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Statewide Health Information Network of New York Introduces New Alert System to Improve Care for High-Risk Patients

New York State Department of Health, Brooklyn Health Home and Oscar Demonstrate How Healthix’s Clinical Event Notifications Protect Patients in New York City and Long Island through Real-Time Alerts

New York, NY: The New York State Health Department today joined with Healthix, the Brooklyn Health Home and Oscar to provide an update on the development of New York’s new electronic health record system, the Statewide Health Information Network of New York (SHIN-NY).

To demonstrate how the SHIN-NY operates on a regional level, the group highlighted Healthix’s patient alert system, which allows care managers to receive real-time alerts when their patients are admitted to or discharged from a hospital, helping to improve care coordination and reduce avoidable hospital re-admissions.

Healthix, the largest of the nine Qualified Entities that comprise the SHIN-NY, already facilitates health information exchange for 10 million patients across Manhattan, Brooklyn, Queens, Staten Island and Long Island.

“Healthix and the other regional networks that comprise the Statewide Health Information Network of New York are essential to improving the delivery of health care in the Empire State,” said acting New York State Health Commissioner Dr. Howard Zucker. “By utilizing advancements in health technology, the SHIN-NY network has given us the ability to ensure that critical health data is up to date and available when it is needed the most.”

Earlier this year, the New York State legislature voted to appropriate $55MM to support the development of the SHIN-NY — a “network of networks.”   The SHIN-NY will enable doctors and patients to securely access their electronic health records no matter where they live or work in the state.  Access to critical health information will improve the quality of care and help reduce unnecessary hospital re-admissions, a key driver of healthcare expenditures in New York.

Healthix’s patient alert system, also known as Clinical Event Notifications, triggers over 5,000 monthly real-time updates to case managers about their high-risk patients, allowing them to better navigate crisis situations and develop comprehensive health care plans to further their care in the future.

“We at Healthix are gratified to be able to deliver tools designed to support providers, assist care managers and help coordinate the care of patients, many of whom struggle with multiple co-morbidities and other complex conditions,” said Tom Check, CEO of Healthix.  “With a growing number of participating clinical, behavioral health and social service providers, as well as health plans, Healthix provides secure access to current patient information wherever and whenever it’s needed.”

 

The Brooklyn Health Home (BHH) coordinates care for over 8,000 at-risk patients across the borough of Brooklyn, and has utilized Healthix’s clinical event notifications with successful results. By using the system, the Health Home’s community-based care managers have been able to expeditiously respond to their patients’ urgent care needs, including visits to emergency rooms and hospital admissions. For example, care managers can bring critical information about patients to hospital staff in real-time, and communicate with patients’ providers in the community to collaborate on care plans that will prevent avoidable hospital visits in the future.

BHH has also implemented protocols that are triggered once a care manager receives an alert. For example, care managers must visit hospitalized patients within two business days, and conduct case conferences with the clinical team. In the third quarter of 2014, Brooklyn Health Home care managers received over 1,300 clinical event notifications from Healthix, and timely responses to these alerts increased by 10% from February – September of 2014.

“Real-time communication and collaboration with a patient’s care team, especially around critical events like ER visits and hospital stays, is the fundamental core of our program,” said Dr. Karen Nelson, Executive Director of the Brooklyn Health Home and Senior Vice President of Integrated Delivery Systems at Maimonides Medical Center. “The Healthix alerts, which are integrated in our care coordination IT platform, are the key drivers that facilitate understanding the root causes of acute care utilization and developing care plans to keep individuals well, in their communities, and accessing appropriate care and services.”

Oscar, the innovative health insurance company representing 17,000 members in New York, has also utilized Healthix’s Clinical Event Notifications for over six months. Thanks to the system, Oscar’s medical team has engaged 80% of their members who generated a Healthix notification on a variety of urgent healthcare issues. Healthix’s system notified Oscar’s medical team of 66 Emergency Room visits and hospital admissions in the past six weeks alone, allowing Oscar’s nurses to provide appropriate care management services, including: care coordination with the Hospital Discharge Planner about post- acute services, arranging and authorizing outpatient rehabilitation and delivery and authorization of medical equipment and supplies.

“Healthix Clinical Event Notifications have enabled Oscar to support our members through new, meaningful interactions with care,” said Oscar co-founder and co-CEO Mario Schlosser.“The CEN process has had a significant effect on improving both the velocity and effectiveness of Case Management and Care Coordination at Oscar. Through this partnership our in-house team of doctors and nurses are able to supplement their knowledge of member health and in turn continue to provide simple, intuitive, health care for all.”

In addition to the Brooklyn Health Home and Oscar, a growing number of healthcare organizations are utilizing Healthix’s alert system, including: NYU Langone Medical Center, Mount Sinai Health System, North Shore-LIJ Health System, Lutheran Medical Center, Visiting Nurse Service of New York, Federation Employment and Guidance Service, Inc. (FEGS), ProHEALTH Care Associates LLP, NYC Department of Health and Mental Hygiene and others.

Currently, patient health data in Healthix is accessible only to healthcare providers within New York City and Long Island. But in 2015 the SHIN-NY will expand Healthix’s reach by connecting healthcare providers and case managers to critical patient health information no matter where they are located in the state, with patient consent. For example, if a patient from New York City needed emergency care while visiting Albany, the SHIN-NY would give the treating physician instant access to that patient’s records in order to provide effective treatment.  For patients who live in areas that border several other regions such as the Hudson Valley, the SHIN-NY, will make it easier for all of their providers to access and share the patient’s health records seamlessly.

In addition to improving the quality of care and improving patient safety, creating a statewide network is expected to save hundreds of millions across the state through reduced re-admissions and eliminating redundant tests. For more information about the SHIN-NY, please visit www.nyehealth.org.

About Healthix:
Healthix is a Qualified Entity, devoted to developing, deploying and operating innovative uses of interoperable health information technology and analytics to facilitate patient-centric care for New Yorkers. Healthix was formed through mergers between NYCLIX, LIPIX, and most recently BHIX. The newly merged Healthix expertly delivers health information exchange services, access to clinical data and the tools to support care coordination for over 10 million patients and over 140 participant organizations serving over 500 locations in New York City and Nassau and Suffolk counties.  Please visit www.healthix.org to learn more.

About Oscar:
Oscar is a new kind of health insurance company, designed to put people first. Through a high-tech, data-driven approach, easy-to-understand language and a unique set of benefits, Oscar is drastically changing the way we think about and interact with our health insurance. Founded in 2012, Oscar makes health insurance simple, transparent and human. For more information, visit hioscar.com or holaoscar.com.

About the Brooklyn Health Home:
The Brooklyn Health Home (BHH), led by Maimonides Medical Center, was designated by New York State in December 2011. Its goal is to identify, engage and address the full range of behavioral, medical and social problems affecting thousands of patients with multiple chronic conditions, serious mental illness and/or HIV. The BHH fosters collaboration and the timely exchange of patient information among involved providers and drives measurable improvements in patient engagement and outcomes.

BHH currently serves over 8,000 members who live and/or receive care in Brooklyn.

About New York State Department of Health:
The New York State Department of Health is charged with protecting the health, productivity and wellbeing of all New Yorkers by striving to create healthy communities and ensuring access to quality, evidence-based, cost-effective health services. With a budget of more than $58 billion, the Department regulates more than 200 hospitals and hundreds of other health care facilities; administers the state’s public health insurance programs; oversees more than 80,000 New York state-licensed doctors, administers the state health benefit marketplace, NY State of Health; runs a premier biomedical laboratory; and supports numerous, innovative public health and prevention initiatives.

December 11, 2014 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Vocera Launches New Product Enhancements to Integrate More Deeply with EHRs

Vocera’s award-winning communication system now further engages patients and physicians

SAN JOSE, Calif. – October 28, 2014 – Vocera Communications, Inc. (NYSE: VCRA), the leading provider of communication solutions for mission-critical mobile environments, today took another step in delivering on the company vision of empowering people through integrated, intelligent communication by unveiling new product enhancements that improve communication and collaboration across the entire continuum of care.

Vocera’s enterprise-grade communication and collaboration solution now includes deep integrations to Electronic Health Records (EHR) and other clinical systems, enabling acute care hospitals, sub-acute facilities, physicians, nurses, and other healthcare providers to remain in sync.

Mobile EHR apps, such as Epic® Haiku for physicians and Epic Rover for nurses, can now connect directly to the Vocera Collaboration Suite, creating a simplified communication experience. This integration enables care team members to easily communicate by launching Vocera’s unique voice communication and secure text messaging functionality from within the EHR smartphone application.

Vocera’s award-winning software platform can now synchronize care team assignment information between the EHR and Vocera application to enable accurate and effective communication. As a result, the patient’s extended care team is kept up to date, allowing physicians and nurses to reach the right member of the team across the continuum of care.

In addition, the company is launching two new products focused on improving the patient and physician experience.

  • Vocera Care Experience Pre-Arrival Communication enables organizations to provide patients with important information, including appointment reminders and educational content, prior to their arrival for scheduled procedures. Streamlining the pre-arrival process decreases no-shows and last minute cancellations, increasing throughput and improving patient engagement.
  • Vocera Cardiac Consult delivers 12-lead ECGs to physician’s smartphones and tablets over any available data network. It allows the physician to perform measurements and compare current to historic ECGs. This capability enables immediate diagnoses to improve patient outcomes, enhance cardiology coverage, reduce false Cath Lab activation costs, and improve door-to-door balloon times.

“No one is solving for these life-critical, care coordination issues the way Vocera is with our unique communication and collaboration solutions,” said Brent Lang, president and CEO of Vocera. “We are mobilizing clinical data and empowering extended care teams to improve patient care before, during, and after hospital visits.”

To learn more about these exciting product enhancements, go to the following URLs for more information:

About Vocera                                                                                                                                                    
Vocera empowers integrated, intelligent communication in healthcare, hospitality, energy and other mission-critical mobile environments. Widely recognized for developing smarter ways to instantly communicate and collaborate, Vocera offers a comprehensive portfolio of solutions that improve efficiency throughout organizations. The Vocera Communication System is installed in more than 1,200 organizations worldwide. The Vocera portfolio improves workflow, quality, safety and outcomes while elevating the customer and patient experience. In addition to providing innovative technology, Vocera drives thought leadership and new standards to improve patient experience via its research collaborative, the Experience Innovation Network. Vocera is headquartered in San Jose, Calif., with offices in San Francisco, Tennessee, Canada, India, United Arab Emirates, and the United Kingdom. For more information, please visit www.vocera.com and @VoceraComm on Twitter.

October 31, 2014 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

HIMSS13: New Offerings and Programming for Health IT Professionals

Enhancing the In-Person and Virtual Experience, HIMSS Unveils Several New Conference Features Focusing on Industry Trends Including Meaningful Use and Mobile Health

CHICAGO – January 24, 2013 – HIMSS, the cause-based organization devoted to improving healthcare delivery through health IT, today announced new programming and educational offerings that will be part of the 2013 Annual HIMSS Conference &Exhibition (HIMSS13) in New Orleans from March 3-7. This year’s latest offerings will be infused throughout the education sessions, exhibit hall programming and live-streaming sessions to provide attendees with the latest health IT content and enhanced networking opportunities.

“We are at the pivotal moment in healthcare we’ve all been waiting for,” said Carla Smith, Executive Vice President, HIMSS. “Technology mandates and quality healthcare have finally come together in a way that we’ve never seen before, and in response, we’ve created specific content around the coming trends in 2013, with a particular focus on meaningful use, mobile health and consumer engagement.”

For example, the Meaningful Use Experience is a special interactive area on the exhibit floor for providers to view demonstrations of certified EHR solutions – including complete EHR and EHR modules for acute and ambulatory settings. Providers will have the unique opportunity to view these solutions side-by-side, listen to vendor presentations and evaluate products based on their specific needs in a credible setting.

Additional new programming for HIMSS13 includes:

  • ·         Expanded Workshop Program As part of educational offerings, HIMSS has added hands-on sessions around the mHIMSS Roadmap, Clinical Workflow Analysis, Health IT Adoption and Mobile App Development
  • ·         HIMSS13 Online – Registered attendees can access six on-demand sessions and 12 e-sessions; interviews with top speakers, broadcast live
  • ·         The Patient Experience through HIT Forum – Features three new sessions dedicated to the value of enhancing the patient experience
  • ·         Top 25 Education Sessions Roundtable Forum
  • ·         Clinical & Business Intelligence Symposium
  • ·         Extended Learning Webinars and Events
  • ·         Global Health Forum
  • ·         Public Policy Events and Educational Sessions

HIMSS13 keynote speakers will include President Bill Clinton, Warner L. Thomas, Eric J. Topol, M.D., Karl Rove and James Carville.

With over 300-plus general education sessions and networking events, attendees will also have many, outstanding opportunities to earn continuing education credit at HIMSS13. This year, the Certified Associate in Health Information and Management Systems (CAHIMS) has been added to the certification list. HIMSS13 will also be expanding ways to access these materials as well via its new virtual offering: HIMSS13 Online.

“Quality education comprises a majority of the conference agenda, and to make that programming more accessible, we are offering HIMSS13 Online,” said JoAnn Klinedinst, vice president, professional development, HIMSS. “Due to budget and staffing realities, we understand that many health IT professionals cannot join us in New Orleans. For them, HIMSS13 Online offers conference access – anywhere, anytime – allowing registered attendees to participate virtually in on-demand learning, interact with exhibitors in the virtual setting, and attend selected live simulcast sessions.”

For more information regarding the conference and for a full description of all the latest updates, please the conference website at www.himssconference.org.

About HIMSS

HIMSS is a cause-based, not-for-profit organization exclusively focused on providing global leadership for the optimal use of information technology (IT) and management systems for the betterment of healthcare. Founded 52 years ago, HIMSS and its related organizations are headquartered in Chicago with additional offices in the United States, Europe and Asia. HIMSS represents nearly 50,000 individual members, of which more than two thirds work in healthcare provider, governmental and not-for-profit organizations. HIMSS also includes over 570 corporate members and more than 225 not-for-profit partner organizations that share our mission of transforming healthcare through the effective use of information technology and management systems. HIMSS frames and leads healthcare practices and public policy through its content expertise, professional development, research initiatives, and media vehicles designed to promote information and management systems’ contributions to improving the quality, safety, access, and cost-effectiveness of patient care. To learn more about HIMSS and to find out how to join us and our members in advancing our cause, please visit our website at www.himss.org.

February 7, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Voalte and American Nurse Today Partner to Launch Survey Examining Clinical Communications

New survey focuses on clinical communications challenges, tools
SARASOTA, Fla. (Jan. 23, 2013) – Voalte, the leader in clinical communications, and American Nurse Today, the official journal of the American Nurses Association, have partnered to conduct the first clinical communications survey to help the healthcare world better understand the voice of the bedside clinician.
The 2013 Clinical Communications Survey will examine the current communications challenges faced by staff clinicians. Participants in the survey will be asked questions about how their clinical staff currently communicates, the communications tools currently used, how those devices are currently managed, along with the daily communications challenges facing clinical staff. The results of the survey will reveal a clear snapshot of the day-to-day lives of clinicians in the field and help create a roadmap for improving clinical communications.
“Nurses are the lifeblood of the clinical care system and it is important they are able to communicate with each other effectively during critical situations,” said Voalte CEO Rob Campbell. “We hope through this survey we learn more about how nurses are communicating and the communications challenges they face. We hope the results can be a catalyst for improving point-of-care communications.”
Voalte and American Nurses Today will be conducting the clinical communications survey beginning Jan. 21, 2013 through Feb. 15, 2013. Participants who take the survey may be eligible to enter a drawing to win a new iPad mini.
“We encourage all nurses to spend a few minutes to take this very important survey and let their voices be heard,” said Greg Osborne, Group Publisher and President of HealthCom Media, publisher of American Nurse Today. “The results will allow the entire healthcare industry better understand the role of clinical communications and help shape the future direction of clinical communications technology.”
To learn more about the 2013 Clinical Communications Survey please visit https://www.surveymonkey.com/s/ClinicalCommunicationsSurvey
 
About Voalte
Voalte is the only company to provide a fully integrated and dependable clinical communications system that health care professionals want, enjoy and effectively use. Voalte products are designed to be intuitive, high value, mission critical applications running on the latest generation of touch-based smartphones. For more information, visit www.Voalte.com or call 941.312.2830.
About American Nurse Today
American Nurse Today is the official journal of the American Nurses Association and reaches 175,000 nurses every month. Published 12 times a year – 6 print and 6 electronic issues the journal provides valuable, peer-reviewed, evidence based clinical, practical and career information that nurses can assimilate into their busy practices immediately.
The journal is published by HealthCom Media, a specialty publishing company located in Doylestown, PA. The company also publishes other specialty journals including Menopause Management. For more information visit www.AmericanNurseToday.com or call Greg Osborne at 215-489-7000, ext. 101.
February 6, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Healthcare Leaders Join KLAS Advisory Board

Top healthcare executives to help KLAS drive improvements to the industry

OREM, Utah – January 14, 2013 – Three industry-recognized healthcare leaders join KLAS to help provide strategic guidance as members of the company’s Advisory Board.

KLAS announced today that the new board members are

  • John Halamka, Chief Information Officer for Beth Israel Deaconess Medical Center in Boston, Massachusetts
  • Wright Lassiter, Chief Executive Officer for Alameda Medical Center in San Leandro, California
  • Denni McColm, Chief Information Officer for Citizens Memorial Hospital in Bolivar, Missouri

“All three individuals possess a wealth of industry insight and want to help make a difference,” said KLAS President Adam Gale. “We’re extremely excited that they have chosen to join KLAS and engage in the work of improving the world’s healthcare by providing transparency to every major healthcare technology and services decision.”

The three healthcare executives will join nine others currently serving three-year terms on the KLAS Advisory Board.

To see a listing of current KLAS Advisory Board members, visit www.KLASresearch.com/About/AdvisoryBoard.aspx.

About KLAS
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and to be counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. KLAS was founded in 1996, and their staff and advisory board average 25 years of healthcare information technology experience. Follow KLAS on Twitter at www.twitter.com/KLASresearch.

February 5, 2013 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

HIMSS and SHS Recognize Dean Athanassiades for Accomplishments in Process Improvement & IT

CHICAGO (January 16, 2013) –Dean Athanassiades, PMP, CPHIMS, CHS, FHIMSS, DSHS, senior director, software customer services, with Phillips Healthcare in Atlanta, Ga., is the recipient of the 2012 SHS/HIMSS Excellence in Healthcare Management/Process Improvement Award, The joint award honors individuals who have best demonstrated leadership in implementing significant synergies between the process improvement and information technology professions.

Recipients of this award are selected jointly by the Boards of Directors of the Society for Health Systems and HIMSS. This award recognizes individuals who have made contributions of a professional or technical nature, which may include research or development of improved processes (with or without technology), or exemplary contribution to the professional society.

“As a long time member and leader within the Society for Health Systems (SHS), Dean Athanassiades’ has worked tirelessly to improve processes and implement technology that will benefit patients, providers and healthcare stakeholders across the industry,” says Jean Ann Larson, FHIMSS, FACHE, DSHS, President of the Society for Health Systems Board of Directors.  “Through his expertise and commitment to his profession, he leaves a legacy of lifelong learning and service. His support and efforts for both SHS and HIMSS make him an excellent winner of this joint award.  All of us at the Society for Health Systems congratulate Dean for receiving this prestigious award.”

Athanassiades, an active member of both HIMSS and SHS, has 30 years of increasing responsibility in information technology consulting, operations, and sales, with a focus on improving processes through the application of technology.

As a member of HIMSS, Athanassiades received a Distinguished Fellow Award in 2008 and a HIMSS Leadership Award in 2005. He served as Chair of the HIMSS Fellows Council, Membership Services Committee and, Nominating Committee and was a member of the HIMSS Georgia chapter board of directors. Currently, he is a HIMSS Management Engineering Process Community (MEPI) committee member and chair of the Electronic Medical Record Change Management Task Force.

His activity with SHS includes SHS Diplomate, chair of the SHS Annual Conferences in 2009 and 2010, and Chair Emeritus SHS 2011 – 2013 Annual Conferences. He is also a senior member of the Institute of Industrial Engineers (IIE).

Athanassiades will be honored at the 2013 Annual HIMSS Conference & Exhibition Awards Recognition Banquet on March 5, 2013, from 6:30 – 9 p.m. at the Hyatt Regency New Orleans during the 2013 Annual HIMSS Conference & Exhibition. Tickets for the dinner can be purchased on the HIMSS13 website.

“A HIMSS Fellow who has served in leadership positions with the Fellows Council and Society committees, Dean Athanassiades is an active member and volunteer who sees and acts upon the connection between process improvement and IT to improve the delivery of patient care. In addition, he is one of the more than 700 professionals who used this expertise to become certified in health information and management systems, earning the CPHIMS credential offered by HIMSS,” says H. Stephen Lieber, CAE, HIMSS President & CEO. “All of us at HIMSS congratulate Dean for his ongoing contributions to the Society and healthcare.”

About SHS

The Society for Health Systems (SHS) is a society of the Institute of Industrial Engineers (IIE), a professional association that serves the  professional needs of industrial engineers throughout the world. The society’s mission is to contribute to the improvement of healthcare processes through systems engineering, analysis, and process improvement methods. Among the society’s goals are to enhance the career development and continuing education of professionals who use industrial and management engineering expertise for productivity and quality improvement in the health care industry. SHS encourages the exchange of ideas and innovative techniques among healthcare professionals through a variety of mediums. Among the more than 700 members of SHS are management engineers, nurses, CEOs, directors of continuous improvement, administrators, clinicians, physicians, department managers, and students. To learn more about SHS, please visit our website at www.societyforhealthsystems.org.

About HIMSS                                                                                                                                                                                        HIMSS is a cause-based, not-for-profit organization exclusively focused on providing global leadership for the optimal use of information technology (IT) and management systems for the betterment of health and healthcare. Founded 52 years ago, HIMSS and its related organizations are headquartered in Chicago with additional offices in the United States, Europe and Asia. HIMSS represents more than 52,000 individual members, of which more than two thirds work in healthcare provider, governmental and not-for-profit organizations. HIMSS also includes over 600 corporate members and more than 225 not-for-profit partner organizations that share our mission of transforming healthcare through the best use of information technology and management systems. HIMSS frames and leads healthcare practices and public policy through its content expertise, professional development, research initiatives, and media vehicles designed to promote information and management systems’ contributions to improving the quality, safety, access, and cost-effectiveness of patient care. To learn more about HIMSS and to find out how to join us and our members in advancing our cause, please visit our website at www.himss.org.

 

I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

OnPage is Chosen by Boston Children’s Hospital to Provide Secure Paging for Smartphones

Doctors can now stay in touch at all times with secure, HIPPA-compliant priority messaging without carrying a traditional pager device

WALTHAM, Mass. -January 22, 2013 —Onset Technology, creator of OnPage™  Priority Messaging, announced today that Boston Children’s Hospital, ranked number one pediatric hospital in the country by U.S. News and World Report, has chosen OnPage Priority Messaging to replace its traditional pagers. The dedicated paging devices carried by physicians everywhere will no longer be necessary as their functionality is integrated into their smartphones. “Using OnPage, this progressive, forward thinking hospital is now bringing the same level of innovation to address its communication needs as it did to medical care for over a century” says Judit Sharon, CEO of Onset Technology.

Traditional pagers are used for alpha-numeric 240 character-max one way communication. Pages sent to traditional pagers require the physician to call back to retrieve the actual message and acknowledge receipt. The OnPage service officiates the process to save precious time; it sends the actual message in its entirety to the intended smartphone and continuously alerts the physician until the message is acknowledged, and automatically keeps the sender informed as to the status of the message, from receipt to actually being read.

Boston Children’s hospital will enjoy many benefits using the OnPage service, including the ability to communicate immediately and securely with its doctors through both cell service and WI-FI, send continuous paging alerts until message receipt, receive actual read acknowledgement automatically when a doctors read their messages, create and manage groups and escalation groups through the OnPage Console, keep a log of the entire communication chain for traceability, and all with HIPAA-compliant encryption for security. Furthermore, since OnPage runs on the most popular smartphones, there is no longer the need for the doctors to carry an additional pager device.

“We are delighted to have the world-renowned Boston Children’s Hospital entrust their priority communications to OnPage,” says Judit Sharon, CEO of Onset Technology, creator of OnPage. “They tested our product against a major competitor over a large array of metrics and found OnPage to be superior. Forward-thinking hospitals and clinics are looking for HIPAA-compliant, secure, reliable, and traceable communication. We are proud to be their solution of choice.”

OnPage converts any iPhone, iPad, Blackberry, or Android device into a secure, fault-tolerant communication system. Unlike traditional pagers, it guarantees that no messages will ever be missed. With OnPage, a message sent is a message received. You can count on it! And just in case, you also get the audit trail to prove it. For more information about OnPage, visit the OnPage website at http://www.OnPage.com;

ABOUT ONSET TECHNOLOGY

Onset Technology is a leading provider of mobile messaging solutions to organizations with secure priority communications requirements. The company’s latest solution OnPage™ turns iOS, BlackBerry or Android smartphones into secure digital pagers with additional capabilities such as massage status notification to the sender and secures messaging to individual, groups or escalation group. OnPage is device agnostic and carrier agnostic, supported by an enterprise-grade secure messaging and paging platform. Onset Technology’s OnPage is now used by over 1,000 organizations, including those in healthcare, emergency services, information technology, financial institutions, the legal profession, and government agencies. For more information about OnPage, visit http://onpage.com/ . For other products by Onset Technology visit http://onsettechnology.com/

 

I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Ideal Life Chooses Orange Business Services to Add Global Dimension to Remote Health Management

Solutions Expand in Europe and Latin America with Orange M2M communications

WASHINGTON, D.C. (Dec. 3, 2012) – At the 2012 mHealth Summit in Washington, D.C., Toronto-based remote health provider Ideal Life announced that it has chosen Orange Business Services to expand its remote monitoring solutions for wellness and chronic conditions to an international audience. Orange will provide seamless machine to machine (M2M) wireless connectivity for Ideal Life in Europe and Latin America, promoting comprehensive remote care to the home and preventing non-critical re-admissions of patients to hospitals.

“As an established and comprehensive provider of global M2M solutions, Orange Business Services provides us with the perfect platform to deliver our remote health monitoring services to a greater number of caregivers and insurance providers from around the world,” said Harvey Goldberg, CEO of Ideal Life. “For healthcare enterprises in these regions, our expanded services will lead to better regulatory compliance, improve their migration to electronic medical records (EMR) and reduce costs. For patients, we can offer a better quality of life with comprehensive and reliable care to more homes, thereby reducing hospital stays and providing around the clock, non-obtrusive preventive care.”

Ideal Life will be offering new medical hubs containing Orange SIM cards. These hubs will reside in the home, collecting data from a variety of health-related devices, from blood pressure monitors to glucose, oxygen saturation and heart rate meters. Once collected, this information is transmitted in real time over the Orange network to physicians who can access it using a variety of devices such as tablets, smartphones and traditional PCs.  The application can also format the data into a standardized EMR, improving compliance with recent legislation requiring such records.

“Technology is the gateway for transforming healthcare and improving quality of life,” said Thierry Zylberberg, executive vice president, Orange Healthcare, a division dedicated to developing e-health solutions. “Combining our expertise in e-health with our global M2M solutions, Orange is well placed to deliver advanced m-Health services to our customers like Ideal Life, and in turn to their patients, health professionals, caregivers and insurance carriers, with the goal in part to offer patients and their families peace of mind.”

About Orange Business Services

Orange Business Services, the France Telecom-Orange branch dedicated to B2B services, is a leading global integrator of communications solutions for multinational corporations. With the world’s largest, seamless network for voice and data, Orange Business Services reaches 220 countries and territories with local support in 166. Offering a comprehensive package of communication services covering cloud computing, enterprise mobility, M2M, security, unified communications, videoconferencing, and broadband, Orange Business Services delivers a best-in-class customer experience across a global landscape. Thousands of enterprise customers and 1.4 million mobile data users rely on an Orange Business Services international platform for communicating and conducting business. Orange Business Services was awarded three of the telecom industry’s highest accolades at the annual World Communication Awards 2012 – Best Global Operator, Best Cloud Service and the User’s Choice Award. Orange Business Services is a five-time winner of Best Global Operator. Learn more at www.orange-business.com

France Telecom-Orange is one of the world’s leading telecommunications operators with sales of 45.3 billion euros for 2011 and has 170,000 employees worldwide at June 30, 2012. Orange is the Group’s single brand for Internet, television and mobile services in the majority of countries where the company operates. France Telecom (NYSE:FTE) is listed on Euronext Paris (compartment A) and on the New York Stock Exchange.

Orange and any other Orange product or service names included in this material are trademarks of Orange Brand Services Limited, Orange France or France Telecom.

Orange Healthcare, new Orange technology for healthcare services

For more than a decade, Orange has gained substantial experience in providing integrated and customer centered technology solutions for health professionals, health providers and patients. This has been done through close collaboration with health professionals and providers – ensuring that the technology brings improved quality and efficiency for all. In 2007 Orange signaled its commitment to the health sector with the creation of Orange Healthcare, its new Health Division.

On the strength of its position as an integrated services operator, Orange has technological know-how to be able to develop solutions which are not only simple, reliable and effective for medical and personal care services, but which also contribute to bringing innovation to patients and an enhanced experience in managing their health and illnesses.

New technologies will play an essential role in the modernization and improvement of health care, in the hospital, local clinics and surgeries and in the home. Orange can provide the technology to meet the needs of all stakeholders in the health sector – professionals, managers and IT administrators, patients and public and private health providers. Orange has unrivalled access to the resources of the France Telecom group with leading edge R&D as well as unparalleled commitment to wellness, e-health and improving efficiency and return on e-health technology investment.

For more information visit: www.orange.com/healthcare

About Ideal Life

Ideal Life, the industry leader in remote health management solutions, has created an innovative platform that addresses many of today’s most challenging and costly healthcare issues. Guided by a medical advisory panel of experts, the Ideal Life program makes proactive prevention more realistic than ever as it is instrumental in gauging health issues before chronic conditions manifest themselves into acute events. For people managing chronic conditions such as congestive heart failure, hypertension, diabetes, asthma or obesity, Ideal Life provides relevant, real-time, reliable and actionable data from a person either at home or while on the go. It delivers interactive, personalized communication to incorporate feedback to the knowledge base, allowing individuals to become more engaged and active participants in their own health.

The easy-to-use Ideal Life system utilizes digital, wireless, secure two-way communication, allowing for a more personalized and cost-effective wellness experience. The FDA-cleared and HIPAA-compliant products have, for example, been proven to reduce congestive heart failure hospital admissions by 57 percent, demonstrating they can significantly reduce healthcare costs. For more information, visit www.ideallifeonline.com.

December 31, 2012 I Written By

HelpSTAR Streamlines Service Requests for Twin Lakes Regional Medical Center

Collaborative Software Provides Increased Efficiency and Enhanced Customer Satisfaction for HelpDesk

OAKVILLE, Ontario ­ Oct. 30, 2012 ­ HelpSTAR, a leading pioneer of help desk software, today announced that Twin Lakes Regional Medical Center (TLRMC), a regional health care provider in Leitchfield, Kentucky, relies on HelpSTAR to provide IT staff with the tools they need to streamline service request processes and increase department efficiency.

When Debbie Timmer, network administrator for TLRMC, joined the team five years ago, HelpSTAR was a well-known commodity to her. She was familiar with the software from her previous place of employment and a strong advocate of its features and functionality.

As network administrator, Timmer oversees the day-to-day support of the medical center network servers. In addition to that, her eight-person IT team provides technical support for more than 500 employees, including doctors, nurses and administrative staff within the hospital.

HelpSTAR is a part of what we do and how we operate,” said Timmer. “It has provided us with the necessary tools to streamline the service request process. HelpSTAR creates better customer satisfaction by allowing us to auto-reply to requests, even when the department is closed for the day. Our customers are assured that their problems will be resolved as soon as we return the next morning.”

HelpSTAR has many features that significantly increase efficiency of service requests through updates, escalations, business rule transactions, notifications, alerts and role-based access control (RBAC).

One key element for Timmer and her team is the built-in Knowledge Base, a feature that allows her team to search the database as calls come in. This prevents the staff from having to re-invent the wheel every time they receive a new issue. By utilizing the knowledge base, staff members can answer questions on the fly, improving response time while identifying trending issues throughout the entire organization. Additionally, administration appreciates the reporting features, which tracks and catalogs each event as it moves through the system, helping to justify staff time and delivering a solid ROI to the medical center.

“Enhancing workflow and providing tools that elevate customer satisfaction and productivity as project loads increase is extremely important for thriving organizations,” said Igal Hauer, CEO of HelpSTAR. “The Twin Lakes Regional Medical Center is a great example of how collaborative workflow tools can streamline project management and extend the capabilities of the IT service desk.”

About HelpSTAR

HelpSTAR help desk software is an easy-to-use service desk collaborative suite that provides rapid issue, problem resolution and change management capabilities out of the box without the need for lengthy deployment and staff training. Designed for organizations with 10 to 500 support reps servicing 100 to 50,000 employees, HelpSTAR expedites problem handling through features such as intelligent queuing, various self-help tools, and prompts such as alarms, follow-up reminders, and automatic priority escalation. It offers both a built-in library of standard reports and custom query capabilities. HelpSTAR is available in both client/server and web-based versions running on Microsoft or Microsoft SQL. For more information, visit www.helpstar.com

November 22, 2012 I Written By

Voalte Receives $6 Million in Strategic Investments

Funding led by major healthcare technology company and healthcare system

SARASOTA, Fla. (Oct. 9, 2012) – Voalte, a leader in clinical communications technology at the point of care, announced the company completed $6 million in new Preferred B funding from strategic partners led by a healthcare information technology leader and a major healthcare system. Per terms of the agreement, names of the strategic partners were not disclosed.

The funding boosts Voalte’s core business areas and enables the company to expand operations. Voalte plans on expanding by creating an additional 100 jobs, growing from 50 to 150 employees over the next 18 months. The company also plans to increase work with development partners to enhance its clinical communications solution and introduce additions to its product line.

“This funding will allow us to continue to develop the next generation of clinical communications solutions,” said Voalte CEO Rob Campbell. “With the addition of these partners, we strengthen our ability to empower healthcare professionals to improve communications, ensure patient safety and raise satisfaction.”

The funding from strategic partners follows a $250,000 grant Voalte received in 2011 from the Sarasota Economic Development Council to create 50 new jobs over three years and expand facilities.

Launched in 2009, Voalte provides clinical communications solutions to healthcare institutions through its innovative smartphone solution that allows nurses and clinicians to communicate directly through voice, alarms, and text. Voalte deploys more smartphones in hospitals than any other company and is used in leading institutions such as Massachusetts General, Cedars-Sinai, Texas Children’s Hospital and Ann and Robert H. Laurie Children’s Hospital of Chicago.

“We began three years ago when institutions were hesitant to embrace the new technology,” said Campbell. “Our growth during that time demonstrates the increasing demand for mobile solutions in healthcare. To date, we have over 20,000 clinical users and over 5,000 iPhones successfully deployed in hospitals nationwide. Our goal is to continue that growth and continue to fill those needs and demands.”

About Voalte

Voalte is the only company to provide a fully integrated and dependable clinical communications system that health care professionals want, enjoy and effectively use. Voalte products are designed to be intuitive, high value, mission critical applications running on the latest generation of touch-based smartphones. For more information, visit www.Voalte.com or call 941.312.2830.

October 9, 2012 I Written By