Improving patients’ outcomes for the sake of value-based care resembles solving a thousand-color jigsaw puzzle. If you don’t have a perfectionist on your team, get ready for a crooked picture with wrong and missing pieces. In terms of patients’ outcomes, these pieces are communication gaps. But who or what can be the perfectionist to help you solve the puzzle? Think of a healthcare CRM.
CRM’s Place in the Care Delivery Puzzle
Providers might ask “Is it a good idea to perceive patients as clients during the care cycle?” It’s questionable. However, a CRM for healthcare doesn’t serve as a salesman. Rather, it helps caregivers communicate with patients more effectively thanks to understanding patients’ health needs better, assuring regular care cycle activities and preventing complications.
Although important for a wide range of diseases, a CRM-based proactive approach to communicating with patients is especially useful for the following care cases:
- Post-surgery convalescence period
- Long-term treatment
- Chronic disease management
So, let’s find out in detail how a CRM can help tackle these challenges.
Post-surgery Convalescence Period
Patients going through post-surgery recovery at home can’t receive 24/7 nurturing from surgeons, physicians and nurses. Without professional support, a person may feel anxious or depressed. They can also show signs of careless behavior (skipped medications, overlooked or mistreated emerging symptoms) due to an overall weakness after excision, which can lead to complications or even readmission.
To improve the patient’s outcomes in this case, a healthcare CRM should ensure a constant information flow between the patient and the care team members. Thus, the person will receive EHR-tuned personalized information via e-mails with targeted messages, interactive education materials, reminders to take medications, and more.
The caregivers, in turn, will be able to form a clearer picture of the patient’s current health condition as the CRM will be sending the person surveys about their state or requests to send their surgeon a photo of the incision to evaluate the recovery process.
As a result, the patient will pay attention to their condition, track changes and act more responsibly.
Long-term Treatment and Chronic Disease Management
In the context of healthcare CRM software, there is no significant difference between chronic diseases and conditions requiring long-term healing. Over the months and years, regular consultations, examinations and procedures define the patient’s regimen.
A healthcare CRM tracks gaps in scheduled appointments and detects interrupted care cases. It sends direct reminders to health specialists so that they can undertake corresponding actions. For example, send an email or make a call. Patients also receive notifications about the missed appointments, being able to schedule new appointments or ask for an advice if they experience new symptoms.
Moreover, with a tight integration to the EHR, the CRM notifies physicians about disturbing lab results (for example, when the HbA1c level has risen). Then, the care team member uses the CRM functionality to recommend the patient schedule an appointment for discussion.
Solving the Care Delivery Puzzle
Patients don’t need to be taken care of all the time, but they still need additional guidance. During the period of recovery from a surgery or in cases of long-term treatment and chronic conditions, patients may feel overwhelmed with multiple checks, tests and procedures.
Even if the care team consists of perfectionists only, health professionals are unable to help every patient on a 24/7 basis and safeguard timely medication intakes, healthy habits or a positive mood. Therefore, the care cycle picture is missing important communication pieces.
So, a healthcare CRM does a very important job by adding the following proactive communication elements to the puzzle:
- Tracking interrupted care cases and notifying health professionals
- Alerting medical staff to disturbing values in lab results
- Sending EHR-based personal emails with brochures and education materials
- Reminding about taking medications and notifying about scheduled appointments
- Requesting health status information: photos as well as forms with answers about mood, objective, subjective, vitals and other values
With these elements, caregivers can finally solve the care delivery puzzle by reducing interrupted care cases, complications and readmissions.
This guest blog post is written by Dzianis Zhynko.
NANTWORKS AND NANTHEALTH COMPLETE ACQUISITION OF NAVINET, AMERICA’S LEADING HEALTHCARE COLLABORATION NETWORK
Acquisition scales NantHealth’s cloud-based platform of services to deliver interoperability, connectivity, real-time decision support and a single sign-on operating system to over 450,000 active provider users and all-payer access to 450+ commercial and government plans nationally, covering almost 100 million lives and over 30 million monthly transactions
NaviNet Open will serve as a nationwide scalable, real-time access point and secure web-based portal for patients and providers to receive breaking news about novel clinical agents and to access active cancer clinical trials locally
Los Angeles, CA and Boston, MA – January 5, 2016— NantWorks, and its majority-owned subsidiary NantHealth, LLC, a cloud-based information technology provider combining genomic science and big data to transform healthcare, today announced that they have completed the acquisition of NaviNet, Inc., the nation’s leading healthcare technology company of payer-provider collaboration solutions. The acquisition continues NantHealth’s vision of delivering on whole health systems integration and revolutionizing the patient-clinician experience by bringing real-time molecular and evidence-based insights to the point of care. NantVentures, the private equity arm of NantWorks participated in the financing. Financial terms were not disclosed.
“The acquisition of NaviNet completes our 10-year vision at NantWorks and NantHealth to integrate and coordinate our complex healthcare ecosystem from the knowledge domain, to the care delivery domain and now to the payer domain, as a single sign-on, seamless, cloud-based, secure adaptive learning system for patients, payers, and providers,” said Dr. Patrick Soon-Shiong, Founder and Chief Executive Officer of NantHealth. “NaviNet has a tremendous, long-term customer base of more than 40 health plans – Blue Cross Blue Shield payers, Aetna, Cigna, and many others – a nationwide network of more than 450,000 active end-users across all 50 states, and an All-Payer Access provider portal to 450+ commercial and government plans nationally built on NaviNet Open, the company’s payer-provider collaboration platform. This cloud-based system allows provider access to over 90% of covered lives in the United States and will serve as a transformative platform for the communication of cutting-edge knowledge to all.”
Since the launch of NaviNet Open in 2014, the company’s applications have expanded beyond classic administrative transactions such as insurance verification and claims management into the intimate administrative and clinical collaboration needed both in chronic disease management and newly reimbursable genetic and oncological strategies, with expanded provider access to 450+ commercial and government plans nationally. For example, the company’s Document Exchange service enables HIPAA-safe exchange of clinical information among multiple medical management, informatics, and care delivery teams. The system will serve as a nationwide, scalable real-time access point and secure web-based portal for patients and providers to receive breaking news information about novel clinical and immunotherapy agents, and to access active cancer clinical trials locally, in this age of next-generation genomic medicine.
Dr. Soon-Shiong added, “By combining NaviNet Open’s applications – eligibility and benefits from more than 450 commercial and government plans, referrals, authorizations, document exchange, claims management, and more – with NantHealth’s interoperability, decision support and connectivity platforms and with NantOmics supercomputer predictive modeling platforms, we are now poised to be the nation’s leading healthcare collaboration network by transforming the payer-provider relationship to evolve from transactions to interactions and finally to collaboration. Moreover, leveraging NaviNet’s nationwide network across more than 170,000 active provider offices and 2,000 hospital settings will allow us to reach more doctors with our genomics, decision support, and connectivity solutions to enable better care coordination at lower costs for patients. The combination of leading-edge genomic science and best-in-class applications, delivered through NantHealth, will be critical for winning the wars against cancer, hypertension, diabetes, and other life-threatening diseases. Our dream was to address the cognitive overload that faces clinicians today especially in the complexity of cancer, and support community oncologists as well as major academic centers. Finally, we have the infrastructure in place to make this a reality.”
“NaviNet is our most significant acquisition to date,” said Robert Watson, President of NantHealth. “The company’s large installed base of health plans and provider offices gives us the payer relationships and scale for delivering best-in-class genomics and clinical solutions directly to providers. In addition, NaviNet’s payer-provider solutions complement NantHealth’s existing NantOS clinical operating and supply chain operating system, establishing NantOS as the only integrated cloud-based population health management platform that encompasses patient, provider and payer interactions in real time. Together, we can now go to market with the industry’s most comprehensive and integrated portfolios for cancer care, population health, and wellness by deeply engaging every member of the healthcare ecosystem – payers, providers, patients, and pharma.”
“We are excited to join forces with NantHealth,” said Frank Ingari, president and chief executive officer of NaviNet. “By combining NaviNet’s scale with the power of NantHealth’s genomic and clinical information technology solutions, we will be able to jointly deliver accurate and relevant information to our network of over 170,000 provider offices. NaviNet’s fastest growing user base is the clinical team. Doctors, nurses, and care coordinators have embraced our new products such as NaviNet Open Document Exchange and All-Payer Access. NantHealth’s powerful and unique set of unique clinical solutions will accelerate this trend and put NaviNet at the heart of collaboration between clinicians in the service of the patient.”
With the acquisition of NaviNet, NantHealth adds roughly 330 new associates including an experienced management team who has previously held leadership roles at health plans, healthcare IT companies, and enterprise, cloud-based solutions providers. NantHealth also expands its worldwide presence to include new offices in Boston, Massachusetts and Belfast, Northern Ireland.
NantHealth, a member of the NantWorks ecosystem of companies, is a transformational healthcare IT company converging science and technology through a single integrated clinical platform, to provide actionable health information at the point of care, in the time of need, anywhere, anytime. NantHealth works to transform clinical delivery with actionable clinical intelligence at the moment of decision, enabling clinical discovery through real-time machine learning systems. The company’s technology empowers physicians, patients, payers and researchers to transcend genomics into the world of proteomics and the traditional barriers of today’s healthcare system. By converging molecular science, computer science and big data technology the Nant Service Oriented Operating System (NantOS) platform empowers physicians, patients, and payers to coordinate best care, monitor outcomes and control cost in real time. This is the first operating system of its kind in healthcare that is based on supply chain principles and grid service oriented architecture and integrates the knowledge base with the delivery system and the payment system, enabling 21st century coordinated care at a lower cost. For more information please visit www.nanthealth.com and follow Dr. Soon-Shiong on Twitter @solvehealthcare.
NantVentures is the private investment arm of NantWorks and California Capital. NantVentures funds transformative ideas and technologies that enable enduring improvements in human life with a primary focus on healthcare and the life sciences, medical diagnostics, mobile technology, semi-conductors, nano-optics, artificial intelligence, cloud computing, alternative energy and scientific innovations that are on the bleeding edge of biology, chemistry, and physics. Capital investments in private and public entities range from single digit to multimillion dollar commitments. For more information, please contact info@NantVentures.com and see www.NantVentures.com
NaviNet is America’s leading Healthcare Collaboration Network (HCN). NaviNet has long-term customer relationships with the nation’s largest health plans and a nationwide network of over 450,000 clinical and administrative professionals – representing 60% of the nation’s physicians – who have access to 450+ commercial and government payers and over 90% of covered lives in the United States. Through NaviNet Open, our payer-provider collaboration platform, and our ecosystem of partners, we help payers and providers lower costs and boost care quality, while enhancing the provider and patient experience. For more information, please visit www.NaviNet.net and follow us @NaviNet on Twitter.
SAN JOSE, Calif., – August 13, 2015 – Vocera (NYSE:VCRA), the leading mobile healthcare communications company, announced today that El Camino Hospital has successfully implemented the Vocera Care Rounds solution, a technology designed to measure and manage patient experience in real time during the nurse rounding process, resulting in improved patient satisfaction scores.
El Camino Hospital, a long-time customer who has been using Vocera’s wireless hands-free voice and data communication solutions at its facilities in Mountain View and Los Gatos, California, turned to Vocera again for their customizable mobile application that simplifies and manages care rounding.
Within one year of implementation, El Camino Hospital was able to increase the percentage of patients experiencing nurse leader rounding during their hospital stay from 15 percent to over 50 percent. As a result, HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores increased for nurse communication and staff responsiveness by approximately 25 percentage points.
“Vocera Care Rounds has been a very powerful tool, helping us hold our staff accountable for consistently rounding,” said RJ Salus, director of patient experience at El Camino Hospital. “We’ve seen quantifiable improvements in every dimension of patient experience – expediting responses to patient requests and making prompt service recovery interventions, dramatically reducing patient complaints.”
Since its implementation, El Camino Hospital has used Vocera Care Rounds for nearly 14,000 nurse rounds on more than 9,500 patients across 20 departments, generating nearly 83,000 patient inputs and proactively identifying more than 700 improvement opportunities.
In addition, El Camino Hospital uses the solution to conduct rounds with hospital staff. In just over nine months, more than 900 staff rounds were completed across 80 service areas, generating nearly 14,000 data points. This staff rounding exercise resulted in discussions with staff about improvements in processes, communication and patient care. El Camino Hospital plans to use Vocera Care Rounds to optimize matches between patients and staff to enhance patient care, and has set a goal of reaching more than 75 percent of all patients by performing at least one rounding assessment per hospital stay.
By adopting the Vocera solution, El Camino Hospital joined numerous healthcare organizations that currently rely on Vocera Care Rounds to bring consistency and accountability to the rounding process and improve patient satisfaction. In the first half of 2015, Vocera Care Rounds was used to conduct nearly 61,500 rounds on more than 33,500 patients across the country, generating more than half a million data points and more than 1,800 opportunities for improvement.
“We are proud to see the positive impact our communication solutions continue to have for our Silicon Valley neighbor and partner. It’s impressive to see how El Camino Hospital effectively uses technology to accelerate improvements in patient experience, staff collaboration and care coordination,” said Brent Lang, president and CEO of Vocera.
Join El Camino Hospital leaders for a complimentary webinar on Tuesday, Sept. 1, 2015, at11 a.m. PT / 1 p.m. CT to learn more about this mobile rounding strategy.
About El Camino Hospital
El Camino Hospital is an acute-care, 443-bed, nonprofit and locally governed organization with campuses in Mountain View and Los Gatos, Calif. Key medical specialties include cancer, heart and vascular, men’s health, mental health, neuroscience, orthopedic and spine, senior health, urology, and the first Women’s Hospital in Northern California. The hospital is recognized as a national leader in the use of health information technology and wireless communications, and has been awarded the Gold Seal of Approval from The Joint Commission as a Primary Stroke Center as well as three consecutive ANCC Magnet Recognitions for Nursing Care. To learn more visit www.elcaminohospital.org.
Vocera Communications, Inc. is a mobile healthcare communications company that provides enterprise-class solutions. Widely recognized for developing smarter ways to communicate, Vocera helps care teams collaborate more efficiently by delivering the right information, to the right person, on the right device, at the right time, anywhere. Vocera solutions are installed in more than 1,200 organizations worldwide, improving quality, efficiency, safety and outcomes. Via the company’s research collaborative, the Experience Innovation Network, Vocera also drives thought leadership for the healthcare industry and new standards in care delivery to elevate patient, family, nurse and physician experiences. Vocera is headquartered in San Jose, California, with offices in San Francisco, Tennessee, Canada, India, United Arab Emirates, and the United Kingdom. For more information, visit www.vocera.com and @VoceraComm on Twitter.
Vocera offers bundled solution to improve clinical workflow and simplify the customer experience
SAN JOSE, Calif. – July 14, 2015 – Mobile healthcare communications company, Vocera (NYSE:VCRA) and Zebra Technologies Corporation (NASDAQ: ZBRA), a global leader in solutions and services that provide visibility into organizations’ assets, people and transactions, today announced that the Vocera Collaboration Suite will be available on Zebra’s MC40-HC Android mobile computer. Vocera is committed to delivering market leading communication solutions on a range of devices to meet the needs of mobile healthcare workers.
“Our customers rely on Vocera to provide strategic advice on their communication strategies. With this in mind, we continuously evaluate devices based on functionality and reliability required for optimal performance with the Vocera Communication System,” said Brent Lang, CEO of Vocera. “We selected the Zebra MC40-HC based on rigorous customer testing to help us deliver a robust enterprise-class care team communication solution.”
Designed to withstand demanding healthcare environments, the rugged MC40-HC includes a barcode scanner for medication administration and mobile specimen collection. The MC40-HC is ideal for voice applications because of its enterprise-class Wi-Fi connectivity capabilities and ability to seamlessly integrate with the Vocera Communication System, electronic health records (EHRs), and other clinical system applications, making it an ideal Android solution for Vocera’s installed-base of nearly one million users.
“We are excited to work with Vocera on providing healthcare providers with a comprehensive solution that will improve workflows and drive greater productivity,” said Scott Thomas, Director of Healthcare Sales at Zebra Technologies. “The MC40-HC is ideal for Vocera’s Collaboration Suite because it is built to withstand the demands of a healthcare environment and designed to empower mobile care teams to deliver the best possible patient experience at the point of care.”
The MC40-HC will be offered as a bundled solution with the Vocera Collaboration Suite to provide a complete, turnkey solution. The Vocera Collaboration Suite is a HIPAA-compliant clinical communication solution that includes voice communication to individuals and groups, secure texting and instant access to critical clinical data, alerts, and alarms, all of which leverage the intelligence of the Vocera Communication Platform.
Customers interested in the Vocera Collaboration Suite on the MC40-HC for Android can visit www.vocera.com/product/mc40-hc for more information.
Zebra (NASDAQ: ZBRA) makes businesses as smart and connected as the world we live in. Zebra tracking and visibility solutions transform the physical to digital, creating the data streams enterprises need to simplify operations, know more about their businesses, and empower their mobile workforces. For more information, visit www.zebra.com/possibilities.
Vocera Communications, Inc. [NYSE: VCRA] is a mobile healthcare communications company that provides enterprise-class solutions. Widely recognized for developing smarter ways to communicate, Vocera helps care teams collaborate more efficiently by delivering the right information, to the right person, on the right device, at the right time, anywhere. Vocera solutions are installed in more than 1,200 organizations worldwide, improving quality, efficiency, safety and outcomes. Via the company’s research collaborative, the Experience Innovation Network, Vocera also drives thought leadership for the healthcare industry and new standards in care delivery to elevate patient, family, nurse and physician experiences. Vocera is headquartered in San Jose, California, with offices in San Francisco, Tennessee, Canada, India, United Arab Emirates, and the United Kingdom. For more information, visit www.vocera.com and @VoceraComm on Twitter.
Nebraska Medicine and Epic ahead of their time with a new patient engagement app for the Apple Watch
Information about appointments, medications and more coming to the wrists of patients with Apple’s newest device
Omaha, Neb – Apple has always been about innovation. The same can be said for Epic, the Verona, Wisconsin-based healthcare software company whose customers manage medical records for more than half the U.S. population, including patients at Nebraska Medicine. Now, Epic and Nebraska Medicine announce one of the first efforts to improve the patient experience using Apple’s first wearable device.
“We’re always looking for ways to improve the satisfaction of our patients,” said Michael Ash, M.D., chief transformation officer at Nebraska Medicine. “We recognize that as more of our patients use devices like the Apple Watch, we not only have to be able to use that technology to initially provide convenience for them, but we also have to envision how we can also improve patient outcomes via use of the device in the future.”
Epic’s MyChart app for Apple Watch, available now on the App Store, lets patients view messages from their care providers, upcoming appointment details, and information on their active medications. They can also see notices when new test results, billing statements and health maintenance reminders are accessible on their iPhones.
“It’s great to see Nebraska Medicine help lead the way on patient engagement with the Apple Watch,” says Sumit Rana, Epic’s senior vice president for research and development. “Wearables such as the Apple Watch have great potential to empower patients as active participants in their own healthcare and wellness while improving the overall care experience.”
Epic has development in the works based on the Apple Watch’s ability to “tap” wearers on the wrist to get their attention. Diabetic patients will be able to get reminders to test their blood sugar regularly, for example. Care organizations will also be able to use the watch to help patients get quicker access to high-demand specialty visits and services. Epic’s Fast Pass On the Go feature would allow a patient with an appointment three weeks out to get an Apple Watch alert if an earlier slot opens up – when another patient cancels an appointment, for example – and accept the new appointment time from the watch.
An Apple Watch app is also available for physicians who use Epic’s Haiku mobile application for the iPhone. Doctors can view their schedule, hospitalized patients and clinical summaries. They can also use Siri’s speech-to-text functionality to record a clinical note or a MyChart message to send to a patient.
Nebraska Medicine is the most esteemed academic health system in the region offering exceptional patient care combined with innovative research and education. Committed to advancing quality health care, Nebraska Medicine represents the clinical integration of The Nebraska Medical Center, the state’s largest and highest rated hospital, Bellevue Medical Center and UNMC Physicians. Our newly integrated organization allows us to strengthen our services by expanding collaboration with our partners and providing patients access to more than 1,000 physicians and 678 licensed hospital beds as well as approximately 40 specialty and primary care clinics in Omaha and the surrounding area. Find Nebraska Medicine online at www.nebraskamed.com.
April 10, 2015, Austin, TX – Patient IO today announced the launch of their mobile software development kit (SDK) for iOS and Android, which embeds the power and depth of the Patient IO platform into any mobile app with just a few lines of code. Integrating Patient IO’s technology can enable more efficient care management, drive better outcomes and quality metrics, and provide a differentiated standard of care. Patient IO is the first and only care coordination platform that offers patient engagement as an embeddable technology solution.
Patient IO helps health professionals coordinate care and engage with patients inside and outside of the clinic. At the core of this is a shared care plan and messaging framework between the provider, patient, and family. Health professionals can review submitted health information in real-time as patients complete their care plan, or have the data piped into their existing EHR.
“With our SDK, customers can enhance their existing app or build entirely new experiences with proven technology that’s architected for enterprise scale and security,” said Patient IO’s CPO and Co-founder Colin Anawaty. “The typical patient portal is not enough for patients with complex conditions. Their outcomes are dependent on themselves and their providers taking an active role in managing their health.”
For patients, Patient IO’s patent-pending technology synthesizes multiple care plans into a unified list of daily tasks, making it easy for patients to follow treatment-specific tasks, receive reminders, and read educational content on their smartphone or desktop computer. Patients can also sync their connected wearables and devices with Patient IO to complete tasks automatically and provide additional insights for the provider.
Patient IO’s SDK is a drop-in solution that works seamlessly across iOS and Android development environments. “We use the SDK to power our own apps,” said Sebastian Celis, Patient IO’s Head of Mobile. “The SDK is a key component of our platform for helping customers maintain support and parity with iOS and Android’s rapid advancements like Apple Health, or, supporting an ecosystem of connected devices.”
About Patient IO
Patient IO is a collaborative care coordination platform that helps health professionals communicate and engage with patients inside and outside the clinic. Patient IO was founded in March 2013 by CEO Jason Bornhorst (Mobiata, Expedia), Chief Product Officer Colin Anawaty (Plerts, Rev Worldwide), and CTO Brian Gambs (HealthShare, WebMD). They are joined by Head of Mobile Sebastian Celis (Mobiata, Expedia).
SAN JOSE, Calif., April 2, 2015 (GLOBE NEWSWIRE) — Vocera Communications, Inc. (NYSE:VCRA), the leading provider of intelligent, real-time communication and collaboration solutions for mission-critical mobile environments, announced today the introduction of enhanced functionality that enables interactive communications between Electronic Health Record systems (EHR) and the Vocera Communication System. Vocera is pleased to announce compatibility of this new Vocera functionality with Epic’s EHR software. This will be the first of several two-way clinical integrations with EHRs, and furthers Vocera’s commitment to increasing the level of connectivity between the company’s award-winning communication system and clinical systems.
“Real-time communication and collaboration requires robust, two-way integrations between EHRs, clinical systems, and our communication platform,” said Brent Lang, CEO of Vocera. “Our unique capabilities and on-going roadmap of integrations between EHRs and Vocera solutions accelerate our customers’ ability to deliver better care.”
As a result, Vocera worked with Epic to collaborate on a two-way integration for environmental services. This functionality makes it even easier for housekeepers to provide real-time updates for bed cleaning status and availability, therefore improving patient flow. This innovative technology enables housekeepers to use voice commands on their Vocera device to respond to messages from the EHR in order to update their work status, while also providing time-based data needed for ongoing staff efficiency and workflow performance.
For team members, this new functionality from Vocera will simplify the user’s experience and increase the likelihood of more timely updates to the bed management system while providing better visibility for management and helping improve the patient experience. Vocera aims to make these new solutions available for use with a variety of additional EHR providers and additional workflows as customer demand grows.
The company also added the ability to access the Vocera Collaboration Suite directly from the EHR desktop and mobile applications. This maintains communication capabilities with the care team and saves valuable time by reducing the need to manually switch between applications to contact other members of the care team.
To learn more, please visit us in Booth #2012 at the 2015 HIMSS Conference in Chicago from April 12-16, or go to www.vocera.com for more information.
Vocera Communications, Inc. [NYSE:VCRA] empowers teams through intelligent, real-time communication and collaboration in healthcare, hospitality, energy, and other mission-critical mobile environments. Widely recognized for developing smarter ways to communicate, Vocera offers enterprise-class technologies that enable collaboration for mobile teams on their device of choice. Vocera solutions are installed in more than 1,200 organizations worldwide, improving efficiency, quality, safety and outcomes while creating optimal working and healing environments. Via the company’s research collaborative, the Experience Innovation Network, Vocera also drives thought leadership for the healthcare industry and new standards in care delivery to elevate patient, family, nurse and physician experiences. Vocera is headquartered in San Jose, California, with offices in San Francisco, Tennessee, Canada, India, United Arab Emirates, and the United Kingdom. For more information, visit www.vocera.com and @VoceraComm on Twitter.
Monroeville, PA – Surgeons at the Forbes Hospital Trauma Center, part of the Allegheny Health Network, are exploring an innovative use of Google Glass technology, along with new software called Visual Info Zonal Reminder (VIZR), to assist in the care of critically injured patients.
Introduced in 2013, Google Glass is a wearable technology with an optical head-mounted display that provides information in a smartphone-like hands-free format. Wearers communicate with the Internet via natural language voice commands.
Forbes’ trauma surgeons are among the first in the country to investigate use of the technology in the patient care setting. The initial application of Google Glass at Forbes will be the integration of prompts during trauma patient resuscitation based on checklists similar to those used in the aviation industry.
“With this new technology, surgeons will have hands-free, immediate access to critical information, checklists and reminders specific to injury categories that will greatly assist in our efforts to provide effective, timely care that saves lives,” said Christoph R. Kaufmann, MD, Trauma Medical Director, Forbes Hospital.
VIZR is being used exclusively at Forbes Hospital. The software features information on a wide range of traumatic injuries. For example, if a pregnant patient with injuries to the abdomen is in transport to the emergency department, the surgeon can voice command a checklist with crucial questions to ask the EMS upon arrival or even prior to arrival.
Once a patient program is initiated, a timer begins that provides important prompts and reminders to the trauma team every few minutes.
“This technology will also be useful during mass casualty events” Dr. Kaufmann said. The technology is meant to augment the surgical team’s skills and training, to serve as a time-saving resource, not replace the surgeon’s knowledge of what to do in a traumatic event.
The software was adapted from military-style checklists for triaging wounded in the battlefield to keep on track while caring for single or multiple patients with life-threatening injuries Google Glass also has promise as a tool to assist in the training of emergency and trauma specialists.
The Google Glass technology being used at Forbes has been modified so it does not record photos or videos in the hospital setting, ensuring that patient privacy is not compromised.
Statewide Health Information Network of New York Introduces New Alert System to Improve Care for High-Risk Patients
New York State Department of Health, Brooklyn Health Home and Oscar Demonstrate How Healthix’s Clinical Event Notifications Protect Patients in New York City and Long Island through Real-Time Alerts
New York, NY: The New York State Health Department today joined with Healthix, the Brooklyn Health Home and Oscar to provide an update on the development of New York’s new electronic health record system, the Statewide Health Information Network of New York (SHIN-NY).
To demonstrate how the SHIN-NY operates on a regional level, the group highlighted Healthix’s patient alert system, which allows care managers to receive real-time alerts when their patients are admitted to or discharged from a hospital, helping to improve care coordination and reduce avoidable hospital re-admissions.
Healthix, the largest of the nine Qualified Entities that comprise the SHIN-NY, already facilitates health information exchange for 10 million patients across Manhattan, Brooklyn, Queens, Staten Island and Long Island.
“Healthix and the other regional networks that comprise the Statewide Health Information Network of New York are essential to improving the delivery of health care in the Empire State,” said acting New York State Health Commissioner Dr. Howard Zucker. “By utilizing advancements in health technology, the SHIN-NY network has given us the ability to ensure that critical health data is up to date and available when it is needed the most.”
Earlier this year, the New York State legislature voted to appropriate $55MM to support the development of the SHIN-NY — a “network of networks.” The SHIN-NY will enable doctors and patients to securely access their electronic health records no matter where they live or work in the state. Access to critical health information will improve the quality of care and help reduce unnecessary hospital re-admissions, a key driver of healthcare expenditures in New York.
Healthix’s patient alert system, also known as Clinical Event Notifications, triggers over 5,000 monthly real-time updates to case managers about their high-risk patients, allowing them to better navigate crisis situations and develop comprehensive health care plans to further their care in the future.
“We at Healthix are gratified to be able to deliver tools designed to support providers, assist care managers and help coordinate the care of patients, many of whom struggle with multiple co-morbidities and other complex conditions,” said Tom Check, CEO of Healthix. “With a growing number of participating clinical, behavioral health and social service providers, as well as health plans, Healthix provides secure access to current patient information wherever and whenever it’s needed.”
The Brooklyn Health Home (BHH) coordinates care for over 8,000 at-risk patients across the borough of Brooklyn, and has utilized Healthix’s clinical event notifications with successful results. By using the system, the Health Home’s community-based care managers have been able to expeditiously respond to their patients’ urgent care needs, including visits to emergency rooms and hospital admissions. For example, care managers can bring critical information about patients to hospital staff in real-time, and communicate with patients’ providers in the community to collaborate on care plans that will prevent avoidable hospital visits in the future.
BHH has also implemented protocols that are triggered once a care manager receives an alert. For example, care managers must visit hospitalized patients within two business days, and conduct case conferences with the clinical team. In the third quarter of 2014, Brooklyn Health Home care managers received over 1,300 clinical event notifications from Healthix, and timely responses to these alerts increased by 10% from February – September of 2014.
“Real-time communication and collaboration with a patient’s care team, especially around critical events like ER visits and hospital stays, is the fundamental core of our program,” said Dr. Karen Nelson, Executive Director of the Brooklyn Health Home and Senior Vice President of Integrated Delivery Systems at Maimonides Medical Center. “The Healthix alerts, which are integrated in our care coordination IT platform, are the key drivers that facilitate understanding the root causes of acute care utilization and developing care plans to keep individuals well, in their communities, and accessing appropriate care and services.”
Oscar, the innovative health insurance company representing 17,000 members in New York, has also utilized Healthix’s Clinical Event Notifications for over six months. Thanks to the system, Oscar’s medical team has engaged 80% of their members who generated a Healthix notification on a variety of urgent healthcare issues. Healthix’s system notified Oscar’s medical team of 66 Emergency Room visits and hospital admissions in the past six weeks alone, allowing Oscar’s nurses to provide appropriate care management services, including: care coordination with the Hospital Discharge Planner about post- acute services, arranging and authorizing outpatient rehabilitation and delivery and authorization of medical equipment and supplies.
“Healthix Clinical Event Notifications have enabled Oscar to support our members through new, meaningful interactions with care,” said Oscar co-founder and co-CEO Mario Schlosser.“The CEN process has had a significant effect on improving both the velocity and effectiveness of Case Management and Care Coordination at Oscar. Through this partnership our in-house team of doctors and nurses are able to supplement their knowledge of member health and in turn continue to provide simple, intuitive, health care for all.”
In addition to the Brooklyn Health Home and Oscar, a growing number of healthcare organizations are utilizing Healthix’s alert system, including: NYU Langone Medical Center, Mount Sinai Health System, North Shore-LIJ Health System, Lutheran Medical Center, Visiting Nurse Service of New York, Federation Employment and Guidance Service, Inc. (FEGS), ProHEALTH Care Associates LLP, NYC Department of Health and Mental Hygiene and others.
Currently, patient health data in Healthix is accessible only to healthcare providers within New York City and Long Island. But in 2015 the SHIN-NY will expand Healthix’s reach by connecting healthcare providers and case managers to critical patient health information no matter where they are located in the state, with patient consent. For example, if a patient from New York City needed emergency care while visiting Albany, the SHIN-NY would give the treating physician instant access to that patient’s records in order to provide effective treatment. For patients who live in areas that border several other regions such as the Hudson Valley, the SHIN-NY, will make it easier for all of their providers to access and share the patient’s health records seamlessly.
In addition to improving the quality of care and improving patient safety, creating a statewide network is expected to save hundreds of millions across the state through reduced re-admissions and eliminating redundant tests. For more information about the SHIN-NY, please visit www.nyehealth.org.
Healthix is a Qualified Entity, devoted to developing, deploying and operating innovative uses of interoperable health information technology and analytics to facilitate patient-centric care for New Yorkers. Healthix was formed through mergers between NYCLIX, LIPIX, and most recently BHIX. The newly merged Healthix expertly delivers health information exchange services, access to clinical data and the tools to support care coordination for over 10 million patients and over 140 participant organizations serving over 500 locations in New York City and Nassau and Suffolk counties. Please visit www.healthix.org to learn more.
Oscar is a new kind of health insurance company, designed to put people first. Through a high-tech, data-driven approach, easy-to-understand language and a unique set of benefits, Oscar is drastically changing the way we think about and interact with our health insurance. Founded in 2012, Oscar makes health insurance simple, transparent and human. For more information, visit hioscar.com or holaoscar.com.
About the Brooklyn Health Home:
The Brooklyn Health Home (BHH), led by Maimonides Medical Center, was designated by New York State in December 2011. Its goal is to identify, engage and address the full range of behavioral, medical and social problems affecting thousands of patients with multiple chronic conditions, serious mental illness and/or HIV. The BHH fosters collaboration and the timely exchange of patient information among involved providers and drives measurable improvements in patient engagement and outcomes.
BHH currently serves over 8,000 members who live and/or receive care in Brooklyn.
About New York State Department of Health:
The New York State Department of Health is charged with protecting the health, productivity and wellbeing of all New Yorkers by striving to create healthy communities and ensuring access to quality, evidence-based, cost-effective health services. With a budget of more than $58 billion, the Department regulates more than 200 hospitals and hundreds of other health care facilities; administers the state’s public health insurance programs; oversees more than 80,000 New York state-licensed doctors, administers the state health benefit marketplace, NY State of Health; runs a premier biomedical laboratory; and supports numerous, innovative public health and prevention initiatives.