to prepare people, processes, and technology for the upcoming conversion from ICD-9 to ICD-10. HCG also offers Haugen Academy, an instructor-led training and web-based learning center for ICD-10. The Academy provides training and education to ensure all learners become confident and proficient with ICD-10. For more information visit: www.thehaugengroup.com or call: 720.502.7690.

October 17, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

Coder Academy Launched to Train and Place Healthcare Professionals for ICD-10

New Partnership between TrustHCS, Career Step and HIM Connections Educates All Levels

July 1, 2013, Springfield MOTrustHCS announced the launch of a new coder academy designed to prepare coding professionals of various levels and new, novice entrants to the field. The TrustHCS Academy brings the strength of three companies together to meet the nationwide increase in coding demand associated with ICD-10.  TrustHCS coding educators prepare new students and seasoned coding professionals to enter the field and by increasing their knowledge and related ICD-10 skills.  Career Step delivers proven, on-line curriculum, and HIM Connections places trained and certified students—a critical component of the program’s launch.  The announcement was made by Torrey Barnhouse, President, TrustHCS.

“The healthcare industry has endured a persistent 30% deficit in coding staffing,” mentions Barnhouse.    Results of a recent industry study co-sponsored by the AHIMA Foundation and TrustHCS, indicate this gap will continue to increase by an additional 23% as a result of ICD-10 implementation. “Our Academy helps to meet this demand,” he concludes.

Career Step’s proven on-line content is the backbone of the TrustHCS Academy.  The Career Step curriculum boasts an 86% first-attempt pass rate for those sitting for the Certified Coding Specialist (CCS) certification.  This is in comparison to an industry average 67% first time pass rate for the certification.

In addition, HIM Connections helps with student job placement.  The TrustHCS Academy will work closely with HIM Connections to connect academy graduates with industry needs.  HIM Connections contracts with numerous Human Resource and Health Information Management (HIM) Directors across the United States for staffing needs specific to medical record coding and HIM.

The first cohort of TrustHCS Academy students have already signed up to tackle the curriculum.  This group includes the general public with no coding or HIM background and coding professionals with various backgrounds and levels of coding knowledge.

About TrustHCS

TrustHCS is a health information management (HIM) services and revenue cycle consultancy firm for healthcare providers. TrustHCS protects the revenue integrity of health providers through affordable, on-demand remote coding, coding compliance, audit, cancer registry and educational services. TrustHCS is an early adopter of learning partnerships for ICD-10 and offers a unique, cost-effective set of educational modalities for hospitals, clinics and physician practices nationwide, TrustHCS ensures correct clinical coding, delivers effective coding compliance programs, conducts audits and supports cancer registries. For more information, visit www.trusthcs.com.

About Career Step

Career Step, a premier healthcare education company offering career-focused education and corporate training, has trained nearly 90,000 students, has 160 partnerships with colleges and universities nationwide, and provides training for several of the most respected healthcare employers in the nation. Career Step is committed to improving lives and advancing the business goals of its clients and partners through its curriculum and services. The company’s training programs are currently focused in healthcare, administration and technology.  More information can be found at www.careerstep.com or 1-800-246-7836.

About HIM Connections

HIM Connections is a results-driven staffing and recruitment firm specializing in HIM. The company quickly locates qualified, credentialed and experienced HIM professionals to fill hospitals’ HIM staffing needs; short-term or long-term. The company saves time for their customers by presenting fully-vetted candidates, building relationships with passive candidates, and offering flexible service options for staffing and recruitment of HIM professionals. For more information, visit www.himconnections.com.

July 5, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

H.I.M. ON CALL Launches Dual Coding Service to Help Hospitals Prepare for ICD-10

ICD-10 Testing Requirement Now Supported by Outsourced Coding Firm

Allentown, PA, March 26, 2013: H.I.M. ON CALL, a technology-driven outsourced services company for health information management (HIM), coding and revenue cycle, announces the availability of its dual coding services for hospitals migrating from ICD-9 to ICD-10. Dual Coding is a precursor to end-to-end testing of ICD-10. Payers want to test with providers that can submit ICD-10 codes. The new, dual coding service from H.I.M. ON CALL provides the people, processes and technology required for dual coding and supports ICD-10 testing with payers. The announcement was made by Manny Peña, RHIA, President, H.I.M. ON CALL.

Expert, outsourced coders from H.I.M. ON CALL perform ICD-10 coding via remote or onsite options; allowing the hospitals’ internal coding team to focus on day-to-day production or ICD-10 training, education and ramp-up.  The firm generates dual coding data output and analytics to identify gaps in clinical documentation for ICD-10. Back-up ICD-9 coding services are also available.

“Dual Coding’s data and analytics support our customers’ clinical documentation improvement (CDI) ramp-up for ICD-10,” explains Peña. Specific documentation weaknesses and target areas for revenue loss under ICD-10 are identified.  Some of the features of the new dual coding service include:

  • Perform dual coding (ICD-9 and ICD-10) for up to one year prior to October 1, 2014.
  • Support end-to-end testing initiatives by providing ICD-10 coded cases.
  • Provide monthly summary, data and analytics of CDI issues (ICD-9 and ICD-10).

“In addition to opening the door for end-to-end payer testing, our data and analytics are a tremendous support to ICD-10 teams,” adds Karen Karaban, RHIT, CCS, Director of Coding Integrity at H.I.M. ON CALL.  Accurate, complete and specific clinical documentation is the foundation for correct reimbursement, quality reporting and continuing care. The H.I.M. ON CALL service provides a summary of documentation findings by ICD-10-CM/PCS chapter, patient type, medical service and physician. The potential financial impact due to the lack of specificity in the documentation is also identified with actual and projected decreases in coding productivity by patient type and medical service.

More information about the firm’s dual coding service can be viewed at the firm’s blog or by contacting Joseph J. Gurrieri, RHIA, CHP, Vice President & COO at: 610.435.5724 Ext. 131.

About H.I.M. ON CALL:

H.I.M.ON CALL is a technology and outsourced services company for health information management (HIM), coding, clinical documentation improvement (CDI) and revenue cycle. They offer data-rich technology tools and outsourcing services to make better coding decisions and prepare for change. Service offerings include coding, coding audits, CDI consulting and ICD-10 education. Their AVIANCE Health™ suite of web-based software applications includes audit management, DNFB management, coding analytics and electronic document management. Founded in 1998 and based in Allentown, Pennsylvania, the company is focused on the future and willing to embrace new ideas; delivering financial value in everything they do.

March 26, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

ZyDoc Expands NIH SBIR NLP Grant for EHR Usability Research Study to Other Facilities

Islandia, NY February 8, 2013 – ZyDoc, an Islandia, NY-based medical informatics company, has been awarded Phase I SBIR grant funding by the National Library of Medicine of the National Institutes of Health for a study involving ZyDoc’s NLP-powered MediSapien™ knowledge management platform.  James M. Maisel, M.D., Chairman of ZyDoc is the Principal Investigator (P.I.) for the project, entitled “Applying NLP to Free Text as an EHR Data Capture Method to Improve EHR Usability.” The study compares the documentation quality, efficiency, and user satisfaction resulting from a method of EHR data capture involving MediSapien NLP (natural language processing) with results from standard methods. ZyDoc was among only 16% of NLM grant applicants to be awarded funding in 2011. The $150,000 project is funded entirely from the grant and is a potential precursor to Phase II funding.

ZyDoc has received IRB approval from a prominent New York-area teaching hospital for the research study, and additional test sites are now being sought. Researchers at Columbia University will be participating in the study, which also measures the accuracy of ICD-10 coding generated by MediSapien NLP. Facilities interested in participating in the study, including public or private hospitals and physician groups, are invited to contact James Maisel at grant@medisapien.com.

MediSapien was launched at the HIMSS Annual Conference in February 2012 expanding the ZyDoc family of documentation and knowledge management solutions featuring NLP-powered generation of structured codes from unstructured text.  Those codes are formulated in industry standard HL7 CDA Level III R2 messages suitable for insertion in any ONC-certified EHR. MediSapien solutions are primarily marketed through its channel partner network, which includes EHRs, Billing and RCM providers, Analytics companies, and MTSOs. For EHR Channel Partners, MediSapien offers a value-added service to provide objective third-party usability evaluations. For clinician end-users, MediSapien can be utilized in conjunction with existing or planned EHR installations, and can facilitate compliance with Meaningful Use mandates.

“This is an exciting time for ZyDoc and MediSapien” explains Maisel. “While we prove out our solutions in the marketplace in 2013, the grant allows ZyDoc to scientifically measure the usability, efficiency and accuracy of MediSapien.  In the study, doctors will complete typical medical encounters with dictation vs. EHR data entry with keyboard and mouse.  The text will be inserted into the EHR along with the structured coded data extracted by MediSapien. The resultant EHR documentation will be analyzed by document experts and graded for accuracy and other parameters. The SBIR-funded study is a potential precursor to Phase II-funding.”

A research collaborator on the study, David Kaufman, PhD, formerly a research scientist at Columbia University and now at the University of Arizona, offers this perspective, “Although EHRs are promising tools for improving healthcare, it is widely known that the user experience is frequently suboptimal resulting in dissatisfaction and low rates of adoption. This is partly due to the fact that clinicians spend many hours interacting with unwieldy systems documenting patient records. MediSapien is a promising instrument that may serve to reduce the cognitive burden on clinicians and enable EHRs to be instruments of clinical communication and tools that can greatly enhance patient care.”

About ZyDoc and MediSapien

Based in Islandia, New York, ZyDoc is a national leading-edge medical knowledge management company founded in 1993 to develop medical informatics solutions. Under the leadership of James M. Maisel, M.D., Chairman, the company has developed award-winning documentation and knowledge management solutions.  The e-transcription infrastructure and speech recognition solutions are now complemented by the disruptive enabling MediSapien NLP technology. The ZyDoc suite of tools can be assembled into seamless flexible solutions for documentation and knowledge management needs. Each award-winning, easy to use module offers the best-in-class performance and is designed to be seamless integrated in a scalable, interoperable, HIPAA secure customizable solution.   Cloud based ZyDoc solutions are always accessible and robust and offer enhanced capabilities for medical knowledge workers.

Research reported in this publication was supported by the National Library of Medicine of the National Institutes of Health under Award Number R43LM011165. The content is solely the responsibility of the authors and does not necessarily represent the official views of the National Institutes of Health.

February 15, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

Leading Healthcare IT Solutions Firm Sees Dramatic Increase in Outsourced Helpdesk Utilization

CareTech Solutions reports 75% spike in use of Service Desk™ in 2012; cites EHR learning curve and diversion of IT resources to strategic initiatives as likely causes

(TROY, Mich., Jan. 31, 2013) CareTech Solutions, an information technology (IT) and Web products and services provider for more than 200 hospitals, today announced that use of its Service Desk service increased by 75% in 2012. This industry-leading clinical help desk solution provides real-time IT support to clinicians and other staff from support analysts that are trained on all major hospital clinical and business information systems.

CareTech added five new Service Desk clients in 2012 with the most recent being Boulder Community Hospital and New York Hospital Queens. The company attributes the increase in utilization to a combination of clinicians coping with a steep learning curve related to the adoption of new electronic health records (EHR) and other clinical systems, and the fact that IT resources are increasingly being deployed to a growing list of strategic initiatives, including implementing and integrating new clinical systems (including EHRs), connecting to community HIEs, security enhancements driven by regulatory changes ICD-10 and more.

“Today’s IT departments are overwhelmed with overseeing implementations of EHRs and other electronic systems; and the demands of initiatives like ICD-10, Meaningful Use and audit compliance only increase their workload,” said Jim Giordano, president and CEO, CareTech Solutions. “This has created a perfect storm where there is more technology being implemented than can be supported by in-house resources, and more demand than ever for support and fewer resources available to provide it. The fact that our teams are up to speed with the latest systems and requirements has driven the demand for our services through the roof in the last year.”

CareTech introduced Service Desk in 2008 in response to an industry need for highly-specialized help desk support. As organizations continue to transition to an increasingly electronic healthcare environment, fostered by government regulations like the HITECH Act and Meaningful Use, seamless IT adoption depends on a high level of rapid, responsive support. CareTech’s trained analysts provide value to clinicians and hospital staff by making it easier to use these technologies in order to provide quality, compliant patient care.

“Clinician support calls have definitely increased and are more involved at our organization since the implementation of our EHR system last year,” said Linda Minghella, CIO, Boulder Community Hospital. “CareTech’s team is familiar with all the systems we use, is well trained as support professionals, and they are getting our clinicians back to treating patients faster and more efficiently than we ever could.”

Features of CareTech Solutions Service Desk include:
•       Trained and certified support analysts based in the U.S. and available 24x7x365
•       Scalable operation (500 to 20,000 calls per hospital per month)
•       Knowledge management
•       Comprehensive implementation
•       Performance metrics tracking and reporting
•       Trend analysis to understand problems and reduce call volumes
•       Proactive infrastructure and applications monitoring
•       Physician-only hotline

About CareTech Solutions
CareTech Solutions is an information technology (IT) and Web products and services provider for more than 200 U.S. hospitals and health systems, creating value for clients through customized IT solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information technology services earning it the 2008, 2009, 2010, and 2011 Best in KLAS award for IT Outsourcing (Extensive) and 2012 partial outsourcing as ranked by healthcare executives and professionals in the respective annual Best in KLAS Awards: Software & Services” report.

February 8, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

GE Healthcare Announces Centricity Practice Solution 11

New Ambulatory EMR Offering Simplifies ICD-10 Readiness with One-click Problem Entry and Mapping to ICD-9 Codes

BARRINGTON, Ill. – Jan 24, 2013 – GE Healthcare today announced the release of Centricity* Practice Solution 11, the next generation of its fully integrated EMR and Practice Management solution.   With a dynamic search engine and one-click problem entry, Centricity Practice Solution simplifies the data entry required for medical providers to comply with new the ICD-10 coding requirements and reduces the number of clicks required to enter a problem by 75%.  Combined with the ability to customize workflows, this new solution will help ambulatory practices adjust to healthcare reform and embrace new care models.

With the mandatory transition to ICD-10 codes in October 2014, US providers face a daunting challenge.  While the new coding system has many benefits, including measuring the quality, safety and efficacy of care, it multiplies the ICD-9 dataset by a factor of five and will require a significant amount of training and effort for providers to successfully navigate. With today’s release of Centricity Practice Solution 11, GE Healthcare helps ease the transition to ICD-10 for its customers.

“I’m impressed with the mapping functionality between ICD-9 and ICD-10 codes,” said Dr. Jay Prakash from South Atlanta Medical Clinic. “When our practice has to go through the coding transition next year, the bulk of the learning curve will already be behind us. We are already making use of the one-click problem entry and the search functionality is exceptional.”

Both ICD-9 and ICD-10 codes come pre-loaded in the patient chart, and are delivered through a dynamic search engine, enabling providers to efficiently assign the diagnosis code. Additionally, the search engine uses an algorithm to both predict common search terms and map ICD-9 codes to ICD-10 codes using guidance from CMS where there is a one-to-one correlation, so providers can see the links between the two systems. Problem codes are fully searchable and, once the provider selects the appropriate diagnosis, correlating codes are automatically mapped to both ICD-9 and ICD-10,where there is a one-to-one match.

“The transition to ICD-10 represents one of the most significant changes to clinical documentation since EHR adoption.   Providers that don’t manage the transition well will face high levels of denied claims, delayed payments, inconvenience to patients and potentially legal exposure in the event that improper coding is audited,” said Judy Hanover, research director with IDC Health Insights. “Products that help ease the pain of the transition should do very well in this market.”

Robust features enable providers to spend more time with patients

Centricity Practice Solution offers enhancements in three key areas that help to improve clinical and financial productivity for ambulatory practices:

  • Customizable: Centricity Practice Solution offers flexible workflows that providers can configure to mirror how their specific practice operates, thus reducing the amount of time spent on data entry. Additionally, CPS allows exceptional customization and decision support tools that enable  efficient patient encounters.
  • Progressive: In addition to the predictive search engine and one-click problem entry, Centricity Practice Solution includes a portfolio of pre-built reports and access to GE’s database of nearly 30 million de-identified patient records, so that providers can gather information to prepare to attest for Meaningful Use, benchmark clinical outcomes and adopt new care models like Patient Centered Medical Home.
  • Interoperable: Centricity Practice Solution is available as a fully-integrated EMR/PM package, or either module can be configured to operate as a standalone solution. Centricity Practice Solution also has the built-in tools and forms that enable it to connect to virtually any hospital EMR or revenue cycle system, thus enabling providers to share data with multiple delivery networks in order to offer more coordinated, data-driven care.

“Centricity Practice Solution gives our customers a leg up on transitioning to ICD-10 coding standards,” said Mike Friguletto, vice president and general manager of GE Healthcare IT.  “Our customers that choose to upgrade will be thrilled with the one-click problem entry and ability to continue to customize workflows. It’s truly a game-changer.”

*Registered trademark of General Electric Corp.

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About GE Healthcare
GE Healthcare provides transformational medical technologies and services that are shaping a new age of patient care. Our broad expertise in medical imaging and information technologies, medical diagnostics, patient monitoring systems, drug discovery, biopharmaceutical manufacturing technologies, performance improvement and performance solutions services help our customers to deliver better care to more people around the world at a lower cost. In addition, we partner with healthcare leaders, striving to leverage the global policy change necessary to implement a successful shift to sustainable healthcare systems.

Our “healthymagination” vision for the future invites the world to join us on our journey as we continuously develop innovations focused on increasing access and improving quality and affordability around the world. Headquartered in the United Kingdom, GE Healthcare is a unit of General Electric Company (NYSE: GE). Worldwide, GE Healthcare employees are committed to serving healthcare professionals and their patients in more than 100 countries. For more information about GE Healthcare, visit our website at www.gehealthcare.com. For our latest news, please visit http://newsroom.gehealthcare.com.

January 24, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.