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For HIE Staffing, Connectivity, Data Integrity and Data Integration Positions Difficult to Fill

CHICAGO (November 4, 2014) – As health information organizations (HIOs) continue to mature and evolve, current staffing requirements must be studied to recruit and maintain professional talent.

This is the finding of a new study jointly published by the American Health Information Management Association (AHIMA) and HIMSS, “Trends in HIE Organizational Staffing: A Deeper Look at Staffing Challenges.”  Survey participants offered insight into hiring practices for key health IT and health information management (HIM) roles within health information organizations (HIOs).

“As healthcare organizations become increasingly interconnected through health information exchange, it’s important for the industry to understand how to operate health information exchanges for best results,” said AHIMA CEO Lynne Thomas Gordon, MBA, RHIA, CAE, FACHE, FAHIMA. “This survey will provide valuable insights for those who work in organizations that benefit from sharing health information.”

The 2014 survey focused on three types of positions–related to issues of connectivity, data integrity, and data integration–that were identified as difficult positions to fill.  Key findings from the survey include:

•Growing diversity and range of participants such as payers, behavioral health centers, nursing homes and accountable care organizations
•A shift away from HIOs existing as public entities and toward public/private organizations
•The three focus areas of connectivity, data integrity and data integration can refer to a wide range of job titles and responsibilities across HIO operations
• Some job titles are fluid across two roles such as Database Administrator, Interface Engineer and Project or Implementation Manager
• Education requirements for these roles were generally at the bachelor’s or master’s degree levels, with preference for Computer Science, Health IT, Telecommunications or HIPAA/Security concentrations
• Compensation for the three roles targeted in the 2014 survey was slightly higher than the salary ranges identified for all IT roles in the 2012 survey
• The top ongoing challenges in staffing include cost of living and location of HIO; industry competition for qualified candidates; competitive salary and benefits; and finding individuals with appropriate skill sets.  The HIE organization positions reported to have the highest rates of turnover were Data Administrator, HIE Implementation Manager, HIE Project Manager and Physician Liaison
• Respondents continue to use a combination of staffing approaches ranging from full-time and part-time employees to consultants and contractors
• Referrals are still the primary method for identifying HIE technology candidates, though additional sources such as external searches, recruiting firms and industry conferences or events were referenced by several participants
“With the continuous demand for qualified employees in healthcare settings, this updated research can help guide hiring managers and educate potential candidates interested in careers focused on connectivity, data integrity and data integration in an HIE setting,” said Carla Smith, MA, CNM, FHIMSS, Executive Vice President, HIMSS North America.  “The research also may lead professionals in healthcare or other fields to consider a career path in health IT based on current needs in the marketplace.”

Access the 2014 report through HIMSS and AHIMA.  For additional discussion on this topic, join the conversation in the HIMSS LinkedIn group and the AHIMA LinkedIn group.

The report is a follow-up to a 2012 survey also jointly published by AHIMA and HIMSS, “Trends in HIE Organizational Staffing: AHIMA/HIMSS Staffing Model Environmental Scan.”

Learn more about the research on the HIMSS Blog with a post from HIMSS and AHIMA.


The American Health Information Management Association (AHIMA) represents more than 71,000 educated health information management and health informatics professionals in the United States and around the world. AHIMA is committed to promoting and advocating for high quality research, best practices and effective standards in health information and to actively contributing to the development and advancement of health information professionals worldwide. AHIMA’s enduring goal is quality healthcare through quality


HIMSS is a global, cause-based, not-for-profit organization focused on better health through information technology (IT). HIMSS leads efforts to optimize health engagements and care outcomes using information technology. HIMSS is a cause-based, global enterprise producing health IT thought leadership, education, events, market research and media services around the world. Founded in 1961, HIMSS encompasses more than 52,000 individuals, of which more than two-thirds work in healthcare provider, governmental and not-for-profit organizations across the globe, plus over 600 corporations and 250 not-for-profit partner organizations, that share this cause. HIMSS, headquartered in Chicago, serves the global health IT community with additional offices in the United States, Europe, and Asia.

November 4, 2014 I Written By

John Lynn is the Founder of the blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

Final State Budget Funds New York’s Electronic Health Records System


New York, NY – Today, the New York State Legislature voted to support New York’s electronic health records system – known as the Statewide Health Information Network of New York (the SHIN-NY).  The final New York State Fiscal Year 2014-15 Budget includes $55M in State funding for the SHIN-NY, which will go towards building an innovative, public network in New York designed to give doctors and patients instant access to their complete health records, anywhere and anytime. New York has been at the forefront of health innovation and will now be the first large state in the country to build a public network of interconnected electronic health records of this kind.

“We are thankful that Governor Cuomo, Senator Kemp Hannon, Assemblyman Dick Gottfried, the New York State Assembly led by Speaker Silver, and the Senate led by co-Leaders Skelos and Klein, have authorized critical funds in the final budget for building New York’s electronic health record system,” said Dave Whitlinger, Executive Director of the New York eHealth Collaborative, which coordinates activities for the SHIN-NY. “The SHIN-NY already provides thousands of healthcare providers with access to millions of patient records daily and we are starting to see game changing shifts in efficiency, cost and quality of care through its usage.  Now is the time for us to get every aspect of the healthcare system, including the patient engaged.

“The New York eHealth Collaborative and the 10 Regional Health Information Organizations across New York look forward to working closely with the State to assure that this life-saving investment serves the hundreds of hospitals, thousands of healthcare providers and millions of people receiving health care in New York.”

Nirav R. Shah, MD, MPH, the state Commissioner of Health, called the SHIN-NY a major initiative toward the transformation of New York’s health care delivery system. “Thanks to Governor Andrew Cuomo, the citizens of New York are the real winners today with the funding of the SHIN-NY,” Shah said. “We are giving them back the health data that is rightfully theirs. Ultimately, having that data will enable them to make the health care decisions that will lead to better health.”

The majority of the funding for the SHIN-NY in the budget will go towards interconnecting the SHIN-NY’s ten regional health information organizations (RHIOs) – hubs of electronic health records scattered throughout the state – and increasing doctor and patient participation in the network.

In addition to transforming patient care in New York, implementation of the SHIN-NY will also promote economic development, lower state healthcare costs and enhance overall public health.

About The New York eHealth Collaborative (NYeC): NYeC is a not-for-profit organization, working in partnership with the New York State Department of Health to improve healthcare for all New Yorkers through health information technology (health IT). Founded in 2006 by healthcare leaders, NYeC receives funding from state and federal grants to serve as the focal point for health IT in the State of New York. NYeC works to develop policies and standards, to assist healthcare providers in making the shift to electronic health records, and to coordinate the creation of the Statewide Health Information Network of New York (SHIN-NY), a network to connect healthcare providers statewide. & @NYeHealth.

April 25, 2014 I Written By

John Lynn is the Founder of the blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

30+ New York Health IT Executives Call for State Legislature to Fund Statewide Health Information of New York (SHIN-NY)

Powerful NY Entrepreneurial Companies Lend Public Support to the SHIN-NY

NY Companies Agree that Governor’s Funding for the SHIN-NY will Transform NY into Nation’s Leading Hub for Health IT Innovation + Create 1,500 New Jobs

New York – Today, 33 top New York Health IT investors and entrepreneurs signed a public letter to New York legislators, urging their support for Governor Cuomo’s $65 million funding proposal for the Statewide Health Information Network of New York (the SHIN-NY).

“By funding the SHIN-NY,” the letter notes, “New York has the opportunity to lead the nation as the first large state to implement a statewide health information exchange that is not tethered to specific healthcare providers.”

By modernizing New York’s system of electronic health records, the letter adds that “the SHIN-NY is poised to attract new technology companies and jobs” to New York’s fast-growing Health IT sector and “is expected to create over 1,500 new jobs across New York State over the next five years.”

The SHIN-NY is a secure and interconnected system of electronic health records that will improve healthcare for all New Yorkers by ensuring that doctors and patients have instant access to their health records, anywhere and anytime. The majority of the Governor’s proposed funding will go towards interconnecting the SHIN-NY’s ten regional health organizations (RHIOs) throughout the state, which are currently silo-ed, and increasing provider participation in the network. The State Legislature will need to approve the Governor’s funding for the SHIN-NY by March 31st.

In the letter, the 33 companies agree that the SHIN-NY is a “forward-thinking investment” and encourage New York legislators to approve the funding in upcoming budget negotiations.

The 33 local, New York State companies that have signed the letter in support of the SHIN-NY include: Start Up Health, OpenmHealth, YingoYango, New Leaf Venture Partners, TenElevenGroup, Meditech, MedCPU, Medent, Netsmart, ManaHealth (Winner of  NYeC’s Patient Portal Design Challenge), J2Interactive, Innovative Solutions, Hinext (Creator of Treat), Fitango, ExactData, BioDigital, ActualMeds, Chenoa Information Services, CipherHealth, eCaring, CredSimple, CureMD, Cureatr, NextGen Healthcare, Remedy, RightCareSolutions, RipRoad,  TalkSession, Luminary Labs, SpectraMedix,  SpotMe, Health Recovery Solutions and Key Management Group.

In addition to these New York State companies, 17 other Health IT companies with strong New York businesses have signed the letter, supporting the SHIN-NY as a key investment that will bring more jobs to the state.

The full list of the letter’s signers is included below.

The SHIN-NY is coordinated by the New York eHealth Collaborative (NYeC). The network will be overseen by the New York State Department of Health and will be governed by federal HIPAA and State privacy and security policies and standards.


Full Text of Letter: Read more..

February 27, 2014 I Written By

John Lynn is the Founder of the blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

CHIME Applauds Federal Action to Consistently and Accurately Match Patients with their Data

Foundational work will improve interoperability, save lives according to healthcare CIOs

ANN ARBOR, MI, September 11, 2013 – The College of Healthcare Information Management Executives (CHIME) applauds the Office of the National Coordinator (ONC) as it undertakes an effort to identify challenges and opportunities associated with patient data-matching.  This effort will lead directly to saved lives, improved population health and lower costs, says the nation’s healthcare CIOs.

“Patient data-matching is a foundational component to the exchange of electronic health information – which, in turn, is a critical component for improved care coordination and quality improvement,” said CHIME President and CEO Russell P. Branzell.  “Despite years of development, no clear strategy has emerged to accurately and consistently match patient data.  As we advance interoperability and health information exchange, we are delighted to see ONC take action to ensure the right data is matched with the right patient.  This is a necessary, concrete step to bolster patient safety.”

As health information moves from setting to setting and organization to organization, matching patient data accurately becomes more complex and the potential for misidentification increases.  The federal government has mandated such health information exchange through the EHR Incentive Program, but has not provided such guidance on how organizations ought to approach patient data-matching.

Beginning this fall, ONC will begin an environmental scan of activities looking to identify key concerns associated with mismatches by understanding technology applications and process workflows.  They will be looking at past literature on patient data-matching, Health IT Policy Committee recommendations, and interviewing stakeholders currently engaged with patient data-matching, including:

  • ·         health systems/providers;
  • ·         health information organizations;
  • ·         EHR developers; and
  • ·         HIE solution vendors.

These efforts complement activities currently underway through CHIME StateNet.  Convened in May, StateNet’s Patient Data-Matching Workgroup has constructed a charter document to “take a leadership role in establishing a patient matching policy/strategy that is adopted by federal officials, state policymakers and other relevant audiences, such as the vendor community.”  The workgroup will identify technologies, implementation practices and data integrity mechanisms (e.g. data entry, versioning, etc.) that will ensure the most efficient, scalable and robust mitigation of patient data-matching errors.

“False negative and false positive error rates are unacceptably high, despite new generations of algorithms and biometric technologies,” said Patient Data-Matching Workgroup Chair Ralph Johnson, CIO at Franklin Community Health Network in Farmington, Maine.  “Unintended injury or illness attributable to patient data-matching error is a considerable, and growing, problem in this era of health information exchange.  National leadership and consistent standards in this area will set a floor for safe patient matching that will, in turn, help focus industry activity towards improved patient data-matching.”

Using the StateNet platform, volunteers consisting of individuals with expertise in developing and implementing consensus standards will agree on a roadmap detailing how organizations could adopt recognized standards and guidelines that would be deemed acceptable for assuring accurate patient data-matching.

“Through the StateNet network, CIOs and other health IT stakeholders have a unique opportunity to provide insight and much needed guidance to policymakers on best-practices and strategies to accurately match patient-data in an era of increasing health information exchange,” said Branzell.  “We look forward to results from the work ONC is planning and we hope the synergies of their work and ours can solve the dangerous and costly problem of accurately matching patients with their health data.”

The College of Healthcare Information Management Executives (CHIME) is an executive organization dedicated to serving chief information officers and other senior healthcare IT leaders. With more than 1,400 CIO members and over 95 healthcare IT vendors and professional services firms, CHIME provides a highly interactive, trusted environment enabling senior professional and industry leaders to collaborate; exchange best practices; address professional development needs; and advocate the effective use of information management to improve the health and healthcare in the communities they serve. For more information, please visit

September 11, 2013 I Written By

John Lynn is the Founder of the blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

Cerner, McKesson, Allscripts, athenahealth, Greenway and RelayHealth Announce Ground Breaking Alliance to Enable Integrated Health Care

First-of-its-kind effort to transform quality and cost effectiveness by enabling data liquidity across systems, settings and episodes of care

New Orleans, March 4, 2013 – Top health care information technology (HIT) companies Cerner, McKesson, Allscripts, athenahealth, Greenway Medical Technologies® and RelayHealth announced today the launch of the CommonWell Health Alliance™, planned to be an independent not-for-profit organization that will support universal, trusted access to health care data through seamless interoperability. This historic effort is aimed at improving the quality of care delivery while working to lower costs for care providers, patients and the industry as a whole.

The Alliance intends to be a collaborative effort of suppliers who are focused on achieving data liquidity between systems, in compliance with patient authorizations. The Alliance will define, promote and certify a national infrastructure with common platforms and policies. It also will ensure that HIT products displaying the Alliance seal are certified to work on the national infrastructure.

“Today’s announcement represents an inflection point in health care, with key industry leaders coming together to support the delivery of a national health information exchange,” said John Hammergren, chairman and CEO, McKesson Corp. “The formation of this alliance takes health care a step closer to broad industry interoperability. A national and trusted health information exchange will break down the information silos in health care and should dramatically improve the quality and cost effectiveness of care delivery. Creating data liquidity between all HIT developers is fundamental to improving patient care, enhancing the vitality of the health care industry, and strengthening the long-term health of our nation.”

“We believe the industry needs to step up to the challenges of interoperability,” noted Neal Patterson, co-founder, chairman, CEO and president, Cerner. “If we can rise to the challenge as an industry, we have a chance to deliver a golden era of health care. It is a system where consumers not only have a right to their data, but also have the ability to mobilize it in the pursuit of better health. This alliance is about setting aside the admittedly tough politics of this issue to do what is right for the health care consumer. We at Cerner are proud to play a leadership role in this exciting effort.”

Elements of the Alliance’s national infrastructure will be tested in a local pilot within the next year. Early components will include the following core services:

  • Cross-entity patient linking and matching services: Help developers and providers link and match patients as they transition through care facilities, regardless of the underlying software system
  • Patient consent and data access management: Foster HIPAA-compliant and simple patient-centered management of data sharing consents and authorizations
  • Patient record locator and directed query services: Help providers deliver a history of recent patient care encounters, and, with appropriate authorization, patient data across multiple providers and episodes of care

“The formation of the CommonWell Health Alliance will be a significant step forward toward the electronic exchange of health information to support clinicians and patients,” said Janet Marchibroda, director of the Health Innovation Initiative at the Bipartisan Policy Center. “The founding members of the Alliance are focused on exactly the right foundational areas, and it’s terrific to see industry leaders stepping up to solve the problem of interoperability on behalf of providers and patients everywhere.”

“Allscripts’ vision has been to create a true Connected Community of Health. We believe open platforms are required to realize that vision and make the improvements our health care delivery system needs to dramatically improve outcomes while reducing cost,” said Paul Black, president and CEO, Allscripts. “This alliance provides a framework that will enable patient identification and record-sharing for providers across the nation. This is good for care providers, for patients and for the country. We are proud to be a founding member and to help lead this important effort.”

“Greenway has anticipated this evolution to a smarter health care system based on open collaboration and data flow,” said Tee Green, president and CEO, Greenway. “We’ve been telling caregivers the marketplace can provide it and sustain it, and they are right to expect it. Consumers are no different, and a patient-enabled approach to data access will foster a deeper and more efficient patient-provider relationship. Allowing data to flow more freely fits the needs of a mobile society just as providers are taking on more financial risk in coordinating care. We are committed to the Alliance goals and our ongoing participation as this initiative grows.”

“We’ve built athenahealth on the vision that health care needs an information backbone that facilitates and incents true health information exchange. However, the promise of the free flow of health information and the reality of it today are worlds apart,” said Jonathan Bush, CEO and chairman, athenahealth, Inc. “We support the CommonWell Health Alliance because we believe that being open matters, especially when it comes to patient care. CommonWell’s efforts to bring major developers together to pilot patient linking and matching across IT systems and care settings is an important step in the right direction. We look forward to helping lead these efforts as a founding member of the Alliance.”

Members of the Alliance are committed to collaborating with all HIT developers to realize the vision of integrated health care and encourage other HIT companies to join the CommonWell Health Alliance by visiting The founding members of the Alliance will be holding a press conference on March 4, 2013 from 11:00 a.m. to 12:00 p.m. CT at the HIMSS 2013 Annual Conference and Exhibition in New Orleans. The event will also be livestreamed Please visit for additional details.

About CommonWell Health Alliance

CommonWell Health Alliance is anticipated to be an independent not-for-profit trade association of HIT companies that will work together to create universal access to patient health care data. The Alliance will be open to all health information technology developers that are committed to making patient’s data available to themselves and providers regardless of where care occurs. Alliance members will support the belief that provider access to this data must be built-in to health information technologies at a reasonable cost for use by a broad range of health care providers and the patients they serve.

The founding members of CommonWell Health Alliance invite all HIT suppliers to join us in working together to provide seamless, trusted access to health information, in support of better, more cost-effective care for our patients and communities.

To learn more about the CommonWell Health Alliance, please visit

About Cerner

Cerner Corp. (NASDAQ: CERN) is contributing to the systemic change of health and care delivery. For more than 30 years Cerner has been executing its vision to make health care safer and more efficient. We started with the foundation of digitizing paper processes and now offer the most comprehensive array of information software, professional services, medical device integration, remote hosting and employer health and wellness services. Cerner systems are used by everyone from individual consumers, to single-doctor practices, hospitals, employers and entire countries. Taking what we’ve learned over more than three decades, Cerner is building on the knowledge that is in the system to support evidence-based clinical decisions, prevent medical errors and empower patients in their care.

Cerner® solutions are licensed by approximately 10,000 facilities around the world, including more than 2,700 hospitals; 4,150 physician practices; 45,000 physicians; 550 ambulatory facilities, such as laboratories, ambulatory centers, behavioral health centers, cardiac facilities, radiology clinics and surgery centers; 800 home health facilities; 40 employer sites and 1,750 retail pharmacies.

About McKesson

McKesson Corporation (NYSE: MCK), currently ranked 14th on the FORTUNE 500, is a healthcare services and information technology company dedicated to making the business of healthcare run better. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. McKesson helps its customers improve their financial, operational, and clinical performance with solutions that include pharmaceutical and medical-surgical supply management, healthcare information technology, and business and clinical services. For more information, visit us at

About Allscripts
Allscripts (NASDAQ: MDRX) delivers the insights that healthcare providers require to generate world-class outcomes. The company’s Electronic Health Record, practice management and other clinical, revenue cycle, connectivity and information solutions create a Connected Community of Health™ for physicians, hospitals and post-acute organizations.  To learn more about Allscripts, please visit www.allscripts.comTwitterYouTube and It Takes A Community: The Allscripts Blog.

About athenahealth
athenahealth, Inc. is a leading provider of cloud-based Best in KLAS electronic health record (EHR), practice management, and care coordination services to medical groups and health systems. athenahealth’s mission is to be the most trusted service to medical care givers, helping them do well by doing the right thing. For more information, please visit or call 888-652-8200.

About Greenway Medical Technologies

Greenway Medical Technologies, Inc. (NYSE: GWAY) delivers innovative software and business service solutions for healthcare providers through its PrimeSUITE® platform. As a certified and fully integrated electronic health record, practice management and interoperability solution, Greenway PrimeSUITE helps improve care coordination, quality and cost-efficiency as part of a smarter, sustainable healthcare system. Thousands of care providers across primary care and more than 30 specialties and sub-specialties use cloud-based or on-premise Greenway® solutions in healthcare enterprises, physician practices and clinics nationwide.

About RelayHealth

RelayHealth, McKesson’s connectivity business, enables the trusted exchange of clinical, financial and administrative information between patients, providers, payers, pharmacies, pharmaceutical manufacturers and government agencies. RelayHealth processes nearly 16 billion healthcare transactions annually by integrating the delivery of high-quality care and improving the financial outcomes for its customers. For more information, call 888.743.8735, or visit our Web site Follow us on Twitter (@RelayHealth) or visit the RelayHealth Facebook page.

March 4, 2013 I Written By

John Lynn is the Founder of the blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

New Hampshire Health Information Organization (NHHIO) Selects Massachusetts eHealth Collaborative (MAeHC) as State HIE Executive Director and Orion Health as Technical Vendor

New Hampshire Health Information Organization (NHHIO) Selects Massachusetts eHealth Collaborative (MAeHC) as State HIE Executive Director and Orion Health as Technical Vendor

MAeHC to Develop and Manage NH’s HIE, Connecting Key Healthcare Entities to Increase Efficiencies and Improve Patient Safety Outcomes; Orion Health HIE to Provide HIE Platform and Solutions

Waltham, Mass., February 20, 2013– The Massachusetts eHealth Collaborative (MAeHC), a non-profit pioneer and leader in healthcare delivery through health information technology, announced today that it has been selected by the New Hampshire Health Information Organization (NHHIO) to provide Executive Director Management services for the implementation of the statewide Health Information Exchange (HIE).  The NHHIO, a non-profit organization created by New Hampshire legislation in 2011 to establish a statewide electronic health network for healthcare providers, selected MAeHC to help them lead the State’s HIE initiatives based on the organization’s national reputation and experience working with the New Hampshire healthcare provider community via the Department of Health and Human Services (DHHS) and as the operator of the Regional Extension Center of New Hampshire (RECNH).  As the NHHIO Executive Director of Management services, MAeHC will assist the NHHIO board of directors in providing the overall executive leadership, strategic direction and management for the State’s HIE initiatives which will allow healthcare providers to exchange electronic health information in a secure environment.  The NHHIO also selected Orion Health as the technical vendor to provide the HIE technology backbone and solutions that will enable statewide clinical data sharing.

“We are excited to move forward with MAeHC as the State’s HIE Executive Director. They have a strong reputation for their HIE efforts throughout the country and offer years of experience that will help us achieve our vision to leverage existing resources and close the gaps on information exchange,” said Denise Purington, Chair of the NHHIO. “And Orion Health has long been a trusted partner of the State, where its solutions are being utilized within The New Hampshire Department of Health and Human Services and in several of the state’s hospitals and other healthcare organizations. Together, we’re certain that we will be able to create a secure and robust Statewide HIE which will reduce costs in healthcare while improving the quality, efficiency and safety of patient care.”

“This project promises to deliver a significant and lasting benefit to the health and safety of the citizens of New Hampshire, and we are thrilled to have such able and respected partners working with us to ensure the success of this critical initiative,” said Nick Toumpas, Commissioner, New Hampshire Department of Health and Human Services. “MAeHC and Orion Health have worked closely with stakeholders from the earliest stages of this process, ensuring that our community gets the most utility and benefit from the NHHIO right from the start.  We are very pleased with the progress so far and are looking forward to the next phase.”

MAeHC will help the NHHIO board of directors develop a platform of core services necessary to facilitate the secure routing of data between existing private, local and regional HIE partners. Such information includes summary of care documents such as hospital discharge summaries, referral and consultation notes, as well as lab results and imaging reports.  To support the delivery of these documents and data, the NHHIO will also implement security services such as secure messaging that will be built in alignment with national specifications as well as provider addressing and auditing. Future phases may include an electronic master patient index, record locator services and the expansion of services to other healthcare stakeholders.

“We are honored to have been selected for such a key role in one of the nation’s most advanced state HIE infrastructures,” said Micky Tripathi, CEO of the Massachusetts eHealth Collaborative.  “The New Hampshire initiative is a great example of a private HIE that will be operated differently from the state run initiatives throughout the country. By doing a few things well for a few key constituents, we hope to incrementally build confidence in and utilization of HIE resources for future growth.”

About New Hampshire Health Information Organization (NHHIO)
NHHIO is a 501 (c) 3 non-profit organization created by legislation that is establishing a statewide electronic health network to share patient health information between health care providers in a timely, secure, and confidential manner. Our goal is to collaborate with hospitals, physicians, community health centers, long term care providers, home care providers and other clinicians involved in the delivery of healthcare. Our vision is to design and implement a secure and robust health information exchange which will lead to the reduction in healthcare cost and improve quality, efficiency, and safety of patient care. In 2010 multi-stakeholder workgroups were formed to address six Health Information Exchange (HIE) planning and operational domains:  Governance, Finance, Technical Infrastructure, Business & Technical Operations, Legal & Policy and Public Health workgroup members were instrumental in the collaborative process that resulted in a Strategic and Operational Plan for Health Information Exchange in New Hampshire that was approved by the Office of the National Coordinator in December of 2010.   This multi stakeholder effort also resulted in legislation that created the NHHIO effective July 5, 2011. To learn more about NHHIO and its board of directors, please visit us at

About Orion Health Inc.
Founded in 1993 in Auckland, New Zealand, Orion Health is the only global, independently owned eHealth technology company. With an inherent ability to interconnect a wide variety of healthcare information systems, Orion Health has become the world’s leading provider of health information exchange (HIE) and healthcare integration solutions. Orion Health has extensive experience in the design and installation of complex systems within demanding healthcare environments. Today, Orion Health products and solutions are implemented in more than 30 countries, used by hundreds of thousands of clinicians, and help facilitate care for tens of millions of patients. Clinicians, provider facilities and OEM partners rely on Orion Health to facilitate data exchange between hospitals, health systems, HIEs, and affiliated providers and medical devices, resulting in improved care coordination, increased cost savings and efficiencies, and enhanced quality of care.

In the U.S., Orion Health™ HIE provides the technology backbone for state and regional HIEs across the country. Orion Health Rhapsody® Integration Engine is used by nearly all state and local health departments for public health reporting. Customers include Catholic Health Initiatives, the Centers for Disease Control and Prevention, Beacon Community of the Inland Northwest, Geisinger Health System, Inland Empire HIE, Kaiser Permanente, Lahey Clinic, Louisiana Health Care Quality Forum, Lehigh Valley Health Network, Maine HealthInfoNet, Massachusetts Health Information Highway and St. Vincent’s HealthCare. For more information, visit Connect with us on Twitter, facebook and LinkedIn.

About Massachusetts eHealth Collaborative (MAeHC)
The Massachusetts eHealth Collaborative is a national leader in the facilitation and management of electronic health record deployment, health information exchange and quality measure reporting. MAeHC is an independent non-profit corporation with a charitable mission to improve the delivery of health care by promoting the use of health IT.  Formed in 2004 as a collaboration of non-profit health care stakeholders to demonstrate the most effective ways to deploy EHRs and HIE to improve the quality, safety, efficiency, and affordability of care in Massachusetts, MAeHC now works across the United States with a wide range of physician practices, hospitals, state governments, contracting networks, management services organizations, HIE organizations, technology vendors, and consulting firms.  To learn more about the Massachusetts eHealth Collaborative, please visit

February 22, 2013 I Written By

John Lynn is the Founder of the blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

Leading Healthcare IT Solutions Firm Sees Dramatic Increase in Outsourced Helpdesk Utilization

CareTech Solutions reports 75% spike in use of Service Desk™ in 2012; cites EHR learning curve and diversion of IT resources to strategic initiatives as likely causes

(TROY, Mich., Jan. 31, 2013) CareTech Solutions, an information technology (IT) and Web products and services provider for more than 200 hospitals, today announced that use of its Service Desk service increased by 75% in 2012. This industry-leading clinical help desk solution provides real-time IT support to clinicians and other staff from support analysts that are trained on all major hospital clinical and business information systems.

CareTech added five new Service Desk clients in 2012 with the most recent being Boulder Community Hospital and New York Hospital Queens. The company attributes the increase in utilization to a combination of clinicians coping with a steep learning curve related to the adoption of new electronic health records (EHR) and other clinical systems, and the fact that IT resources are increasingly being deployed to a growing list of strategic initiatives, including implementing and integrating new clinical systems (including EHRs), connecting to community HIEs, security enhancements driven by regulatory changes ICD-10 and more.

“Today’s IT departments are overwhelmed with overseeing implementations of EHRs and other electronic systems; and the demands of initiatives like ICD-10, Meaningful Use and audit compliance only increase their workload,” said Jim Giordano, president and CEO, CareTech Solutions. “This has created a perfect storm where there is more technology being implemented than can be supported by in-house resources, and more demand than ever for support and fewer resources available to provide it. The fact that our teams are up to speed with the latest systems and requirements has driven the demand for our services through the roof in the last year.”

CareTech introduced Service Desk in 2008 in response to an industry need for highly-specialized help desk support. As organizations continue to transition to an increasingly electronic healthcare environment, fostered by government regulations like the HITECH Act and Meaningful Use, seamless IT adoption depends on a high level of rapid, responsive support. CareTech’s trained analysts provide value to clinicians and hospital staff by making it easier to use these technologies in order to provide quality, compliant patient care.

“Clinician support calls have definitely increased and are more involved at our organization since the implementation of our EHR system last year,” said Linda Minghella, CIO, Boulder Community Hospital. “CareTech’s team is familiar with all the systems we use, is well trained as support professionals, and they are getting our clinicians back to treating patients faster and more efficiently than we ever could.”

Features of CareTech Solutions Service Desk include:
•       Trained and certified support analysts based in the U.S. and available 24x7x365
•       Scalable operation (500 to 20,000 calls per hospital per month)
•       Knowledge management
•       Comprehensive implementation
•       Performance metrics tracking and reporting
•       Trend analysis to understand problems and reduce call volumes
•       Proactive infrastructure and applications monitoring
•       Physician-only hotline

About CareTech Solutions
CareTech Solutions is an information technology (IT) and Web products and services provider for more than 200 U.S. hospitals and health systems, creating value for clients through customized IT solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information technology services earning it the 2008, 2009, 2010, and 2011 Best in KLAS award for IT Outsourcing (Extensive) and 2012 partial outsourcing as ranked by healthcare executives and professionals in the respective annual Best in KLAS Awards: Software & Services” report.

February 8, 2013 I Written By

John Lynn is the Founder of the blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

TruCode Announces New Encoder Web Services for Integration into Healthcare IT Applications

Alpharetta, GA— January 8th, 2013. TruCode™, a medical coding software company, proudly announces a new encoder “cloud-based” offering for healthcare IT vendors. TruCode’s Encoder Essentials is a set of web services and components that enable business partners to easily integrate encoder functionality directly into their systems without separate encoder interfaces or onsite software. The announcement was made by Thomas Golden, Co-Founder and CTO of TruCode.

“TruCode is the first company to offer complete encoder capabilities through web services, making it the encoder-inside for computer assisted coding (CAC), clinical documentation improvement (CDI), HIS, EMR and other coding technology companies,” says Golden.

TruCode’s Encoder Essentials have already been integrated into ChartWise (ChartWise CDI), BayScribe (v6 CAC), Dolbey (Fusion CACe), M*Modal’s (Fluency for Coding™), Precyse (precyseCode™), and PlatoCode.

According to Robin Stults RHIA, CHC and Senior Vice President of Health Information Management at Parkland Health and Hospital System in Dallas, “Integrating encoders into the CAC process, versus interfacing them, is the future of coding workflow, particularly in light of new ICD-10 demands.”

“Application logistics are difficult without integrated solutions and the symbiotic nature of natural language understanding and encoder rules make it a perfect pairing.  Coders will appreciate the ease of using this type of integrated technology, and health care professionals will appreciate the concept of a solution within a solution,” continues Stults.

All components needed for accurate and effective clinical coding can be embedded into web pages or any other application that can display HTML content for rapid access by coding personnel. These include such valuable resources as code books, grouping, pricing, edits, references and more, available via a broadband internet connection.

“With embedded Web Services, coders have access to coding tools wherever they need them, not just inside their encoder.  When tools are readily available, coders are more productive and more accurate in their coding.  Any system that allows codes to be assigned can benefit from adding TruCode’s tools as an integral part of the solution,” adds Golden.

About TruCode®

TruCode (Alpharetta, GA) is a software company that provides an encoder application, components and web services to the hospital, consulting, and Healthcare IT marketplace.  TruCode was the first to release a complete ICD-10-CM encoder and deliver encoder components via web services.  TruCode’s Encoder Essentials fully integrate into healthcare IT technologies including: Computer Assisted Coding (CAC), Clinical Documentation Improvement (CDI), Electronic Medical Records (EMR), Health Information Systems (HIS) and Healthcare Business Analytics.  For more information visit:

I Written By

John Lynn is the Founder of the blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

Physician’s Trust Selected by the Orange County Partnership Regional Health Information Organization to Provide HIE Support, Training Services for Physician Practices

Physician’s Trust to implement and support OCUnites HIE

IRVINE, Calif. – (Jan. 23, 2013) – Physician’s Trust, Inc. today announced that it has been selected to provide physician registration, training and support as well as outbound marketing services for OCUnites, the Orange County Partnership Regional Health Information Organization Inc’s (OCPRHIO, Inc) Health Information Exchange (HIE).

Based in Orange, Calif., OCPRHIO is a community health information organization that is working collaboratively with hospitals, physicians and other Orange County healthcare providers to enable secure and convenient access to patient health information when and where it is needed at the point of care. Participating hospitals include Chapman Medical Center, Coastal Communities Hospital, Mission Hospital, St. Joseph Hospital, St. Jude Medical Center, University of California–Irvine Healthcare, Western Medical Center–Anaheim and Western Medical Center–Santa Ana. Additional participants include Monarch HealthCare.

OCUnites seamlessly interfaces with EHRs to enable the secure exchange of patient information. In addition to secure messaging, providers can access lab and pathology results, Continuity of Care Documents (CCD), ADT information and public health events and notifications. They can also manage health event notification reporting and immunization registry updates and querying.

Under the agreement, Physician’s Trust will provide registration and comprehensive web-based training to OCUnites participants, including development of user manuals and other materials designed to support adoption of the HIE. It will also manage inbound Help Desk support calls and troubleshooting.

“Physician’s Trust has amassed an impressive track record of providing physicians with the technology and workflow tools, training and support they need to leverage their existing EHRs to take patient care to the next level,” said Paul Budilo, CEO, OCPRHIO. “That track record, combined with their reputation for excellent customer service, made Physician’s Trust the natural choice for supporting the HIE needs of our physicians.”

“HIE is an important step toward improving physician collaboration and quality of care, and for achieving Stage 2 Meaningful Use, which focuses on the adoption of analytics as a critical part of patient care,” said Stephen D. Rhodes, president, Physician’s Trust. “OCPRHIO understands that implementing an HIE can only be successful if the right support and outbound marketing programs are in place to ensure long-term adoption. That is what Physician’s Trust brings to the table.”

About Physician’s Trust, Inc.

Based in Irvine, Calif., Physician’s Trust provides physician-centric health IT services that enable hospitals, IPAs, ACOs and small and mid-sized practices to overcome the challenges of EHR adoption and utilization. It leverages industry best practices to accelerate EHR implementation and meaningful use, as well as a propriety application that captures practice analytics to guide deployment and manage the ongoing workflow modifications necessary for full clinical adoption. A top eClinicalWorks GOLD Partner and powered by Healthcare Technology Leaders, Physician’s Trust has implemented EHR solutions for over a 1000 providers. For more information contact Physician’s Trust at www.physicianstrust.netor 866‐493‐0952.

About Orange County Partnership Regional Health Information Organization, Inc (OCPRHIO, Inc)
OCPRHIO, headquartered in Orange, Calif., is a community collaboration of healthcare providers whose mission is dedicated to improving the quality, safety, and efficiency of health care in Orange County by enhancing the ability of the health care delivery system to capture and share health innovation, improve efficiency, and securely protect patient privacy. For more information about OCPRHIO, Inc visit


February 7, 2013 I Written By

John Lynn is the Founder of the blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.

HIMSS13: New Offerings and Programming for Health IT Professionals

Enhancing the In-Person and Virtual Experience, HIMSS Unveils Several New Conference Features Focusing on Industry Trends Including Meaningful Use and Mobile Health

CHICAGO – January 24, 2013 – HIMSS, the cause-based organization devoted to improving healthcare delivery through health IT, today announced new programming and educational offerings that will be part of the 2013 Annual HIMSS Conference &Exhibition (HIMSS13) in New Orleans from March 3-7. This year’s latest offerings will be infused throughout the education sessions, exhibit hall programming and live-streaming sessions to provide attendees with the latest health IT content and enhanced networking opportunities.

“We are at the pivotal moment in healthcare we’ve all been waiting for,” said Carla Smith, Executive Vice President, HIMSS. “Technology mandates and quality healthcare have finally come together in a way that we’ve never seen before, and in response, we’ve created specific content around the coming trends in 2013, with a particular focus on meaningful use, mobile health and consumer engagement.”

For example, the Meaningful Use Experience is a special interactive area on the exhibit floor for providers to view demonstrations of certified EHR solutions – including complete EHR and EHR modules for acute and ambulatory settings. Providers will have the unique opportunity to view these solutions side-by-side, listen to vendor presentations and evaluate products based on their specific needs in a credible setting.

Additional new programming for HIMSS13 includes:

  • ·         Expanded Workshop Program As part of educational offerings, HIMSS has added hands-on sessions around the mHIMSS Roadmap, Clinical Workflow Analysis, Health IT Adoption and Mobile App Development
  • ·         HIMSS13 Online – Registered attendees can access six on-demand sessions and 12 e-sessions; interviews with top speakers, broadcast live
  • ·         The Patient Experience through HIT Forum – Features three new sessions dedicated to the value of enhancing the patient experience
  • ·         Top 25 Education Sessions Roundtable Forum
  • ·         Clinical & Business Intelligence Symposium
  • ·         Extended Learning Webinars and Events
  • ·         Global Health Forum
  • ·         Public Policy Events and Educational Sessions

HIMSS13 keynote speakers will include President Bill Clinton, Warner L. Thomas, Eric J. Topol, M.D., Karl Rove and James Carville.

With over 300-plus general education sessions and networking events, attendees will also have many, outstanding opportunities to earn continuing education credit at HIMSS13. This year, the Certified Associate in Health Information and Management Systems (CAHIMS) has been added to the certification list. HIMSS13 will also be expanding ways to access these materials as well via its new virtual offering: HIMSS13 Online.

“Quality education comprises a majority of the conference agenda, and to make that programming more accessible, we are offering HIMSS13 Online,” said JoAnn Klinedinst, vice president, professional development, HIMSS. “Due to budget and staffing realities, we understand that many health IT professionals cannot join us in New Orleans. For them, HIMSS13 Online offers conference access – anywhere, anytime – allowing registered attendees to participate virtually in on-demand learning, interact with exhibitors in the virtual setting, and attend selected live simulcast sessions.”

For more information regarding the conference and for a full description of all the latest updates, please the conference website at


HIMSS is a cause-based, not-for-profit organization exclusively focused on providing global leadership for the optimal use of information technology (IT) and management systems for the betterment of healthcare. Founded 52 years ago, HIMSS and its related organizations are headquartered in Chicago with additional offices in the United States, Europe and Asia. HIMSS represents nearly 50,000 individual members, of which more than two thirds work in healthcare provider, governmental and not-for-profit organizations. HIMSS also includes over 570 corporate members and more than 225 not-for-profit partner organizations that share our mission of transforming healthcare through the effective use of information technology and management systems. HIMSS frames and leads healthcare practices and public policy through its content expertise, professional development, research initiatives, and media vehicles designed to promote information and management systems’ contributions to improving the quality, safety, access, and cost-effectiveness of patient care. To learn more about HIMSS and to find out how to join us and our members in advancing our cause, please visit our website at

I Written By

John Lynn is the Founder of the blog network which currently consists of 15 blogs containing almost 6000 articles with John having written over 3000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 13 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit.